Deploying IPv6 in Unified Communications Networks with Cisco Unified Communications Manager - Call Processing and Call Admission Control [Cisco Unified Communications Manager (CallManager)]

Table Of Contents

Call Processing and Call Admission Control

Call Processing

Enabling Call Processing for IPv6

Configuring IPv6 in the CLI of Each Server in the Cluster

Configuring the Unified CM Server IPv6 Address in Cisco Unified Operating System Administration

Configuring Unified CM Server IPv6 Addresses in Unified CM Administration

Cluster-Wide IPv6 Configuration

Unified CM Server Hardware Platforms

NIC Teaming for Network Fault Tolerance

Intra-Cluster Communications

TFTP Server

Unified CM CTI

Unified CM AXL/SOAP

SNMP

Cisco Unified Communications Applications

Unified CM Platform Capacity Planning

Interoperability of Unified CM and Unified CM Express

Call Admission Control

Call Admission Control with Unified Communications IPv6 Deployments

Locations-Based Call Counting Call Admission Control

Cisco Unified Communications Manager Business Edition

Call Processing and Call Admission Control

Revised: June 08, 2010; OL-19142-02

This chapter discusses aspects of call processing and call admission control that apply specifically to IPv6.

Call Processing

This section describes a few changes to call processing operation for IPv6, along with some IPv6 configuration information. For information on designing scalable and resilient call processing systems with Cisco Unified Communications Manager (Unified CM), refer to the Cisco Unified Communications Solution Reference Network Design (SRND), available at http://www.cisco.com/go/ucsrnd.

Enabling Call Processing for IPv6

To enable call processing for IPv6, you must first enabled IPv6 throughout the Cisco Unified Communications Manager (Unified CM) cluster, as outlined in the following steps:

1. Configure IPv6 on each server in the Unified CM cluster, either through the server operating system (OS) command line interface (CLI) or through the Cisco Unified Operating System Administration graphical user interface (GUI).

2. Configure IPv6 in Cisco Unified CM Administration.

Configuring IPv6 in the CLI of Each Server in the Cluster

Before you enable IPv6 in Cisco Unified CM Administration, you must configure IPv6 on each server in the cluster by using the following server operating system (OS) CLI commands:

•Enable IPv6 by using the set network ipv6 service enable command.

•Set a static IPv6 address for your server by using the set network ipv6 static_address <addr> <mask> command. The DHCPv6 client is also supported, but its use is not recommended.

•To view the platform's IPv6 address settings, use the show network ipv6 settings command. Example output from this command is as follows:
IPv6   : enabled
DHCPv6 : disabled
       IPv6 addresses:
	Address:2001:db8:c18:1:21c:c4ff:feef:ca0        Mask:64
	Scope:Global    Duplicate:no
	Address:fe80::21c:c4ff:feef:ca0 Mask:64
	Scope:Link
Configuring the Unified CM Server IPv6 Address in Cisco Unified Operating System Administration

Figure 9-1 shows how to configure the IPv6 address of the server platform by using the Cisco Unified Operating System Administration GUI. To set the address, select Settings > IP > Ethernet IPv6.

Figure 9-1 Configuring the Server Platform IPv6 Address in Cisco Unified Operating System Administration

Configuring Unified CM Server IPv6 Addresses in Unified CM Administration

After you configure the server platform IPv6 address, define the IPv6 address for each Unified CM server by using Cisco Unified CM Administration. Select System > Server, and enter the IPv6 address in the IPv6 Name field (see Figure 9-2). This IPv6 address allows SCCP phones to retrieve the IPv6 address of this Unified CM from the configuration file downloaded from the TFTP server.

Figure 9-2 Configuring the Unified CM Server IPv6 Address in Unified CM Administration

Cluster-Wide IPv6 Configuration

You can configure the following cluster-wide IPv6 settings for each Unified CM server through the Enterprise Parameters page for IPv6 Configuration Modes in Unified CM Administration (see Figure 9-3):

•Enable IPv6

•IP Addressing Mode Preference for Media

•IP Addressing Mode Preference for Signaling

•Allow Auto-Configuration for Phones

Figure 9-3 Cluster-Wide IPv6 Configuration Modes

Enable IPv6

Set this parameter to True to enable IPv6. The default setting is False.

