Customer Collaboration

An Immersive Sales and Services Enablement Platform

Deliver a consistent customer and employee experience across multiple touch points and devices. Remote Expert is an end-to-end, multichannel collaboration platform that establishes a new industry benchmark for customer care.

Cisco Remote Expert Solution is best utilized by companies focused on growing revenue while streamlining selling, services, and support costs. It provides a sales and services enablement platform that can benefit customers in numerous ways.

Improve Response Time

Customers can reach your experts over video with the touch of a button from personal devices, from kiosks, or from customer workstations within your store, branch, or clinic.

Increase Sales Close Ratios

Intelligently route customers to the right resource required to satisfy product and service inquiries.

Improve Cross-Sell and Up-Sell Opportunities

Engage customers with highly trained and certificated experts who can address customers' needs and suggest adjacent products and services.

Increase Productivity

Subject-matter experts can use a single platform to reach customers, regardless of device or location.

Remote Expert comprises industry-leading, high-quality collaboration products and services supported by a Cisco Validated Design reference architecture and partner ecosystem.