User Guide for Cisco IP Phone Messenger Release 8.0, 8.5, and 8.6 - Organizing Your Contacts [Cisco Unified Communications Manager IM & Presence Service]

Table Of Contents

Organizing Your Contacts

How to Add Contacts to Your Contact List

Adding a Contact by User ID

Adding a Contact by Extension Number

Adding a Contact by Message Sender

Deleting Contacts From Your Contact List

Viewing Your Contact List

Configuring the Contact List Refresh Timer

Displaying the Availability of a Contact

Organizing Your Contacts

April 5, 2013

•How to Add Contacts to Your Contact List

•Deleting Contacts From Your Contact List

•Viewing Your Contact List

•Configuring the Contact List Refresh Timer

•Displaying the Availability of a Contact

How to Add Contacts to Your Contact List

You can add a contact by user ID or by extension number. You can also add contacts by message sender when coworkers who are not on your contact list send you an instant message. You can only add contacts to your contact list if they have a valid user ID or extension number within your organization.

Your system administrator sets the number of contacts you can have on your list, with a maximum of 200. Contact your system administrator to verify the contact limit on your phone.

If you add or remove a contact from your instant messaging application like Cisco Jabber, or from the Cisco Unified Presence User Option pages, you will not see this update on your contact list on your phone until you sign out and sign back in to Cisco IP Phone Messenger. Similarly, if your administrator adds or removes a user on the system, and that user is a contact on your contact list, you will not see this update on your contact list on your phone until you sign out and sign back in to Cisco IP Phone Messenger.

•Adding a Contact by User ID

•Adding a Contact by Extension Number

•Adding a Contact by Message Sender

Adding a Contact by User ID

Before You Begin

Obtain the user ID of the contact that you want to add to your contact list.

Restrictions

•The user ID and nickname fields accept a maximum of 255 characters.

•You can only have one nickname per contact.

Procedure

Step 1 Select > Phone Messenger > Contacts.

Step 2 Press Add.

Step 3 Enter the following information:

a. Enter a valid user ID for the contact (required).

b. Enter a nickname for the contact (optional).

Step 4 Press Submit.

Related Topics

•Tips for Entering Text on the Phone

•Adding a Contact by Extension Number

•Adding a Contact by Message Sender

•Viewing Your Contact List

Adding a Contact by Extension Number

Note•The extension number and nickname fields accept a maximum of 255 characters.
•You can only have one nickname per contact.

Before You Begin

•Obtain the extension number of the contact that you want to add to your contact list.

•Read the topic on tips for entering text on the phone.

Procedure

Step 1 Select > Phone Messenger > Contacts.

Step 2 Press AddbyExt.

Step 3 Enter the following information:

a. Enter the extension number for the contact (required).

b. Enter a nickname for the contact (optional).

Step 4 Press Submit.

Troubleshooting Tips

•In Cisco Unified Presence Release 8.6, you can only add contacts with valid extension numbers. If you mistype or enter an extension number for a contact who is outside your geographic area, you will receive an error message. You can either return to your contact list or enter a different extension number. You can also add the same contact by user ID. The geographic limitation does not exist for user IDs.

Related Topics

•Tips for Entering Text on the Phone

•Adding a Contact by User ID

•Adding a Contact by Message Sender

•Viewing Your Contact List

Adding a Contact by Message Sender

Coworkers who are not on your contact list can send you instant messages, and you can add them to your contact list.

Before You Begin

Read the topic on tips for entering text on the phone.

Restrictions

•The extension number and nickname fields accept a maximum of 255 characters.

•You can only have one nickname per contact.

Procedure

Step 1 Select > Phone Messenger > Messages.

Step 2 Use the Navigation buttons to scroll to and highlight a message.

Step 3 Press Details.

Step 4 Press AddCtct.

Step 5 Enter the following information:

a. Enter the extension number for the contact (required).

b. Enter a nickname for the contact (optional).

Step 6 Press Submit.

Related Topics

•Tips for Entering Text on the Phone

•Adding a Contact by User ID

•Adding a Contact by Extension Number

•Viewing Your Contact List

.

Deleting Contacts From Your Contact List

You can delete individual contacts from your contact list from your phone. If you want to delete all your contacts in one step, you must use the User Options web interface. See the User Guide for Cisco Unified Presence.

Procedure

Step 1 Select > Phone Messenger > Contacts.

