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Table Of Contents
Unified, Web-Based System Management
Designed for System Availability
Building Upon a Converged Network Environment
Versatility to Meet Unique Needs and Business Environments
Manageability for Rapid Deployment and Remote Support
System Availability for Reliable Communications
Cisco ICS Technical Specifications
Optional UPS Available for 110V and 220V Countries:
Data Sheet
Cisco ICS 7750 Integrated Communications System
Expand Your Business Communications with a Converged IP Network Solution
The Cisco Integrated Communications System (ICS) 7750 brings the benefits of converged IP services to midmarket businesses and enterprise branch offices. The Cisco ICS 7750 is a versatile IP telephony and services solution that helps businesses harness the power of the Internet through converged applications enabling them to anticipate and respond to customer needs more efficiently. Call processing, voice applications, and multiservice IP routing are integrated within the system chassis to deliver true convergence while enhancing system manageability. The modular system architecture enables expansion of call processing, routing capacity, and IP services to deliver system availability and scalability. The Cisco ICS 7750 gives customers the flexibility to choose the optimal configuration for their business environment, and allows them to increase profitability through improved customer interactions.
The Cisco ICS 7750 delivers all the elements needed to implement converged data and voice solutions: multiservice router/voice gateways based on the industry-proven Cisco IOS® Software technology, voice applications, call-processing software, integrated Web-based system management, and a data switching interface, for seamless connectivity to recommended Cisco Catalyst® quality of service (QoS)-enabled switches. Integrating telephony services into a converged business data network can drive major improvements for midmarket businesses by delivering information more efficiently than today's disparate network approach. In addition, a converged network enables new, advanced communications applications like integrated contact centers and unified messaging. The Cisco ICS 7750 improves voice communications and information sharing between distributed offices or even different departments within the business. As a result businesses can increase competitiveness, improve employee productivity, simplify network management, and project a united front to their customers, partners, and employees.
A fully IP-based solution designed to meet the needs of midmarket and enterprise branch office customers, the Cisco ICS 7750 allows customers to dynamically create, deploy, and modify their new IP-based communication services and applications with new functionality and features that are evolving in real time with the Internet.
Built on open and scalable Cisco AVVID (Architecture for Voice, Video and Integrated Data), the Cisco ICS 7750 is an ideal communications solution for customers wanting to enhance their business communications and applications with a fully converged IP network solution.
Product Description
Versatile Platform
The Cisco ICS 7750 is a chassis system with six universal slots, each accepting one of the following cards—a multiservice route processor (MRP) or system processing engine (SPE)—to address the widest range of data and voice connectivity and application needs.
MRP—The MRP cards are multiservice router/voice gateway cards running industry-proven Cisco hardware and Cisco IOS Software to support both digital and analog voice trunk gateways and WAN interfaces—all on a single modular card. The MRP offers a wide selection of data and voice interfaces, allowing businesses to match bandwidth to the needs of each site as they grow. This also enables businesses to take advantage of all existing Cisco IOS services such as VLAN routing, virtual private network (VPN), firewall and IP Security (IPSec), WAN QoS, and voice codec transcoding to ensure quality voice and data transmission. In addition, proven Cisco voice trunk and station interface cards make it easy to link the Cisco ICS 7750 to the Public Switched Telephone Network (PSTN) and existing private branch exchanges (PBXs), as well as the most common analog devices (including fax machines and teleconferencing stations). MRP cards accept many of the existing Cisco voice interface cards (VICs) and WAN interface cards (WICs).
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MRP300—Each MRP300 card has two VIC/WIC slots that accept many of the existing Cisco VICs and WICs. In addition, a hardware VPN accelerator module is an option to service additional VPN throughput for remote access users. This card provides the most flexibility to meet and adapt to the voice and data connectivity needs your business requires.
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SPE—The SPE is an applications server card that can run Cisco CallManager and core voice applications like voice mail, auto attendant, interactive voice response (IVR), unified messaging, automated call distribution (ACD), and Web-based contact center applications. This card offers an additional level of expandability to cover a broad range of communications applications.