IP Addressing Mode Preference for Media

This parameter has two setting options:

•IPv4 (default)

•IPv6

This cluster-wide IP Addressing Mode Preference for Media is different than the device-level IP addressing mode, and it serves two purposes:

•The cluster-wide Addressing Mode Preference for Media is used to select which IP addressing version to use for media when a call is made between two dual-stack devices.

•The cluster-wide Addressing Mode Preference for Media is also used when there is a mismatch in supported IP addressing versions between two devices. If an IPv6-only device calls an IPv4-only device, an MTP must be inserted into the media path to convert between IPv4 and IPv6. Typically both devices will have MTP media resources available to them in their media resource group (MRG). The cluster-wide Addressing Mode Preference for Media determines which device's MTP is used to convert between IPv4 and IPv6 for the call.

MTP resource allocation is discussed in detail in the chapter on Media Resources and Music on Hold, page 8-1.

IP Addressing Mode Preference for Signaling

The cluster-wide IP Addressing Mode Preference for Signaling setting is used by devices whose IP Addressing Mode Preference for Signaling is set to Use System Default. The cluster-wide IP Addressing Mode Preference for Signaling has two setting options:

•IPv4 (default)

•IPv6

Allow Auto-Configuration for Phones

The cluster-wide setting of Allow Auto-Configuration for Phones is used by phones whose Allow Auto-Configuration for Phones parameter is set to Default. Allow Auto-Configuration for Phones has two settings:

•On (default)

•Off

Unified CM Server Hardware Platforms

All standard Unified CM hardware platforms are capable of supporting IPv6. Unified CM clusters utilize various types of servers, depending on the scale, performance, and redundancy required. They range from non-redundant, single-processor servers to highly redundant, multi-processor units. For a list of the general types of servers you can use in a Unified CM cluster, along with their main characteristics, refer to the Cisco Unified Communications Solution Reference Network Design (SRND), available at http://www.cisco.com/go/ucsrnd.

NIC Teaming for Network Fault Tolerance

NIC teaming for Network Fault Tolerance with Cisco Unified CM is supported for IPv6 on Hewlett-Packard and IBM server platforms with dual Ethernet network interface cards (NICs). This feature allows a server to be connected to the Ethernet through two NICs and, hence, two cables. NIC teaming prevents network downtime by transferring the workload from the failed port to the working port. NIC teaming cannot be used for load balancing or increasing the interface speed.

Intra-Cluster Communications

There are two primary types of intra-cluster communications, database replication and Intra-Cluster Communication Signaling (ICCS), both of which support IPv4 only.

TFTP Server

Within any Cisco Unified CM system, endpoints such as IP phones rely on a TFTP process to acquire configuration files, software images, and other endpoint-specific information. The Cisco TFTP service is a file serving system that can run on one or more Unified CM servers. It builds configuration files and serves firmware files, ringer files, device configuration files, and so forth, to endpoints.

When IPv6 is enabled in the Unified CM cluster, the TFTP server inherits its IPv6 server address from the configured server address. This allows the TFTP server to serve files to devices using IPv6 signaling.

Unified CM CTI

Unified CM's CTI interface is IPv6-aware. This means that the CTI interface communicates with IPv4 addresses, but it can receive and understand IPv6 addresses embedded in application protocol data units (PDUs).

Unified CM AXL/SOAP

Unified CM's Administrative XML (AXL) Simple Object Access Protocol (SOAP) interface is IPv6-aware. This means that the AXL/SOAP interface communicates with IPv4 addresses, but it can receive and understand IPv6 addresses embedded in application protocol data units (PDUs).

SNMP

Simple Network Management Protocol (SNMP) for Unified CM is IPv6-aware and communicates with IPv4 addresses, but it can receive and understand IPv6 addresses embedded in application protocol data units (PDUs). The SNMP Management Information Base (MIB) for Unified CM supports IPv6 addresses for IPv6-only IP phones and for dual-stack phones.

