Get Advice on Cisco Products and Services


woman smiling Cisco can help you solve your business problems with innovative technology solutions. We can also connect you with a local Cisco Specialized Partner, who can get to know your challenges and recommend solutions.


Regional Presales Phone Numbers

Choose your country below to contact our presales team.


Argentina


+54 (0)800 444 2900

Australia


1800 134 349

Australia (Cisco WebEx)


1800 493 239

Austria


+43 (0)800 292 782
+43 (0)800 297 526
+43 (0)1 24030 6000

Belgium


+32 (0)800 736 39 (English, French, Dutch)
+32 (0)800 942 42
+32 (0)2 704 2500

Brazil


+55 (0)800 762 1300

Chile


+56 1230 020 0268

China


10800 819 698
cin-china@cisco.com

Columbia


1800 915 5333

Costa Rica


+506 2519 6767

Dominican Republic


+1 888 751 9317

France


+33 (0)800 907 375
+33 (0)800 770 400
+33 (0)1 58 04 58 58

Germany


+49 (0)800 181 0318
+49 (0)800 187 3652
+49 (0)811 554 3535

Hong Kong


hk_assistant@cisco.com
800 908 118

Hungary


+36 (0)800 9999 0522

India


+91 1800 103 7723
in_assistant@cisco.com

Indonesia


62 21 2754 740
id_assistance@cisco.com

Italy


+39 800 782 648
+39 800 787 854
+39 039 629 5353

Ireland


1800 556 670
+44 (0)800 404 7778
+44 (0)208 824 1000

Korea


080 808 8082
kr-callcenter@external.cisco.com

Luxembourg


+352 0800 022 4819 English
+352 0800 942 42 French
+352 0800 942 42

Malaysia


+603 2081 1800
my_assistance@cisco.com

Mexico


+1 855 381 3649

Netherlands


+31 080 0020 0791
+31 (0)20 485 4646

New Zealand


+64 080 029 1129

New Zealand (Cisco WebEx)


+64 050 855 5607

Panama


+1 800 507 3649

Peru


+51 080 054 927

Philippines


1800 144 10466
ph-sdr@cisco.com

Puerto Rico


+1 866 441 8405

Russia


+7 800 700 05 22

Singapore


+65 800 448 1627
asksg@cisco.com

South Africa


+27 (0) 861 247 261

Spain


+34 900 987 190
+34 900 997 154
+34 912 012 800

Sweden


+46 020 160 5854

Switzerland


0800 179317 (Toll free)

Taiwan


+886 0800 666 588

Thailand


+66 226 370 99
th_assistance@cisco.com

UAE


+971 (0)800 0440119

UK


+44 (0)800 0153003
+44 (0)800 404 7778
+44 (0)20 8824 1000

Ukraine


0 800 503 337

United States and Canada


+1 800 553 NETS (6387)

Uruguay


000 413 598 4222

Venezuela


+58 (0)800 100 4573

Vietnam


+84 4 3 974 6227
vn_assistance@cisco.com

Existing partners can obtain contact information from the Partner Central tab.

Customer Support for Orders and Billing


woman smilingOur Customer Service Representatives are ready to assist you 24 hours a day with cases for help with configurations, orders, quotes, returns, deal support, service contracts, profile/login, tool access, training, reporting, feedback and more. If you are looking for technical support, see Support or open a TAC Support Case.

Online Help

Customer Service Central Portal

Customer Service Central is the single place to create, manage and view cases online for Customer Service support. You can access Customer Service Central by clicking here. If this is your first time using Customer Service Central, you will need to sign in to your My Cisco Workspace and then add the Customer Service Central module to your Workspace to open and manage your cases online.Help and support documentation is available on Operations Exchange.

Frequently Asked Questions

The FAQ will help you find answers to the most commonly-asked questions about your Cisco Purchase Order.

Customer Service Phone Numbers and Email

Choose your country below to contact our Customer Service team by phone or email.