Since the six slots on the Cisco ICS 7750 can house any combination of MRP and SPE cards, customers have the freedom of expandability to configure the exact system that suits their business requirements, including redundant WAN and call-processing services. The versatile Cisco ICS 7750 puts businesses in control of their data and voice communication needs now and in the future.
Scalable Networked System
The Cisco ICS 7750 continues to grow with your business needs. The networked system architecture enables ICS solutions to scale to meet changing WAN bandwidth requirements, analog and digital voice gateway combinations, voice application needs, redundant call-processing configurations, and increasing IP phone capacity.
Each Cisco ICS 7750 chassis includes a system switch processor (SSP) card that provides an internal full duplex 10/100BASE-T backplane for card communication within the chassis, as well as two external full duplex 10/100BASE-T Ethernet ports. The two external ports on SSP interface seamlessly with any recommended Cisco Catalyst switching configuration to form a single switched communication network that delivers end-to-end connectivity and scalability.
The Cisco ICS networked system solution delivers a scalable approach to manage growth and expansion in capacity and functionality.
Unified, Web-Based System Management
Cisco ICS System Manager for the Cisco ICS 7750 provides a comprehensive suite of tools for management of an integrated data and voice network from a centralized, Web-based user interface. These tools enable remote configuration, preventive fault management, performance monitoring, real-time reporting, Cisco IOS® Software image management, and access-level security for the Cisco ICS 7750. Because Cisco ICS System Manager is Web-based, network managers can access its capabilities from anywhere on the network, saving valuable time. The integrated graphical user interface (GUI) improves efficiency by avoiding multiple management platforms and reduces training and operations costs.
The Cisco ICS 7750 supports Simple Network Management Protocol (SNMP), allowing administrators to retain the option of using existing enterprise network management applications, such as CiscoWorks and HP OpenView.
Additional ICS System Manager features and benefits:
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The Cisco ICS System Manager provides unparalleled fault detection and recovery mechanisms to preserve overall system availability. An intelligent fault-management application monitors the system hardware, power supply, and fans, and proactively runs diagnostic checks to detect problems before they occur. It can even receive information on the status of an external uninterruptible power supply (UPS). If a problem occurs, the System Manager provides alarm notification via automatic outbound call, dialout, e-mail, or page to a designated destination.
Designed for System Availability
The Cisco ICS 7750 is designed to deliver system availability to keep businesses running. It offers a variety of system features that allow customers to configure the system for redundancy and rapid field service response. These system availability features and options include real-time alarm monitoring and remote notification, remote system access, power redundancy and load sharing, and UPS.
Each ICS chassis includes a System Alarm Processor (SAP) that monitors and reports real-time operational status of each component in the system and remotely alerts system administrators of any environmental, functional, or operational problems detected within the system.
The Cisco ICS 7750 is designed for easy serviceability, including hot-swappable fans and power supply. In addition, the MRP and SPE cards can be serviced while the system is operational.
Advanced System Features
Cisco CallManager
Cisco CallManager is an IP telephony call-processing application, which runs on an SPE card in the Cisco ICS 7750. This application can be distributed and clustered over an IP network, providing scalability and redundancy. As the call-processing component of the end-to-end Cisco AVVID solution, Cisco CallManager provides signaling and call-control services to Cisco integrated applications and third-party applications. For enterprise midmarket businesses and enterprise branch offices, this means industry-leading scalability and system availability.
For detailed information on Cisco CallManager, visit:
http://www.cisco.com
Converged Voice/Data Applications
The Cisco ICS 7750 delivers the value of convergence by running integrated voice and data applications to build a comprehensive communications system. The integrated applications supported in the Cisco ICS 7750 include Cisco Unity Voicemail/Auto Attendant and Unified Messaging, Cisco IP Integrated Contact Distributor (IP ICD), and IP Interactive Voice Response (IP IVR).
Cisco Applications on the Cisco ICS 7750 provide a single, consistent, easy-to-manage platform for multiple communication applications. Delivering applications on an integrated platform can lead to greater efficiencies for midmarket sites, decreasing the amount of hardware and software platforms, simplifying management, and improving employee productivity that results in greater business competitiveness in today's challenging market.