Cisco Unified Communications Applications

The majority of Cisco Unified Communications applications support IPv4 addressing only. The exception to this is Cisco Unified Provisioning Manager, which is IPv6-aware.

Unified CM Platform Capacity Planning

IPv6 addresses require additional Unified CM server memory when compared with IPv4 addresses. With respect to this additional overhead in a Unified CM deployment with a large number of IPv6 devices, the busy hour call completion (BHCC) capacity is approximately 3% to 5% less than the capacity of IPv4-only deployments.

Interoperability of Unified CM and Unified CM Express

Cisco Unified Communications Manager Express (Unified CME) supports IPv4-only. If you are deploying Unified CME with Unified CM, follow the design guidance in the Cisco Unified Communications Solution Reference Network Design (SRND), available at http://www.cisco.com/go/ucsrnd.

Call Admission Control

IPv6-enabled Cisco Unified CM 8.0 supports single-site deployments, multi-site WAN deployments with distributed call processing, and multi site deployments with centralized call processing. Call admission control is required where calls are made over a WAN between remote sites on the same cluster or between Cisco Unified CM clusters (see Figure 9-4).

Figure 9-4 Multi-Site Unified Communications Deployment

Call Admission Control with Unified Communications IPv6 Deployments

Unified Communications IPv6 deployments with Cisco Unified CM 8.0 support locations-based topology-unaware call admission control only for calls between remote sites in the same cluster and over intercluster trunks. Topology-unaware call admission control requires the WAN to be hub-and-spoke, or a spokeless hub in the case of a Multiprotocol Label Switching (MPLS) virtual private network (VPN). This topology ensures that call admission control, provided by the locations configuration mechanism in Unified CM, works properly in keeping track of the bandwidth available between any two sites in the WAN. For general guidance on topology-unaware call admission control, refer to the Cisco Unified Communications Solution Reference Network Design (SRND), available at http://www.cisco.com/go/ucsrnd.

Topology-aware Resource Reservation Protocol (RSVP) cannot be used within the cluster or between clusters as a call admission control technique. For IPv6-enabled Unified CM clusters, this means the following:

•Locations-based call admission control must be used between sites controlled by the same Unified CM cluster

•Unified CM SIP trunks support only locations-based call admission control (IPv4 and/or IPv6).

•Unified CM MGCP trunks support only locations based call admission control (IPv4 only).

•Unified CM H.323 trunks support locations-based call admission control and gatekeeper-controlled call admission (IPv4 only).

For IPv6 traffic, Unified CM uses the values shown in Table 5-1 in its locations-based call admission control algorithm.

Locations-Based Call Counting Call Admission Control

Cisco Unified CM 8.0 also supports a type of locations-based, topology-unaware call admission control known as call counting. Less sophisticated than standard Unified CM locations-based call admission control, call counting uses a fixed bandwidth value for each voice and video call, irrespective of the codec or actual bandwidth used.

For call counting, the following default values are used for Layer 3 voice and video bandwidth when calculating the amount of available bandwidth at a location:

•Voice calls = 102 kbps

•Video calls = 500 kbps

Although call counting provides a simplified form of call admission control, it also has the disadvantage that bandwidth reserved for voice and video in the WAN might not be used efficiently.

To enable call counting in Unified CM Administration, select Service Parameters > Clusterwide Parameters (Call Admission Control). (See Figure 9-5.) The default setting for Call Counting CAC Enabled is False. The voice and video bandwidth values for call counting are configurable.

Figure 9-5 Configuring Call Counting

Cisco Unified Communications Manager Business Edition

Cisco Unified Communications Manager Business Edition supports IPv4 only.

