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Cisco TelePresence Manager 1.8 Administration and Installation Guide
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Preface
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General Information About Cisco TelePresence Manager
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Pre-Install System Setup for Cisco TelePresence Manager
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Configuring Microsoft Exchange for Cisco TelePresence Manager
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Configuring IBM Domino for Cisco TelePresence Manager
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Configuring Scheduling API for Cisco TelePresence Manager
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Configuring Cisco Unified CM for Cisco TelePresence Manager
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Installing and Configuring for Cisco PreQualification Assistant
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Configuring UCS Server and VMware for Cisco TelePresence Manager
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Installing or Upgrading Cisco TelePresence Manager
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Initializing Cisco TelePresence Manager
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Additional Installation Configurations for Cisco TelePresence Manager
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Configuring Cisco TelePresence WebEx OneTouch for Cisco TelePresence Manager
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Monitoring Cisco TelePresence Manager
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Cisco TelePresence Manager Emails and Meeting Manager
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Supported MIBs for Cisco TelePresence Manager
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Troubleshooting Cisco TelePresence Manager
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Cisco TelePresence Manager System Messages
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Replacing a Cisco TelePresence System Codec
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Reconfiguring Cisco TelePresence Manager and CTMS Addressing
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Feedback
Table Of Contents
Cisco TelePresence Manager System Messages
Cisco TelePresence Manager System Messages
First Published: Nov 2, 2011, OL-22226-01Contents
System Message Overview
The CTS-Manager system messages appear in the Troubleshoot > System Messages window, which is shown in Figure A-1.
Figure A-1 System Messages Window
The messages in this appendix are organized by the unique ID number assigned to each message. To view the ID number for a message, you must click the radio button associated with the message, then click Details.... The ID number appears in the Details window, which is shown in Figure A-2.
Figure A-2 System Messages Details Window
Each ID number corresponds to a software module that generates the system message. Table A-1 maps the ID number ranges to their respective software modules.
Each system message has a severity level assigned to it. From the most to the least severe, the severity levels are as follows:
•
Alert
•
•
•
•
•
Some system messages in this appendix include "$1," "$2," "$3,"and so on. These strings are variables. When these variables appear in the System Messages window, they are replaced by a text or numerical string that provides specific information about the condition that caused the message to display.
System Messages By ID Number
This section presents each CTS-Manager system message by ID number.
501000
Summary
Internal application error
Message
The system has encountered an unexpected condition ($1)
Module
General server
Severity
Error
Explanation
The system encountered the specified error.
Recommendation
The administrator can collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
501001
Summary
The system configuration file can not be processed
Message
Unable to parse system configuration file '$1' because $2
Module
General server
Severity
Error
Explanation
The server failed to parse the config/ctis.xml configuration file, and as a result, the web application could not start up.
Recommendation
The administrator should check the syntax of the ctis.xml file. This file should be changed by a qualified technician only. If possible, revert to its original content and restart the Tomcat server. If more assistance is needed, the administrator can contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
501004
Summary
Unsupported software version
Message
Software version '$1' of third party component '$2' is not supported
Module
General server
Severity
Warning
Explanation
CTS-Manager does not support the software version extracted from the given component.
Recommendation
The administrator can upgrade the third-party component to a supported software version.
501007
Summary
Unable to restart host
Message
Unable to restart host because $1
Module
General server
Severity
Alert
Explanation
CTS-Manager could not restart the host as requested.
Recommendation
The administrator can collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
501008
Summary
Functionality not implemented
Message
The functionality '$1' is not yet implemented
Module
General server
Severity
Warning
Explanation
The specified functionality has not yet been implemented.
Recommendation
The administrator can determine if the functionality is implemented in the latest version of CTS-Manager software and if it is, upgrade the software to that version.
501009
Summary
Unable to initialize system
Message
Unable to initialize system because $1
Module
General server
Severity
Error
Explanation
The database maintenance manager could not initialize because a script for a backup, purge, or cron job is missing.
Recommendation
The administrator can collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
501010
Summary
Unexpected null parameter passed to an operation
Message
Operation '$1' encounters unexpected null parameter '$2'
Module
General server
Severity
Error
Explanation
A Microsoft Exchange component could not test a connection because one of the required parameters (host, super user account name/password, bind method) is null.
Recommendation
The administrator can check the information provided on the Microsoft Exchange configuration window in the CTS-Manager Administration UI.
501011
Summary
Software execution error
Message
Unable to dispatch API '$1' because $2
Module
General server
Severity
Error
Explanation
A CTS-Manager component is unable to communicate with the CTS-Manager engine.
Recommendation
The administrator can check for errors in the log file. If needed, contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
501012
Summary
Unable to shutdown host
Message
Unable to shutdown host because $1
Module
General server
Severity
Error
Explanation
The server cannot be shut down because of the specified reason.
Recommendation
The administrator can verify the following:
•
•
For further assistance, contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
501013
Summary
Can not resolve IP address for a host
Message
Unable to determine IP address of host '$1'
Module
General server
Severity
Error
Explanation
The hostname might be incorrect.
Recommendation
The administrator can verify the following to ensure that they are correct:
•
•
501014
Summary
Web application stopped
Message
Service '$1' is shutting down
Module
General server
Severity
Informational
Explanation
The specified service is shutting down.
Recommendation
No action is required.
501015
Summary
Web application started
Message
Service '$1' is started and ready to process requests
Module
General server
Severity
Informational
Explanation
The specified service was started.
Recommendation
No action is required.
501016
Summary
Application run time error
Message
Object class '$1' does not have property '$2'
Module
General server
Severity
Error
Explanation
An internal programming error has occurred.
Recommendation
The administrator can collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
501017
Summary
Application run time error
Message
Unable to acquire '$1' lock on element '$2'. Current lock is '$3'
Module
General server
Severity
Error
Explanation
The system has detected concurrent activity on the indicated database element. This activity is causing the locking mechanism to function unexpectedly.
Recommendation
Although the CTS-Manager server might still function normally after this message is received, we recommend that the administrator collects the log files, then contacts the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
501200
Summary
An error occurs when processing meeting data
Message
Invalid meeting (subject '$1') because field '$2' has invalid value '$3'
Module
Schedule management module API
Severity
Error
Explanation
A field for the specified meeting has an invalid value. This error could indicate an internal problem with CTS-Manager.
Recommendation
The administrator should collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
501201
Summary
An error occurs when processing meeting data
Message
Invalid single meeting (subject '$1') because field '$2' has invalid value '$3'
Module
Schedule management module API
Severity
Error
Explanation
The specified meeting is not a single meeting as expected. This error could indicate an internal problem with CTS-Manager.
Recommendation
The administrator should collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
501202
Summary
An error occurs when processing meeting data
Message
Invalid recurring meeting (subject '$1') because field '$2' has invalid value '$3'
Module
Schedule management module API
Severity
Error
Explanation
The specified meeting is not a master meeting as expected. This error could indicate an internal problem with CTS-Manager.
Recommendation
The administrator should collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
501205
Summary
Meeting is not valid for One-Button-To-Push
Message
A second TelePresence endpoint, or other participant, has not been defined for this meeting
Module
Schedule management module API
Severity
Warning
Explanation
The Microsoft Exchange component sent an automated email informing a meeting organizer that their meeting has only one TelePresence endpoint scheduled.
Recommendation
The meeting organizer can add another TelePresence endpoint to the meeting, or provide a dial number. To take these actions, they can click the appropriate option in the automated email.
501211
Summary
TelePresence equipment is running incompatible software
Message
One or more TelePresence endpoints are running incompatible software. $1
Module
Schedule management module API
Severity
Error
Explanation
The Microsoft Exchange component sent an automated email informing a meeting organizer that their meeting is scheduled with endpoint(s) that cannot support a multipoint conference.
Recommendation
The administrator can check the software version running on the TelePresence equipment in each endpoint, and verify that all software versions support multipoint meetings. If they find software that does not support multipoint meetings, they should upgrade the software.
501212
Summary
Insufficient multipoint switch resources
Message
Insufficient multipoint switch resources to support this multipoint meeting
Module
Schedule management module API
Severity
Error
Explanation
The Microsoft Exchange component sent an automated email informing a meeting organizer that there is no available conference bridge for their multipoint meeting.
Recommendation
The meeting organizer can verify that the conference bridge is configured properly, and at least one bridge is available for the multipoint meeting. They should also add a new conference bridge, if necessary, or reschedule the meeting to a different time.
501213
Summary
Conference bridge is not configured
Message
A conference bridge has not been configured for your network
Module
Schedule management module API
Severity
Error
Explanation
The Microsoft Exchange component sent an automated email informing a meeting organizer that a conference bridge was not configured for a multipoint meeting.
Recommendation
The meeting organizer can verify that the conference bridge is configured properly, and at least one bridge is available for multipoint meetings. They should add a new conference bridge, if necessary.
501214
Summary
Organizer does not have sufficient privileges to schedule meeting
Message
Organizer does not have sufficient privileges to schedule '$1' meetings
Module
Schedule management module API
Severity
Error
Explanation
The Microsoft Exchange component sent an automated email informing a meeting organizer that they do not have the privilege level required to schedule a multipoint meeting.
Recommendation
The administrator can verify that the meeting organizer was assigned the required privilege level. If necessary, they should add the meeting organizer to the user group that has the required privilege level.
501215
Summary
Target MCU in migration does not have enough resources
Message
Unable to allocate resources for meeting (subject '$1'). Unavailable dates '$2'
Module
Schedule management module API
Severity
Error
Explanation
Not enough resources are available to migrate all meetings from one conference bridge to another.
Recommendation
The administrator can verify that the target conference bridge is properly configured and available.
501216
Summary
Unable to migrate meetings
Message
Unable to migrate meeting(s) because $1
Module
Schedule management module API
Severity
Error
Explanation
An error occurred when migrating meetings from one conference bridge to another.
Recommendation
The administrator can check for the associated error message in the log file, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
501217
Summary
Insufficient video conferencing resources
Message
Unable to add video conferencing endpoint to meeting because of insufficient resources. Please contact help desk
Module
Schedule management module API
Severity
Error
Explanation
Not enough video conferencing resources are available to add a video conferencing endpoint to the meeting.
Recommendation
The meeting organizer can reduce the number of video conferencing participants, or increase the number of video conferencing resources on the video conferencing bridge.
501221
Summary
Some meetings update failed
Message
Bulk execution was not successful
Module
Schedule management module API
Severity
Error
Explanation
Some meetings could not be updated. This issue could be caused by a CTS-Manager server error.
Recommendation
The administrator should collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
501222
Summary
Time zone map loading failure
Message
Unable to load/parse time zone map file '$1' because $2
Module
Schedule management module API
Severity
Critical
Explanation
The timezonemap.xml file resides in the /usr/local/ctis/config directory. This file associates a user calendaring time zone (from either Microsoft Exchange or Lotus Domino) with a system time zone. During system installation or upgrade, a problem occurred with this file.
Recommendation
The administrator can collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
501223
Summary
Unknown time zone
Message
Unknown time zone target '$1'
Module
Schedule management module API
Severity
Error
Explanation
The timezonemap.xml file associates a user calendaring time zone (from either Microsoft Exchange or Lotus Domino) with a system time zone. In this case, the system time zone in the timezonemap.xml file is incorrect. However, this error should not impede a user from scheduling their meeting.