Cisco Unity Messaging Applications
The Cisco Unity Voice Mail/Auto Attendant application offers feature-rich voice messaging and automated attendant functionality to allow calls to direct their calls to the proper department or individuals and leave messages when users are not available. For users, the Unity networking feature allows the easy exchange of voice messages to anyone on the network.
The Cisco Unity Unified Messaging application increases employee productivity by offering users a single mailbox to manage their voice, e-mail, and fax messages. A single mailbox enables users to prioritize and respond to the most important messages more easily than with separate individual mailboxes for voice messages, e-mails, and faxes.
Cisco Customer Response Solutions (CRS)
Cisco IP CRS 3.0 on the Cisco ICS 7750 provides a single, consistent, easy-to-manage platform for multiple communication applications. Delivering applications on an integrated platform can lead to greater efficiencies for mid-market businesses, decreasing the amount of hardware and software platforms, simplifying management, improving employee productivity that result in greater business competitiveness in today's challenging market. The Cisco IP ICD and Cisco IP IVR applications easily load on an SPE 310, giving it the added advantage of the availability and versatility features of the Cisco ICS 7750, such as platform monitoring, fault management, and redundant power capabilities. In addition, the IP ICD application shares the Cisco CallManager database files and LDAP, avoiding the purchase and complexity of added software applications and directories.
Cisco IP ICD offers an integrated, fully featured solution for managing customer voice contacts with all the benefits of the converged Cisco IP Telephony architecture. Cisco IP ICD meets the need for the adjunct ACD, as well as for formal and informal contact centers, by delivering sophisticated call routing, management, and administration features for departmental, enterprise branch, or small- to medium-size enterprise customer-care needs. Cisco IP ICD is the entry and midmarket customer-contact management solution for deployment with Cisco CallManager and is a part of Cisco AVVID and Cisco CallManager.
Features and benefits include:
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Cisco IP IVR is an IP-powered IVR solution that provides an open, extensible, and feature-rich foundation for the creation and delivery of IVR solutions. Cisco IP IVR is based on Cisco Customer Response Solutions (CRS) platform technologies offering entry level voice response application that is affordable and easy to install, configure and host applications. Features and benefits include:
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In addition to traditional applications such as voice mail and auto attendant, the Cisco ICS 7750 supports Cisco employee productivity applications such as Attendant Console and SoftPhone, allowing users to manage their calls from their desktops.
Cisco Catalyst Series of Switches
The Cisco ICS 7750 can be deployed with any recommended QoS-enabled Cisco Catalyst Series switch, giving customers the flexibility to choose the switching solution that best meets their needs.
Cisco Catalyst switches provide the performance, intelligence, and manageability needed to support robust telephony features across a LAN, and seamlessly integrate data and voice into a single infrastructure. Catalyst switches offer the industry's broadest range of connectivity options and network services, with redundancy and resilient link features to ensure high availability. In-line power options enable businesses to power IP phones over the LAN, adding flexibility to IP telephony configurations and simplifying deployment. Catalyst switches also support advanced QoS mechanisms and intelligent switching to deliver high-quality voice across the enterprise offering the most complete solution available for multiservice data. For detailed information on the Cisco Catalyst family of switches, visit:
http://www.cisco.com
Intelligent Cisco IP Phones
As a part of Cisco AVVID, the Cisco ICS 7750 supports the Cisco IP Phone 7900 series.
The Cisco family of IP phones is a new generation of intelligent communication devices offering the following enhancements:
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The Cisco IP Phone 7960, 7940, 7914, 7910, and 7905 sets offer customers a range of choices, to meet varying user needs at the desktop. For teleconference solutions, Cisco offers the Cisco 7935.
For detailed information on Cisco IP phones, visit:
http://www.cisco.com
Cisco ICS 7750 Solutions
The Cisco ICS 7750 is a midmarket business and enterprise branch office solution. The following are two representative customer-solution scenarios.
Midmarket Businesses
Based on the scalable Cisco AVVID, the Cisco ICS 7750 is an ideal solution for both central site and branch offices of midmarket businesses. Midmarket businesses face challenges similar to those encountered by large enterprises, such as the need for advanced communications and converged IP services in a modular, manageable platform. Rapidly growing businesses demand a solution that adds features and users easily, and also seamlessly migrates to a wide variety of configurations, depending on business needs. The Cisco ICS 7750 and its comprehensive system design and management tools allow these companies to more effectively manage growth, support, and maintenance of remote offices across the Internet. The modular and expandable system architecture preserves investment protection while allowing the company to incrementally add the functionality needed to support changing requirements.
