Table Of Contents

A - B - C - D - E - F - G - H - I - K - L - M - N - O - P - R - S - T - U - V - W -

Index

A

Actions menu 3-7

Answer button 2-2

answering a call 2-2

B

button

Answer 2-2

Call Control 1-9

Consult Transfer 2-6

Dial 2-3

Hang Up 2-4

Hold 2-4

Online/Offline 1-16

Resume 2-5

Transfer 2-6

C

call

answering 2-2

disconnecting (ending) 2-4

forwarding a call to voice mail 2-12

handling 2-1

initiating a conference 2-8

making a call 2-3

parking 2-10

placing a call on hold 2-4

retrieving a call from hold 2-5

reverting a parked call 2-11, 7-3

transferring a 2-6

Call Control

buttons 1-9

icons 1-9

positioning toolbar 1-9

toolbar

buttons and tasks (table) 1-10

described 1-9

window

components 1-5

described 4-1

performing tasks 4-2

placing calls 4-2

quick reference (table) 4-3

call-control tasks, using directory entries to perform (table) 6-3

CallManager Attendant Console, Cisco

directory 6-1

exiting 1-18

handling calls 2-1

interface (table) 1-3

logging in 1-16

logging out 1-18

Log in dialog box 1-4

Settings dialog box 1-4

starting 1-15

using the interface 1-2

window 1-4

call or line state (table) 1-6

changing position of Call Control toolbar 1-9

color scheme on View menu 3-6

columns, reordering in the Directory window 6-3

conference call, initiating 2-8

consult transfer 2-6

Consult Transfer button 2-6

context-sensitive menus 1-13

D

default keyboard shortcuts (table) 2-13

default window layout on View menu 3-7

Dial button 2-3

Dial Digits keypad 3-8

dialing a call 2-3

directory

locating a specific name 6-2

sorting 6-3

using 6-1

using entries for call-control tasks (table) 6-3

Directory window

described 1-7, 6-1

reordering the columns 6-3

disconnecting a call 2-4

document

audience viii

conventions x

organization ix

preface vii

purpose viii

related documentation x

documentation

related x

E

Edit menu 3-2

ending a call 2-4

exiting CiscoCallManager Attendant Console 1-18

F

File menu 3-1

G

getting started 1-1

H

hanging up a call 2-4

Hang Up button 2-4

Help menu 3-10

hold

placing a call on 2-4

retrieving a call from 2-5

Hold button 2-4

I

icons

call control 1-9

pop-to-top 1-14

interface, CallManager Attendant Console, Cisco (table) 1-3

interface, using 1-2

K

keyboard shortcuts

creating and editing 3-2

default (table) 2-13

L

layout, default window 3-7

logging in 1-16

logging in to CiscoCallManager Attendant Console 1-16

logging out of CiscoCallManager Attendant Console 1-18

Log in dialog box 1-4

M

making a call 2-3

menu

Actions 3-7

Edit 3-2

File 3-1

Help 3-10

View

color scheme 3-6

default window layout 3-7

described 3-4

text size 3-5

menu bar

described 1-9

using 3-1

menus, context-sensitive 1-13

N

name

locating in the directory 6-2

O

off line, going 1-16

on line, going 1-16

Online/Offline button 1-16

P

parking a call 2-10

performing tasks

in the Call Control window 4-2

quick reference (table) 4-3

placing calls

from Call Control window 4-2

methods 2-3

pop-to-top icon 1-14

R

Resume button 2-5

retrieving a parked call 2-11, 7-3

S

settings, viewing and editing 3-3

Settings dialog box 1-4

shortcuts, keyboard

creating and editing 3-2

key sequences (table) 2-13

sorting the directory 6-3

speed-dial entries

adding 5-5

deleting 5-7

editing 5-6

speed-dial entries, performing call-control tasks (table) 5-8, 7-4

speed-dial groups

adding 5-2

creating, editing, deleting 3-3

deleting 5-4

renaming 5-3

sorting entries 5-7

Speed Dial window

adding speed-dial entry 5-5

adding speed-dial group 5-2

deleting speed-dial entry 5-7

deleting speed-dial group 5-4

described 1-7, 5-1, 7-1

editing speed-dial entry 5-6

renaming speed-dial group 5-3

sorting entries in speed-dial group 5-7

speed-dial entries

performing call-control tasks (table) 5-8, 7-4

starting CiscoCallManager Attendant Console 1-15

status bar 1-14

T

text size on View menu 3-5

toolbar, Call Control

buttons and tasks (table) 1-10

described 1-9

Transfer button 2-6

transferring a call

consult transfer 2-6

unsupervised transfer 2-6

U

unsupervised transfer 2-6

V

View menu

color scheme 3-6

default window layout 3-7

described 3-4

text size 3-5

voice mail

forwarding a call to 2-12

W

window

Call Control 1-5, 4-1

CiscoCallManager Attendant Console 1-4

default layout 3-7

Directory 1-7, 6-1

Speed Dial 1-7, 5-1, 7-1