Recommendation
The administrator can optionally pursue this issue by collecting the log files, then contacting the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
501225
Summary
Unresolved time zone mapping
Message
Unable to find a matching time zone target time zone definition ID '$1', descriptor '$2', definition '$3'
Module
Schedule management module API
Severity
Error
Explanation
The timezonemap.xml file associates a user calendaring time zone (from either Microsoft Exchange or Lotus Domino) with a system time zone. CTS-Manager could not recognize the user time zone passed from the calendaring application. However, this error should not impede a user from scheduling their meeting.
Recommendation
The administrator can optionally pursue this issue by collecting the log files, then contacting the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
501227
Summary
Duplicate endpoint entries configured in Cisco UCM
Message
Duplicate endpoint entries found in Cisco Unified Call Manager
Module
Schedule management module API
Severity
Error
Explanation
Two Cisco TelePresence System (CTS) devices have the same email address configured in Cisco Unified CM.
Recommendation
The administrator can locate the duplicate email addresses in the Cisco Unified CM configuration, and change one of addresses, thereby making it unique.
501228
Summary
Invalid License. Upload valid license
Message
Invalid License
Module
Schedule management module API
Severity
Error
Explanation
The Scheduling API license currently uploaded in CTS-Manager is invalid.
Recommendation
The administrator should upload a valid Scheduling API license to CTS-Manager using the Configure > Licenses window.
501230
Summary
LDAP group was added from access management
Message
LDAP group [$1] was added to [$2] role from access management tab
Module
Schedule management module API
Severity
Informational
Explanation
The mapping between a role and an LDAP group was created in the Configure > Access Management window.
Recommendation
No action is required.
501231
Summary
LDAP group was deleted from access management tab
Message
LDAP group [$1] was deleted from [$2] role from access management tab
Module
Schedule management module API
Severity
Informational
Explanation
The mapping between a role and an LDAP group was deleted in the Configure > Access Management window.
Recommendation
No action is required.
501400
Summary
Failed to perform the given concierge operation
Message
Unable to '$1' concierge because $2
Module
Resource management module API
Severity
Error
Explanation
CTS-Manager did not allow the Live Desk properties to be edited or an endpoint to be assigned to a Live Desk user.
Recommendation
The administrator should restart the CTS-Manager service. If this condition persists, the administrator can collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
501401
Summary
Failed to delete MCU
Message
This device has '$1' future meetings scheduled. Migrate the meetings to another device first
Module
Resource management module API
Severity
Error
Explanation
A selected conference bridge has the specified number of meetings scheduled, and therefore, cannot be deleted.
Recommendation
The administrator can move the meetings from the conference bridge that they intend to delete to another conference bridge, then retry the deletion.
501402
Summary
Duplicate host name or IP address for a TelePresence device
Message
Another device with host name or IP address '$1' already exists
Module
Resource management module API
Severity
Error
Explanation
A TelePresence device with the specified hostname or IP address already exists. This condition prevents the addition of a new TelePresence device with the specified hostname or IP address.
Recommendation
The administrator can verify the hostname or IP address of the new TelePresence device. If a conflict exists, they can use a different hostname or IP address, then retry adding the new device.
501403
Summary
Duplicate configuration entry
Message
Duplicate entry. '$1' already exists
Module
Resource management module API
Severity
Error
Explanation
The specified configuration entry already exists. This condition prevents the new entry from being added.
Recommendation
The administrator can verify the new entry. If a conflict exists, they can create a unique value, then retry the entry.
501405
Summary
Failed to enable Interoperability feature
Message
Cannot enable Interoperability support because $1
Module
Resource management module API
Severity
Error
Explanation
A meeting participant tried to enable the interoperability feature, but the attempt failed. A likely cause is that the Cisco TelePresence Engine server process is not running.
Recommendation
The administrator can verify the status of and try to restart the server process using CLI commands. If further assistance is needed, they can collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
501406
Summary
Failed to disable Interoperability feature
Message
Cannot disable Interoperability support because $1
Module
Resource management module API
Severity
Error
Explanation
A meeting participant attempted to disable the interoperability feature, but the attempt failed. A likely cause is that the Cisco TelePresence Engine server process is not running.
Recommendation
The administrator can verify the status of and try to restart the server process using CLI commands. If further assistance is needed, they can collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
501408
Summary
Failed to enable Interoperability feature
Message
Cannot enable Interoperability support because managed Cisco TelePresence Multipoint Switch is not Interoperability capable
Module
Resource management module API
Severity
Error
Explanation
The managed CTMS does not support video conferencing interoperability.
Recommendation
The administrator can upgrade the CTMS software to a version that supports interoperability with video conferencing.
501409
Summary
Failed to enable Interoperability feature
Message
Cannot enable Interoperability support because managed CTS and CTMS are not Interoperability capable
Module
Resource management module API
Severity
Error
Explanation
The managed CTS does not support video conferencing interoperability.
Recommendation
The administrator can upgrade the CTS software to a version that supports interoperability with video conferencing.
501410
Summary
Failed to disable Interoperability feature
Message
Cannot disable Interoperability support when there exists a video conferencing MCU
Module
Resource management module API
Severity
Error
Explanation
If a video conferencing conference bridge is configured in the system, CTS-Manager does not allow the the video conferencing interoperability feature to be disabled.
Recommendation
The administrator can delete the video conferencing conference bridge, then try to disable this feature.
501412
Summary
Groupware subscription failure
Message
Endpoint '$1' does not support Interoperability. Groupware subscription will be denied.
Module
Resource management module API
Severity
Error
Explanation
The video conferencing interoperability feature is enabled, but the managed CTS might be running an older software version that does not support this feature. This condition prevents the groupware subscription from being configured.
Recommendation
The administrator can upgrade the CTS to a software version that supports interoperability with video conferencing.
501414
Summary
Groupware subscription failure
Message
More than one endpoint '$1' exists in managed state. Groupware subscription will be denied.
Module
Resource management module API
Severity
Critical
Explanation
Two endpoints have the same email ID, and as a result, CTS-Manager will not subscribe meeting events to these endpoints.
Recommendation
The administrator should rename one of the duplicate email IDs.
501415
Summary
Groupware subscription failure
Message
Endpoint '$1' not found in the system. Groupware subscription will be denied.
Module
Resource management module API
Severity
Error
Explanation
The system could not find the endpoint (room) in the Unified CM application profile because it was not configured or was misspelled.
Recommendation
The administrator can check the endpoint (room) configuration in the Unified CM application profile.
501416
Summary
Groupware subscription failure
Message
No telepresence device found for endpoint '$1'.
Module
Resource management module API
Severity
Error
Explanation
This message can appear if the TelePresence device does not have a valid license.
Recommendation
Go to Support > Endpoints. If the Licensed column displays a green check mark, the endpoint has a valid license. If the endpoint does not have a valid license, see the "Licensing for CTS-Manager" section for complete information on obtaining and uploading licenses into CTS-Manager.
501417
Summary
Groupware subscription failure
Message
Endpoint '$1' does not support studio mode recording. Groupware subscription will be denied.
Module
Resource management module API
Severity
Error
Explanation
The studio mode recording feature is enabled, but the managed CTS might be running an older software version that does not support this feature. This condition prevents the groupware subscription from being configured.
Recommendation
The administrator can upgrade the CTS to a software version that supports studio mode recording.
501418
Summary
Groupware subscription failure
Message
Endpoint '$1' does not support HD Interoperability. Groupware subscription will be denied
Module
Resource management module API
Severity
Error
Explanation
The HD interoperability feature is enabled, but the managed CTS might be running an older software version that does not support this feature. This condition prevents the groupware subscription from being configured.
Recommendation
The administrator can upgrade the CTS to a software version that supports HD interoperability with video conferencing.
501419
Summary
Groupware subscription failure
Message
Enpdoint '$1' does not support WebEx. Groupware subscription will be denied
Module
Resource management module API
Severity
Error
Explanation
The Cisco WebEx feature is enabled, but the managed CTS might be running an older software version that does not support this feature. This condition prevents the groupware subscription from being configured.
Recommendation
The administrator can upgrade the CTS to a software version that supports Cisco WebEx.
501430
Summary
Email address not recognized
Message
The email address in the entry ['$1'] is invalid in the LDAP server or the calendar server
Module
Resource management module API
Severity
Error
Explanation
The email address provided for a video conferencing (VC) endpoint import is not present in the LDAP or calendar database.
Recommendation
The administrator can take the following action:
•
•
•
501431
Summary
Unknown error when importing Video Conferencing endpoints
Message
Encountered an unknown error when importing the entry ['$1']
Module
Resource management module API
Severity
Error
Explanation
When trying to import a video conferencing (VC) endpoint into CTS-Manager, an unknown error occurred.
Recommendation
The administrator can check the video conference endpoint file to ensure the information included therein is correct, then try to reimport the file.
501432
Summary
An earlier entry with the same email exists
Message
A duplicate email was encountered when parsing the entry ['$1']
Module
Resource management module API
Severity
Error
Explanation
A duplicate email address was detected in the video conferencing (VC) endpoint import, and as a result, the entry could not be processed.
Recommendation
The administrator should rename one of the duplicate email addresses.
501433
Summary
Email conflicts with an existing TelePresence endpoint.
Message
An existing TelePresence endpoint has the same email as the entry ['$1'].
Module
Resource management module API.
Severity
Error
Explanation
When importing a video conferencing (VC) endpoint, CTS-Manager detected an existing endpoint with the same email address.
Recommendation
The administrator should use a unique email address for the VC endpoint.
501434
Summary
Attempting to change Video Conferencing endpoint segment
Message
Changing segment is not allowed: the Video Conferencing endpoint already exits, and has a different segment from the entry ['$1']
Module
Resource management module API
Severity
Error
Explanation
When importing a video conferencing (VC) endpoints, CTS-Manager detected that the specified email address already exists. Instead of specifying a new email address, the administrator retained the same email address and changed the segment count.
Recommendation
The administrator must specify a new email address.
501435
Summary
Invalid video conferencing endpoint data
Message
Encountered an error when parsing the entry ['$1']. Please make sure the email, segment, IP, and phone number are all valid
Module
Resource management module API
Severity
Error
Explanation
When importing a video conferencing (VC) endpoint, CTS-Manager detected that the text file format was incorrect. The file must include a comma as a delimiter and the columns must be organized in the following order:
•
•
•
•
Recommendation
The administrator should check the file to ensure that it adheres to the following format:
•
•
–
–
–
–
501436
Summary
Interop quality selection not supported by the endpoints and conference bridges
Message
Cannot enable $1 because one or more endpoints or CTMS devices are not compatible with $2
Module
Resource management module API
Severity
Error
Explanation
After enabling the interoperability with video conferencing feature, an interoperability quality option that was not supported by all TelePresence devices was selected.
Recommendation
The administrator should check the Bridge and Servers tab, which is available in the Configure > Application Settings window, to identify the supported quality options.
501601
Summary
Unable to authenticate user
Message
Unable to authenticate user. Check authentication parameters
Module
Security management module API
Severity
Error
Explanation
A user tried to log into the CTS-Manager Administration UI but could not because CTS-Manager could not authenticate them.
Recommendation
The user should check their username and password, then retry their login.
