Table Of Contents

A - B - C - D - E - F - G - H - I - L - M - N - O - P - R - S - T - U - V -

Index

A

accessibility features 2-8

accessing

CAR 2-6

Dialed Number Analyzer 2-6

online help 2-6

web interface 2-1

A Cisco DB Replicator service 9-13

A Cisco DB service 9-12

alarm definitions

CallManager Alarm catalog 5-3

creating user-defined text for 5-1

overview 3-3

searching for and viewing 5-1

System Alarm Catalog 5-2

alarms

CallManager Alarm Catalog 5-3

Cisco Syslog Agent Enterprise Parameters 4-1

configuration checklist 3-4

configuration overview 3-2

configuration settings 4-4

configuring 4-1, 4-2

definitions 3-3

destinations 4-4

event level settings 4-4

Event Viewer 4-4

NT Event Viewer 4-5

overview 3-1

SDI trace library 4-5

SDL trace library (CUM and UCMBE only) 4-4

service groups for 4-4

Syslog 4-5

System Alarm Catalog 5-2

updating 4-2

viewing information 3-4

alert summary report 10-14

B

browser support 1-4

C

call activities report 10-10

CallManager Alarm Catalog 5-3

CDR general parameter 13-4

Cisco AMC Service 9-10

Cisco AXL Web Service 9-2

Cisco Bulk Provisioning Service 9-2

Cisco CallManager Admin service 9-16

Cisco CallManager Attendant Console Server service 9-6

Cisco CallManager Cisco IP Phone Services 9-15

Cisco CallManager Personal Directory service 9-15

Cisco CallManager service 9-3

Cisco CallManager Serviceability service 9-11

Cisco CAR Scheduler service 9-16

Cisco CAR Web Service 9-7

CISCO-CCM-CAPABILITY MIB 14-9, 14-10

CISCO-CCM-MIB 14-9, 14-10

dynamic tables 14-10, 14-12

static tables 14-12

trap parameters

configuring 18-2

troubleshooting tips 19-2

Cisco CDP Agent service 9-13

Cisco-CDP-MIB 14-8

Cisco CDP service 9-11

Cisco CDR Agent service 9-16

Cisco Certificate Authority Proxy Function (CAPF) service 9-8

Cisco Certificate Expiry Monitor service 9-13

Cisco CTIManager service 9-5

Cisco CTL Provider service 9-7

Cisco Database Layer Monitor service 9-14

Cisco DB Replicator service 9-13

Cisco DB service 9-12

Cisco DHCP Monitor service 9-6

Cisco Dialer Analyzer service 9-5

Cisco DirSync service 9-8

Cisco DRF Local 9-11

Cisco DRF Master 9-11

Cisco Extended Functions service 9-9

Cisco Extension Mobility Application 9-15

Cisco Extension Mobility service 9-5

Cisco IP Manager Assistant Service 9-6

Cisco IP Voice Media Streaming App service 9-5

Cisco License Manager service 9-14

Cisco Log Partition Monitoring Tool service 9-10

Cisco Messaging Interface service 9-4

Cisco RIS Data Collector service 9-10

Cisco RTMT Reporter Servlet 9-10

Cisco Serviceability Reporter service 9-3

Cisco SOAP - CDRonDemand Service 9-7

Cisco SOAP-Log Collection APIs 9-15

Cisco SOAP-Performance Monitoring APIs service 9-14

Cisco SOAP-Real-Time Service APIs service 9-14

