User Guide for Cisco IP Phone Messenger Release 8.0, 8.5, and 8.6 - Managing Your Messages [Cisco Unified Communications Manager IM & Presence Service]

Table Of Contents

Managing Your Messages

How To View Your Messages

Viewing Your Messages and Message Details

Turning On PIN Protection to Access Your Messages

Viewing System Messages

How To Handle Incoming Messages

Configuring an Incoming Message Alert

Preventing Users From Sending You Messages

Replying to a Message

Sending a Message

Deleting Messages

Viewing Your Personal Response Messages

Managing Your Messages

April 5, 2013

Cisco IP Phone Messenger enables you to send and receive instant messages from users who have a valid user ID or extension number within your organization. If you are logged in and available, Cisco IP Phone Messenger automatically displays incoming messages on your phone screen.

•How To View Your Messages

•How To Handle Incoming Messages

•Replying to a Message

•Sending a Message

•Deleting Messages

•Viewing Your Personal Response Messages

How To View Your Messages

•Viewing Your Messages and Message Details

•Turning On PIN Protection to Access Your Messages

•Viewing System Messages

Viewing Your Messages and Message Details

You can view a list of your received messages, and view the content and details of each message.

Your system administrator determines the maximum number of received messages that Cisco IP Phone Messenger stores for you.

Procedure

Step 1 Select > Phone Messenger > Messages.

Step 2 Perform one of these actions:

•Press PgDn to display additional messages.

•Press PgUp to display previous messages.

Step 3 Navigate and select a message.

Step 4 Press Details to view more information about the message.

From the Details screen you can view the message content, the timestamp, delete the message, and to add the message sender to your contact list.

Related Topics

•Turning On PIN Protection to Access Your Messages

•Viewing System Messages

•Replying to a Message

Turning On PIN Protection to Access Your Messages

For increased privacy, you can require that your PIN is entered to access your message list.

Procedure

Step 1 Select > Phone Messenger > Settings.

Step 2 Navigate and select PIN protection.

Step 3 Perform one of these actions:

•Select On to turn on PIN protection to access your messages

•Select Off to turn off PIN protection to access your messages.

Step 4 Press Select.

Step 5 Press > Phone Messenger > Messages.

Step 6 Enter your PIN.

Step 7 Press Submit.

Related Topics

•Viewing Your Messages and Message Details

•Viewing System Messages

Viewing System Messages

Your system administrator can send you special broadcast messages, which you can review at a later time. You can view the broadcast messages in the Messages menu on your phone. The sender of a broadcast message is `cupsystemadmin'.

Procedure

Step 1 Select > Phone Messenger > Messages.

Step 2 Navigate to a message from sender `cupsystemadmin', and select a specific message.

Step 3 Press Details.

Troubleshooting Tips

•If you sign in to Cisco IP Phone Messenger and Cisco Jabber at the same time, you will not receive broadcast messages.

•If you sign in to Cisco IP Phone Messenger and a third-party XMPP client at the same time, but not Cisco Jabber, you will receive broadcast messages.

Related Topics

•Viewing Your Messages and Message Details

How To Handle Incoming Messages

You can control how you are notified about incoming messages and if you are available to receive them. The message waiting indicator on the handset flashes during an incoming message. You cannot configure this.

•Configuring an Incoming Message Alert

•Preventing Users From Sending You Messages

Configuring an Incoming Message Alert

You can configure your phone to ring when it receives an incoming message.

Procedure

Step 1 Select > Phone Messenger > Settings.

Step 2 Navigate and select Audible Alert.

Step 3 Perform one of these actions:

•Select On to turn on the incoming message alert.

•Select Off to turn off the incoming message alert.

Step 4 Press Select.

Related Topics

•Preventing Users From Sending You Messages

Preventing Users From Sending You Messages

You can make yourself unavailable so that other users cannot send you messages.

Step 1 Select > Phone Messenger > Settings.

Step 2 Navigate and select Status.

Step 3 Select any status except:

•Available

•Busy but Interruptible

Step 4 Press Select.

Related Topics

•Configuring an Incoming Message Alert

Replying to a Message

You can reply to a received message.

Procedure

Step 1 Select > Phone Messenger > Messages.

Step 2 Navigate and select a received message.

Step 3 Press Details.

Step 4 Press Reply or Msg.

Note The Msg softkey only displays if the person who sent the message is on your contact list.

Step 5 Create a new message or select a personal message template.

Related Topics

•Tips for Entering Text on the Phone

•Viewing Your Personal Response Messages

What To Do Next

Sending a Message

Sending a Message

You can send messages to any coworkers in your organization who are on your contact list. You can create a new message, or send a message from a list of personal (preconfigured) response messages.

Note When sending or replying to a message, if your contact is available via phone, you can press Dial to call the contact rather than send an instant message.

Procedure

Step 1 Select > Phone Messenger > Contact.

Step 2 Navigate and select a contact.

Step 3 Press Details.

Step 4 Press Msg.

Step 5 Perform one of these actions:

•Press Compose and enter the text message.

•Scroll and select a personal response message, and press Select.

Step 6 Press Send.

Step 7 Press OK or Exit.

Related Topics

•Tips for Entering Text on the Phone

•Viewing Your Personal Response Messages

Deleting Messages

You can delete messages that you no longer need. However, once you delete an instant message, there is no stored copy that you can use to restore the instant message. Make sure you do not need an instant message before you delete it.

Procedure

Step 1 Select > Phone Messenger > Messages.

Step 2 Perform one of these actions:

To

Do This

Delete all messages

Press Del All to delete all your messages. You may have to press more to display this softkey.

Delete an individual message

a. Navigate and select a message.

b. Press Details.

c. Press Delete to delete the message.

Viewing Your Personal Response Messages

You create personal response messages using the User Options web interface. See the User Guide for Cisco Unified Presence for details.

You can view your personal message templates from your contact list details on your phone.

Procedure

Step 1 Select > Phone Messenger > Contact.

Step 2 Navigate and select a contact.

Step 3 Press Details.

Step 4 Press Msg.

Related Topics

•User Guide for Cisco Unified Presence

http://www.cisco.com/en/US/products/ps6837/products_user_guide_list.html