501602
Summary
Unsupported authentication type
Message
Authentication type '$1' is not supported
Module
Security management module API
Severity
Error
Explanation
The indicated authentication type that was specified during configuration, for example, for LDAP to be authenticated against the directory server, is not supported.
Recommendation
The administrator can collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
501603
Summary
Unable to encrypt data
Message
Unable to encrypt data because $1
Module
Security management module API
Severity
Error
Explanation
A problem occurred while encrypting a string.
Recommendation
The administrator can collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
501604
Summary
Unable to decrypt data
Message
Unable to decrypt data. Possible causes: incorrect password or corrupted file. Correct the required information and try again
Module
Security management module API
Severity
Error
Explanation
A problem occurred while decrypting a string.
Recommendation
The administrator can collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
501605
Summary
Insufficient credential for authentication
Message
Insufficient credential '$1'. Requires credential '$2'
Module
Security management module API
Severity
Error
Explanation
A user tried to perform an unauthorized operation.
Recommendation
If appropriate, the user can work with the administrator to obtain the needed privilege level.
501606
Summary
Incorrect credential for authentication
Message
Access permitted to email ID '$1' only
Module
Security management module API
Severity
Error
Explanation
The meeting organizer only can access the URL provided in the automated emails sent by CTS-Manager. All other users who try to access the URL will be denied.
Recommendation
The meeting organizer only can access the provided URL.
501607
Summary
Password is not secure
Message
New password is too simple. Password should contain both mixed-case alphabetic and non-alphabetic characters. It should not be similar to the current password. It should not base on common words found in dictionary
Module
Security management module API
Severity
Error
Explanation
A CTS-Manager Administration UI user attempts to change the password for a SysAdmin account, and the new password does not meet the guidelines.
Recommendation
The user must specify a password that meets the following guidelines:
•
•
•
501608
Summary
Could not save the new password
Message
Password was change successfully, but could not be saved for future upgrade
Module
Security management module API
Severity
Error
Explanation
An internal error occurred and as a result, a new password could not be saved to platformConfig.xml.
Recommendation
The administrator can collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
501609
Summary
Failed to change password
Message
Unable to change password because current password does not match
Module
Security management module API
Severity
Error
Explanation
While changing their password, a CTS-Manager Administration UI user entered their current password incorrectly, and as a result, the new password could not be processed.
Recommendation
The user should reenter their current password.
501610
Summary
The certificate expiry warning
Message
'$1'. Certificate name '$2'. Unit '$3'. Type '$4'. Expiration: '$5'
Module
Security management module API
Severity
Warning
Explanation
A security certificate for the specified component will expire soon.
Recommendation
The administrator should upload a new certificate for the specified component. For more information on uploading a security certificate in CTS-Manager, see the "Security" section.
501611
Summary
Unable to find user in LDAP directory
Message
Unable to find user '$1' in LDAP directory
Module
Security management module API
Severity
Error
Explanation
This message can appear under the following conditions:
•
•
Recommendation
The user should verify their login credentials. If the problem persists, the user can contact the administrator to verify their credentials.
501612
Summary
Unable to authenticate user
Message
Invalid username or password. Please try again
Module
Security management module API
Severity
Error
Explanation
The CTS-Manager system administrator account credentials, which are managed by Microsoft Exchange, are invalid.
Recommendation
The administrator should verify their account credentials, then reenter the correct username and password.
501613
Summary
Unable to authenticate user
Message
Invalid username or password. Please try again
Module
Security management module API
Severity
Error
Explanation
The CTS-Manager system administrator account credentials, which are managed by IBM Domino, are invalid.
Recommendation
The administrator should verify their account credentials, then reenter the correct username and password.
501614
Summary
Unable to calculate check sum
Message
Unable to calculate check sum for file '$1' because $2
Module
Security management module API
Severity
Error
Explanation
The checksum could not be calculated for the specified file.
Recommendation
The administrator can collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
501615
Summary
Insufficient privilege
Message
Not enough privilege to perform the operation
Module
Security management module API
Severity
Error
Explanation
A user tried to access the CTS-Manager Reporting API but one of the following conditions existed:
•
•
Recommendation
The administrator should take this action:
•
–
–
–
•
501616
Summary
mismatch admin user credential between joining node and primary node
Message
Joining node must have same admin user credential as the primary node
Module
Security management module API
Severity
Error
Explanation
The administrator tried to log into the joining node with the same account credentials as the primary node but was denied access because the joining node has different account credentials.
Recommendation
The administrator can modify the administrator account credentials for the joining node so that they match those for the primary node.
501617
Summary
Insufficient credential for authentication
Message
Invalid username or password. Please try again
Module
Security management module API
Severity
Error
Explanation
A user tried to log into the CTS-Manager Administration UI without providing a username, a password, or both.
Recommendation
If needed, the user should obtain the proper login credentials from the administrator, then retry their login. When logging in, the user must provide both username and password.
501618
Summary
Unable to login user due to max limit reached
Message
System is currently busy. Please try again later or contact your help desk
Module
Security management module API
Severity
Error
Explanation
A user tried to log into CTS-Manager but was denied access because a maximum number of users was already logged in.
Recommendation
The user should retry their login later or if the condition persists, contact the Live Desk.
501700
Summary
Incorrect configuration data
Message
Missing or unknown configuration component '$1'
Module
Administrative management module API
Severity
Error
Explanation
The configuration of the specified component is missing or does not exist.
Recommendation
The administrator can verify that the initial configuration setup has been performed and all values are properly specified.
501701
Summary
Incorrect configuration data
Message
Configuration component '$2' is missing parameter '$1'
Module
Administrative management module API
Severity
Error
Explanation
The specified component is missing the specified parameter.
Recommendation
The administrator can verify that the initial configuration setup has been performed and all values are properly specified.
501702
Summary
Unable to set configuration data
Message
Unable to set configuration parameter '$1' to value '$2' because $3
Module
Administrative management module API
Severity
Error
Explanation
CTS-Manager could not save the value of the specified parameter.
Recommendation
The administrator can check the DB component status using the utils service list command, and restart the service manager if needed.
501703
Summary
Unable to update schedule for endpoints
Message
Unable to update schedule for endpoints '$1' because $2
Module
Administrative management module API
Severity
Error
Explanation
CTS-Manager could not submit a schedule update request to the specified endpoints.
Recommendation
The administrator can collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
501704
Summary
Application data store run time error
Message
Unable to validate distinguished name
Module
Administrative management module API
Severity
Error
Explanation
CTS-Manager could not validate a distinguished name (DN) in the LDAP directory.
Recommendation
The administrator can check the DN configuration to make sure it is set up properly. If the problem persists, the administrator can collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
501705
Summary
Unable to find user in the directory
Message
Unable to find user in the directory. Email address '$1' is invalid. Check the email parameter. Only one email address is allowed
Module
Administrative management module API
Severity
Error
Explanation
The directory was searched but the indicated email address was not found. As a result, the user could not be authenticated.
Recommendation
The administrator should verify that the email address is correct.
501901
Summary
Unable to authenticate the CTS device
Message
Unable to authenticate the CTS device
Module
Calendar generator module
Severity
Error
Explanation
The username and password specified for the CTS device do not match the login credentials.
Recommendation
The administrator can verify the configuration of the CTS device in the Cisco UCM application profile.
501902
Summary
Failed to push meeting calendar to CTS
Message
Unable to push calendar to the device '$1'
Module
Calendar generator module
Severity
Critical
Explanation
Calendar updates could not be propagated to the indicated CTS device.
Recommendation
The administrator should verify that the CTS device is registered with Cisco Unified CM. If the device is not registered, the administrator should contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
501903
Summary
Communication to CTS failure
Message
No communication link to CTS '$1
Module
Calendar generator module
Severity
Critical
Explanation
The indicated CTS device is not running, or the device has lost network connectivity.
Recommendation
The administrator should take the following action:
•
•
501904
Summary
Application data store run time error
Message
Unable to update the SSH username/password from DB into cache because $1
Module
Calendar generator module
Severity
Critical
Explanation
The SSH username and password could not be retrieved from the DB, and as a result, they could not be updated.
Recommendation
The administrator should collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502000
Summary
Application data store run time error
Message
Data access error: $1
Module
Data access
Severity
Error
Explanation
The indicated data access error occurred.
Recommendation
The administrator can verify that the database is up and running. If more assistance is needed, the administrator can collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502001
Summary
Application data store run time error
Message
Unable to parse meta schema file because $1
Module
Data access
Severity
Error
Explanation
An error occurred while parsing the metaschema file.
Recommendation
The administrator can verify that the installation and initial configuration has completed successfully. If more assistance is needed, the administrator can collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502002
Summary
Application data store run time
Message
Unable to load metaschema file '$1' because $2
Module
Data access
Severity
Error
Explanation
The metaschema file could not be loaded.
Recommendation
The administrator can take the following action:
•
•
If more assistance is needed, the administrator can collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502003
Summary
Application data store run time error
Message
Data store '$1' is not found in metaschema file
Module
Data access
Severity
Error
Explanation
The metaschema file might include an incorrect datastore value, which prevents the system from locating the datastore.
Recommendation
The administrator can verify that the installation and initial configuration was successfully completed. If more assistance is needed, the administrator can collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502004
Summary
Application data store run time error
Message
Unable to update metaschema file '$1' because $2
Module
Data access
Severity
Error
Explanation
The metaschema file might include an incorrect datastore value, which prevents the file from being updated and saved.
Recommendation
The administrator can take the following action:
•
•
If more assistance is needed, the administrator can collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502005
Summary
Application data store run time error
Message
Data access initialization error: $1
Module
Data access
Severity
Error
Explanation
An error occurred during the initialization of the data access plug-ins.
Recommendation
The administrator can troubleshoot these areas:
•
•
•
If more assistance is needed, the administrator can collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502006
Summary
Application data store run time error
Message
Unable to create database object because $1
Module
Data access
Severity
Error
Explanation
An error occurred while creating an object in the database.
Recommendation
The administrator can collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502007
Summary
Application data store run time error
Message
Unable to write to database because $1
Module
Data access
Severity
Error
Explanation
An error occurred while updating an object in the database.
Recommendation
The administrator can collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502008
Summary
Application data store run time error
Message
Unable to delete from database because $1
Module
Data access
Severity
Error
Explanation
An error occurred while deleting an object from the database.
Recommendation
The administrator can collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502009
Summary
Application data store run time error
Message
Unable to get object because $1
Module
Data access
Severity
Error
Explanation
An error occurred while retrieving an object from the database.
Recommendation
The administrator can collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502010
Summary
Application data store run time error
Message
Specified object '$1' not found in '$2' data store
Module
Data access
Severity
Error
Explanation
The specified object does not exist in the directory server.
Recommendation
The administrator can take the following action:
•
•
502011
Summary
Application data store run time error
Message
Invalid parameter specified '$1'
Module
Data access
Severity
Error
Explanation
The specified parameter is not valid.
Recommendation
The administrator can collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502012
Summary
Error in purging database data during maintenance
Message
Unable to purge data because $1
Module
Data access
Severity
Error
Explanation
An error occurred while data was purged from the database during a regularly scheduled maintenance session.
Recommendation
The administrator can collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502013
Summary
Data backup failure
Message
Unable to backup data because $1
Module
Data access
Severity
Critical
Explanation
The indicated error occurred during a data backup.
