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Configuring Interoperability with Cisco Unified CCX
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Table Of Contents

Configuring Interoperability with Cisco Unified CCX

Contents

Information About Interoperability with Cisco Unified CCX

How to Configure Interoperability with Cisco Unified CCX

Enabling Interoperability with Cisco Unified CCX

Prerequisites

Restrictions

SCCP: Identifying Agent Directory Numbers in Cisco Unified CME for Session Manager

Prerequisites

Restrictions

Verifying Registrations and Subscriptions in Cisco Unified CME

Re-creating a Session Manager in Cisco Unified CME

Reconfiguring a Cisco CRS Route Point as a SIP Endpoint

Prerequisites

Restrictions

Configuration Examples for Interoperability with Cisco Unified CCX

Where to Go Next

Additional References

Related Documents

Technical Assistance

Feature Information for Interoperability with Cisco Unified CCX


Configuring Interoperability with Cisco Unified CCX

Last Updated: March 8, 2010

This chapter describes features in Cisco Unified Communications Manager Express (Cisco Unified CME) that provide support for interoperability between Cisco Unified CME and external feature services, such as Cisco Customer Response Solutions (CRS) with Cisco Unified Contact Center Express (Cisco Unified CCX).

Note To configure support for computer-based CSTA client applications, such as a Microsoft Office Communicator (MOC) client or an application developed by using the Cisco Unified CME CTI SDK, see "Configuring CTI CSTA Protocol Suite".

Finding Feature Information in This Module

Your Cisco Unified CME version may not support all of the features documented in this module. For a list of the versions in which each feature is supported, see the "Feature Information for Interoperability Feature" section.

Contents

•Information About Interoperability with Cisco Unified CCX

•How to Configure Interoperability with Cisco Unified CCX

•Configuration Examples for Interoperability with Cisco Unified CCX

•Where to Go Next

•Additional References

•Feature Information for Interoperability with Cisco Unified CCX

Information About Interoperability with Cisco Unified CCX

Cisco Unified CME 4.2 and later versions support interoperability between Cisco Unified CME and Cisco Customer Response Solutions (CRS) with Cisco Unified Call Center Express (Cisco Unified CCX), including enhanced call processing, device and call monitoring, unattended call transfers to multiple call center agents and basic extension mobility, and IP IVR applications.

The Cisco Unified CCX application uses the CRS platform to provide a multimedia (voice, data, and web). Cisco IP IVR functionality is available with Cisco Unified CCX and includes prompt-and-collect and call treatment.

The following functions are provided in Cisco Unified CME 4.2 and later versions:

•Support of Cisco Unified CCX Cisco Agent Desktop for use with Cisco Unified CME

•Configuration query and update between Cisco Unified CCX and Cisco Unified CME.

•SIP-based simple and supplementary call control services including:

–Call routing between Cisco Unified CME and Cisco Unified CCX using SIP-based route point

–First-party call control for SIP-based simple and supplementary calls

–Call monitoring and device monitoring based on SIP presence and dialog event package

•Cisco Unified CCX session management of Cisco Unified CME

•Cisco Unified CCX device and call monitoring of agent lines and call activities in Cisco Unified CME

Provisioning and configuration information in Cisco Unified CCX is automatically provided to Cisco United CME. If the configuration from Cisco Unified CCX is deleted or must be modified, you can configure the same information in Cisco Unified CME by using Cisco IOS commands.

For first party call control, a route point for Cisco CRS is a peer device to Cisco Unified CME through a SIP trunk. An incoming call to Cisco Unified CME that is targeted to a call center phone is routed to Cisco Unified CCX through the route point. The call is placed in a queue and redirected to the most suitable agent by Cisco Unified CCX.

Supplementary services such as call hold, blind transfer, and semi-attended transfer are initiated by Cisco Unified CCX. Existing SIP-based simple and supplementary service call flow applies except for blind transfers. For blind transfers with Cisco Unified CCX as the transferrer, Cisco Unified CCX will stay in the active state until the transfer target answers. It drops out only after the transferred call is successfully answered. If the transfer target does not answer when ringing times out, the call is pulled back by Cisco Unified CCX and rerouted to another agent. This mechanism also applies when the transfer target is configured with call-forward all or forward no-answer. The forward configuration is ignored during blind transfer.

When a call moves between Cisco Unified CCX and Cisco Unified CME because of redirect, transfer, and conference, the SIP Call-ID continues to change. For call control purposes, Cisco Unified CME issues a unique Global Call ID (Gcid) for every outbound call leg. A Gcid remains the same for all legs of the same call in the system, and is valid for redirect, transfer, and conference events, including 3-party conferencing when a call center phone acts as a conference host.

