Operate Your Contact Center in the Cloud
Deliver Cisco Cloud Services and applications anywhere, on any device, at any time. Get the security, performance, and reliability of on-premises deployments. Hosted Collaboration Solution for Contact Center transforms customer service by making it possible to solve service issues in the cloud, in real time. This means more satisfied customers, fewer incoming calls, and increased revenue.
Video Data Sheet
Boost revenue, efficiency, and deployment speed with Hosted Collaboration Solution for Contact Center. (4:24 min)
Features and Capabilities
Important features for Cisco Hosted Collaboration Solution for Contact Center include:
- Multicustomer management provisioning capabilities with Cisco Contact Center Domain Manager
- Next-generation agent and supervisor desktop with Cisco Finesse desktop software
- Outbound support
- Intelligent contact routing with Cisco Precision Routing
- Web 2.0-based reporting with Cisco Unified Intelligent Center
Operate a Cloud-Based Contact Center
Discover the benefits of a hosted deployment model for your contact center. (5:02 min)
Elevate Customer Care
Learn the advantages of operating your contact center in the cloud. (PDF - 3.4 MB)
Why Cisco Hosted Collaboration Solution for Contact Center
Explore the main features and benefits of Cisco Hosted Collaboration Solution for Contact Center. (PDF - 104 KB)
Video Data Sheet