Recommendation
The administrator can collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502014
Summary
Data restore failure
Message
Unable to restore data because $1
Module
Data access
Severity
Critical
Explanation
An error occurred while data was being restored.
Recommendation
The administrator can collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502015
Summary
Unable to perform DB maintenance operations
Message
Unable to perform DB maintenance operations because $1
Module
Data access
Severity
Error
Explanation
An error occurred during a database backup, purge, or restore.
Recommendation
The administrator can collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502016
Summary
DB maintenance operation failure
Message
Maintenance process returns code '$1'
Module
Data access
Severity
Error
Explanation
An error occurred during a database backup, purge, or restore.
Recommendation
The administrator can collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502017
Summary
Application data store run time error
Message
Unable to acquire connection to component '$1'
Module
Data access
Severity
Error
Explanation
An error occurred when getting a connection from the connection pool.
Recommendation
The administrator can take this action:
•
•
•
If this condition persists, the administrator can collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502018
Summary
Application data store run time error
Message
Unable to close connection to component '$1'
Module
Data access
Severity
Error
Explanation
An error occurred when closing a connection from the connection pool.
Recommendation
The administrator can take this action:
•
•
•
If this condition persists, the administrator can collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502019
Summary
Application data store run time error
Message
Unable to close JDBC statement because $1
Module
Data access
Severity
Error
Explanation
An error occurred when closing a Java Database Connectivity (JDBC) Structured Query Language (SQL) statement object.
Recommendation
The administrator can check to make sure that the database is running.
502020
Summary
Application data store runtime error
Message
Unable to instantiate class '$1'
Module
Data access
Severity
Error
Explanation
An error occurred when using pluggable methods during data access operations.
Recommendation
The administrator should verify that the installation and initial setup was properly completed. If this condition persists, the administrator can collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502021
Summary
Application data store run time error
Message
Unable to instantiate method '$1' of class '$2'
Module
Data access
Severity
Error
Explanation
An error occurred when using pluggable methods during data access operations.
Recommendation
The administrator should verify that the installation and initial setup was properly completed. If this condition persists, the administrator can collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502022
Summary
Application data store run time error
Message
Unable to retrieve field '$1' of class '$2'
Module
Data access
Severity
Error
Explanation
An error occurred when using pluggable methods during data access operations.
Recommendation
The administrator should verify that the installation and initial setup was properly completed. If this condition persists, the administrator can collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502023
Summary
Application data store run time error
Message
Unable to set value for field '$1' of class '$2'
Module
Data access
Severity
Error
Explanation
An error occurred when using pluggable methods during data access operations.
Recommendation
The administrator should verify that the installation and initial setup was properly completed. If this condition persists, the administrator can collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502024
Summary
Application data store run time error
Message
Object '$1' is already deleted
Module
Data access
Severity
Error
Explanation
An object to be deleted was already deleted.
Recommendation
If this condition persists, the administrator can collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502025
Summary
Application data store run time error
Message
Object handler not found for object '$1'
Module
Data access
Severity
Error
Explanation
The object handler for data access operations is not found.
Recommendation
The administrator should collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502027
Summary
Application data store run time error
Message
Object attribute '$1' was not retrieved
Module
Data access
Severity
Error
Explanation
The requested attribute was not found in the object because the application did not retrieve all the attributes for the object or the correct attribute name was not used.
Recommendation
The administrator should collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502028
Summary
Database is in maintenance cycle
Message
Database under maintenance: restore is in progress
Module
Data access
Severity
Notice
Explanation
A database operation was requested but not executed because the database is currently being restored.
Recommendation
The administrator can resubmit the request after the restoration of the database is completed.
502029
Summary
Application data store run time error
Message
Unknown predefined query named '$1'
Module
Data access
Severity
Error
Explanation
The indicated query was requested but could not be executed because the predefined query name was unknown.
Recommendation
The administrator should collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502100
Summary
LDAP connection failure
Message
Unable to connect to LDAP Server '$1'
Module
LDAP
Severity
Alert
Explanation
CTS-Manager could not communicate with the indicated LDAP server.
Recommendation
The administrator should collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502101
Summary
LDAP operation failure
Message
Unable to retrieve object '$1'
Module
LDAP
Severity
Critical
Explanation
CTS-Manager was not able to obtain the directory entry indicated in the system message.
Recommendation
The administrator should collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502102
Summary
LDAP authentication failure
Message
Unable to authenticate to LDAP Server
Module
LDAP
Severity
Alert
Explanation
CTS-Manager could not authenticate the indicated LDAP server.
Recommendation
The administrator should verify that the LDAP parameters are properly configured.
502301
Summary
Application run time operation failure
Message
Unknown resource object interface '$1'
Module
API layer
Severity
Critical
Explanation
The specified object is no longer accessible.
Recommendation
The administrator should collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502302
Summary
Application run time operation failure
Message
The parameter '$1' has invalid value '$2'
Module
API layer
Severity
Error
Explanation
The indicated parameter has the indicated invalid value.
Recommendation
The administrator should collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502400
Summary
Unable to connect to Unified CM
Message
Unable to connect to Unified CM '$1' because $2'
Module
Discovery manager
Severity
Alert
Explanation
CTS-Manager could not connect with Unified CM for the indicated reason, and as a result, information from Unified CM could not be retrieved.
Recommendation
The CTS-Manager administrator should work with the network administrator to check the network connectivity with Unified CM.
502401
Summary
Authentication to Unified CM failure
Message
Unable to authenticate into Unified CM '$1' because $2
Module
Discovery manager'
Severity
Alert
Explanation
A digital certificate for Unified CM was not found in the CTS-Manager Security Keystore.
Recommendation
The administrator should upload a digital certificate for Unified CM.
502402
Summary
Unable to locate phone attached to CTS device
Message
Unable to locate phone attached to CTS device '$1''
Module
Discovery manager
Severity
Error
Explanation
An IP phone is not configured for the shared line with the indicated CTS device.
Recommendation
The administrator should configure the shared line with an IP phone.
502403
Summary
Unable to locate endpoint information attached to TelePresence equipment
Message
Unable to locate endpoint information attached to TelePresence equipment '$1''
Module
Discovery manager
Severity
Error
Explanation
Endpoint information for the indicated CTS device is missing.
Recommendation
The administrator should verify that the endpoint (room) information exists in Unified CM.
502404
Summary
Unified CM communication failure
Message
Unable to send AXL message to Unified CM '$1' because $2'
Module
Discovery manager
Severity
Alert
Explanation
CTS-Manager could not send an Administrative XML (AXL) request to Unified CM.
Recommendation
The administrator should take the following action:
•
•
•
502405
Summary
Unified CM data retrieving failure
Message
Unable to retrieve publisher and/or secondary servers from Unified CM '$1' because $2'
Module
Discovery manager
Severity
Critical
Explanation
The Unified CM node information could not be retrieved from the database.
Recommendation
The administrator should take this action:
•
•
502406
Summary
Unable to authenticate and connect with Unified CM
Message
Unable to authenticate and connect with Unified CM '$1' because $2
Module
Discovery manager
Severity
Error
Explanation
The Unified CM server could not be authenticated because of invalid credentials and/or hostname were specified.
Recommendation
The administrator should verify the Unified CM App User credentials and Publisher node configuration.
502407
Summary
Communication to Unified CM failure
Message
Unable to create CTI adapter to Unified CM '$1' because $2
Module
Discovery manager
Severity
Critical
Explanation
The Unified CM server could not be authenticated because of an issue with Cisco CTIManager.
Recommendation
The administrator should take this action:
•
•
502409
Summary
CTS data store operation failure
Message
Unable to create or update TelePresence equipment '$1' because $2'
Module
Discovery manager
Severity
Critical
Explanation
The configuration for the specified CTS device could not be created in the database.
Recommendation
The administrator should ensure that the directory number (DN) for the specified CTS device is configured.
502411
Summary
CTI manager on Unified CM is down
Message
CTI manager on node '$1' is down message received for the Unified CM '$2''
Module
Discovery manager
Severity
Critical
Explanation
The Cisco CTIManager provider instance could not be created.
Recommendation
The administrator should restart the Cisco CTIManager on Unified CM.
502415
Summary
Unified CM communication failure
Message
Unable to connect to RIS manager on Unified CM '$1''
Module
Discovery manager
Severity
Alert
Explanation
A connection could not be made with the Real-Time Information Service (RIS) manager on the Unified CM server.
Recommendation
The administrator should check the Unified CM status to ensure that the RIS manager is functioning.
502418
Summary
Cisco UCM CTI provider in error state
Message
Unable to get list of addresses from CTI provider '$1''
Module
Discovery manager
Severity
Error
Explanation
The Unified CM CTI provider is in an error state.
Recommendation
The administrator should collect the Unified CM log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502419
Summary
Failed to get CTS IP addresses
Message
Unable to retrieve IP addresses for devices from Unified CM '$1' because $2'
Module
Discovery manager
Severity
Error
Explanation
The Unified CM Real-Time Information Service (RIS) web service is not running.
Recommendation
The administrator should activate the Simple Object Access Protocol (SOAP) web service.
502420
Summary
Failed to communicate with Cisco UCM
Message
Unable to discover TelePresence equipment from Unified CM '$1'
Module
Discovery manager
Severity
Error
Explanation
One of the Unified CM interfaces is down.
Recommendation
The administrator should collect the Unified CM log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502422
Summary
CTS configuration mismatching
Message
Directory number is not configured for device '$1''
Module
Discovery manager
Severity
Critical
Explanation
The directory number (DN) for the specified CTS device is not configured.
Recommendation
The administrator should configure the DN for the specified CTS device.
502423
Summary
Unified CM version not supported
Message
Unified CM version '$1' is not supported for Unified CM '$2''
Module
Discovery manager
Severity
Critical
Explanation
The Unified CM software version is not compatible with the CTS-Manager software version.
Recommendation
The administrator should refer to the Software Compatibility Information for the Cisco TelePresence System to determine the Unified CM and CTS-Manager software versions that are compatible and upgrade the software accordingly.
502424
Summary
Scheduled maintenance operation failure
Message
Scheduled maintenance operation '$1' encountered an unexpected condition'
Module
Discovery manager
Severity
Critical
Explanation
The system was unable to execute one of these operations:
•
•
•
•
Recommendation
The administrator should collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502425
Summary
Unified CM data retrieving failure
Message
Unable to discover time zone information from Unified CM '$1''
Module
Discovery manager
Severity
Error
Explanation
Time zone information was not configured or is not available in Unified CM.
Recommendation
If not already configured, the administrator should set up the time zone attributes in Unified CM. If this action does not resolve the issue, the administrator should collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502426
Summary
Unable to discover TelePresence capability information from end-points
Message
Unable to discover TelePresence capability information from end-points'
Module
Discovery manager
Severity
Error
Explanation
The system was unable to discover capability information from a CTS endpoint. The most likely cause of this issue is an older version of the CTS device, which does not support capability information.
Recommendation
The administrator should check the version of the CTS device and if needed, upgrade the device to a version that supports capability information.
502427
Summary
CTS misconfigured in Unified CM
Message
More than one IP Phone configured on shared DN with TelePresence equipment '$1''
Module
Discovery manager
Severity
Error
Explanation
In the Unified CM configuration, more than one IP phone is configured to share the same directory number (DN) as the specified CTS endpoint.
