Table Of Contents
Monitoring and Supporting Cisco TelePresence Manager
Contents
Introduction
Post-Install Guidelines for CTS-Manager
Meetings
Process/Response Times for Scheduled Meetings
Modifying Meeting Details from a Calendar Client
Calendar Scheduling Limitation
Generating Scheduled Meeting Reports
Exporting Scheduled Meeting Data
Meeting Details
Summary
Bridges and Servers
Intercompany
WebEx
Usage Survey
Meeting Options
Status Dashboard
Metrics Dashboard
Room Utilization
Meeting Benefits
Meetings by Purpose
Meetings by Benefits
Scheduled Meetings
Ad Hoc Meetings
Meetings Avoided Travel
Travel Savings
Emissions Savings
Productivity Savings
Rooms Added
TelePresence Room Utilization
Meeting Benefits
VC Room Utilization
Users
Current Logins
Meeting Organizers
TelePresence Rooms
Manually Updating Room Schedules on the Cisco TelePresence Room Phone
Viewing Scheduled Meetings for a Specific Room
Tentative Room Reservation
Bridges and Servers
Summary Tab
Generating Bridges or Servers Reports
Capability Tab
Unified CM
VC Rooms
Command Line Interface
Starting a CLI Session
Monitoring and Supporting Cisco TelePresence Manager
First Published: September 27, 2010, OL-22226-01
Contents
•
Introduction
•Post-Install Guidelines for CTS-Manager
•Meetings
•Status Dashboard
•Metrics Dashboard
•TelePresence Room Utilization
•Meeting Benefits
•VC Room Utilization
•Users
•TelePresence Rooms
•Bridges and Servers
•Unified CM
•VC Rooms
•Command Line Interface
Introduction
CTS-Manager monitoring features allow you to monitor:
•Scheduled meetings
•Status of system services
•Meeting benefits and survey results
•TelePresence and video conferencing room utilization
•Users
Note The meeting benefits, survey results and room utilization monitoring features require the Reporting API and Meeting Benefits license. For more information, see Licensing for CTS-Manager.
Post-Install Guidelines for CTS-Manager
The purpose of this chapter is to outline the information you will need to reference in order to configure the system after installing the CTS-Manager.
The flow of tasks you need to do for additional configurations for the CTS-Manager are provided in the following table.
Table 12-1 Post-Install Guidelines for CTS-Manager
Setup Procedure Guidelines after Installing CTS-Manager
|
Description
|
Location
|
Monitoring and Supporting CTS-Manager
|
Describes the support features available when you log into CTS-Manager using a Live Desk role.
|
Current Chapter.
|
CTS-Manager Emails and End-User Web UI
|
The Calendar service (either Microsoft Exchange or IBM Domino) sends and acceptance email to the meeting organizer, with the notice that the rooms have been reserved and placed on the calendar. CTS-Manager also sends either a confirmation email or an action required email to the meeting organizer when a meeting is scheduled
|
Chapter 13, "CTS-Manager Emails and Meeting Manager"
|
If at any time you encounter problems, go to Chapter 15, "Troubleshooting Cisco TelePresence Manager" to see how to correct the problem.
Meetings
The Monitor > Meetings window allows you to view information about the scheduled meetings, including:
•Status
•Start Time
•End Time
•Meeting Subject
•Meeting Organizer
•Rooms
Figure 12-1 Meetings window
When a meeting is scheduled using Microsoft Outlook or IBM Lotus Notes, an e-mail is generated to confirm the meeting and provide a link to meeting details. The CTS-Manager must be reachable from an Exchange Server for Meeting Notification to work.
Note A maximum of 5 concurrent users can filter a room.
The Scheduled Meetings window provides another way to view and modify meeting details.
In the current version of CTS-Manager, it is possible to search from 1 to 15000 meeting records.
Warning When a meeting organizer modifies their meeting in Microsoft Outlook, they must click the Send Update button for the changes to be sent to CTS-Manager.
Note If meetings do not appear automatically in CTS-Manager, you must do a manual sync. Make sure you can ping the CTS-Manager hostname from the Exchange server.