Cisco Syslog Agent service 9-13

CISCO-SYSLOG-MIB 14-9

trap parameters

configuring 18-1

Cisco TFTP service 9-4

Cisco Tomcat service 9-12

Cisco Tomcat Stats Servlet 9-10

Cisco Trace Collection Service 9-12

Cisco Trace Collection Servlet 9-11

Cisco Unified Mobile Voice Access Service 9-5

Cisco WebDialer Web Service 9-6

CLI

starting services 11-6

stopping services 11-6

cluster

service activation recommendations 11-2

community strings

configuration settings 15-3

configuring 15-2

deleting 15-4

description 14-5

finding 15-1

Control Center

feature services 9-17

network services 9-17

overview 9-17

starting services 9-17, 11-4

stopping services 9-17, 11-4

viewing service status 9-17

viewing status 11-4

D

debug trace levels

Cisco CallManager

SDI fields 7-10

SDL fields 7-12, 7-13

Cisco CallManager Attendant Console Server fields 7-13

Cisco CTIManager

SDI fields 7-13

SDL fields 7-14

Cisco Extended Functions fields 7-15

Cisco Extension Mobility fields 7-15

Cisco IP Manager Assistant fields 7-16

Cisco IP Voice Media Streaming Application fields 7-16

Cisco Web Dialer Web Service fields 7-17

Database Layer Monitor fields 7-9

RIS Data Collector fields 7-9

service settings 7-7

servlet settings 7-7

TFTP fields 7-17

device name based trace monitoring 7-1

device statistics report 10-2

disk allocation 13-4

document

product security overview 1-xiii

E

event levels for alarms 4-4

F

feature services

activating 9-1, 11-1

configuration checklist 9-18

deactivating 11-1

overview 9-1

starting 9-1, 11-4

stopping 9-1, 11-4

viewing status 9-1, 11-4

G

general parameter settings 13-4

H

Host Resources Agent service 9-13

HOST-RESOURCES MIB 14-9

HOST-RESOURCES-MIB

troubleshooting tips 19-4

HTTPS

overview (IE and Netscape) 2-3

saving certificate to trusted folder (IE) 2-3, 2-4

saving certificate to trusted folder (Netscape) 2-5

I

informs

configuration parameters 14-6

configuration settings 15-7, 16-7

configuring 15-6, 16-6

deleting 15-7, 16-8

finding 15-5, 16-5

overview 14-5

L

logging out of interface 2-6

M

Management Information Base (MIB)

CISCO-CCM-CAPABILITY MIB 14-9, 14-10

CISCO-CCM-MIB 14-9, 14-10

dynamic tables 14-10, 14-12

static tables 14-12

Cisco-CDP-MIB 14-8

CISCO-SYSLOG-MIB 14-9

HOST-RESOURCES MIB 14-9

MIB-II 14-9

overview 14-7

SYSAPPL-MIB 14-8

MIB2 Agent service 9-12

MIB2 system group

configuring 17-1

MIB-II 14-9

N

navigating to other web interfaces 2-6

Network Agent Adaptor service 9-13

network services

Control Center 9-9

overview 9-9

starting 9-9, 11-4

stopping 9-9, 11-4

viewing status 9-9, 11-4

notification destination (V1/V2)

configuration settings 15-7

configuring 15-6

deleting 15-7

finding 15-5

notification destination (V3)