Recommendation
The administrator should check the CTS configuration in Unified CM and take one of these actions:
•
•
502428
Summary
CTI control disabled
Message
CTI control is disabled on the IP phone '$1''
Module
Discovery manager
Severity
Critical
Explanation
The specified Cisco IP Phone, which is configured for the CTS endpoint, has the CTI control set to disabled.
Recommendation
The administrator should check the configuration of the IP phone in the Unified CM Administration user interface and make sure CTI control is enabled.
502429
Summary
Failed to update Unified CM time zone in data store
Message
Unable to update time zone '$1' because $2'
Module
Discovery manager
Severity
Error
Explanation
An internal server error occurred.
Recommendation
The administrator should collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502430
Summary
Insufficient CTS capability
Message
CTS device '$1' does not Interop with SD/HD VC end points. Check capability for details'
Module
Discovery manager
Severity
Error
Explanation
The indicated CTS does not support video conferencing interoperability.
Recommendation
The administrator should upgrade the CTS to a version that supports interoperability with video conferencing.
502432
Summary
Discovery complete for the specified unified CM profile
Message
Discovery completed for Unified CM '$1''
Module
Discovery manager
Severity
Informational
Explanation
The specified Unified CM profile was discovered.
Recommendation
No action is required.
502434
Summary
Endpoint discovery operation error
Message
Unable to parse AXL Throttling fault string - $1'
Module
Discovery manager
Severity
Error
Explanation
CTS-Manager received an Administrative XML (AXL) fault from Unified CM but was unable to extract information because of a malformed fault string or formatting error.
Recommendation
The administrator should collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502435
Summary
Duplicate email address found for endpoints in Unified CM profile.
Message
Duplicate email address found for endpoint '$1''.
Module
Discovery manager
Severity
Error
Explanation
A duplicate email address for an indicated endpoint was found in a Unified CM profile.
Recommendation
The administrator should remove the duplicate email address(es) for the endpoint (room) in the Unified CM profile.
502436
Summary
Duplicate email address of a endpoint in Unified CM profile cleared.
Message
Endpoint duplicate email address cleared for endpoint '$1''.
Module
Discovery manager
Severity
Informational
Explanation
A duplicate email address for the indicated endpoint (room) was removed from the Unified CM profile.
Recommendation
No action is required.
502437
Summary
There are no endpoint licenses available
Message
There are no endpoint licenses available
Module
Discovery manager
Severity
Critical
Explanation
A valid endpoint license has not been uploaded to CTS-Manager via the Configure > Licenses window. Without this license, configured endpoints will not be recognized by CTS-Manager and meeting organizers will not be able to schedule meetings.
Recommendation
The administrator should acquire and upload a valid endpoint license. For information on performing these tasks, see "Licensing for CTS-Manager" section.
502438
Summary
Endpoints licenses are in grace period
Message
Enpoints licenses are in grace period.'
Module
Discovery manager
Severity
Informational
Explanation
The endpoint licenses are in a grace period. Before the licenses expire, which would cause the associated CTS endpoints to become nonfunctional, new licenses must be acquired.
Recommendation
The administrator should acquire and upload valid endpoint licenses. For information on performing these tasks, see "Licensing for CTS-Manager" section.
502439
Summary
There are not enough endpoint licenses available.
Message
There are not enough endpoint licenses available.'
Module
Discovery manager
Severity
Critical
Explanation
The number of endpoint licenses uploaded to CTS-Manager is not sufficient to cover the available endpoints. As a result, some endpoints are nonfunctional.
Recommendation
The administrator should acquire and upload endpoint licenses for the unlicensed endpoints. For information on performing these tasks, see "Licensing for CTS-Manager" section.
502440
Summary
Device ID of an endpoint gets updated by another Device ID. Possible endpoint email address duplication in Unified CM profile
Message
Device ID '$1' is replaced by Device ID $2'
Module
Discovery manager
Severity
Warning
Explanation
The device ID of an endpoint was updated by another device ID. The likely cause are duplications in the email addresses of the rooms (endpoints) in the Unified CM profile.
Recommendation
The administrator should check the Unified CM profile to determine if there are duplications in the email addresses of the endpoints. If duplicates exist, the administrator should remove them.
502500
Summary
Event system operation failure
Message
Unable to dispatch message/event because $1
Module
Event subsystem
Severity
Alert
Explanation
The ActiveMQ message system is unable to dispatch a message or event.
Recommendation
The administrator should check the state of the event service using the utils service list CLI command, then take the following action:
•
•
•
502601
Summary
Admin UI unable to retrieve meeting
Message
Your meeting ID '$1' has been removed from the system. Please contact your help desk for assistance.'
Module
UI module
Severity
Error
Explanation
CTS-Manager was unable to extract details for the indicated meeting because the meeting organizer ID or the meeting serial ID is null.
Recommendation
The meeting organizer should check the URL provided in their email notification. The URL cannot be altered.
502602
Summary
Admin UI unable to get certificate configuration file
Message
Unable to get certificate configuration file '$1''
Module
UI module
Severity
Error
Explanation
The cert-conf.xml file is not in the expected location. A problem could have occurred during installation.
Recommendation
The administrator should collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502603
Summary
Admin UI certificate operation failure
Message
Unable to load certificate because $1'
Module
UI module
Severity
Error
Explanation
CTS-Manager was unable to load the indicated certificate into the system.
Recommendation
The administrator should note the details provided by the "$1" variable in "Message," and retry the certificate upload to CTS-Manager.
502604
Summary
Admin UI certificate operation failure
Message
Unable to delete certificate unit '$1' of category '$2' because $3'
Module
UI module
Severity
Error
Explanation
CTS-Manager was unable to delete the indicated certificate because of the indicated issue.
Recommendation
The administrator should note the details provided by the "$3" variable in "Message," and retry the certificate upload to CTS-Manager.
502605
Summary
Admin UI network operation failure
Message
Unable to $1 DHCP setting (CLI code '$2')'
Module
UI module
Severity
Error
Explanation
CTS-Manager was unable to enable or disable the DHCP setting.
Recommendation
The administrator should note the details provided by the "$2" variable in "Message," and retry the configuration of the DHCP attribute.
502606
Summary
Admin UI network operation failure
Message
Unable to set IP address and/or subnet mask (CLI code '$1')'
Module
UI module
Severity
Error
Explanation
CTS-Manager was unable to save the configuration of a new IP address and/or subnet mask.
Recommendation
The administrator should note the details provided by the "$1" variable in "Message," and retry the configuration of the IP address attributes.
502607
Summary
Admin UI network operation failure
Message
Unable to set default gateway (CLI code '$1')'
Module
UI module
Severity
Error
Explanation
CTS-Manager was unable to change default gateway setting.
Recommendation
The administrator should note the details provided by the "$1" variable in "Message," and retry the configuration of the default gateway attribute.
502608
Summary
Admin UI SNMP operation failure
Message
Unable to set SNMP data command executed '$1' because $2'
Module
UI module
Severity
Error
Explanation
CTS-Manager was unable to execute the SNMP setting script to set new values for SNMP attributes.
Recommendation
The administrator should note the details provided by the "$2" variable in "Message," and retry the execution of the SNMP setting script.
502609
Summary
Admin UI SNMP operation failure
Message
Unable to '$1' SNMP service because $2'
Module
UI module
Severity
Error
Explanation
CTS-Manager was unable to perform the indicated action because the SNMP service was deactivated.
Recommendation
The administrator should use the CTS-Manager CLI to restart the SNMP service. (To verify the status of the SNMP service, the administrator should enter the utils service list command. If the SNMP service is not running, the administrator can enter the utils service restart service-name command, where service-name is the name of the SNMP service, which the administrator can get from the output of the utils service list command.)
502610
Summary
Software upgrade already in progress
Message
Software upgrade already in progress
Module
UI module
Severity
Warning
Explanation
A software upgrade is attempted while another upgrade is in progress. Only one upgrade can take place at a time.
Recommendation
The administrator who is attempting the upgrade should wait until the in-progress upgrade is completed, then retry their upgrade.
502611
Summary
Software upgrade failure from Admin UI
Message
Unable to upgrade software because $1
Module
UI module
Severity
Error
Explanation
CTS-Manager was unable to upgrade the software because of the indicated reason.
Recommendation
The administrator should note the details provided by the "$1" variable in "Message," and retry the upgrade.
502612
Summary
System is restarting
Message
System is restarting. Try again later.
Module
UI module
Severity
Warning
Explanation
The system is being restarted. Users are not allowed to log into the CTS-Manager Administration UI during the startup process.
Recommendation
The CTS-Manager Administration UI users must wait until the startup process is complete.
502613
Summary
Admin UI operation error
Message
Webapp home directory '$1' does not exist
Module
UI module
Severity
Error
Explanation
The indicated webapp home directory does not exist. It was probably not created during installation.
Recommendation
The administrator should collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502614
Summary
System is being maintained
Message
System is being maintained. Try again later
Module
UI module
Severity
Warning
Explanation
Either a database restore or system restart is in progress. During these processes, users are not allowed to log into the CTS-Manager Administration UI, and this system message is displayed on the CTS-Manager Administration login window.
Recommendation
The CTS-Manager Administration UI users must wait until the system maintenance process is complete.
502615
Summary
Users cannot delete his own role mapping
Message
Cannot delete own role mapping '$1'
Module
UI module
Severity
Notice
Explanation
A CTS-Manager user whose role is Administrator is trying to delete the Administrator role mapping in the Configure > Access Management window. CTS-Manager users cannot delete their own role mappings. Only super users can perform this task.
Recommendation
An administrator with the super user privilege should delete the Administrator role mapping in the Configure > Access Management window.
502616
Summary
Invalid user FQDN
Message
FQDN '$1' is not a group FQDN
Module
UI module
Severity
Error
Explanation
An invalid user LDAP fully qualified domain name (FQDN) was specified during CTS-Manager access management configuration.
Recommendation
The CTS-Manager administrator should work with the LDAP administrator to verify the user LDAP FQDN, then retry the configuration in the Configure > Access Management window.
502617
Summary
Admin UI unable to create remote account
Message
Unable to create remote account '$1' because $2. Account name must contain only lower case alphabetic characters. Upper case, digit, and special characters are not allowed.
Module
UI module
Severity
Error
Explanation
CTS-Manager was unable to create the indicated remote account because of the indicated reason.
Recommendation
The administrator should note the details provided by the "$2" variable in "Message," and try to create the remote account again.
502618
Summary
Admin UI meeting viewing operation failure
Message
Cannot view more than one meeting in the same session. Log out of session on meeting '$1' first.
Module
UI module
Severity
Error
Explanation
Viewing more than one meeting in the same CTS-Manger Administration UI session is not allowed.
Recommendation
The meeting organizer should log out of the CTS-Manger Administration UI session for the first meeting, then log back into the UI to view information for the second meeting.
502619
Summary
System is being restarted
Message
System is being restarted. Try again later.
Module
UI module
Severity
Warning
Explanation
A system restart is in progress. During this process, users are not allowed to log into the CTS-Manager Administration UI.
Recommendation
The CTS-Manager Administration UI users must wait a few minutes until the system restart process is complete.