Argentina


0 800 6661690
Email Us

Australia


1 800 688 936
Email Us

Brazil


0 800 8911743
Email Us

Canada


1 800 553 6387 Option 3
Email Us

Chile


+56 2 431 4945
Email Us

China (North)


10800 6100291
Email Us

China (South)


10800 2610291
Email Us

Colombia


0 1 800 9 155960
Email Us

France


0800 505 136
Email Us

Germany


0800 101 6793
Email Us

Hong Kong


001 800 6161 7611
Email Us

India


000 800 100 1364
Email Us

Indonesia


001 803 657 579
Email Us

Italy


800 787854 or +39 039 629 5353
Email Us

Japan


0120 532 440
Email Us

Korea


0030 861 0059
Email Us

Latin America


1 408 526 7208
Option 1: Spanish, Option 2: Portuguese, Option 3: English
Email Us

Malaysia


00800 6161 7611
Email Us

Mexico


001 663177560 or +52 5552671195
Email Us

New Zealand


0 800 449 094
Email Us

Philippines


800 6161 7611 (PLDT service provider)
Email Us

Saudi Arabia


Email Us

Singapore


800 6161 7611
Email Us

Spain


900 846 084
Email Us

Sweden


020 160 58 54
Email Us

Taiwan


00 800 6161 7611
Email Us

Thailand


001 800 6161 7611 or +662 263 7077
Email Us

United Arab Emirates


Email Us

United Kingdom


0800 085 4852
Email Us

United States and Canada


1 800 553 NETS (6387)
Email Us

Other Countries


+65 6317 7046

Rest of Europe, Middle East, and Africa


+31 20 485 4500

Get Help with Cisco Products and Software


woman smiling Make the Cisco Support Website your first stop for resolving issues. Its robust resources enable you to quickly troubleshoot, download software, get automatic alerts and more. Web 2.0 features remember more about your interests and history, making self-support faster, easier and more personal.

For technical support for Cisco Small Business products, access our Small Business Support page.

Access our Home Support page for technical support for Cisco Home products, including Linksys, Valet and ūmi Telepresence.


Get Help from the Cisco Support Community

Connect with the Cisco Support Community to exchange knowledge, solve problems, and extend your capabilities with Cisco products. You can find community forums, wiki documentation, expert chats and more, to deliver the solutions you need whenever you need them.

Open a Service Request Online

Access the Cisco Technical Assistance Center (TAC) quickly by opening a service request and attaching relevant logs and information. This is the fastest way for registered Cisco.com users with a valid service contract to connect with Cisco technical support.

Note: If your network is down or severely impaired, call the Cisco TAC directly

Contact Us Through Email

Send an email to ask a question or to submit a request to a Support Representative.

For licensing issues, use our online self-service tool to submit your question or request.

Regional Technical Service Phone Numbers

To contact Cisco, choose your country below.


Africa


+32 2 704 5555

Argentina


0800 555 3456 **
Alternatively: ALA: 0 800 288 5288, then 888 443 2447
Telecom: 0 800 555 4288, then 888 443 2447
Telefonica: 0 800 222 1288, then 888 443 2447

Armenia


800 721 7549

Asia-Pacific


+61 2 8446 7411

Australia


1 800 805 227

Austria


0800 297 526 or 43(0) 12 4030 6000

Azerbaijan


088 9999999

Belarus


800 21 7549

Belgium


0800 94242

Bolivia


800 10 0682 **
800 10 1110, then 888 443 2447

Brazil



0 800 891 4972

Canada


English: 1 800 553 6387 or 1 408 526 7209
French: 1 800 419 9504

Chile


1230 020 5546 **
Alternatively: ENTEL: 800 360 311, then 888 443 2447
ENTELSpanish: 800 360 312, then 888 443 2447
Telefonica: 800 800 288, then 888 443 2447
AT&T Chile: 17100311, then 888 443 2447
AT&T Chile Spanish: 17100312, then 888 443 2447
Easter Island: 800 800 311, then 888 443 2447
Easter Island Spanish: 800 800 312, then 888 443 2447

China


In-country TAC support: 800 810 8886 (not applicable for cell phones) 400 810 8886

Colombia


1 8005 1 81068 **
01 800 911 0010, then 888 443 2447

Costa Rica


0 800 011 1137 **
0 800 0 114 114, then 888 443 2447

Czech Republic


800 900227

Dominican Republic


1 866 777 6252 **
1 800 872 2881, then 888 443 2447

Ecuador


1 999 119, then 1 800 721 7549

El Salvador


800 6600, then 866 402 4639 **
CTE: 800 1767, Card Number 9193826642 *
Telefonica: 800 1567, Card Number 9193826642

Europe


+32 2 704 5555

France


0800 770 400

Germany


0800 187 3652

Greece


Preferred contact: 00800 129046 (**)
Alternate number: +30 210 6381353

Guatemala


1 800 288 0131 **
* 1 800 999 9189, Card Number 9193926641

Hong Kong


800 96 5910

Hungary


06 800 011 11, then 888 443 2447

India


000 800 100 1364

Indonesia


001 803 61 838

Israel


972 9 8927344

Italy


800 787 854

Japan


0066 33 800 926
81 3 6434 2042
In-country TAC Partners: 0120 086771

Kazakhstan


800 121 4321 **

  • Dial 8, wait for 2nd dial tone then dial 800-121-4321
  • After you hear the chime, dial the PIN number 800-721-7549