Figure 1
Cisco ICS 7750 Solution for Midmarket Businesses
Branch Offices
Many enterprises are increasingly depending on their branch offices to extend their reach to customers and offer a more personalized level of service. However, with current legacy PBX equipment and separate voice and data networks, enterprises face fundamental application and communications integration challenges in deployment, operations, support, and maintenance of these branch-office systems. Currently, many of these branch offices appear as "islands" of information and employees, with reduced communications access to other employees and resources within the remote main enterprise office.
The Cisco ICS 7750 enables the company to present a united front to their customers and improve customer service. The Cisco ICS 7750 leverages the ubiquity of IP-based communications for data and voice, creating a single, seamless enterprise.
Figure 2
Cisco ICS 7750 Solution for Enterprise Branch Office
Building Upon a Converged Network Environment
Companies that wish to take advantage of IP telephony today can deploy the Cisco ICS 7750 into existing telephony and data networking environments. The Cisco ICS 7750 will interoperate with an existing PBX system, allowing users on each system to communicate with each other. This allows businesses to expand support for new employees with IP phones while maintaining the existing users on the current equipment. For existing multiservice data networking sites, the Cisco ICS 7750 simply adds IP telephony to the entire network, enabling all users with IP telephony. In either situation, companies have the ability to build upon their current communications infrastructure and take advantage of the smart, converged Web-based communication applications that IP telephony offers.
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Cisco ICS 7750 Solution Offers Investment Protection
Service and Support Solutions
Cisco Service and Support Solutions are designed for one purpose—to ensure customer success by delivering a suite of proactive services. Delivered directly or through an ecosystem of best-of-breed service partners, Cisco Service and Support offerings provide presales network audit planning, design consulting, network implementation, operational support, and network optimization.
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By purchasing service and support with the Cisco ICS 7750 Integrated Communications System, customers can confidently deploy a converged network architecture using Cisco experience, expertise, and resources.
Key Benefits Summary
Versatility to Meet Unique Needs and Business Environments
The modular design of the Cisco ICS 7750 allows businesses to customize their solution today, and then add capacity, services, redundancy, and applications transparently, as business needs change. In addition, the Cisco ICS 7750 can be deployed with any recommended QoS-enabled Cisco Catalyst switch, giving customers the flexibility to choose the solution that best meets their needs or leverage their existing Catalyst LAN infrastructure if already deployed.
Scalability for Growth
The Cisco ICS 7750 can expand and scale to meet growing business needs inside the chassis with additional cards and applications, or through system networking of Cisco ICS systems. The Cisco ICS 7750 offers unmatched flexibility and expandability to meet business communication needs at each stage of business development.
Manageability for Rapid Deployment and Remote Support
The system easily accommodates employee moves, adds and changes, different facility configurations, and modified user profiles. The Cisco ICS 7750 delivers integrated, easy to use Web-based system management—both local and remote—critical to supporting these changes efficiently.
System Availability for Reliable Communications
The Cisco ICS 7750 offers real-time performance monitoring and configurable hardware redundancy options, allowing businesses to design the level of system availability to suit their requirements.
Cisco ICS Technical Specifications
Platform
Dimensions and Weight:
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Power
Power Requirements
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Power Dissipation
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Environmental Range
Operational
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Nonoperational
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Safety
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Emissions
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Standards
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Mounting Options
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System Cards
SSP
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SAP
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Resource Cards
SPE 310
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MRP 300
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MRP3-8FXOM1 Card
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MRP3-8FXS and MRP3-16FXS Cards
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Voice and WAN Interface Cards
At first customer ship date, the following WIC and VIC interfaces will be supported. Support for additional interfaces will be available in future releases.
Catalyst Data Switches
For detailed information on Cisco Catalyst Series switches, visit:
http://www.cisco.com
Optional UPS Available for 110V and 220V Countries:
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