Customer Collaboration

Cisco Customer Collaboration solutions can help you extend customer care beyond simple phone transactions and the traditional contact center. With Cisco solutions, you can personalize your communications with customers through a variety of channels, including voice, web, email, and video.

Our comprehensive portfolio of customer-care solutions provides capabilities to differentiate your business and customer service. You can:

• Route contacts to the most appropriate and available agent based on your business rules and objectives
• Stream call-event and customer-profile information directly to agent desktops for more personal customer interactions
• Incorporate social media to proactively respond to customers on Twitter, Facebook, or other social outlets
• Support mobile customers through integration with mobile apps and video

Cisco products provide contact-center managers and supervisors with detailed reports and dashboards about agent productivity and customer-service levels. You can generate reports specific to your contact-center business needs with an enterprise-wide view of timely and accurate data.