Note If you remove a room from Microsoft Exchange and it is not removed from a meeting in CTS-Manager, schedule at least one meeting for the affected room in Exchange, then resync the room in CTS-Manager by going to Configure > Microsoft Exchange, selecting the room and clicking Resync.
Process/Response Times for Scheduled Meetings
Microsoft Exchange or IBM Domino calender servers typically confirm a meeting request within one minute if all the affected meeting rooms are in auto-accept mode. A meeting room in proxy mode must have a delegate respond to a meeting invite. This can affect the response time for a scheduled meeting. Once all room reservations are confirmed the meeting should appear in the Scheduled Meetings window and the phone's screen within 15 minutes. If email alerts are turned on, confirmation or error emails are generated and sent within 10-15 minutes.
Modifying Meeting Details from a Calendar Client
•If a meeting organizer updates the Subject field of a meeting scheduled with Lotus Notes that has already been synchronized with CTS-Manager, the update is not reflected in phone user interface.
•If a meeting is modified within a few minutes of the meeting's starting time (such as a time change, or room change), the modification may not appear on the room phone screen or in the Cisco TelePresence Manager's Scheduled Meetings window. This does not affect any user's ability to schedule a new meeting at the original time (premodified) time.
•A notification email is not generated if a meeting is processed as part of a server startup.
•Modifying an individual occurence of a recurring meeting, like changing its start or end time, makes it an exception (standalone) meeting. If you delete a room from any of the original recurring meeting occurrences, you must send an update from your Calendar client to all attendees, so that it is only deleted from the original recurring meeting occurrences and not from the exception meeting.
•Modifications to an in-progress or completed meeting, except for time, are ignored.
•Time modifications to an in-progress/completed meeting generate a new meeting with the new time. The in-progress/completed meeting remains unchanged.
Note A tentative room meeting process in CTS-Manager does not work for the Domino Calendar server at this time.
Calendar Scheduling Limitation
CTS-Manager only displays endpoint scheduling information for a 12 month window. If a meeting organizer schedules a recurring meeting with meeting instances that extend outside this window, those meeting instances are added to the CTS-Manager database as the calendar date moves forward. If a meeting organizer schedules a future meeting outside the present 12 month window the meeting is not displayed in CTS-Manager until the meeting falls inside the 12 month window.
Generating Scheduled Meeting Reports
You can generate a report about specific scheduled meetings or activity between specific dates by supplying any or all of the following details:
Step 1 Enter the meeting room name in the Room field.
Step 2 Enter the user name of the meeting organizer in the Organizer field.
Step 3 From the Status drop-down list, choose the All, Needs Help, With Error, In Progress, Scheduled, Completed, or No Show meeting status.
Note A meeting is in the Needs Help state if the Live Desk soft key on the room phone has been selected.
Step 4 Use the Calendar icon to choose beginning and ending dates, or enter the dates in the Start On and End On fields using the MM/DD/YYYY date format.
Step 5 Enter the name of the bridge or server.
Step 6 Click Filter.
Table 12-2 describes the Scheduled Meetings information.
Table 12-2 Scheduled Meetings Information
Field or Button
|
Description or Setting
|
Start Time
|
The scheduled starting time for a meeting. Click the arrow in the header of the Start Time column to sort the time from earliest to latest or latest to earliest.
|
End Time
|
The scheduled ending time for a meeting.
|
Status
|
Meeting status: All, With Error, In Progress, Scheduled, Completed, or No Show.
Note Moving your mouse pointer over the status icon of a meeting reveals the meaning of the status.
Note A meeting that has been started, is shown as In Progress. When a TelePresence meeting is ended, the meeting is shown as Completed. A meeting can be started multiple times before its scheduled end time.
|
Subject
|
Information (such as the meeting subject) provided about the meeting.
|
Organizer
|
Login name of the person who scheduled the meeting. Click the arrow in the header of the Organizer column to sort the list in ascending or descending alphabetical order.
|
Room
|
Meeting room name as specified in the Microsoft Exchange or IBM Domino database.
|
Details
|
Click this button to view detailed information about a selected meeting. See Meeting Details for more information.
|
Note If a meeting does not appear in the list Scheduled Meetings and it is a recurring meeting, check the starting date of the first occurrence of the meeting. If the meeting was scheduled to begin more than two years in the past, reschedule future occurrences.