configuration settings 16-7

configuring 16-6

deleting 16-8

finding 16-5

NT Event Viewer 4-5

O

output settings for trace 7-18

overview

accessibility features 2-8

accessing CAR 2-6

accessing Dialed Number Analyzer 2-6

accessing online help 2-6

accessing web interface 2-1

alarm definitions 3-3

alarms 3-1

browser support 1-4

CAR 1-2

Cisco Unified Serviceability 1-1

Dialed Number Analyzer 1-2

feature services 9-1

HTTPS 2-3

informs 14-5

logging out of interface 2-6

MIBs 14-7

navigating to other web interfaces 2-6

network services 9-9

remote serviceability 1-3

RTMT 1-2

serviceability archive reports 10-1

serviceability reports archive 10-1

SNMP 14-1, 14-2

trace 6-1

trace collection 6-3

traps 14-5

troubleshooting trace settings 6-2

verifying version 2-6

P

performance protection report 10-17

product security overview 1-xiii

R

Real-Time Monitoring Tool

alert summary report 10-14

call activities report 10-10

device statistics report 10-2

performance protection report 10-17

server statistics report 10-5

service

Cisco AMC Service 9-10

Cisco CallManager Serviceability RTMT 9-9

Cisco Log Partition Monitoring Tool 9-10

Cisco RisBean Library 9-10

Cisco RIS Data Collector 9-10

Cisco RTMT Reporter Servlet 9-10

Cisco Tomcat Stats Servlet 9-10

serviceability reports archive

service parameters 10-2

service statistics report 10-7

remote serviceability 1-3

report

alert summary 10-14

call activities 10-10

device statistics 10-2

performance protection 10-17

server statistics 10-5

service statistics 10-7

reporting tools 1-2

overview 1-2

S

SDL configuration

characteristics

Cisco CallManager service 7-13

Cisco CTIManager service 7-14

filter settings

Cisco CallManager service 7-12

Cisco CTIManager 7-14

security

HTTPS for IE 6 2-3

HTTPS for IE 7 2-4

HTTPS for Netscape 2-5

server statistics report 10-5

service

A Cisco DB 9-12

A Cisco DB Replicator 9-13

activating 11-1

activating trace 7-1

Cisco AMC Service 9-10

Cisco AXL Web Service 9-2

Cisco Bulk Provisioning Service 9-2

Cisco CallManager 9-3

Cisco CallManager Admin 9-16

Cisco CallManager Attendant Console Server 9-6

Cisco CallManager Cisco IP Phone Services 9-15

Cisco CallManager Personal Directory 9-15

Cisco CallManager Serviceability 9-11

Cisco CallManager Serviceability RTMT 9-9

Cisco CAR Scheduler 9-16

Cisco CAR Web Service 9-7

Cisco CCM SNMP Service 9-3

Cisco CDP 9-11

Cisco CDP Agent 9-13

Cisco CDR Agent 9-16

Cisco Certificate Authority Proxy Function (CAPF) 9-8

Cisco Certificate Expiry Monitor 9-13

Cisco CTIManager 9-5

Cisco CTL Provider 9-7

Cisco Database Layer Monitor 9-14

Cisco DHCP Monitor Service 9-6

Cisco Dialed Number Analyzer 9-5

Cisco DirSync 9-8

Cisco DRF Local 9-11

Cisco DRF Master 9-11

Cisco Extended Functions 9-9

Cisco Extension Mobility 9-5

Cisco Extension Mobility Application 9-15

Cisco IP Manager Assistant 9-6

Cisco IP Voice Media Streaming App 9-5

Cisco License Manager 9-14

Cisco Log Partition Monitoring Tool 9-10

Cisco Messaging Interface 9-4

Cisco RIS Data Collector 9-10

Cisco RTMT Reporter Servlet 9-10

Cisco Serviceability Reporter 9-3

Cisco SOAP - CDRonDemand Service 9-7

Cisco SOAP-Log Collection APIs 9-15

Cisco SOAP-Performance Monitoring APIs 9-14

Cisco SOAP-Real-Time Service APIs 9-14

Cisco Syslog Agent 9-13

Cisco TFTP 9-4

Cisco Tomcat 9-12

Cisco Tomcat Stats Servlet 9-10

Cisco Trace Collection Service 9-12

Cisco Trace Collection Servlet 9-11

Cisco Unified Mobile Voice Access Service 9-5

Cisco WebDialer Web Service 9-6

configuration checklist 9-18

configuring alarms for 4-2

Control Center overview 9-17

deactivating 11-1

debug trace levels 7-7

feature services 9-1

Host Resources Agent 9-13

MIB2 Agent 9-12

Native Agent Adaptor 9-13

network services 9-9

SNMP Master Agent 9-12

starting 11-4

starting services 9-17

stopping 11-4