Before Cisco IOS Release 12.4(11)XW6, if the call monitoring module in Cisco Unified CME 4.2 detected a call associated with a non default session application, such as B-ACD or a TCL script, the module was globally disabled. After the module was disabled, Cisco Unified CCX administration had to manually re-enable the call monitoring module after the session completes.

In Cisco IOS Release 12.4(11)XW6 and later releases, the call monitoring module in Cisco Unified CME does not monitor a call associated with a non default session application, such as B-ACD or a TCL script, including all calls merged into this call by way of consult transfer and conference. The module is not disabled and continues to monitor other calls.

Table 92 contains a list of tasks required to enable operability between Cisco Unified CME and Cisco Unified CCX, presented in the order in which the tasks are to be completed. This section contains information about performing tasks in the first 2 steps in this table and procedures for completing step 3.

For configuration information, see the "How to Configure Interoperability with Cisco Unified CCX" section.

Table 92 Tasks to Configure Interoperability between Cisco CRS and Cisco Unified CME

Step
Task
Name of Document

1

Verify that the appropriate Cisco Unified Communications Manager Express (Cisco Unified CME) version is installed on the router. For compatibility information, see the Cisco Unified Contact Center Express (Cisco Unified CCX) Software and Hardware Compatibility Guide.

—

2

Configure the Cisco Unified CME router.

Tip Note the XML user ID and password in Cisco Unified CME and router's IP address.

Prerequisites

3

Configure Cisco Unified CME to enable interoperability with Cisco Unified CCX.

How to Configure Interoperability with Cisco Unified CCX

4

Install Cisco Unified Contact Center Express (Cisco Unified CCX) for Cisco Unified CME.

Cisco CRS Installation Guide at http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_installation_guides_list.html.

5

Perform the initial setup of Cisco CRS for Cisco Unified CME.

Tip When setup launches, you are asked for the XML user ID and password, known as AXL user in Cisco CRS, that you created in Cisco Unified CME. You also must enter the router IP address.

6

Configure Cisco Unified CME telephony subsystem to enable interoperability with Cisco Unified CCX.

"Provisioning Unified CCX for Unified CME" chapter in the appropriate Cisco CRS Administration Guide or Cisco Unified Contact Center Express Administration Guide at http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_installation_and_configuration_guides_list.html.

7

Create users and assign the agent capability in Cisco CRS.


How to Configure Interoperability with Cisco Unified CCX

This section contains the following procedures:

•Enabling Interoperability with Cisco Unified CCX (required)

•SCCP: Identifying Agent Directory Numbers in Cisco Unified CME for Session Manager (required)

•Verifying Registrations and Subscriptions in Cisco Unified CME (optional)

•Re-creating a Session Manager in Cisco Unified CME (optional)

•Reconfiguring a Cisco CRS Route Point as a SIP Endpoint (optional)

Enabling Interoperability with Cisco Unified CCX

To configure Cisco Unified CME to enable interoperability between Cisco Unified CME and Cisco Unified CCX, perform the following steps.

Note A single Cisco Unified CME can support multiple session managers.

Prerequisites

•Cisco Unified CME version and Cisco IOS release that is compatible with your Cisco Unified CCX version. For compatibility information, see the Cisco Unified Contact Center Express (Cisco Unified CCX) Software and Hardware Compatibility Guide.

•XML API must be configured to create an AXL username for Cisco Unified CCX access. For configuration information, see "Configuring the XML API".

Note During the initial setup of Cisco CRS for Cisco Unified CME, you need the AXL username and password that was configured using the xml user command in telephony-service configuration mode. You also need the router IP address that was configured using the ip source-address command in telephony-service configuration mode.

•Agent phones to be connected in Cisco Unified CME must be configured in Cisco Unified CME. When configuring a Cisco Unified CCX agent phone, use the keep-conference endcall command to enable conference initiators to exit from conference calls and end the conference for the remaining parties. For configuration information, see "Configuring Conferencing".

•The Cisco Unified CME router must be configured to accept incoming presence requests. For configuration information, see "Configuring Presence Service".

•To support Desktop Monitoring and Recording, the service phone SpanToPCPort 1 command must be configured in telephony-service configuration mode. For configuration information, see "SCCP: Modifying Vendor Parameters for All Phones".

Restrictions

•Maximum number of active Cisco Unified CCX agents supported: 50.

•Multi-Party Ad Hoc and Meet-Me Conferencing are not supported.

•The following incoming calls are supported for deployment of the interoperability feature: SIP trunk calls from another Cisco Unified CME and all calls from a PSTN trunk. Other trunks, such H.323, are supported as usual in Cisco Unified CME, however, not for customer calls to Cisco Unified CCX.