Exporting Scheduled Meeting Data
You can use the Export Data button to export your scheduled meeting data to a tab-separated values (.tsv) file. The meeting data exported includes the meetings appearing in the Scheduled Meetings window.
Use the filter to display only the scheduled meetings you want to export. You can export as many as 500 meetings. The exported data file is a tab-delimited text file.
Figure 12-2 Viewing Exported Scheduled Meeting Data
Meeting Details
The meeting details window provides detailed information about a specific meeting and allows the administrator to make changes to the meeting's settings and correct possible errors.
To access the meeting details window:
Step 1 Click the radio button next to the scheduled meeting to select it.
Step 2 Click Details.
The meeting details window appears displaying summary information for the selected meeting.
Tip You can also click the meeting subject to open the meeting details window.
The Meeting Details window is divided into the following tabs:
•Summary
•Bridges and Servers
•Intercompany
•WebEx
•Usage Survey
•Meeting Options
Summary
Table 12-3 Meeting Details Summary Window
Field or Section Name
|
Description
|
Subject
|
The person scheduling the meeting enters the information in the Subject field.
|
Organizer
|
This field displays the name and email address of the person scheduling the meeting.
|
Time
|
Displays the date, time and duration of the meeting.
|
Rooms
|
Lists the rooms that are participating in the meeting.
|
Notification Email
|
If the system is set up for email notification, clicking the Send Email button sends a meeting confirmation email to the meeting organizer.
|
WebEx
|
Displays the WebEx information (if used) for the meeting.
|
Intercompany
|
Displays the Intercompany information for the meeting.
|
Video Conferencing Interop
|
Displays the video conferencing interoperability information for the meeting.
|
Record Meeting
|
Displays the video recording information for the meeting.
|
Hide Meeting Subject
|
Displays whether the meeting subject will be displayed on the TelePresence phone or not.
|
Not a TelePresence Meeting
|
Indicates if the meeting is not a TelePresence meeting.
|
The Summary tab provides basic information about the meeting.
Bridges and Servers
The bridges and servers tab appears if the meeting is a multipoint meeting (three or more rooms are scheduled). This window displays how many segments are reserved for the meeting and allows the administrator to change the multipoint meeting switch and the Cisco Media Experience Engine (MXE) assigned to the meeting, if Interoperability with Video Conferencing is enabled.
Note If an MXE video conference (VC) room is added to a meeting with one CTS endpoint, it becomes a multipoint meeting, even though there are only two endpoints. 1 CTS and 1 MXE VC Room = multipoint meeting pushed to CTMS
.
Table 12-4 Bridges and Servers Window
Field or Section Name
|
Description
|
Multipoint Meeting Switch
|
The Cisco TelePresence Multipoint Switch (CTMS) used for the meeting.
|
Multipoint Call-In Number
|
The call-in number for TelePresence rooms to attend the meeting.
|
Meeting Number
|
The unique ID number generated by CTS-Manager to identify the scheduled meeting.
|
Bridge Call-In Number
|
The call-in number for video conferencing rooms to attend the meeting.
Note Video conferencing is not permitted when Intercompany is in use or if Studio Mode Recording is enabled.
|
MXE Associated
|
The MXE used for the meeting.
Note If Interoperability with Video Conferencing is enabled, multipoint meetings require a CTMS and an MXE in a scheduled state.
|
Intercompany
The Intercompany window provides the ability to schedule TelePresence meetings with other companies.
Table 12-5 Meeting Details Intercompany Window
Field or Section Name
|
Description
|
Does this meeting include TelePresence rooms from another company?
|
Select Yes to enable Intercompany TelePresence for the meeting.
Note Additional fields appear when Intercompany is enabled.
|
Which company will host the TelePresence multipoint bridge?
|
Select Our Company if your company will be hosting.
Select Another Company if another company will be hosting.