	Deploying IPv6 in Unified Communications Networks with Cisco Unified Communications Manager
	Call Processing and Call Admission Control
Deploying IPv6 in Unified Communications Networks with Cisco Unified Communications Manager Preface Introduction IPv6 Basics IPv6 Support in Cisco Unified Communications Devices Unified Communications Deployment Models for IPv6 Network Infrastructure Gateways Trunks Media Resources and Music on Hold Call Processing and Call Admission Control Dial Plan Applications IP Video Telephony IP Telephony Migration Options Security Unified Communications Endpoints Configuring IPv6 in Cisco Unified CM Configuring Cisco Integrated Services Routers Configuring Cisco VG224 Analog Voice Gateway Configuring Cisco IOS Gateways	Download this chapter Call Processing and Call Admission Control Download the complete book Deploying IPv6 in Unified Communications Networks with Cisco Unified Communications Manager (PDF - 3 MB) Feedback Table Of Contents Call Processing and Call Admission Control Call Processing Enabling Call Processing for IPv6 Configuring IPv6 in the CLI of Each Server in the Cluster Configuring the Unified CM Server IPv6 Address in Cisco Unified Operating System Administration Configuring Unified CM Server IPv6 Addresses in Unified CM Administration Cluster-Wide IPv6 Configuration Unified CM Server Hardware Platforms NIC Teaming for Network Fault Tolerance Intra-Cluster Communications TFTP Server Unified CM CTI Unified CM AXL/SOAP SNMP Cisco Unified Communications Applications Unified CM Platform Capacity Planning Interoperability of Unified CM and Unified CM Express Call Admission Control Call Admission Control with Unified Communications IPv6 Deployments Locations-Based Call Counting Call Admission Control Cisco Unified Communications Manager Business Edition Call Processing and Call Admission Control Revised: June 08, 2010; OL-19142-02 This chapter discusses aspects of call processing and call admission control that apply specifically to IPv6. Call Processing This section describes a few changes to call processing operation for IPv6, along with some IPv6 configuration information. For information on designing scalable and resilient call processing systems with Cisco Unified Communications Manager (Unified CM), refer to the Cisco Unified Communications Solution Reference Network Design (SRND), available at http://www.cisco.com/go/ucsrnd. Enabling Call Processing for IPv6 To enable call processing for IPv6, you must first enabled IPv6 throughout the Cisco Unified Communications Manager (Unified CM) cluster, as outlined in the following steps: 1. Configure IPv6 on each server in the Unified CM cluster, either through the server operating system (OS) command line interface (CLI) or through the Cisco Unified Operating System Administration graphical user interface (GUI). 2. Configure IPv6 in Cisco Unified CM Administration. Configuring IPv6 in the CLI of Each Server in the Cluster Before you enable IPv6 in Cisco Unified CM Administration, you must configure IPv6 on each server in the cluster by using the following server operating system (OS) CLI commands: •Enable IPv6 by using the set network ipv6 service enable command. •Set a static IPv6 address for your server by using the set network ipv6 static_address <addr> <mask> command. The DHCPv6 client is also supported, but its use is not recommended. •To view the platform's IPv6 address settings, use the show network ipv6 settings command. Example output from this command is as follows: IPv6 : enabled DHCPv6 : disabled IPv6 addresses: Address:2001:db8:c18:1:21c:c4ff:feef:ca0 Mask:64 Scope:Global Duplicate:no Address:fe80::21c:c4ff:feef:ca0 Mask:64 Scope:Link Configuring the Unified CM Server IPv6 Address in Cisco Unified Operating System Administration Figure 9-1 shows how to configure the IPv6 address of the server platform by using the Cisco Unified Operating System Administration GUI. To set the address, select Settings > IP > Ethernet IPv6. Figure 9-1 Configuring the Server Platform IPv6 Address in Cisco Unified Operating System Administration Configuring Unified CM Server IPv6 Addresses in Unified CM Administration After you configure the server platform IPv6 address, define the IPv6 address for each Unified CM server by using Cisco Unified CM Administration. Select System > Server, and enter the IPv6 address in the IPv6 Name field (see Figure 9-2). This IPv6 address allows SCCP phones to retrieve the IPv6 address of this Unified CM from the configuration file downloaded from the TFTP server. Figure 9-2 Configuring the Unified CM