SUMMARY STEPS

1. enable

2. configure terminal

3. voice call send-alert

4. voice service voip

5. callmonitor

6. gcid

7. allow-connections sip to sip

8. no supplementary-service sip moved-temporary

9. no supplementary-service sip refer

10. sip

11. registrar server [expires [max sec] [min sec]

12. end

DETAILED STEPS

 
Command or Action
Purpose

Step 1 

enable

Example:

Router> enable

Enables privileged EXEC mode.

•Enter your password if prompted.

Step 2 

configure terminal

Example:

Router# configure terminal

Enters global configuration mode.

Step 3 

voice call send-alert

Example:

Router(config)# voice call send-alert

Enables the terminating gateway to send an alert message instead of a progress message after it receives a call setup message.

Step 4 

voice service voip

Example:

Router(config)# voice service voip

Enters voice-service configuration mode and specifies voice-over-IP encapsulation.

Step 5 

callmonitor

Example:

Router(config-voi-serv)# callmonitor

Enables call monitoring messaging functionality.

•Used by Cisco Unified CCX for processing and reporting.

Step 6 

gcid

Example:

Router(config-voi-serv)# gcid

Enables Global Call-ID (Gcid) for call control purposes.

•Used by Cisco Unified CCX for tracking call.

Step 7 

allow-connections sip to sip

Example:

Router(config-voi-serv)# allow-connections sip to sip

Allows connections between specific types of endpoints in a VoIP network.

Step 8 

no supplementary-service sip moved-temporary

Example:

Router(config-voi-serv)# no supplementary-service sip moved-temporary

Prevents the router from sending a redirect response to the destination for call forwarding.

Step 9 

no supplementary-service sip refer

Example:

Router(config-voi-serv)# no supplementary-service sip refer

Prevents the router from forwarding a REFER message to the destination for call transfers.

Step 10 

sip

Example:

Router(config-voi-serv)# sip

Enters SIP configuration mode.

Step 11 

registrar server [expires [max sec][min sec]]

Example:

Router(config-voi-sip)# registrar server expires max 600 min 60

Enables SIP registrar functionality in Cisco Unified CME.

•expires—(Optional) Sets the active time for an incoming registration.

•max sec—(Optional) Maximum time for a registration to expire, in seconds. Range: 600 to 86400. Default: 3600. Recommended value: 600.

Note Ensure that the registration expiration timeout is set to a value smaller than the TCP connection aging timeout to avoid disconnection from the TCP.

•min sec—(Optional) Minimum time for a registration to expire, in seconds. Range: 60 to 3600. Default: 60.

Step 12 

end

Example:

Router(config-voi-serv)# end

Exits configuration mode and enters privileged EXEC mode.

SCCP: Identifying Agent Directory Numbers in Cisco Unified CME for Session Manager

To specify which directory numbers, associated with phone lines on Cisco Unified CCX agent phones, can be managed by a session manager, perform the following steps.

Prerequisites

•Up to eight session managers must be configured in Cisco Unified CME.

•Directory numbers associated with Cisco Unified CCX agent phones must be configured in Cisco Unified CME.

–Cisco Unified CME 4.2: Directory numbers for agent phones must be configured as dual lines to allow an agent to make two call connections at the same time using one phone line button. Note that if the second line of the dual-line directory number is busy, a transfer event between phones in the solution will fail to complete.

–Cisco Unified CME 4.3/7.0 and later versions: We recommend that directory numbers for agent phones be configured as octal lines to help to ensure that a free line with the same directory number is available for a transfer event.

–For configuration information, see "Configuring Phones to Make Basic Calls".

Restrictions

•Only SCCP phones can be configured as agent phones in Cisco Unified CME. The Cisco VG224 Analog Phone Gateway and analog and SIP phones are supported as usual in Cisco Unified CME, however, not as Cisco Unified CCX agent phones.

•Cisco Unified IP Phone 7931 cannot be configured as an agent phone in Cisco Unified CME. Cisco Unified IP Phone 7931s are supported as usual in Cisco Unified CME, however, not as Cisco Unified CCX agent phones.

•Shared-line appearance is not supported on agent phones. A directory number cannot be associated with more than one physical agent phone at one time.

•Overlaid lines are not supported on agent phones. More than one directory number cannot be associated with a single line button on an agent phone.

•Monitored mode for a line button is not supported on agent phones. An agent phone cannot be monitored by another phone.

•Cisco Unified CCX does not support a call event that includes a different directory number; all call events must include the primary directory number. Call transfers between phones with single-line directory numbers will cause call monitoring to fail.