502620
Summary
Admin UI meeting viewing operation failure
Message
Email ID '$1' specified in URL is different than ID '$2' found in database
Module
UI module
Severity
Error
Explanation
The email notification received by a meeting organizer includes a URL that has a different user ID than their own. When using the URL to view information about their meeting, the meeting organizer receives this message. In CTS-Manager software release 1.1, this condition could occur when switching between versions.
Recommendation
The meeting organizer should check the URL provided in the email notification to ensure that the user ID is their own. If the user ID is incorrect, they should contact the Live Desk.
502621
Summary
Admin UI meeting viewing operation failure
Message
Missing required URL parameter '$1' in email link
Module
UI module
Severity
Error
Explanation
The email notification received by a meeting organizer includes a URL that is missing a required parameter. When using the URL to view information about their meeting, the meeting organizer receives this message.
Recommendation
The meeting organizer should ensure that they are using the URL provided in the email notification for that particular meeting, then try to view the meeting information again. If they get the same message, they should contact the Live Desk.
502622
Summary
Admin UI network operation failure
Message
Unable to set primary DNS (CLI code '$1')
Module
UI module
Severity
Error
Explanation
The system was unable to set the requested primary Domain Name Service (DNS) for the platform, and the CLI displayed an error message.
Recommendation
The administrator should verify the primary DNS, then retry the configuration.
502623
Summary
Admin UI network operation failure
Message
Unable to set secondary DNS (CLI code '$1')
Module
UI module
Severity
Error
Explanation
The system was unable to set the requested secondary Domain Name Service (DNS) for the platform, and the CLI displayed an error message.
Recommendation
The administrator should verify the secondary DNS, then retry the configuration.
502624
Summary
Admin UI configuration operation failure
Message
Group FQDNs '$1' already belong to access role '$1'
Module
UI module
Severity
Error
Explanation
The indicated group LDAP fully qualified domain name (FQDN) is already mapped to another role.
Recommendation
The administrator should determine to which role the indicated group FQDN should be mapped, and take the appropriate action in the Configure > Access Management window.
502626
Summary
Admin UI network operation failure
Message
Unable to set domain (CLI code '$1')
Module
UI module
Severity
Error
Explanation
The system was unable to set the domain name specified in the IP Settings window.
Recommendation
The administrator should verify that the domain name is correct, then retry the configuration.
502627
Summary
Admin UI network operation failure
Message
Unable to delete the primary DNS (CLI code $1)
Module
UI module
Severity
Error
Explanation
The system was unable to delete the DNS name, and the CLI displayed an error message.
Recommendation
The administrator should collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502628
Summary
Admin UI network operation failure
Message
Unable to delete the secondary DNS (CLI code '$1')
Module
UI module
Severity
Error
Explanation
The system was unable to delete the DNS name, and the CLI displayed an error message.
Recommendation
The administrator should collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502629
Summary
Admin UI certificate operation failure
Message
Invalid certificate file name '$1'. Valid certificate file extensions are .cer and .der.
Module
UI module
Severity
Error
Explanation
The filename of the certificate being uploaded is invalid. The file extensions .cer and .der are supported.
Recommendation
The administrator should check the filename extension to ensure that it is a supported extension. If it is not, change the extension, then retry the upload.
502630
Summary
Admin UI meeting viewing operation failure
Message
Meeting query matches more than a maximum of $1 instances. Change search criteria and try again.
Module
UI module
Severity
Error
Explanation
While in the Monitor > Meetings window, an administrator or Live Desk administrator searched for meetings that matched specified criteria, and the search results exceeded the maximum number of meetings that can be viewed in this window.
Recommendation
The administrator or Live Desk administrator should change the search criteria to narrow down the number of meetings.
502632
Summary
Admin UI configuration operation failure
Message
Cannot enable Interoperability because some devices do not support Interoperability. Click on the links to view the errored devices.
Module
UI module
Severity
Error
Explanation
At least one CTS or CTMS device does not support interoperability. Enabling interoperability with video conferencing requires that all CTS and CTMS devices support the feature.
Recommendation
The administrator should click the links to determine which devices have errors, then upgrade those devices with a later software version that supports interoperability with video conferencing.
502633
Summary
Failed to update the meeting
Message
Unable to update meeting because ID '$1' was not found
Module
UI module
Severity
Error
Explanation
The indicated meeting does not exist in the CTS-Manager database. The meeting was possibly deleted after the meeting organizer accessed information about it in the CTS-Manager Administration UI.
Recommendation
The meeting organizer should refresh the browser in which the meeting information is being viewed. If the information still appears after the refresh, the meeting organizer should contact the Live Desk.
502644
Summary
Unable to make intercompany configuration for a meeting.
Message
Unable to enable Intercompany because one or more occurrences have video conferencing enabled.
Module
UI module
Severity
Error
Explanation
A recurring meeting was set up wherein the interoperability with video conferencing feature is enabled for one or more meetings in the series. The meeting organizer subsequently tried to enable the intercompany feature for a meeting wherein interoperability is already enabled, and this message appears.
Both interoperability and intercompany features are not supported in the same TelePresence meeting.
Recommendation
The meeting organizer can disable the interoperability feature, then enable the intercompany feature.
502650
Summary
An endpoint with the given email address already exits.
Message
A endpoint with the email address '$1' already exists.
Module
UI module
Severity
Error
Explanation
When configuring the email address for an endpoint, a previously specified email address is entered, which CTS-Manager does not allow.
Recommendation
The administrator should enter a unique email address for the endpoint.
502651
Summary
There are no endpoint licenses available.
Message
There are no endpoint licenses available.
Module
UI module
Severity
Error
Explanation
Endpoint-based license files have not been uploaded to CTS-Manager.
Recommendation
The administrator should acquire and upload valid endpoint license(s). For information on performing these tasks, see "Licensing for CTS-Manager" section.
502652
Summary
Admin UI certificate operation failure
Message
Invalid certificate file name '$1'. Valid certificate file extensions is .class.
Module
UI module
Severity
Error
Explanation
The filename of the IBM Domino certificate being uploaded is invalid. CTS-Manager supports the .class file extension only.
Recommendation
The administrator must upload an IBM Domino certificate with the .class file extension.
502653
Summary
An endpoint with the given directory number already exits.
Message
An endpoint with the directory number '$1' already exists.
Module
UI module
Severity
Error
Explanation
An endpoint with the indicated directory number (DN) already exists.
Recommendation
The administrator should specify a different DN for the endpoint.
502654
Summary
An endpoint with the given IP address already exits.
Message
An endpoint with the IP address '$1' already exists.
Module
UI module
Severity
Error
Explanation
An endpoint with the indicated IP address already exists.
Recommendation
The administrator should specify a different IP address for the endpoint.
502655
Summary
Meeting organizer updated delegate information
Message
User updated delegate information, Delegates changed to = '$1'.
Module
UI module
Severity
Info
Explanation
Meeting organizer added users to manage their meetings using the `Allow other users to manage my meetings' field in the Meeting Manager > Preferences window.
Recommendation
No further action
502700
Summary
Failed to display certificate
Message
Failed to display requested certificate
Module
Certificate management module
Severity
Error
Explanation
From the Configure > Security window, an administrator tried to view the content of a certificate but was unsuccessful because CTS-Manager detected that the certificate has been corrupted.
Recommendation
The administrator should upload a new copy of the certificate.
502803
Summary
Unable to delete configuration policy
Message
Unable to delete configuration policy because $1
Module
Configuration management module
Severity
Error
Explanation
The configuration policy could not be deleted for the indicated reason.
Recommendation
The administrator should collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502808
Summary
Duplicate name specified for a policy
Message
Configuration policy with name '$1' already exists
Module
Configuration management module
Severity
Error
Explanation
A configuration policy with the indicated name already exists, which CTS-Manager does not allow.
Recommendation
The administrator should specify a different name for the configuration policy.
502900
Summary
Invalid date format error
Message
Incorrect date format
Module
Licensing module
Severity
Error
Explanation
The feature-based license has an expiration date.
Recommendation
The administrator must acquire a permanent license for the feature, then upload the license file to CTS-Manager. To acquire a permanent license, the administrator can contact the Global Licensing Operations (GLO) team at licensing@cisco.com. (When using this contact method, response times may vary depending on business hours and peak volume times.) For information on uploading the permanent license, see the "License Files" section.
502901
Summary
Invalid total count quantity error
Message
'$1' is not a valid total count for feature '$2'
Module
Licensing module
Severity
Error
Explanation
A license for a feature-based feature is generated with a count value of more than 1.
Recommendation
To resolve this issue, the administrator can contact the Global Licensing Operations (GLO) team at licensing@cisco.com. (When using this contact method, response times may vary depending on business hours and peak volume times.)
502902
Summary
File upload copying error
Message
Failed to make local copy of uploaded file
Module
Licensing module
Severity
Error
Explanation
An error occurred while CTS-Manager was uploading and copying a license file.
Recommendation
The administrator should retry uploading the license file to CTS-Manager. If the problem persists, the administrator can collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502903
Summary
Query failed error
Message
Query failed
Module
Licensing module
Severity
Error
Explanation
A database error occurred during a licensing operation.
Recommendation
The administrator should retry the licensing operation. If the problem persists, the administrator should collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502904
Summary
Object update error
Message
Update to database object failed
Module
Licensing module
Severity
Error
Explanation
A database error occurred while updating an object.
Recommendation
The administrator should retry the update. If the problem persists, the administrator should collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502905
Summary
Feature ownership error
Message
Feature '$1' does not belong to '$2'
Module
Licensing module
Severity
Error
Explanation
An error occurred while CTS-Manager was retrieving feature details from the license file.
Recommendation
The administrator should retry the operation. If the problem persists, the administrator can collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502906
Summary
Vendor has no features error
Message
Vendor '$1' has no features available to it in the license file '$2'
Module
Licensing module
Severity
Error
Explanation
An error occurred while CTS-Manager was retrieving feature details from the license file.
Recommendation
The administrator should retry the operation. If the problem persists, the administrator can collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502907
Summary
Null feature specifier error
Message
Feature Specifier is null
Module
Licensing module
Severity
Error
Explanation
An error occurred while CTS-Manager was retrieving feature details from the license file.
Recommendation
The administrator should retry the operation. If the problem persists, the administrator can collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502908
Summary
Count not specified error
Message
No count is specified for feature '$1'
Module
Licensing module
Severity
Error
Explanation
The license file does not include count information.
Recommendation
The administrator should retry the operation. If the problem persists, the administrator can collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502909
Summary
Invalid vendor error
Message
Correct vendor keys were not specified
Module
Licensing module
Severity
Error
Explanation
The vendor information in the license file is invalid.
Recommendation
The administrator should retry the operation. If the problem persists, the administrator can collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
502910
Summary
The license file specified is invalid.
Message
Invalid license specified : '$1'
Module
Licensing module
Severity
Error
Explanation
The license file content is corrupted or incorrect.
Recommendation
The administrator should verify that the license file is intended for the CTS-Manager server. If the problem persists, the administrator can request a new license by contacting the Global Licensing Operations (GLO) team at licensing@cisco.com. (When using this contact method, response times may vary depending on business hours and peak volume times.) For information on uploading the new license, see the "License Files" section.
502911
Summary
The license file specified is duplicate
Message
Duplicate license specified : '$1'
Module
Licensing module
Severity
Error
Explanation
A license file with the same features already resides in CTS-Manager.