stopping services 9-17

System Application Agent 9-13

viewing service status 9-17

viewing status 11-4

serviceability reports archive

alert summary report 10-14

call activities report 10-10

configuration checklist 10-18

configuring 12-1

device statistic report 10-2

overview 10-1

performance protection report 10-17

server statistic report 10-5

service parameters 10-2

service statistics report 10-7

service activation

activating 11-1

deactivating 11-1

recommendations for a cluster 11-2

service groups

alarms 4-4

for trace 7-4

services

trace field descriptions 7-8

service statistics report 10-7

servlet

debug trace levels 7-7

SNMP

basics 14-2

CISCO-CCM-MIB trap parameters

configuring 18-2

CISCO-SYSLOG-MIB trap parameters

configuring 18-1

community strings

configuration settings 15-3

configuring 15-2

deleting 15-4

description 14-5

finding 15-1

configuration checklist 14-14

configuration requirements 14-3

informs

configuration parameters 14-6

configuration settings 15-7, 16-7

configuring 15-6, 16-6

deleting 15-7, 16-8

finding 15-5, 16-5

overview 14-5

MIB 14-7

MIB2 system group

configuring 17-1

notification destination (V1/V2)

configuration settings 15-7

configuring 15-6

deleting 15-7

finding 15-5

notification destination (V3)

configuration settings 16-7

configuring 16-6

deleting 16-8

finding 16-5

overview 14-1

remote monitoring with 14-1

service

Cisco CCM SNMP Service 9-3

Cisco CDP Agent 9-13

Cisco Syslog Agent 9-13

Host Resources Agent 9-13

MIB2 Agent 9-12

Network Agent Adaptor 9-13

SNMP Master Agent 9-12

System Application Agent 9-13

services 14-4

SNMPv1 14-3

SNMPv2c 14-3

SNMPv3 14-4

trace configuration 14-14

traps

configuration parameters 14-6

configuration settings 15-7, 16-7

configuring 15-6, 16-6

deleting 15-7, 16-8

finding 15-5, 16-5

overview 14-5

troubleshooting tips 19-1

CISCO-CCM-MIB 19-2

HOST-RESOURCES-MIB 19-4

troubleshooting tips for developers 19-5

user

configuration settings 16-3

configuring 16-2

deleting 16-4

description 14-5

finding 16-1

SNMP Master Agent service 9-12

SOAP

service

Cisco SOAP - CDRonDemand Service 9-7

Cisco SOAP-Log Collection APIs 9-15

Cisco SOAP-Performance Monitoring APIs 9-14

Cisco SOAP-Real-Time Service APIs 9-14

SYSAPPL-MIB 14-8

System Alarm Catalog 5-2

System Application Agent service 9-13

T

trace

Cisco CallManager Attendant Console Server service

trace fields 7-13

Cisco CallManager service

SDI trace fields 7-10

SDL trace fields 7-12, 7-13

Cisco CTIManager service

SDI trace fields 7-13

SDL trace fields 7-14

Cisco Database Layer Monitor service

trace fields 7-9

Cisco Extended Functions service

trace fields 7-15

Cisco Extension Mobility service

trace fields 7-15

Cisco IP Manager Assistant service

trace fields 7-16

Cisco IP Voice Media Streaming App service

trace fields 7-16

Cisco RIS Data Collector service

trace fields 7-9

Cisco TFTP service

trace fields 7-17

Cisco Web Dialer Web Service

trace fields 7-17

collection 6-3

configuration and collection checklist 6-3

configuration overview 6-2

configuring 7-1

debug trace levels for service 7-7

debug trace levels for servlet 7-7

device name based trace monitoring 7-1

output settings 7-18

overview 6-1

recommendations for SNMP 14-14

service groups for 7-4

trace and log central 6-3

trace field descriptions 7-8

troubleshooting trace settings 6-2, 8-1

trace collection 6-3

traps

configuration parameters 14-6

configuration settings 15-7, 16-7

configuring 15-6, 16-6

deleting 15-7, 16-8

finding 15-5, 16-5

overview 14-5

troubleshooting

CISCO-CCM-MIB 19-2

for SNMP developers 19-5

HOST-RESOURCES-MIB 19-4

SNMP 19-1

trace settings 6-2, 8-1

U

user-defined alarm descriptions 5-1

users (SNMP)

configuration settings 16-3

configuring 16-2

deleting 16-4

description 14-5

finding 16-1

V

viewing alarm information 3-4