SUMMARY STEPS

1. enable

2. configure terminal

3. ephone-dn dn-tag

4. allow watch

5. session-server {session-tag[,...session-tag]}

6. end

DETAILED STEPS

 
Command or Action
Purpose

Step 1 

enable

Example:

Router> enable

Enables privileged EXEC mode.

•Enter your password if prompted.

Step 2 

configure terminal

Example:

Router# configure terminal

Enters global configuration mode.

Step 3 

ephone-dn dn-tag

Example:

Router(config)# ephone-dn 24

Enters ephone-dn configuration mode.

•dn-tag—Unique ID of an already configured directory number. The tag number corresponds to a tag number created when this directory number was initially configured.

Step 4 

session-server session-server-tag[,...session-server-tag]

Example:

Router(config-ephone-dn)# session-server 1,2,3,4,6

Specifies which session managers are to monitor the directory number being configured.

•session-server-tag—Unique ID session manager, configured in Cisco Unified CCX and automatically provided to Cisco Unified CME. Range: 1 to 8.

Tip If you do not know the value for session-server-tag, we recommend using 1.

•Can configure up to eight session-server-tags; individual tags must be separated by commas (,).

•Each directory number can be managed by up to eight session managers. Each session manager can monitor more than one directory number.

Step 5 

allow watch

Example:

Router(config-ephone-dn)# allow watch

Allows the phone line associated with this directory number to be monitored by a watcher in a presence service.

•This command can also be configured in ephone-dn template configuration mode and applied to one or more phones. The ephone-dn configuration has priority over the ephone-dn template configuration.

Step 6 

end

Example:

Router(config-ephone-dn)# end

Exits configuration mode and enters privileged EXEC mode.

Verifying Registrations and Subscriptions in Cisco Unified CME

Before using the system, verify registrations and subscriptions for Cisco Unified CCX endpoints.

Step 1 Use the show sip status registrar command to verify whether session manager and Cisco CRS route points are registered.

Step 2 Use the show presence subscription summary command to verify whether Cisco CRS route points and Cisco Unified CCX agent directory numbers are subscribed.

The following is sample output from the show presence subscription summary command. The first two rows show the status for two route points. The next two are for logged in agent phones. 

Router# show presence subscription summary

Presence Active Subscription Records Summary: 15 subscription

Watcher                  Presentity               SubID  Expires SibID  Status

======================== ======================== ====== ======= ====== ======

CRScontrol@10.4.171.81   8101@10.4.171.34         4      3600    0      idle

CRScontrol@10.4.171.81   8201@10.4.171.34         8      3600    0      idle

CRScontrol@10.4.171.81   4016@10.4.171.34         10     3600    0      idle

CRScontrol@10.4.171.81   4020@10.4.171.34         12     3599    0      idle

Re-creating a Session Manager in Cisco Unified CME

Note Provisioning and configuration information in Cisco Unified CCX is automatically provided to Cisco United CME. The following task is required only if the configuration from Cisco Unified CCX is deleted or must be modified.

To re-create a session manager in Cisco Unified CME for Cisco Unified CCX, perform the following steps.

SUMMARY STEPS

1. enable

2. configure terminal

3. voice register session-server session-server-tag

4. register-id name

5. keepalive seconds

6. end

DETAILED STEPS

 
Command or Action
Purpose

Step 1 

enable

Example:

Router> enable

Enables privileged EXEC mode.

•Enter your password if prompted.

Step 2 

configure terminal

Example:

Router# configure terminal

Enters global configuration mode.

Step 3 

voice register session-server session-server-tag

Example:

Router(config)# voice register session-server 1

Enters voice register session-server configuration mode to enable and configure a session manager for an external feature server, such as the Cisco Unified CCX application on a Cisco CRS system.

•Range: 1 to 8.

•A single Cisco Unified CME can support multiple session managers.

Step 4 

register id name

Example:

Router(config-register-fs)# CRS1

(Optional) Required only if the configuration from Cisco Unified CCX is deleted or must be modified.

•name—String for identifying Cisco Unified CCX. Can contain 1 to 30 alphanumeric characters.

Step 5 

keepalive seconds

Example:

Router(config-register-fs)# keepalive 300

(Optional) Required only if the configuration from Cisco Unified CCX is deleted or must be modified.

•Keepalive duration for registration, in seconds, after which the registration expires unless Cisco Unified CCX reregisters before the registration expiry.

•Range: 60 to 3600. Default: 300.

Note Default in Cisco Unified CCX is 120.

Step 6 

end

Example:

Router(config-register-fs)# end

Exits configuration mode and enters privileged EXEC mode.