Recommendation
The administrator should verify that the license file that they are trying to upload is the correct one, then retry the upload if appropriate.
502912
Summary
Invalid License. Upload valid license
Message
Some license features invalid in License: $1
Module
Licensing module
Severity
Error
Explanation
One or more feature line items in the license file is invalid.
Recommendation
The administrator should verify that the license file is intended for the CTS-Manager server. If the problem persists, the administrator can request a new license by contacting the Global Licensing Operations (GLO) team at licensing@cisco.com. (When using this contact method, response times may vary depending on business hours and peak volume times.) For information on uploading the new license, see the "License Files" section.
503001
Summary
Groupware adapter can not be started
Message
Unable to start adapter '$1' because $2
Module
Groupware adapter module
Severity
Alert
Explanation
CTS-Manager was unable to start the indicated client adapter for the indicated reason.
Recommendation
The administrator should collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
503002
Summary
Groupware adapter sync operation failed
Message
Unable to sync '$1'.
Module
Groupware adapter module
Severity
Error
Explanation
Information for the indicated Microsoft Exchange endpoint (room) could not be synchronized with endpoint information in the CTS-Manager database.
Recommendation
The administrator can manually synchronize the Microsoft Exchange room in the Microsoft Exchange window of the CTS-Manager Administration UI.
Note
503003
Summary
Groupware adapter failed to process meeting
Message
Unable to process meeting '$1'
Module
Groupware adapter module
Severity
Error
Explanation
The meeting organizer scheduled a meeting in their calendaring application, but CTS-Manager was unable to process the meeting.
Recommendation
The meeting organizer can try to update the meeting in their calendaring application, which gives CTS-Manager another opportunity to process the meeting.
503004
Summary
Groupware adapter failed to update endpoint.
Message
Unable to update endpoint '$1'.
Module
Groupware adapter module
Severity
Error
Explanation
CTS-Manager was unable to update information for the indicated endpoint. This message could indicate a CTS-Manager internal error.
Recommendation
The administrator should collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
503005
Summary
Endpoint event processing failure
Message
Unable to process '$1' event for endpoint '$2'
Module
Groupware adapter module
Severity
Error
Explanation
CTS-Manager was unable to process a specific endpoint event. This message could indicate a CTS-Manager internal error.
Recommendation
The administrator should collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
503100
Summary
Groupware adapter failed to process meeting
Message
Unexpected error condition while processing your request because $1
Module
Exchange adapter module
Severity
Error
Explanation
The CTS-Manager Exchange adapter encountered an internal error.
Recommendation
The administrator should collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
503101
Summary
Missing configuration parameter in groupware adapter configuration
Message
Missing configuration parameter '$1' in groupware adapter configuration
Module
Exchange adapter module
Severity
Error
Explanation
The indicated configuration parameter, which is required, is missing.
Recommendation
The administrator must specify the required parameter, then retry the operation.
503102
Summary
Microsoft Exchange server connection failure
Message
Unable to establish connection with Microsoft Exchange server because $1
Module
Exchange adapter module
Severity
Critical
Explanation
A connection between the CTS-Manager server and the Microsoft Exchange server could not be established.
Recommendation
The administrator should check the settings for Microsoft Exchange parameters in the Microsoft Exchange window of the CTS-Manager Administration UI.
503103
Summary
Configuration parameter has invalid format value
Message
Configuration parameter '$1' has invalid format value '$2'
Module
Exchange adapter module
Severity
Error
Explanation
The indicated configuration parameter format is incorrect.
Recommendation
The administrator should note the details provided by the "$2" variable in "Message," and reenter the parameter value based on the indicated format.
503105
Summary
Endpoint subscription failure.
Message
Unable to subscribe endpoint(s) '$1'.
Module
Exchange adapter module
Severity
Critical
Explanation
Possible reasons for this messages are as follows:
•
•
•
•
Recommendation
The administrator can take this action:
•
•
•
503106
Summary
Groupware adapter endpoint processing failure
Message
Unable to un-subscribe endpoint '$1' because $2.
Module
Exchange adapter module
Severity
Error
Explanation
The indicated endpoint could not be unsubscribed for one of the following reasons:
•
•
Recommendation
The administrator can wait for CTS-Manager to regain its connection to the Microsoft Exchange server if the server was down.
503107
Summary
Groupware Adapter not able to read/search endpoint (room) mailbox
Message
Unable to search for endpoint '$1' because $2.
Module
Exchange adapter module
Severity
Error
Explanation
CTS-Manager could not search for the indicated endpoint for one of the following reasons:
•
•
Recommendation
The administrator can check the security settings for the endpoint and if the Microsoft Exchange server was down, wait for CTS-Manager to regain its connection to the server.
503109
Summary
Groupware adapter endpoint processing failure
Message
Unable to renew subscription for endpoint '$1' because $2.
Module
Exchange adapter module
Severity
Error
Explanation
CTS-Manager could not renew the subscription for the indicated endpoint for one of the following reasons:
•
•
Recommendation
The administrator can check the security settings for the endpoint and if the Microsoft Exchange server was down, wait for CTS-Manager to regain its connection to the server.
503112
Summary
Mailbox process error
Message
Unable to calculate mailbox size because $1
Module
Exchange adapter module
Severity
Error
Explanation
The mailbox quota for the CTS-Manager account could not be read.
Recommendation
The administrator can take this action:
•
•
503113
Summary
Mailbox exceeds quota limit
Message
Mailbox size '$2' is exceeding quota '$1'. Cleanup the account to free some space.
Module
Exchange adapter module
Severity
Error
Explanation
The current size of the mailbox for the CTS-Manager account exceeds the indicated quota.
Recommendation
The administrator should remove unneeded data from the mailbox to free up space.
503114
Summary
Invalid domain name on calendar server
Message
Invalid domain name '$1'
Module
Exchange adapter module
Severity
Error
Explanation
The indicated domain name is invalid. If this error occurs, it would typically occur during the test connection of the Microsoft Exchange settings in the CTS-Manager Administration UI.
Recommendation
The administrator should verify the domain in which the Exchange server exists, and enter the correct domain name in the Microsoft Exchange window of the CTS-Manager Administration UI.
503115
Summary
Invalid SMTP LHS name
Message
Invalid SMTP LHS name: name cannot contain space(s)
Module
Exchange adapter module
Severity
Error
Explanation
A Microsoft Exchange username is invalid. A likely cause is that the username includes space(s).
Recommendation
The administrator should work with the Exchange administrator to correct the invalid username.
503116
Summary
Exchange server connection succeeded
Message
Exchange server connection succeeded
Module
Exchange adapter module
Severity
Informational
Explanation
The connection between the CTS-Manager server and the Exchange server was successful.
Recommendation
No action is required.
503117
Summary
Duplicate endpoints with same device name
Message
Duplicate endpoints found with device name '$1'
Module
Exchange adapter module
Severity
Error
Explanation
Duplicate endpoints (rooms) were configured for the indicated CTS device.
Recommendation
The administrator should check the endpoint (room) configuration in the Unified CM application user profile.
503501
Summary
Problem in sending out email notification
Message
Email cannot be sent for meeting in validation state '$1'
Module
Email management module
Severity
Error
Explanation
An internal error occurred, and as a result, the system could not send an email notification to validate meeting details with an organizer.
Recommendation
The administrator should collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
503503
Summary
Invalid meeting organizer
Message
Invalid meeting organizer (subject '$1') because field '$2' has invalid value '$3'
Module
Email management module
Severity
Error
Explanation
The email address for the indicated meeting organizer is invalid.
Recommendation
The administrator should check the email address for the meeting organizer to ensure that it is correct. If it is not, the administrator can work with the appropriate administrator to correct the address in the directory. If the problem persists, the administrator should collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
503504
Summary
Dropped email request
Message
Discarded email request '$1' after '$2' attempts
Module
Email management module
Severity
Error
Explanation
CTS-Manager attempted the indicated number of times to send an email notification for a meeting, but all attempts failed.
Recommendation
The administrator should take these actions:
•
•
503505
Summary
Email request has been shut off
Message
Too many email requests submitted for ID '$1'
Module
Email management module
Severity
Error
Explanation
An excessive number of email requests were submitted for the same meeting. In this type of situation, CTS-Manager shuts off the email request to counter a possible Denial-of-Service (DoS) attack.
Recommendation
The administrator should wait for the defensive code to finish processing. If the problem persists, the administrator can collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
503602
Summary
Requested time slot is beyond allowable range
Message
Requested time slot ('$1' minutes) is beyond allowable range of '$2' minutes
Module
Resource schedule management module
Severity
Error
Explanation
A meeting was scheduled with a duration of 0 minutes or more than 24 hours, both of which are outside of the allowable range.
Recommendation
The meeting organizer should schedule a meeting within the allowable duration range of 1 minute to 24 hours.
503603
Summary
Requested time range is outside scheduling window
Message
Requested time range ('$1' to '$2') is outside scheduling window ('$3' to '$4')
Module
Resource schedule management module
Severity
Error
Explanation
A meeting organizer tried to schedule a meeting more than 1 year in advance, which is outside of the allowable scheduling window.
Recommendation
The meeting organizer should schedule a meeting within the allowable scheduling window of 1 year.
503604
Summary
Not enough resources for a given time slot
Message
Time slot ('$1' to '$2') only has '$3' available resources so cannot reserve '$4' more
Module
Resource schedule management module
Severity
Error
Explanation
Not enough conference bridges were available during the indicated timeslot, so no more reservations can be made during the timeslot.
Recommendation
The administrator can add more conference bridges.
503607
Summary
Resource provisioning data store error
Message
Failed to record resource provision into database for meeting serialIds in '$1'
Module
Resource schedule management module
Severity
Error
Explanation
CTS-Manager is unable to save a meeting reservation in the database because of an internal issue.
Recommendation
The administrator should collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
503608
Summary
Cleared resource provisioning data store error
Message
Cleared error in recording resource provision into database for meeting serialIds in '$1'
Module
Resource schedule management module
Severity
Notice
Explanation
CTS-Manager cleared the error for a multipoint meeting with a resource issue.
Recommendation
No action is required.
503609
Summary
Meeting re-validation started
Message
Meeting re-validation started
Module
Resource schedule management module
Severity
Informational
Explanation
CTS-Manager started its revalidation of a meeting that was modified, for example, a meeting that was extended by 30 minutes.
Recommendation
No action is required.
503610
Summary
Meeting re-validation completed
Message
Meeting re-validation completed
Module
Resource schedule management module
Severity
Informational
Explanation
CTS-Manager completed its revalidation of a meeting that was modified, for example, a meeting that was extended by 30 minutes.
Recommendation
No action is required.
503800
Summary
MCU is not reachable
Message
MCU '$1' is not reachable
Module
MCU module
Severity
Critical
Explanation
CTS-Manager was unable to communicate with the conference bridge or server.
Recommendation
The administrator should check for any connectivity issues with the bridge and check the conference bridge status.
503801
Summary
MCU authentication failure
Message
Unable to authenticate with MCU '$1'
Module
MCU module
Severity
Critical
Explanation
The indicated conference bridge or server could not be authenticated.
Recommendation
The administrator should verify that the authentication information configured in the CTS-Manager Administration UI and the bridge or server match.
