More Comprehensive Contact Center Reporting

Extend the boundaries of traditional contact center reporting. With Cisco Unified Intelligence Center, you can create a comprehensive information portal where Contact Center reports and dashboards can be developed and shared throughout your organization.

With this flexible and intuitive web-based reporting platform, you can easily report on relevant business data. Unified Intelligence Center provides a dashboard-based canvas for grouping multiple reporting objects together, offering a comprehensive view of contact center statistics at a glance.

Convenience and Flexibility

Some primary Unified Intelligence Center features include:

• Comprehensive, real-time and historical reports and dashboards at a glance
• Flexible presentation options (charts, grids and gauges)
• One-click access to contact center information using permanent web links (permalinks)
• Controlled access to reports and dashboards through privileges to authorized users
• Ability to publish and schedule reports in a variety of formats (xls, pdf, csv)

Additional Resources