Reconfiguring a Cisco CRS Route Point as a SIP Endpoint

Note Provisioning and configuration information in Cisco Unified CCX is automatically provided to Cisco United CME. The following task is required only if the configuration from Cisco Unified CCX is deleted or must be modified.

To reconfigure a Cisco CRS route point as a SIP endpoint in Cisco Unified CME, perform the following steps.

Prerequisites

•Directory numbers associated with Cisco CRS route points must be configured in Cisco Unified CME. For configuration information for directory numbers associated with SIP endpoints, see "Configuring Phones to Make Basic Calls".

•Directory numbers associated with Cisco CRS route points must be enabled to be watched. For configuration information, see "Configuring Presence Service".

•The mode cme command must be enabled in Cisco Unified CME.

Restrictions

•Each Cisco CRS route point can be managed by only one session manager.

•Each session manager can manage more than one Cisco CRS route point.

SUMMARY STEPS

1. enable

2. configure terminal

3. voice register dn dn-tag

4. number number

5. session-server {session-tag[,...session-tag]}

6. allow watch

7. refer target dial-peer

8. exit

9. voice register pool pool-tag

10. number tag dn dn-tag

11. session-server session-tag

12. codec codec-type [bytes]

13. dtmf-relay sip-notify

14. end

DETAILED STEPS

 
Command or Action
Purpose

Step 1 

enable

Example:

Router> enable

Enables privileged EXEC mode.

•Enter your password if prompted.

Step 2 

configure terminal

Example:

Router# configure terminal

Enters global configuration mode.

Step 3 

voice register dn dn-tag

Example:

Router(config-register-global)# voice register dn 1

Enters voice register dn configuration mode to define a directory number for a SIP phone, intercom line, voice port, or a message-waiting indicator (MWI).

Step 4 

number number

Example:

Router(config-register-dn)# number 2777

Defines a valid number for a directory number.

Step 5 

session-server session-server-tag[,...session-server-tag]

Example:

Router(config-register-dn)# session-server 1

Specifies which session managers are to monitor the directory number being configured.

•session-server-tag—Unique ID session manager, configured in Cisco Unified CCX and automatically provided to Cisco Unified CME. Range: 1 to 8.

Tip If you do not know the value for session-server-tag, we recommend using 1.

•Can configure up to eight session-server-tags; individual tags must be separated by commas (,).

•Each directory number can be managed by up to eight session managers. Each session manager can monitor more than one directory number.

Step 6 

allow watch

Example:

Router(config-register-dn)# allow watch

Allows the phone line associated with this directory number to be monitored by a watcher in a presence service.

Step 7 

refer target dial-peer

Example:

Router(config-register-dn)# refer target dial-peer

Enables watcher to handle SIP REFER message from this directory number.

•target dial-peer—Refer To portion of message is based on address from dial peer for this directory number.

Step 8 

exit

Example:

Router(config-register-dn)# exit

Exits configuration mode to the next highest mode in the configuration mode hierarchy.

Step 9 

voice register pool pool-tag

Example:

Router(config)# voice register pool 3

Enters voice register pool configuration mode to set device-specific parameters for a Cisco CRS route point.

•A voice register pool in Cisco Unified CCX can contain up to 10 individual SIP endpoints. Subsequent pools are created for additional SIP endpoints.

Step 10 

number tag dn dn-tag

Example:

Router(config-register-pool)# number 1 dn 1

Associates a directory number with the route point being configured.

Step 11 

session-server session-server-tag

Example:

Router(config-register-pool)# session-server 1

Identifies session manager to be used to control the route point being configured.

•session-server-tag—Unique number assigned to a session manager. Range: 1 to 8. The tag number corresponds to a tag number created by using the voice register session-server command.

Step 12 

codec g711ulaw

Example:

Router(config-register-pool)# codec g711ulaw

Specifies the codec for the dial peer dynamically created for the route point being configured.

•codec-type—g711ulaw is required for Cisco Unified CCX.

Step 13 

dtmf-relay sip-notify

Example:

Router(config-register-pool)# dtmf-relay sip-notify

Specifies DTMF Relay method to be used by the route point being configured.

Step 14 

end

Example:

Router(config-register-pool)# end

Exits configuration mode and enters privileged EXEC mode.

Configuration Examples for Interoperability with Cisco Unified CCX

The following output from the show running-configuration command shows the configuration on a Cisco Unified CME router that will interoperate with Cisco Unified CCX. 