Korea


Seoul: 00798 611 0712

Malaysia


1 800 805880

Mexico


001 888 443 2447 **
01 800 288 2872, then 888 443 2447
01 800 462 4240, then 888 443 2447

Middle East


+32 2 704 5555

New Zealand


0800 44 6237

Netherlands


0800 0200 791

Panama


001 866 401 9664 **
800 0109, then 888 443 2447

Peru


0800 53 967 **
0 800 50288, then 888 443 2447

Philippines


PLDT: 1800 1611 0056

Poland


00 800 4411 932

Qatar


(Toll Free) 00 800 31 822

Romania


0808 03 4288, then 888 443 2447

Russia


(Toll free) (8 800) 700 05 22
Moscow: (+7 495) 961 13 82
St. Petersburg: (+7 812) 363 3328

Saudi Arabia


800 844 6866 **
+32 2 704 5555

Singapore


800 6161 356

South Africa


0800 982650

Spain


900 997154

Sweden


020 160 58 54

Switzerland


0800 179317 (Toll free)

Tajikistan


(+ 992 44) 600 60 40

Taiwan


0 080 1 611206

Thailand


001 800 611 0754

Turkey


0811 288 0001, then 888 443 2447

UAE


800 0441 6858

Ukraine (Toll Free)


0-800-301-2090 **
Dial 0, wait for the tone, then dial the remaining numbers

380-44-390-2400 (Mobile access)

United Kingdom


0800 404 7778

United States and Canada


1 800 553 2447
1 408 526 7209

Uzbekistan


800 721 7549

Venezuela


0800 102 9109 **
0 800 2255 288, then 888 443 2447

Vietnam


1800 585809

Note: Numbers with an asterisk (*) have special dial instructions, and may not be available from all mobile phones.

  1. Dial the Local Access Number.
  2. After you hear the chime, dial the Card number and PIN number 5689.
  3. After you hear several beeps, dial *99.
  4. If dialing *99 does not work, the operator will ask you what number you wish to dial; use the card number.

Cisco Small Business Support Center

Technical support for Cisco Small Business products is available by phone in multiple countries during local business hours.

For support in countries not listed below, or for support outside of local business hours, please dial the number for the United States. Long-distance charges will apply.

To contact the Cisco Small Business Support Center, choose your country from the list below.


Argentina 0800 333 861

Australia 1 800 605 731

Austria: 0800 216 516

Belgium 0800 80 580

Bolivia 800 10 0445

Brazil 8008921019

Canada 1 866 606 1866

Chile 123 0020 4074

China 86 800 888 8168 (Landline callers)

400 628 2616 (Cell phone callers)

Colombia 01800 9 156234

Costa Rica 0800 0121511

Czech Republic 800 900 212

Dominican Republic 1 888 7512385

Finland 08 00 918 087

France 08 05 54 04 27

Germany: 0800 503 0017

Greece 00800 4414 7693

Guatemala 1 800 6240048

Hong Kong 800 90 3154

Hungary 06 80 983 805

Ireland 1800 812 583

Israel 1 809 440 610

Italy 800 928 322

Luxembourg 8002 5951

Malaysia 1 800 81 4957

Mexico 001 866 915 4503

Netherlands 0800 023 3416

New Zealand 0 800 442 471

Norway 800 41094

Panama 001 800 5071955

Peru 0800 52744

Philippines 1 800 1 114 1695

Poland 0800 7020 43

Portugal 800 844 767

Russia 8 800 700 05 22

Saudi Arabia 800 844 5849

Singapore 800 1204834

South Korea 00 308 13 2371

Spain 900 813 149

Sweden 020 160 58 54

Switzerland: 0800 000 500

Thailand 001 800 132 038194

Turkey 0811 288 0001 (When prompted, dial 888 402 0271)

Ukraine (Dial 8, wait for second dial tone, dial 100 11,

when prompted, dial 888 402 0271)

United Kingdom 0800 917 5473

United States 1 866 606 1866

Uruguay 000 413 598 3263

Venezuela 8001003167

Other European/Middle East (EMEA) Countries +44 2 030 274 627120

Training, Certifications and Networking Academy Resources


woman smilingLearn about the widely-respected IT certification programs available through Cisco Career Certifications programs, and the wide array of resources of the Networking Academy.

Cisco certification brings valuable, measurable rewards to network professionals, their managers, and the organizations that employ them.


Ask Your Peers for Help

The Cisco Learning Network is a forum where users can ask and answer training and certification questions. Join today to learn more.

