Table Of Contents

Cisco 2800 Series Hardware Documents: Introduction and Warnings

Objectives

Audience

Topics Covered by Hardware Documents

Conventions

Safety Warnings

Warning Definition

Related Documentation

Cisco 90-Day Limited Hardware Warranty Terms

Obtaining Documentation

Cisco.com

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco Technical Support Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information

Cisco 2800 Series Hardware Documents: Introduction and Warnings

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This introduction discusses the objectives, audience, organization, and conventions of these hardware documents, and points to related documents that have information beyond the scope of these documents. This preface contains the following sections:

•Objectives

•Audience

•Topics Covered by Hardware Documents

•Conventions

•Safety Warnings

•Related Documentation

•Cisco 90-Day Limited Hardware Warranty Terms

•Obtaining Documentation

•Documentation Feedback

•Obtaining Technical Assistance

•Obtaining Additional Publications and Information

Objectives

These hardware documents provide you with comprehensive hardware-related information about Cisco 2800 series integrated services routers, including platform descriptions, safety information, site preparation, chassis installation and interconnection, power up, initial configuration, troubleshooting, interface card and module installation, and procedures for maintenance and upgrades.

These documents provide enough initial software configuration information to establish network communication. For detailed software configuration information, refer to the Cisco 2800 series software configuration documents and to the Cisco IOS configuration guides and command reference publications. These publications are available online. See the "Obtaining Documentation" section for more information.

These documents describe several router platforms that are similar in functionality, but differ in the number of interfaces supported. Some information provided may not apply to your particular router model.

To access warranty, service, and support information, see the "Cisco 90-Day Limited Hardware Warranty Terms" section.

Audience

This documentation is designed for the person installing, configuring, and maintaining the router, who should be familiar with electronic circuitry and wiring practices and has experience as an electronic or electromechanical technician. It identifies certain procedures that should be performed only by trained and qualified personnel.

Topics Covered by Hardware Documents

Table 1 lists the topics covered by these hardware documents.

Table 1 Hardware Documentation for Cisco 2800 Series Routers 

Topic	Description
	This document. Describes the features and warnings of Cisco 2800 series routers.
Overview of Cisco 2800 Series Routers	Describes the features and specifications of Cisco 2800 series routers.
Preinstallation Requirements and Planning for Cisco 2800 Series Routers	Describes safety recommendations, site requirements, and required tools and equipment, and includes an installation checklist.
Port and Cable Information for Cisco 2800 Series Routers	Provides information about cables needed to install your Cisco 2800 series router.
Chassis Installation Procedures for Cisco 2800 Series Routers	Describes how to install your Cisco 2800 series router on a desktop, in a rack, or on a wall.
Cable Connection Procedures for Cisco 2800 Series Routers	Describes how to connect your Cisco 2800 series router to a power source and to networks and external devices.
Power Up and Initial Configuration Procedures for Cisco 2800 Series Routers	Describes how to power up your Cisco 2800 series router and perform an initial configuration to provide network access.
Troubleshooting Cisco 2800 Series Routers	Describes how to isolate problems, read LEDs, and interpret error and recovery messages.
Installing Network Modules in Cisco 2800 Series Routers	Contains links to the procedures for installing network modules in external chassis slots.
Installing Interface Cards in Cisco 2800 Series Routers	Contains links to the procedures for installing the various types of interface card in external chassis slots.
Installing and Upgrading Internal Modules in Cisco 2800 Series Routers	Describes how to install or upgrade modules that are located internally within the router, such as memory modules, AIMs, PVDMs, and power supplies.
Removing and Installing CompactFlash Memory Cards in Cisco 2800 Series Routers	Describes hardware installation procedures that do not require opening the chassis.

Conventions

These documents use the conventions listed in Table 2 to convey instructions and information:

Table 2 Document Conventions 

Convention	Description
boldface font	Commands and keywords.
italic font	Variables for which you supply values.
[      ]	Optional keywords or arguments appear in square brackets.
{x | y | z}	A choice of required keywords appears in braces separated by vertical bars. You must select one.
screen font	Examples of information displayed on the screen.
boldface screen font	Examples of information you must enter.
<    >	Nonprinting characters, for example passwords, appear in angle brackets in contexts where italics are not available.
[    ]	Default responses to system prompts appear in square brackets.

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Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the manual.

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Timesaver Means the described action saves time. You can save time by performing the action described in the paragraph.

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Tip Means the following information will help you solve a problem. The tips information might not be troubleshooting or even an action, but could be useful information, similar to a Timesaver.

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Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.