!

version 12.4

service timestamps debug datetime msec

service timestamps log datetime msec

no service password-encryption

!

hostname sb-sj3-3845-uut1

!

boot-start-marker

boot-end-marker

!

card type t1 0 2

card type t1 0 3

logging buffered 1000000

no logging console

enable password password

!

no aaa new-model

network-clock-participate wic 2 

network-clock-participate wic 3 

ip cef

!

!

no ip dhcp use vrf connected

!

!

ip dhcp excluded-address 192.0.2.250 192.0.2.254

!         

ip dhcp pool ephones

   network 192.0.2.0 255.255.255.0

   option 150 ip 192.0.2.254 

   default-router 192.0.2.254

!

!

no ip domain lookup

!

isdn switch-type primary-5ess

voice-card 0

 no dspfarm

!

!

!

!

voice service voip

 gcid

 callmonitor

 allow-connections h323 to h323

 allow-connections h323 to sip

 allow-connections sip to h323

 allow-connections sip to sip

 no supplementary-service sip moved-temporarily

 no supplementary-service sip refer

 sip

  registrar server expires max 120 min 60

!

!

voice class codec 1

 codec preference 1 g711ulaw

 codec preference 2 g729r8

!

!

!

!

!

!

!

!

!

!

voice register global

 mode cme

 source-address 192.0.2.254 port 5060

 max-dn 720

 max-pool 240

 authenticate presence

 authenticate register

 dialplan-pattern 1 511.... extension-length 4

 voicemail 9001

 create profile sync 0000347600391314

!

voice register session-server  1

 keepalive 300

 register-id SB-SJ3-UCCX1_1164774025000

!

voice register dn  1

 session-server 1

 number 8999

 allow watch

 refer target dial-peer

!

voice register dn  2

 session-server 1

 number 8001

 allow watch

 refer target dial-peer

!

voice register dn  3

 session-server 1

 number 8101

 allow watch

 refer target dial-peer

!

voice register dn  11

 number 2011

 name ep-sip-1-11

 mwi

!

voice register dn  12

 number 2012

 name ep-sip-1-12

 mwi

!

voice register dn  16

 number 5016

 name rp-sip-1-16

 label SIP 511-5016

 mwi

!

voice register dn  17

 number 5017

 name rp-sip-1-17

 label SIP 511-5017

 mwi

!

voice register dn  18

 number 5018

 name rp-sip-1-18

 label SIP 511-5018

 mwi

!

voice register pool  1

 session-server 1

 number 1 dn 1

 number 2 dn 2

 number 3 dn 3

 dtmf-relay sip-notify

 codec g711ulaw

!

voice register pool  11

 id mac 1111.0711.2011

 type 7970

 number 1 dn 11

 dtmf-relay rtp-nte

 voice-class codec 1

 username 5112011 password 5112011

!

voice register pool  12

 id mac 1111.0711.2012

 type 7960

 number 1 dn 12

 dtmf-relay rtp-nte

 voice-class codec 1

 username 5112012 password 5112012

!

voice register pool  16

 id mac 0017.0EBC.1500

 type 7961GE

 number 1 dn 16

 dtmf-relay rtp-nte

 voice-class codec 1

 username rp-sip-1-16 password pool16

!

voice register pool  17

 id mac 0016.C7C5.0660

 type 7971

 number 1 dn 17

 dtmf-relay rtp-nte

 voice-class codec 1

 username rp-sip-1-17 password pool17

!

voice register pool  18

 id mac 0015.629E.825D

 type 7971

 number 1 dn 18

 dtmf-relay rtp-nte

 voice-class codec 1

 username rp-sip-1-18 password pool18

!

!

!

!

!

!

!

controller T1 0/2/0

 framing esf

 clock source internal

 linecode b8zs

 pri-group timeslots 1-4,24

!

controller T1 0/2/1

 framing esf

 clock source internal

 linecode b8zs

 pri-group timeslots 1-4,24

!

controller T1 0/3/0

 framing esf

 clock source internal

 linecode b8zs

 ds0-group 0 timeslots 1-4 type e&m-immediate-start

!

controller T1 0/3/1

 framing esf

 clock source internal

 linecode b8zs

 ds0-group 0 timeslots 1-4 type e&m-immediate-start

vlan internal allocation policy ascending

!

!

!

