Cisco Customer Collaboration

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Improve customer care to create the foundation for strong relationships.

Hospital Improves Patient Experiences

Children's Hospital Colorado met its goals for disaster recovery with Cisco solutions. (PDF - 326 KB)

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Hospital Improves Patient Experiences

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Contact Center

Strong customer care systems create the foundation for positive customer service, a key factor in building a stronger business.
- Cisco Unified Contact Center Enterprise
  - Delivers state-of-the-art contact center capabilities for enterprise applications
  - Supports premises-based and hosted deployments with Cisco Unified Communications Manager or third-party call distributors
  - Provides intelligent contact routing, call treatment, and network-to-desktop computer telephony integration (CTI)
  - Allows the option of web-based, thin-client collaborative desktops for agents and supervisors
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- Cisco Packaged Contact Center Enterprise
  - Offers a predesigned, all-in-one packaged contact center solution
  - Provides the essential features of Cisco Unified Contact Center Enterprise in a simplified, purpose-built package
  - Helps enable rapid deployment in a single site or in distributed locations
  - Deploys on a single server (two for redundancy)
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- Cisco Unified Contact Center Express
  - Offers sophisticated call routing and contact management that are easy to deploy and use, highly secure, virtual, and highly available
  - Provides an ideal feature set for midmarket, enterprise branch, or corporate departments
  - Provides versatility for both formal and informal contact centers
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- Cisco Hosted Collaboration Solution for Contact Center
  - Is designed to support up to 4000 agents per customer instance
  - Delivers the capabilities of Cisco Unified Contact Center Enterprise and Cisco Unified Customer Voice Portal
  - Offers multicustomer management provisioning capabilities with Cisco Contact Center Domain Manager
  - Provides a next-generation agent and supervisor desktop with Cisco Finesse desktop software
  - Offers outbound support
  - Provides intelligent contact routing with Cisco Precision Routing
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Voice Self-Service

Get open-standards support for speech combined with intelligent application development and industry-leading call control.
- Cisco Unified Customer Voice Portal
  - Award-winning product provides speech-enabled self-service to callers
  - Provides powerful call control to treat calls at the most efficient location
  - Supports open standards for speech recognition to help deliver self-service as a standalone IVR system or integrated system
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