Auto attendant allows callers to locate users without talking to a receptionist. You can customize the prompts that are played for the caller, but you cannot customize how the software interacts with the customer.
You can set up auto attendant in the following modes:
Select this option to specify the generic auto attendant settings for all hours. Table 11-1 describes the settings that display when you select Auto Attendant with One Menu for All Hours.
Table 11-1 Fields Descriptions for Auto Attendant with One Menu for All Hours Mode
Setting
Description
Auto Attendant Extension
Displays the extension that users can dial for auto attendant. The extension number specified from the Cisco Unified Communications Manager Business Edition 3000 First Time Setup Wizard is displayed here.
Audio Greeting
Displays the current audio greeting file that is played when auto attendant is activated.
New File
To change the audio greeting, click Browse to select a new greeting file or click inside the text box to select a new greeting.
Note Cisco Unified Communications Manager Business Edition 3000 supports only .wav audio file format.
Dial by Extension
Check the Enable callers to dial lines directly check box to allow the callers to directly dial the extension number after the greeting is played.
Key
Assign a key, from 1 to 0, on the phone for each extension. * and # are assigned for cancel and enter, respectively.
Transfer to Line
Specify the extension. When the caller presses the key, the call is transferred to the extension configured.
Note If you update or delete a user extension on the User page and that extension is configured for the Transfer to Line setting on the Auto Attendant page, the Auto Attendant page displays that the extension is invalid for the setting. From the Transfer to Line drop-down list box, select another extension and save it.
Auto Attendant with Different Menus for Open and Closed Hours
This option allows you to have separate auto attendant settings for business and closed hours. When you select this option the following tabs are displayed:
•Business Hours—Table 11-2 describes the settings that display on the Business Hours tab
•Open Hours Menu—Table 11-3 describes the settings that display on the Open Hours Menu tab
•Closed Hours Menu—Table 11-3 describes the settings that display on the Closed Hours Menu tab
Table 11-2 Fields Descriptions for Business Hours Tab
Setting
Description
Start Time
Specify the time for each day when you want to start auto attendant greeting. You can select the hours, in 24-hour format, from the first drop-down list and minutes from the second drop-down list. The time can be set for each day of the week.
End Time
Specify the time for each day when the auto attendant greeting stops playing. You can select the hours, in 24-hour format, from the first drop-down list and minutes from the second drop-down list. The time can be set for each day of the week.
Closed All Day
Check this check box if the office is closed on a particular day, for example, Sunday. The Start Time and End Time drop-down lists are disabled if you check this.
Open Hours Menu and Closed Hours Menu tabs display the same fields, but these tabs allow you to specify different auto attendant settings for open and closed hours.
Table 11-3 Fields Descriptions for Open Hours Menu and Close Hours Menu Tabs
Setting
Description
Audio Greeting
Displays the current audio greeting file that is played when auto attendant is activated.
New File
To change the audio greeting, click Browse to select a new greeting file, or click inside the text box to select a new greeting. Cisco Unified Communications Manager Business Edition 3000 supports only .wav audio file format.
Dial by Extension
Check the Enable callers to dial lines directly check box to allow the callers to directly dial the extension number after the greeting is played.
Key
Assign a key, from 1 to 0, on the phone for each extension.
Transfer to Line
Specify the extension number. When the caller presses the key, the call is transferred to the extension configured.
Note If you update or delete a user extension on the User page and that extension is configured for the Transfer to Line setting on the Auto Attendant page, the Auto Attendant page displays that the extension is invalid for the setting. From the Transfer to Line drop-down list box, select another extension and save it.
Feedback
Auto Attendant with One Menu for All Hours