!

interface GigabitEthernet0/0

 ip address 209.165.201.1 255.255.255.224

 duplex auto

 speed auto

 media-type rj45

!

interface GigabitEthernet0/1

 ip address 192.0.2.254 255.255.255.0

 duplex auto

 speed auto

 media-type rj45

!

interface Serial0/2/0:23

 no ip address

 encapsulation hdlc

 isdn switch-type primary-5ess

 isdn protocol-emulate network

 isdn incoming-voice voice

 no cdp enable

!

interface Serial0/2/1:23

 no ip address

 encapsulation hdlc

 isdn switch-type primary-5ess

 isdn protocol-emulate network

 isdn incoming-voice voice

 no cdp enable

!

interface Service-Engine1/0

 ip unnumbered GigabitEthernet0/0

 service-module ip address 209.165.202.129 255.255.255.224

 service-module ip default-gateway 209.165.201.1

!

ip route 192.0.0.30 255.0.0.0 192.0.0.55

ip route 209.165.202.129 255.255.255.224 Service-Engine1/0

ip route 192.0.2.56 255.255.255.0 209.165.202.2

ip route 192.0.3.74 255.255.255.0 209.165.202.3

ip route 209.165.202.158 255.255.255.224 192.0.0.55

!

!

ip http server

ip http authentication local

ip http path flash:

!

!

ixi transport http

 response size 64

 no shutdown

 request outstanding 1

!

ixi application cme

 no shutdown

!

!

!

control-plane

!

!

!

voice-port 0/0/0

!

voice-port 0/0/1

!

voice-port 0/2/0:23

!

voice-port 0/3/0:0

!

voice-port 0/1/0

!

voice-port 0/1/1

!

voice-port 0/2/1:23

!

voice-port 0/3/1:0

!

!

!

!

!

dial-peer voice 9000 voip

 description ==> This is for internal calls to CUE

 destination-pattern 9...

 voice-class codec 1

 session protocol sipv2

 session target ipv4:209.165.202.129

 dtmf-relay rtp-nte sip-notify

!

dial-peer voice 9001 voip

 description ==> This is for external calls to CUE

 destination-pattern 5119...

 voice-class codec 1

 session protocol sipv2

 session target ipv4:209.165.202.129 

 dtmf-relay rtp-nte sip-notify

!

dial-peer voice 521 voip

 destination-pattern 521....

 voice-class codec 1

 max-redirects 5

 session protocol sipv2

 session target ipv4:209.165.201.2

 dtmf-relay rtp-nte sip-notify

!

dial-peer voice 531 voip

 destination-pattern 531....

 voice-class codec 1

 max-redirects 5

 session protocol sipv2

 session target ipv4:209.165.201.3

 dtmf-relay rtp-nte sip-notify

!

!

presence

 presence call-list

 watcher all

 allow subscribe

!

sip-ua 

 mwi-server ipv4:209.165.202.128 expires 3600 port 5060 transport udp 

 presence enable

!

!

telephony-service

 no auto-reg-ephone

 xml user axluser password axlpass 15  <====AXL username and password for Cisco CRS

 max-ephones 240

 max-dn 720

 ip source-address 192.0.2.254 port 2000  <====IP address of router

 system message sb-sj3-3845-uut1

 url services http://192.0.2.252:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsp

 url authentication http:192.0.2.252:6293/ipphone/jsp/sciphonexml/IPAgentAuthenticate.jsp

 cnf-file perphone

 dialplan-pattern 1 511.... extension-length 4

 voicemail 9001

 max-conferences 8 gain -6

 call-forward pattern .T

 moh flash:music-on-hold.wav

 multicast moh 239.10.10.1 port 2000

 transfer-system full-consult

 transfer-pattern .T

 create cnf-files version-stamp 7960 Jun 18 2007 07:44:25

!

!

ephone-dn  1  dual-line

 session-server 1 

 number 1001

 name ag-1-1

 allow watch

 mwi sip

!

!

ephone-dn  2  dual-line

 session-server 1 

 number 1002

 name ag-1-2

 allow watch

 mwi sip

!

!

ephone-dn  3  dual-line

 session-server 1 

 number 1003

 name ag-1-3

 allow watch

 mwi sip

!

!

ephone-dn  4  dual-line

 session-server 1 

 number 1004

 name ag-1-4

 allow watch

 mwi sip

!

!

ephone-dn  5

 session-server 1 

 number 1005

 name ag-1-5

 allow watch

 mwi sip

!

!

ephone-dn  11  dual-line

 number 3011

 name ep-sccp-1-11

 mwi sip

!

!

ephone-dn  12

 number 3012

 name ep-sccp-1-12

 mwi sip

!

!

ephone-dn  16  dual-line

 number 4016

 label SCCP 511-4016

 name rp-sccp-1-16

 mwi sip

!

!

ephone-dn  17  dual-line

 number 4017

 label SCCP 511-4017

 name rp-sccp-1-17

 mwi sip

!

!

ephone-dn  18  dual-line

 number 4018

 label SCCP 511-4018

 name rp-sccp-1-18

 mwi sip

!