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Safety Warnings

Safety warnings appear throughout these publications in procedures that, if performed incorrectly, may harm you. A warning symbol precedes each warning statement. To see translations of the warnings that appear in these publications, refer to the Cisco 2800 Series Routers Regulatory Compliance and Safety Information document that accompanied your router.

Warning Definition

Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. To see translations of the warnings that appear in this publication, refer to the translated safety warnings that accompanied this device. Statement  1071 SAVE THESE INSTRUCTIONS Waarschuwing BELANGRIJKE VEILIGHEIDSINSTRUCTIES Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico's en dient u op de hoogte te zijn van de standaard praktijken om ongelukken te voorkomen. Voor een vertaling van de waarschuwingen die in deze publicatie verschijnen, dient u de vertaalde veiligheidswaarschuwingen te raadplegen die bij dit apparaat worden geleverd. Opmerking  BEWAAR DEZE INSTRUCTIES. Varoitus TÄRKEITÄ TURVALLISUUTEEN LIITTYVIÄ OHJEITA Tämä varoitusmerkki merkitsee vaaraa. Olet tilanteessa, joka voi johtaa ruumiinvammaan. Ennen kuin työskentelet minkään laitteiston parissa, ota selvää sähkökytkentöihin liittyvistä vaaroista ja tavanomaisista onnettomuuksien ehkäisykeinoista. Tässä asiakirjassa esitettyjen varoitusten käännökset löydät laitteen mukana toimitetuista ohjeista. Huomautus  SÄILYTÄ NÄMÄ OHJEET Attention IMPORTANTES INFORMATIONS DE SÉCURITÉ Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant causer des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers posés par les circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents. Pour prendre connaissance des traductions d'avertissements figurant dans cette publication, consultez les consignes de sécurité traduites qui accompagnent cet appareil. Remarque  CONSERVEZ CES INFORMATIONS Warnung WICHTIGE SICHERHEITSANWEISUNGEN Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu einer Körperverletzung führen könnte. Bevor Sie mit der Arbeit an irgendeinem Gerät beginnen, seien Sie sich der mit elektrischen Stromkreisen verbundenen Gefahren und der Standardpraktiken zur Vermeidung von Unfällen bewusst. Übersetzungen der in dieser Veröffentlichung enthaltenen Warnhinweise sind im Lieferumfang des Geräts enthalten. Hinweis  BEWAHREN SIE DIESE SICHERHEITSANWEISUNGEN AUF Avvertenza IMPORTANTI ISTRUZIONI SULLA SICUREZZA Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone. Prima di intervenire su qualsiasi apparecchiatura, occorre essere al corrente dei pericoli relativi ai circuiti elettrici e conoscere le procedure standard per la prevenzione di incidenti. Per le traduzioni delle avvertenze riportate in questo documento, vedere le avvertenze di sicurezza che accompagnano questo dispositivo. Nota  CONSERVARE QUESTE ISTRUZIONI Advarsel VIKTIGE SIKKERHETSINSTRUKSJONER Dette varselssymbolet betyr fare. Du befinner deg i en situasjon som kan forårsake personskade. Før du utfører arbeid med utstyret, bør du være oppmerksom på farene som er forbundet med elektriske kretssystemer, og du bør være kjent med vanlig praksis for å unngå ulykker. For å se oversettelser av advarslene i denne publikasjonen, se de oversatte sikkerhetsvarslene som følger med denne enheten. Merk  TA VARE PÅ DISSE INSTRUKSJONENE Aviso INSTRUÇÕES IMPORTANTES DE SEGURANÇA Este símbolo de aviso significa perigo. O utilizador encontra-se numa situação que poderá ser causadora de lesões corporais. Antes de iniciar a utilização de qualquer equipamento, tenha em atenção os perigos envolvidos no manuseamento de circuitos eléctricos e familiarize-se com as práticas habituais de prevenção de acidentes. Para ver traduções dos avisos incluídos nesta publicação, consulte os avisos de segurança traduzidos que acompanham este dispositivo. Nota  GUARDE ESTAS INSTRUÇÕES ¡Advertencia! INSTRUCCIONES IMPORTANTES DE SEGURIDAD Este símbolo de aviso indica peligro. Existe riesgo para su integridad física. Antes de manipular cualquier equipo, considere los riesgos de la corriente eléctrica y familiarícese con los procedimientos estándar de prevención de accidentes. Vea las traducciones de las advertencias que acompañan a este dispositivo. Nota  GUARDE ESTAS INSTRUCCIONES Varning! VIKTIGA SÄKERHETSANVISNINGAR Denna varningssignal signalerar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanliga förfaranden för att förebygga olyckor. Se översättningarna av de varningsmeddelanden som finns i denna publikation, och se de översatta säkerhetsvarningarna som medföljer denna anordning. OBS!  SPARA DESSA ANVISNINGAR Aviso INSTRUÇÕES IMPORTANTES DE SEGURANÇA Este símbolo de aviso significa perigo. Você se encontra em uma situação em que há risco de lesões corporais. Antes de trabalhar com qualquer equipamento, esteja ciente dos riscos que envolvem os circuitos elétricos e familiarize-se com as práticas padrão de prevenção de acidentes. Use o número da declaração fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham o dispositivo. GUARDE ESTAS INSTRUÇÕES Advarsel VIGTIGE SIKKERHEDSANVISNINGER Dette advarselssymbol betyder fare. Du befinder dig i en situation med risiko for legemesbeskadigelse. Før du begynder arbejde på udstyr, skal du være opmærksom på de involverede risici, der er ved elektriske kredsløb, og du skal sætte dig ind i standardprocedurer til undgåelse af ulykker. Brug erklæringsnummeret efter hver advarsel for at finde oversættelsen i de oversatte advarsler, der fulgte med denne enhed. GEM DISSE ANVISNINGER