Note Selecting this option will reveal additional fields.
|
Enter the sum of TelePresence resources required by all other companies participating in this meeting.
(This field appears only if Our Company is selected.)
|
If your company is hosting, you must get the total number of resources required from all other companies participating and enter the number in this field. The sum of the resources needed can be determined by adding the values below for each CTS endpoint participating in the meeting:
CTS-500 = 1 resource
CTS-1000 = 1 resource
CTS-1100 = 1 resource
CTS-1300 = 1 resource
CTS-3000 = 3 resources
CTS-3200 = 3 resources
|
Enter the following information provided by the meeting host when Another Company is hosting
|
Intercompany Call-In Number
|
This is the phone number your Cisco TelePresence room phone will call to join the meeting. This number is provided by the meeting Host's CTMS or your Service Provider's CTMS.
|
Intercompany Meeting Number
|
This number is generated by the host's CTMS or your service Provider's CTMS
|
The host needs to know that your rooms require Telepresence Resources.
|
If another company is hosting an Intercompany Cisco TelePresence meeting, the number of resources required for your rooms to participate is listed. Provide this number to the host at the other company.
|
To enable this feature, click Yes and then click Apply.
WebEx
The WebEx window displays WebEx information for the meeting and provides the ability to enable or disable WebEx for the meeting.
Note If the meeting organizer's WebEx username is not registered with CTS-Manager, WebEx cannot be enabled for the meeting.
Allow WebEx users to participate in this meeting
Selecting Yes enables WebEx for this meeting. Selecting No disables Webex for this meeting.
WebEx Call-In Information
This section displays the WebEx information necessary for both the host and participants to join the meeting
Table 12-6 Meeting Details WebEx Window
Field or Section Name
|
Description
|
Call-in Toll Free Number
|
Toll free number for WebEx participants.
|
Call-In Toll Number
|
Toll number for WebEx participants.
|
WebEx Meeting Host Key
|
Code for host to regain control of the meeting from an attendee.
|
WebEx Meeting ID
|
The unique ID number generated by WebEx to identify the scheduled meeting.
|
Meeting Password
|
Password for WebEx participants.
|
URL
|
URL for WebEx meeting.
|
Usage Survey
The Usage Survey window displays the survey, as set up by the administrator in the Configure > Application Settings > Usage Survey window.
Note This tab is not available if the Metrics Dashboard and Reporting API license has not been uploaded in the Configure > Licenses > License Files window.
Meeting Options
The meeting options window allows the meeting organizer to adjust other options for their meeting.
Note Meeting options are different for Intercompany Meeting. See the Intercompany sections, for more information.
Show the meeting subject on the phone: Allows you to show or hide the TelePresence meeting subject on the phone in the TelePresence room.
The following two options are available only for a meeting scheduled with one room:
Is TelePresence Needed For This Meeting?: Allows you to enable or disable TelePresence for the meeting.
Is this meeting intended for recording a video to be distributed later?: Allows you to record the meeting for distribution later.
When you are finished making changes in the Meeting Options window, click Apply to save your changes.
Status Dashboard
The Monitor > Status Dashboard window displays a concise list of system activity, including a snapshot of scheduled meetings for the day and the status of system services. This is a good place to monitor meetings and equipment. Click highlighted links in this window for quick access to other windows that provide meeting and room-scheduling functions.
To update the Status Dashboard, click the Force refresh icon.
Figure 12-3 Monitor > Status Dashboard
Table 12-7 Status Dashboard Fields and Descriptions
Field
|
Description or Setting
|
Today's Meetings
|
Status of current and upcoming meetings:
•With Error—Displays the number of meetings that have errors.
•All Meetings—All meetings scheduled for today.
Click the link associated with each meeting or device's information to go to the Meetings window.
|
Devices
|
Status information for the following devices:
•TelePresence Rooms—Clicking the link displays the status information from the Support > TelePresence Rooms window.
•VC Rooms—Clicking the link displays the status information from the Support > VC Rooms window.
•Bridges and Servers—Clicking the link displays the summary information from the Support > Bridges and Servers window and filters the list to those bridges and servers with an error status.