Online Certification Support

For Cisco Career Certifications and Cisco Learning Network related inquiries, visit Certification & Communities Online Support.

If you are unable to find your answer, you may submit an online case to contact the support team. Include the following when you open a case:

Cisco.com User ID, if applicable
Cisco ID (CSCO), if applicable
Phone number
E-mail Address
Description of the issue with a screen shot or the steps you followed that led to the issue

Please allow 48 hours for a response.

Note: When you create an Online Support Case, you must create a separate username and password for this support application.

Regional Certification Support Phone Numbers

Please use this for Registration or Login issues only. Phone assistance is available Monday through Friday. Choose your country below.


Australia


1 800 134 349

Austria


0800 297 526
+43 (0)1 24030 6000

Belgium


0800 942 42
+32 (0)2 704 2500

China


4008 100 110

France


0800 770 400
+33 (0)1 58 04 58 58

Germany


0800 187 3652
+49 (0) 811 554 3535

Hong Kong


30714911

Italy


800 787 854
+39 039 629 5353

Japan


0120 092 255

Korea


080 377 0880

Malaysia


1 800 88 1292

Netherlands


0800 0200 791
+31 (0)20 485 4646

New Zealand


0800 291 129

Philippines


1 800 144 10466

Singapore


800 448 1627

Spain


900 997 154
+34 91 201 2800

Sweden


020 160 58 54

Switzerland


0800 179317 (Toll free)

Taiwan


0800 666 588

United Kingdom


0800 404 7778
+44 (0)20 8824 1000

United States and Canada


1 800 553 NETS (6387)

Vietnam


800 585807

Latin America Region (English)


800 553 NETS (6387)

Africa Region (English)


+44 (0)20 8824 1000

Europe Region


1 408 526 4000

Middle East Region (English)


+44 (0)20 8824 1000

Networking Academy Online Support

Having trouble logging into Academy Connection or forgot your password? Submit a request to reset your password.

Networking Academy Support Phone Numbers

Choose your country below.


Australia


1 800 134 349

Austria


0800 297 526

Belgium


0800 942 42
32 (0)2 704 2500

China


4008 100 110

France


0800 770 400

Germany


0800 187 3652

Hong Kong


30714911

Italy


800 787 854

Japan


0120-092-255

Korea


080 377 0880

Malaysia


1 800 88 1292

Netherlands


0800 0200 791

New Zealand


0800 291 129

Philippines


1 800 144 10466

Singapore


800 448 1627

Spain


900 997 154

Switzerland


0800 179317 (Toll free)

Sweden


020 160 58 54

United Kingdom


0800 404 7778

United States


1 888 327 1116

Vietnam


1 800 585807

Cisco Events Support

For registration or technical issues, please refer to the contact information on the individual event registration page. Otherwise, for general questions about Cisco Events visit the Corporate Events page.

Get Help from Cisco Partners, or Become One


woman smiling Cisco understands the importance of partnering with best-in-class providers to deliver support and solutions of the highest standard to our customers. We consider our partners to be an extension of Cisco.


Become a Partner

Getting started is quick and easy. Make sure you can authorize a partnership for your company, and then identify the type of partnership you want to have with Cisco.

Ask Your Peers for Help

Connect with your peers to exchange knowledge, solve problems, and extend your capabilities with Cisco products.
 

Plan, Design, Implement (PDI) Helpdesk Contact Numbers

PDI Help Desk provides additional support resources for Cisco Unified Communications Specialized Partners during network planning, design, and implementation (PDI) phases.

Choose your country below to contact the PDI Help Desk by phone.


Argentina


ALA: 0800 555 3456, then 888 443 2447
Telecom: 0 800 555 4288, then 888 443 2447
Telefonica: 0 800 222 1288, then 888 443 2447

Asia-Pacific


+61 2 8446 7538

Australia


1800 134 349

Austria


0800 297 526 +43 1 24030 6000

Azerbaijan


088 9999999

Belgium


0800 942 42 +32 (0)2 704 2500

Bolivia


800 10 0682
(Not available for all mobile phones.)
800 10 1110, then 888 443 2447

Brazil


0 800 890 0288, then 888 443 2447
0 800 8888 288, then 888 443 2447

Chile


1 230 020 5546, then 888 443 2447

China


4006 680 680
4008 100 110

Colombia


1 800 518 1068, then 888 443 2447

Costa Rica


0 800 011 1137 , then 888 443 2447

Dominican Republic


1 866 777 6252 , then 888 443 2447

Ecuador


1 999 110, then 1 800 721 7549

El Salvador


CTE: 800 1767, Card Number 9193826642
Telefonica: 800 1567, Card Number 9193826642