Step 2 Navigate and select a contact.

Step 3 Press Details.

Step 4 Press Delete to delete the contact.

Step 5 Press OK.

Related Topics

•Viewing Your Contact List

•User Guide for Cisco Unified Presence

http://www.cisco.com/en/US/products/ps6837/products_user_guide_list.html

Viewing Your Contact List

You can display all contacts on your contact list.

Procedure

Step 1 Select > Phone Messenger > Contacts.

Step 2 Press Filter.

Step 3 Perform one of these actions:

•Navigate and select Show all Contacts to display all your contacts.

•Navigate and select Show available Contacts to display only those contacts who are currently available.

Step 4 Press Select.

Step 5 Press Exit to return to the Contact list.

Step 6 Press PgDn to display additional contacts, and press PgUp to display previous contacts.

Related Topics

•Configuring the Contact List Refresh Timer

Configuring the Contact List Refresh Timer

You can modify how frequently you want the contact list to refresh on your phone.

Procedure

Step 1 Select > Phone Messenger > Settings.

Step 2 Navigate and select Refresh Interval.

Step 3 Press Select.

Step 4 Enter a value (in seconds) from 7-3600 seconds.

Step 5 Press Submit.

Related Topics

•Viewing Your Contact List.

Displaying the Availability of a Contact

Using Cisco IP Phone Messenger, you can quickly display the availability of a contact by:

•Telephone

•Video

•Mobile device

•Instant Message

Tip When viewing availability, if your contact is available via phone, you can scroll to highlight a contact and press Dial to call the contact rather than send an instant message. However, in Cisco Unified Presence 8.6, the dial back feature only works if the contact is in the same geographic area. If the contact is outside your geographic area, you must dial the contact's extension number.

Procedure

You can display how many devices each contact has available, their capability (instant messages, phone, video), and the status for each device.

Step 1 Select > Phone Messenger > Contacts.

The availability status is calculated by the server and displays with these caveats:

• displays when at least one device is available.

•displays if the phone is available, but Cisco IP Phone Messenger is not.

Step 2 To view the availability per device, navigate and select a contact.

Step 3 Press Details.