Related Documentation

The Cisco IOS software running your Cisco 2800 series router includes extensive features and functionality. For information that is beyond the scope of these documents, or for additional information, use the following resources:

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Timesaver Make sure that you have access to the documents listed in Table 3. Some of these documents are available in print, and all are on the World Wide Web. If you need to order printed documents, see the "Obtaining Documentation" section.

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Table 3 Related and Referenced Documents 

Cisco Product	Document Title
Cisco 2800 series routers	Cisco 2800 Series Routers Quick Start Guide
	Software configuration documentation for Cisco 2800 series routers
	Cisco 2800 Series and Cisco 3800 Series Routers Regulatory Compliance and Safety Information
	Cisco 2800 Series Cards and Modules
	Cisco Modular Access Router Cable Specifications
	Cisco RPS-675 Redundant Power System Hardware Installation Guide
	Cisco 2800 Series Intergrated Services Routers Quick Start Guide
	Cisco Network Modules Hardware Installation Guide
	Installing Cisco Interface Cards in Access Routers
	Cisco 2800 Serie Hardware Installation
Network management system	Network management software documentation
Cisco IOS software	Cisco IOS software documentation, all releases. Refer to the documentation for the Cisco IOS software release installed on your router.

Cisco 90-Day Limited Hardware Warranty Terms

There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco.com.

1. Launch your browser, and go to this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/cetrans.htm

The Warranties and License Agreements page appears.

2. To read the Cisco Information Packet, follow these steps:

a. Click the Information Packet Number field, and make sure that the part number 78-5235-03A0 is highlighted.

b. Select the language in which you would like to read the document.

c. Click Go.

The Cisco Limited Warranty and Software License page from the Information Packet appears.

d. Read the document online, or click the PDF icon to download and print the document in Adobe Portable Document Format (PDF).

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Note You must have Adobe Acrobat Reader to view and print PDF files. You can download the reader from Adobe's website: http://www.adobe.com

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3. To read translated and localized warranty information about your product, follow these steps:

a. Enter this part number in the Warranty Document Number field:

78-5236-01C0

b. Select the language in which you would like to read the document.

c. Click Go.

The Cisco warranty page appears.

d. Review the document online, or click the PDF icon to download and print the document in Adobe Portable Document Format (PDF).

You can also contact the Cisco service and support website for assistance:

http://www.cisco.com/public/Support_root.shtml.

Duration of Hardware Warranty

Ninety (90) days.

Replacement, Repair, or Refund Policy for Hardware

Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location.

Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.

To Receive a Return Materials Authorization (RMA) Number

Contact the company from whom you purchased the product. If you purchased the product directly from Cisco, contact your Cisco Sales and Service Representative.

Complete the information below, and keep it for reference:

Company product purchased from
Company telephone number
Product model number
Product serial number
Maintenance contract number

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/cisco/web/psa/default.html?mode=prod

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/en/US/docs/general/Illus_process/PDI/pdi.htm

You can order Cisco documentation in these ways:

•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool:

http://www.cisco.com/en/US/partner/ordering/index.shtml

•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can send comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool automatically provides recommended solutions. If your issue is not resolved using the recommended resources, your service request will be assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553 2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

•Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

•The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://www.cisco.com/en/US/products/index.html

•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

•Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

•iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

•World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html. This document is to be used in conjunction with the documents listed in the "Related Documentation" section.

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Copyright © 2004 Cisco Systems, Inc. All rights reserved.