France


0800 770 400 +33 (0)1 58 04 58 58

Germany


0800 187 3652 +49 (0) 811 554 3535

Guatemala


1 800 999 9189, Card Number 9193926641

Hong Kong


307 14 911

Hungary

(Dial 06, wait for dial tone and enter: 800 01411, Card Number 3227045874)

India


000 117, then 888 861 6453
000 800 100 1364

Indonesia


001 803 61 838

Israel


+972 9 892 7049

Italy


800 787 854 +39 039 629 5353

Japan


0066 33 800 926

Korea


00798 611 0712

Malaysia


1 800 805880

Mexico


01 800 288 2872, then 888 443 2447
01 800 462 4240, then 888 443 2447

Netherlands


0800 0200 791 +31 (0)20 485 4646

New Zealand


0800 291 129

Pakistan


00 800 01001, then 888 443 2447

Panama


001 866 401 9664, 800 0109, then 888 443 2447

Peru


0 800 53 967 , then 888 443 2447

Philippines


PLDT: 1800 1611 0056

Poland


00 800 111 21 22, Card Number
3227045869

Russia


(495) 961 1382
(For a Russian-speaking operator: 747 3322, Card Number
3227045876)

Singapore


800 448 1627

Sovintel from Moscow


960 2222, Card Number 3227045876

Sovintel from St. Petersburg


346 8022, Card Number 3227045876

Sakhalin Islands:


1616 1, Card Number 3227045876

Saudi Arabia


1 800 10, then 888 443 2447

South Africa


0800 99 0011, Card Number 3227045885

Spain


900 997 154 +34 91 201 2800

Switzerland


+41 (0)44 878 92 00 +41 (0)31 998 50 50
+41 (0)22 999 92 00

Taiwan


0800 666 588

Thailand


001 800 611 0754

Turkey


00 8001 1177, Card Number 3227045870

UAE


800 111, Card Number 9193926646

United Kingdom


0800 404 7778

United States


1 800 553 NETS (6387)

Venezuela


0800 102 9109
(May not be available from all mobile phones)
0 800 2255 288, then 888 443 2447

Vietnam


1 800 585809

All Other Countries and Regions


No direct number at this time. Online-based support only.

Note: For existing partners only.

Country not listed? Try the online help area.

Partner Helpline Contact Numbers

Partner Helpline provides an up-to-date knowledgebase of support information along with quick access to support cases.

Choose your country below to contact the Partner Helpline by phone.


Austria


0800 297 526
+43 (0)1 24030 6000

Belgium


0800 942 42
+32 (0)2 704 2500

France


0800 770 400
+33 (0)1 58 04 58 58

Germany


0800 187 3652
+49 (0) 811 554 3535

Italy


800 787 854
+39 039 629 5353

Netherlands


0800 0200 791
+31 (0)20 485 4646

Spain


900 997 154
+34 91 201 2800

Sweden


020 160 58 54

Switzerland


0800 179317 (Toll free)

United Kingdom


0800 404 7778
+44 (0)20 8824 1000

United States and Canada


1 800 553 NETS (6387)

Note: For existing partners only.

Customer Service Central Regional Contact Numbers

Customer Service Central provides support for a variety of partner tools and applications.

Choose your country below to contact the Customer Service Central by phone.


Asia/Pacific


International Number from other countries: +61 2 8446 7466

Australia


1 800 612452

Austria


+800 9999 0522

Belgium


0800 94242

China


10 800 712 1728
(Not applicable for cell phones)

Europe


(Toll Free) +32 (0)800 9 42 42

France


0800 770 400

Germany


+800 9999 0522

India


000 800 440 1367

Italy


800 787 854

Japan


006633 132537

Korea


00798 14 800 7254

Netherlands


0800 0200 791

New Zealand


0800 449882

Spain


900 997 154

Sweden


020 160 58 54

Switzerland


+41 (0)1 878 92 00
+41 (0)31 998 50 50
+41 (0)22 999 92 00

United Kingdom


0800 404 7778

United States and Canada


1 800 553 NETS (6387)

Note: For existing partners only.

Office Location Information


woman smiling Search and locate Cisco office locations worldwide.

Corporate Headquarters

Cisco Systems, Inc.
300 East Tasman Dr.
San Jose, CA 95134 USA
1 408 526 4000


Search Cisco Office Locations

Use our Google Maps tool to search and locate a Cisco office.

 

Directions to the Briefing Centers

Access directions to the San Jose Executive Briefing Center and get information about other Briefing Centers.