	User Guide for Cisco IP Phone Messenger Release 8.0, 8.5, and 8.6
	Organizing Your Contacts
User Guide for Cisco IP Phone Messenger Release 8.0, 8.5, and 8.6 Getting Started with Cisco IP Phone Messenger Organizing Your Contacts Configuring Your Meeting Settings Managing Your Messages Troubleshooting Cisco IP Phone Messenger	Download this chapter Organizing Your Contacts Download the complete book User Guide for Cisco IP Phone Messenger (PDF - 560 KB) Feedback Table Of Contents Organizing Your Contacts How to Add Contacts to Your Contact List Adding a Contact by User ID Adding a Contact by Extension Number Adding a Contact by Message Sender Deleting Contacts From Your Contact List Viewing Your Contact List Configuring the Contact List Refresh Timer Displaying the Availability of a Contact Organizing Your Contacts April 5, 2013 •How to Add Contacts to Your Contact List •Deleting Contacts From Your Contact List •Viewing Your Contact List •Configuring the Contact List Refresh Timer •Displaying the Availability of a Contact How to Add Contacts to Your Contact List You can add a contact by user ID or by extension number. You can also add contacts by message sender when coworkers who are not on your contact list send you an instant message. You can only add contacts to your contact list if they have a valid user ID or extension number within your organization. Your system administrator sets the number of contacts you can have on your list, with a maximum of 200. Contact your system administrator to verify the contact limit on your phone. If you add or remove a contact from your instant messaging application like Cisco Jabber, or from the Cisco Unified Presence User Option pages, you will not see this update on your contact list on your phone until you sign out and sign back in to Cisco IP Phone Messenger. Similarly, if your administrator adds or removes a user on the system, and that user is a contact on your contact list, you will not see this update on your contact list on your phone until you sign out and sign back in to Cisco IP Phone Messenger. •Adding a Contact by User ID •Adding a Contact by Extension Number •Adding a Contact by Message Sender Adding a Contact by User ID Before You Begin Obtain the user ID of the contact that you want to add to your contact list. Restrictions •The user ID and nickname fields accept a maximum of 255 characters. •You can only have one nickname per contact. Procedure Step 1 Select > Phone Messenger > Contacts. Step 2 Press Add. Step 3 Enter the following information: a. Enter a valid user ID for the contact (required). b. Enter a nickname for the contact (optional). Step 4 Press Submit. Related Topics •Tips for Entering Text on the Phone •Adding a Contact by Extension Number •Adding a Contact by Message Sender •Viewing Your Contact List Adding a Contact by Extension Number Note•The extension number and nickname fields accept a maximum of 255 characters. •You can only have one nickname per contact. Before You Begin •Obtain the extension number of the contact that you want to add to your contact list. •Read the topic on tips for entering text on the phone. Procedure Step 1 Select > Phone Messenger > Contacts. Step 2 Press AddbyExt. Step 3 Enter the following information: a. Enter the extension number for the contact (required). b. Enter a nickname for the contact (optional). Step 4 Press Submit. Troubleshooting Tips •In Cisco Unified Presence Release 8.6, you can only add contacts with valid extension numbers. If you mistype or enter an extension number for a contact who is outside your geographic area, you will receive an error message. You can either return to your contact list or enter a different extension number. You can also add the same contact by user ID. The geographic limitation does not exist for user IDs. Related Topics •Tips for Entering Text on the Phone •Adding a Contact by User ID •Adding a Contact by Message Sender •Viewing Your Contact List Adding a Contact by Message Sender Coworkers who are not on your contact list can send you instant messages, and you can add them to your contact list. Before You Begin Read the topic on tips for entering text on the phone. Restrictions •The extension number and nickname fields accept a maximum of 255 characters. •You can only have one nickname per contact. Procedure Step 1 Select > Phone Messenger > Messages. Step 2 Use the Navigation buttons to scroll to and highlight a message. Step 3 Press Details. Step 4 Press AddCtct. Step 5 Enter the following information: a. Enter the extension number for the contact (required). b. Enter a nickname for the contact (optional). Step 6 Press Submit. Related Topics •Tips for Entering Text on the Phone •Adding a Contact by User ID •Adding a Contact by Extension Number •Viewing Your Contact List . Deleting Contacts From Your Contact List You can delete individual contacts from your contact list from your phone. If you want to delete all your contacts in one step, you must use the User Options web interface. See the User Guide for Cisco Unified Presence. Procedure Step 1 Select > Phone Messenger > Contacts. Step 2 Navigate and select a contact. Step 3 Press Details. Step 4 Press Delete to delete the contact. Step 5 Press OK. Related Topics •Viewing Your Contact List •User Guide for Cisco Unified Presence http://www.cisco.com/en/US/products/ps6837/products_user_guide_list.html Viewing Your Contact List You can display all contacts on your contact list. Procedure Step 1 Select > Phone Messenger > Contacts. Step 2 Press Filter. Step 3 Perform one of these actions: •Navigate and select Show all Contacts to display all your contacts. •Navigate and select Show available Contacts to display only those contacts who are currently available. Step 4 Press Select. Step 5 Press Exit to return to the Contact list. Step 6 Press PgDn to display additional contacts, and press PgUp to display previous contacts. Related Topics •Configuring the Contact List Refresh Timer Configuring the Contact List Refresh Timer You can modify how frequently you want the contact list to refresh on your phone. Procedure Step 1 Select > Phone Messenger > Settings. Step 2 Navigate and select Refresh Interval. Step 3 Press Select. Step 4 Enter a value (in seconds) from 7-3600 seconds. Step 5 Press Submit. Related Topics •Viewing Your Contact List. Displaying the Availability of a Contact Using Cisco IP Phone Messenger, you can quickly display the availability of a contact by: •Telephone •Video •Mobile device •Instant Message Tip When viewing availability, if your contact is available via phone, you can scroll to highlight a contact and press Dial to call the contact rather than send an instant message. However, in Cisco Unified Presence 8.6, the dial back feature only works if the contact is in the same geographic area. If the contact is outside your geographic area, you must dial the contact's extension number. Procedure You can display how many devices each contact has available, their capability (instant messages, phone, video), and the status for each device. Step 1 Select > Phone Messenger > Contacts. The availability status is calculated by the server and displays with these caveats: • displays when at least one device is available. •displays if the phone is available, but Cisco IP Phone Messenger is not. Step 2 To view the availability per device, navigate and select a contact. Step 3 Press Details.
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