503802
Summary
Operation failure in MCU
Message
MCU '$1' has encountered an unexpected condition
Module
MCU module
Severity
Critical
Explanation
The indicated conference bridge or server has encountered an unexpected error.
Recommendation
The administrator should check the bridge or server status in the CTS-Manager Administration UI.
503804
Summary
MCU Hostname not found
Message
Hostname or IP address not found for MCU '$1'
Module
MCU module
Severity
Critical
Explanation
The indicated conference bridge or server is unknown to CTS-Manager, and as a result, CTS-Manager will not process any of its requests.
Recommendation
The administrator should verify that the bridge or server is properly configured in the CTS-Manager Administration UI.
503805
Summary
Cisco TelePresence Multipoint Switch does not support Interoperability
Message
Cisco TelePresence Multipoint Switch '$1' does not support Interoperability
Module
MCU module
Severity
Error
Explanation
The indicated CTMS does not support the interoperability with video conferencing feature.
Recommendation
The administrator should upgrade the CTMS to a version that supports the interoperability feature.
503806
Summary
Pushing meeting calendar to MCU failure
Message
Meeting '$1' was not pushed to MCU '$2' because it has error(s)
Module
MCU module
Severity
Error
Explanation
Information for the indicated meeting could not be pushed to the indicated conference bridge or server.
Recommendation
The administrator should check the Meeting Details window in the CTS-Manager Administration UI for an error condition, and take the appropriate action.
504000
Summary
Problem in communicating with IBM Domino server
Message
IBM Domino connection error: $1
Module
Domino adapter module
Severity
Alert
Explanation
A connection between the CTS-Manager server and the IBM Domino server could not be established.
Recommendation
The administrator should verify IP connectivity to the Domino server and ensure that the DIIOP server task is running.
504001
Summary
Problem in communicating with IBM Domino server
Message
Connection was established, but the system could not open the IBM Domino resource database '$1'
Module
Domino adapter module
Severity
Error
Explanation
The indicated IBM Domino resource database could not be accessed.
Recommendation
The administrator should collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
504002
Summary
IBM Domino organization name is invalid
Message
IBM Domino organization name '$1' is invalid
Module
Domino adapter module
Severity
Error
Explanation
The indicated IBM Domino organization name is invalid.
Recommendation
The administrator should verify that the actual and configured Domino organization names match.
504100
Summary
Date range is too long in data query
Message
Date range is too long. It must be less than '$1' months
Module
Reporting module
Severity
Error
Explanation
When requesting meeting information using the CTS-Manager Reporting API, the dates specified exceeded the maximum range of 6 months.
Recommendation
The Reporting API developer should specify dates within the supported range of 6 months, and resubmit the query.
504101
Summary
Too many data query attempts for the same session
Message
Too many data query attempts for the same session
Module
Reporting module
Severity
Error
Explanation
A request for meeting information using the CTS-Manager Reporting API was denied because the Reporting API client made two consecutive calls to the Reporting API web service within a short time interval. A minimum interval of 5 minutes between two consecutive calls is established to prevent spikes in the CPU usage of CTS-Manager.
Recommendation
The Reporting API developer should wait 10 to 15 minutes, then resubmit the query.
504200
Summary
WebEx connectivity error
Message
Can not connect to WebEx Server '$1'
Module
WebEx module
Severity
Error
Explanation
The CTS-Manager server could not establish a connection with the WebEx site.
Recommendation
The administrator should take the following action:
•
•
504201
Summary
WebEx registration error
Message
Failed to register with WebEx Server
Module
WebEx module
Severity
Error
Explanation
CTS-Manager could not locate the Cisco WebEx account information, for example, the Cisco WebEx hostname URL. After this information is set up, it is pushed from CTS-Manager to the CTMS so that the audio portion of the Cisco WebEx meeting could be enabled.
Recommendation
The administrator should take the following action:
•
•
504202
Summary
WebEx reserve error
Message
An error occurred during WebEx Reserve with WebEx Server '$1'
Module
WebEx module
Severity
Error
Explanation
CTS-Manager made an API call to the WebEx site, and the call failed. Possible causes for the failure include network issues or changes in the connection details.
Recommendation
The administrator should take the following action:
•
•
504203
Summary
WebEx schedule failure
Message
An error occurred during WebEx Schedule with WebEx Server '$1'
Module
WebEx module
Severity
Error
Explanation
CTS-Manager made an API call to the WebEx site, and the call failed. Possible causes for the failure include network issues or changes in the connection details.
Recommendation
The administrator should take the following action:
•
•
504204
Summary
WebEx sync hosts error
Message
An error occurred during sync up of users with WebEx Server '$1'
Module
WebEx module
Severity
Error
Explanation
CTS-Manager made an API call to the WebEx site, and the call failed. Possible causes for the failure include network issues or changes in the connection details.
Recommendation
The administrator should take the following action:
•
•
504205
Summary
WebEx expire error
Message
An error occurred during WebEx Expire with WebEx Server '$1''
Module
WebEx module
Severity
Error
Explanation
CTS-Manager made an API call to the WebEx site, and the call failed. Possible causes for the failure include network issues or changes in the connection details.
Recommendation
The administrator should take the following action:
•
•
504206
Summary
Scheduler not registered with WebEx
Message
Meeting scheduler '$1' is not registered with WebEx Server '$2''
Module
WebEx module
Severity
Error
Explanation
The indicated meeting organizer does not have a Cisco WebEx account.
Recommendation
The administrator should inform the meeting organizer that they need to set up a Cisco WebEx account.
504207
Summary
WebEx site delete error
Message
WebEx Server cannot be deleted'
Module
WebEx module
Severity
Error
Explanation
When trying to delete the WebEx site configured in CTS-Manager, a problem occurred. A possible cause is that the WebEx site's resources were not removed, or deallocated, from all future meetings, thereby preventing CTS-Manager from deleting the server.
Recommendation
The administrator should verify that the WebEx site was deallocated. If it was not, the administrator should refer to the "Deallocating a CUVC" section for information on deallocating a server, then retry deleting the server. If the condition persists, the administrator can collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
504208
Summary
WebEx deallocate error
Message
WebEx Deallocate failed to complete successfully'
Module
WebEx module
Severity
Error
Explanation
CTS-Manager was unable to remove the WebEx site's resources from all future meetings.
Recommendation
The administrator should retry the deallocation operation. If the condition persists, the administrator can collect the log files, then contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
505000
Summary
Operation successful
Message
Operation successful
Module
External scheduling API module
Severity
Informational
Explanation
The CTS-Manager Scheduling API successfully handled the requested operation.
Recommendation
No action is required.
505001
Summary
Endpoint is not managed
Message
Endpoint ($1) is not managed by CTS-Manager
Module
External scheduling API module
Severity
Critical
Explanation
While scheduling a meeting, a meeting organizer requested an endpoint that is not managed by CTS-Manager.
Recommendation
The Scheduling API developer should consider adding the endpoint to the list of endpoints that are managed by CTS-Manager.
505002
Summary
Function not yet implemented
Message
($1) is not yet implemented
Module
External scheduling API module
Severity
Error
Explanation
Assuming that an iCalendar object must consist of a single VEVENT component, this message can display under the following conditions:
•
•
•
Recommendation
The Scheduling API developer should contact the Cisco Technical Assistance Center (TAC) at http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
Note
505003
Summary
Invalid scheduling API request
Message
Request data ($1) is invalid. Message: ($2)
Module
External scheduling API module
Severity
Error
Explanation
When scheduling a single meeting, this message can display under the following conditions:
•
•
•
•
•
When scheduling a recurring meeting, this message can display under the following conditions:
•
•
•
When cancelling one instance of a recurring meeting, this message can display under the following condition:
•
Recommendation
The Scheduling API developer should note the specifics of the message, and take the appropriate action. If the action entails checking property values, the Scheduling API developer should work with the appropriate person on their team to ensure that the property values are correct and in the format required by the Scheduling API. For complete information on the Scheduling API, see the Cisco TelePresence Manager Scheduling API Developer's Guide, which you can access on the Cisco Developer Network (CDN) at http://developer.cisco.com.
505004
Summary
Scheduling API request not support
Message
Request ($1) is not supported
Module
External scheduling API module
Severity
Error
Explanation
The CTS-Manager Scheduling API does not support the scheduling of recurring instances. Therefore, this message displays if the METHOD is set to REQUEST and RECURRENCE-ID is specified in the iCalendar string.
Recommendation
The Scheduling API developer should work with the appropriate person on their team to withdraw this request. For complete information on the Scheduling API, see the Cisco TelePresence Manager Scheduling API Developer's Guide, which you can access on the Cisco Developer Network (CDN) at http://developer.cisco.com.
505005
Summary
Invalid iCal component from scheduling API
Message
($1) is not supported. Message: ($2) is required
Module
External scheduling API module
Severity
Error
Explanation
When scheduling a single meeting, this message can display under the following conditions:
•
–
–
•
Recommendation
The Scheduling API developer should note the specifics of the message, and work with the appropriate person on their team to verify the components. For complete information on the Scheduling API, see the Cisco TelePresence Manager Scheduling API Developer's Guide, which you can access on the Cisco Developer Network (CDN) at http://developer.cisco.com.
505006
Summary
Invalid iCal data from scheduling API
Message
($1) with value ($2) is not allowed. Message: ($3)
Module
External scheduling API module
Severity
Error
Explanation
When scheduling a single meeting, this message can display under the following conditions:
•
•
•
•
•
When scheduling recurring meetings, this message can display under the following conditions:
•
–
–
•
When cancelling a single meeting, recurring meetings, and a single instance of a recurring meeting, this message can display under the following conditions:
•
•
When cancelling a single instance of a recurring meeting, this message can display under the following conditions:
•
Recommendation
The Scheduling API developer should note the specifics of the message, and check the corresponding property value. For complete information on these property values, see the Cisco TelePresence Manager Scheduling API Developer's Guide, which you can access on the Cisco Developer Network (CDN) at http://developer.cisco.com.
505007
Summary
Invalid iCal data from scheduling API
Message
Property ($1) with valid value is required. Current value: ($2)
Module
External scheduling API module
Severity
Error
Explanation
When scheduling a single meeting, this message can display under the following conditions:
•
•
•
•
•
When scheduling a recurring meeting, this message can display under the following condition:
•
When cancelling a single instance of a recurring meeting, this message can display under the following condition:
•
Recommendation
The Scheduling API developer should note the specifics of the message, and check the corresponding property value. For complete information on these property values, see the Cisco TelePresence Manager Scheduling API Developer's Guide, which you can access on the Cisco Developer Network (CDN) at http://developer.cisco.com.
505008
Summary
Invalid iCal data value type
Message
Property ($1) must be of value type ($2)
Module
External scheduling API module
Severity
Error
Explanation
The indicated property must be of the indicated value type.
Recommendation
The Scheduling API developer must specify the correct value type for the property.
505009
Summary
Number of meetings in a request exceeds the limit
Message
Maximum meetings allowed per request are ($1). Current value: ($2).
Module
External scheduling API module
Severity
Error
Explanation
The CTS-Manager Scheduling API supports a maximum of 25 meetings in one request, and the maximum number of meetings in one request was exceeded.
Recommendation
The Scheduling API developer should reduce the number of meetings in the request to a maximum of 25.