!

ephone-dn  19  dual-line

 number 4019

 label SCCP 511-4019

 name rp-sccp-1-19

 mwi sip

!

!

ephone-dn  20  dual-line

 number 4020

 label SCCP 511-4020

 name rp-sccp-1-20

 mwi sip

!

!

ephone-dn  21  dual-line

 number 4021

 label SCCP 511-4021

 name rp-sccp-1-21

 mwi sip

!

!

ephone-dn  22  dual-line

 number 4022

 label SCCP 511-4022

 name rp-sccp-1-22

 mwi sip

!

!

ephone  1

 mac-address 1111.0711.1001

 type 7970

 keep-conference endcall

 button  1:1

!

!

!

ephone  2

 mac-address 1111.0711.1002

 type 7970

 keep-conference endcall

 button  1:2

!

!

!

ephone  3

 mac-address 1111.0711.1003

 type 7970

 keep-conference endcall

 button  1:3

!

!

!

ephone  4

 mac-address 1111.0711.1004

 type 7970

 keep-conference endcall

 button  1:4

!

!

!

ephone  5

 mac-address 1111.0711.1005

 type 7970

 keep-conference endcall

 button  1:5

!

!

!

ephone  11

 mac-address 1111.0711.3011

 type 7970

 keep-conference endcall

 button  1:11

!

!

!

ephone  12

 mac-address 1111.0711.3012

 type 7960

 keep-conference endcall

 button  1:12

!

!

!

ephone  16

 mac-address 0012.D916.5AD6

 type 7960

 keep-conference endcall

 button  1:16

!

!

!

ephone  17

 mac-address 0013.1AA6.7A9E

 type 7960

 keep-conference endcall

 button  1:17

!

!

!

ephone  18

 mac-address 0012.80F3.B013

 type 7960

 keep-conference endcall

 button  1:18

!

!

!

ephone  19

 mac-address 0013.1A1F.6282

 type 7970

 keep-conference endcall

 button  1:19

!

!

!

ephone  20

 mac-address 0013.195A.00D0

 type 7970

 keep-conference endcall

 button  1:20

!

!

!

ephone  21

 mac-address 0017.0EBC.147C

 type 7961GE

 keep-conference endcall

 button  1:21

!

!

!

ephone  22

 mac-address 0016.C7C5.0578

 type 7971

 keep-conference endcall

 button  1:22

!

!

!

line con 0

 exec-timeout 0 0

 stopbits 1

line aux 0

 stopbits 1

line 66

 no activation-character

 no exec

 transport preferred none

 transport input all

 transport output pad telnet rlogin lapb-ta mop udptn v120

line vty 0 4

 password lab

 login

!

scheduler allocate 20000 1000

!

end

Where to Go Next

If you are done modifying parameters for phones in Cisco Unified CME, generate a new configuration file and restart the phones. See "Generating Configuration Files for Phones".

Additional References

The following sections provide references related to Cisco Unified CME features.

Related Documents


Technical Assistance

Description
Link

The Cisco Support website provides extensive online resources, including documentation and tools for troubleshooting and resolving technical issues with Cisco products and technologies.

To receive security and technical information about your products, you can subscribe to various services, such as the Product Alert Tool (accessed from Field Notices), the Cisco Technical Services Newsletter, and Really Simple Syndication (RSS) Feeds.

Access to most tools on the Cisco Support website requires a Cisco.com user ID and password.

http://www.cisco.com/techsupport


Feature Information for Interoperability with Cisco Unified CCX

Table 93 lists the features in this module and enhancements to the features by version.

To determine the correct Cisco IOS release to support a specific Cisco Unified CME version, see the Cisco Unified Communications Manager Express and Cisco IOS Software Version Compatibility Matrix at http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm.

Use Cisco Feature Navigator to find information about platform support and software image support. Cisco Feature Navigator enables you to determine which Cisco IOS software images support a specific software release, feature set, or platform. To access Cisco Feature Navigator, go to http://www.cisco.com/go/cfn. An account on Cisco.com is not required.

Note Table 93 lists the Cisco Unified CME version that introduced support for a given feature. Unless noted otherwise, subsequent versions of Cisco Unified CME software also support that feature.

Table 93 Feature Information for Interoperability Feature

Feature Name
Cisco Unified CME Version
Modification

Interoperability with Cisco Unified CCX

4.2

Enables interoperability between Cisco Unified CME and Cisco Customer Response Solutions (CRS) 5.0 and later versions with Cisco Unified Contact Center Express (Cisco Unified CCX), including Cisco Unified IP IVR, enhanced call processing, device and call monitoring, unattended call transfers to multiple call center agents, and basic extension mobility.