Server IPv6 Address in Unified CM Administration Cluster-Wide IPv6 Configuration You can configure the following cluster-wide IPv6 settings for each Unified CM server through the Enterprise Parameters page for IPv6 Configuration Modes in Unified CM Administration (see Figure 9-3): •Enable IPv6 •IP Addressing Mode Preference for Media •IP Addressing Mode Preference for Signaling •Allow Auto-Configuration for Phones Figure 9-3 Cluster-Wide IPv6 Configuration Modes Enable IPv6 Set this parameter to True to enable IPv6. The default setting is False. IP Addressing Mode Preference for Media This parameter has two setting options: •IPv4 (default) •IPv6 This cluster-wide IP Addressing Mode Preference for Media is different than the device-level IP addressing mode, and it serves two purposes: •The cluster-wide Addressing Mode Preference for Media is used to select which IP addressing version to use for media when a call is made between two dual-stack devices. •The cluster-wide Addressing Mode Preference for Media is also used when there is a mismatch in supported IP addressing versions between two devices. If an IPv6-only device calls an IPv4-only device, an MTP must be inserted into the media path to convert between IPv4 and IPv6. Typically both devices will have MTP media resources available to them in their media resource group (MRG). The cluster-wide Addressing Mode Preference for Media determines which device's MTP is used to convert between IPv4 and IPv6 for the call. MTP resource allocation is discussed in detail in the chapter on Media Resources and Music on Hold, page 8-1. IP Addressing Mode Preference for Signaling The cluster-wide IP Addressing Mode Preference for Signaling setting is used by devices whose IP Addressing Mode Preference for Signaling is set to Use System Default. The cluster-wide IP Addressing Mode Preference for Signaling has two setting options: •IPv4 (default) •IPv6 Allow Auto-Configuration for Phones The cluster-wide setting of Allow Auto-Configuration for Phones is used by phones whose Allow Auto-Configuration for Phones parameter is set to Default. Allow Auto-Configuration for Phones has two settings: •On (default) •Off Unified CM Server Hardware Platforms All standard Unified CM hardware platforms are capable of supporting IPv6. Unified CM clusters utilize various types of servers, depending on the scale, performance, and redundancy required. They range from non-redundant, single-processor servers to highly redundant, multi-processor units. For a list of the general types of servers you can use in a Unified CM cluster, along with their main characteristics, refer to the Cisco Unified Communications Solution Reference Network Design (SRND), available at http://www.cisco.com/go/ucsrnd. NIC Teaming for Network Fault Tolerance NIC teaming for Network Fault Tolerance with Cisco Unified CM is supported for IPv6 on Hewlett-Packard and IBM server platforms with dual Ethernet network interface cards (NICs). This feature allows a server to be connected to the Ethernet through two NICs and, hence, two cables. NIC teaming prevents network downtime by transferring the workload from the failed port to the working port. NIC teaming cannot be used for load balancing or increasing the interface speed. Intra-Cluster Communications There are two primary types of intra-cluster communications, database replication and Intra-Cluster Communication Signaling (ICCS), both of which support IPv4 only. TFTP Server Within any Cisco Unified CM system, endpoints such as IP phones rely on a TFTP process to acquire configuration files, software images, and other endpoint-specific information. The Cisco TFTP service is a file serving system that can run on one or more Unified CM servers. It builds configuration files and serves firmware files, ringer files, device configuration files, and so forth, to endpoints. When IPv6 is enabled in the Unified CM cluster, the TFTP server inherits its IPv6 server address from the configured server address. This allows the TFTP server to serve files to devices using IPv6 signaling. Unified CM CTI Unified CM's CTI interface is IPv6-aware. This means that the CTI interface communicates with IPv4 addresses, but it can receive and understand IPv6 addresses embedded in application protocol data units (PDUs). Unified CM AXL/SOAP Unified CM's Administrative XML (AXL) Simple Object Access Protocol (SOAP) interface is IPv6-aware. This means that the AXL/SOAP interface communicates with IPv4 addresses, but it can receive and understand IPv6 addresses embedded in application protocol data units (PDUs). SNMP Simple Network Management Protocol (SNMP) for Unified CM is IPv6-aware and communicates with IPv4 addresses, but it can receive and understand IPv6 addresses embedded in application protocol data units (PDUs). The SNMP Management Information Base (MIB) for Unified CM supports IPv6 addresses for IPv6-only IP phones and for dual-stack phones. Cisco Unified Communications Applications The majority of Cisco Unified Communications applications support IPv4 addressing only. The exception to this is Cisco Unified Provisioning Manager, which is IPv6-aware. Unified CM Platform Capacity Planning IPv6 addresses require additional Unified CM server memory when compared with IPv4 addresses. With respect to this additional overhead in a Unified CM deployment with a large number of IPv6 devices, the busy hour call completion (BHCC) capacity is approximately 3% to 5% less than the capacity of IPv4-only deployments. Interoperability of Unified CM and Unified CM Express Cisco Unified Communications Manager Express (Unified CME) supports IPv4-only. If you are deploying Unified CME with Unified CM, follow the design guidance in the Cisco Unified Communications Solution Reference Network Design (SRND), available at http://www.cisco.com/go/ucsrnd. Call Admission Control IPv6-enabled Cisco Unified CM 8.0 supports single-site deployments, multi-site WAN deployments with distributed call processing, and multi site deployments with centralized call processing. Call admission control is required where calls are made over a WAN between remote sites on the same cluster or between Cisco Unified CM clusters (see Figure 9-4). Figure 9-4 Multi-Site Unified Communications Deployment Call Admission Control with Unified Communications IPv6 Deployments Unified Communications IPv6 deployments with Cisco Unified CM 8.0 support locations-based topology-unaware call admission control only for calls between remote sites in the same cluster and over intercluster trunks. Topology-unaware call admission control requires the WAN to be hub-and-spoke, or a spokeless hub in the case of a Multiprotocol Label Switching (MPLS) virtual private network (VPN). This topology ensures that call admission control, provided by the locations configuration mechanism in Unified CM, works properly in keeping track of the bandwidth available between any two sites in the WAN. For general guidance on topology-unaware call admission control, refer to the Cisco Unified Communications Solution Reference Network Design (SRND), available at http://www.cisco.com/go/ucsrnd. Topology-aware Resource Reservation Protocol (RSVP) cannot be used within the cluster or between clusters as a call admission control technique. For IPv6-enabled Unified CM clusters, this means the following: •Locations-based call admission control must be used between sites controlled by the same Unified CM cluster •Unified CM SIP trunks support only locations-based call admission control (IPv4 and/or IPv6). •Unified CM MGCP trunks support only locations based call admission control (IPv4 only). •Unified CM H.323 trunks support locations-based call admission control and gatekeeper-controlled call admission (IPv4 only). For IPv6 traffic, Unified CM uses the values shown in Table 5-1 in its locations-based call admission control algorithm. Locations-Based Call Counting Call Admission Control Cisco Unified CM 8.0 also supports a type of locations-based, topology-unaware call admission control known as call counting. Less sophisticated than standard Unified CM locations-based call admission control, call counting uses a fixed bandwidth value for each voice and video call, irrespective of the codec or actual bandwidth used. For call counting, the following default values are used for Layer 3 voice and video bandwidth when calculating the amount of available bandwidth at a location: •Voice calls = 102 kbps •Video calls = 500 kbps Although call counting provides a simplified form of call admission control, it also has the disadvantage that bandwidth reserved for voice and video in the WAN might not be used efficiently. To enable call counting in Unified CM Administration, select Service Parameters > Clusterwide Parameters (Call Admission Control). (See Figure 9-5.) The default setting for Call Counting CAC Enabled is False. The voice and video bandwidth values for call counting are configurable. Figure 9-5 Configuring Call Counting Cisco Unified Communications Manager Business Edition Cisco Unified Communications Manager Business Edition supports IPv4 only.
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