•Unified CM—Clicking the link displays the information from the Support > Unified CM window.
Note An error may occur if the connection to Unified CM was caused by a network outage. You can remove the error status by restarting Cisco TelePresence Manager.
|
Indicators
|
Status Indicators for:
•Database Backup
•Current Database Size
•Mailbox Usage
•Room Sync Status
|
Time
|
Status of the following times:
•System Time—Day, date, and time in coordinated universal time (UTC, formerly known as Greenwich mean time or GMT).
•My Time—Local day, date, and time.
|
Services
|
Status information for the following system services:
•Calendar Service
•WebEx
•LDAP Server
•Room Phone UI
•Database
•Multipoint Conference
•Unified CM
Status is either OK or is a highlighted link listing the number of errors. You can click a link to see further system log status information and troubleshoot problems. You can also roll your mouse over a highlighted link to see a brief description of the error.
|
Uptime
|
Status information about uptime since the last restart.
•Services is the list of services above.
•TelePresence Engine is the Cisco TelePresence database engine.
•System Platform is the hardware host for CTS-Manager.
|
Metrics Dashboard
The Monitor > Metrics Dashboard window displays system-wide information about how TelePresence rooms are used and the associated benefits of their usage.
Caution Changing parameters in the Meeting Benefit Report Parameters of the Configure > Application Settings Usage Survey window changes the Metric Dashboard data retroactively.
To view information for a specific range of time:
•Select dates for Start on and End on and click Filter.
Figure 12-4 Monitor > Metrics Dashboard
Note You can enter a date or click the calendar icon to select a date from the calendar.
Except for the Room Utilization and Meeting Benefits information, the information in this window can be viewed in a graphical format. You can view the information either as a chart or a list (grid).
To view information as a chart, click the View as Chart button. This is the default view.
View as Chart
Note When viewing information in a pie chart, roll your mouse over the different colored areas to see the exact percentage for each area and the number of survey respondents that provided that answer. When viewing information in a line chart, roll your mouse over different points on the line to see the exact numbers for specific dates.
To view the information as a list, click the View as Grid button.
View as Grid
To open a chart as an image in a new window, click the Show as Image button.
Show as Image
The following information is available in the Metrics Dashboard:
•Room Utilization
•Meeting Benefits
•Meetings by Purpose
•Meetings by Benefits
•Scheduled Meetings
•Ad Hoc Meetings
•Meetings Avoided Travel
•Travel Savings
•Emissions Savings
•Productivity Savings
•Rooms Added
Note This window is only displayed if the Metrics Dashboard and Reporting API license has been uploaded in the Configure > Licenses > License Files window and Enable Meeting Organizer Usage Survey and Benefits Report is enabled in the Configure > Application Settings > Usage Survey window.
Room Utilization
The Room Utilization information helps you understand how TelePresence and video conferencing rooms are used.
This information is calculated using the Meeting Benefit Report Parameters entered in the Configure > Application Settings > Usage Survey window.
Table 12-8 Room Utilization Description
Room Type
|
TelePresence / Video Conferencing
|
Total Number of Rooms
|
Total number of TelePresence and video conferencing rooms which are currently configured in CTS-Manager.
|
Average Utilization
|
Average percentage of TelePresence and video conferencing rooms utilization based on the work hours per day and work days per week configured in the Configure > Application Settings > Usage Survey window.
|
Hours Scheduled
|
Total number of hours that TelePresence and video conferencing rooms were scheduled as computed by CTS-Manager based on the number of meetings scheduled.
|
Number of Scheduled Meetings
|
Total number of scheduled TelePresence and video conferencing meetings as computed by CTS-Manager based on the number of scheduled meetings the within selected timeframe.
|
Number of No-Shows
|
Total number of scheduled meetings that never took place
|
Number of Survey Responses
|
Total number and percentage of survey responses for TelePresence meetings
|
Average Duration (Hours)
|
Average duration of TelePresence meetings in hours
|
Note This window is only displayed if the Metrics Dashboard and Reporting API license has been uploaded in the Configure > Licenses > License Files window and Enable Meeting Organizer Usage Survey and Benefits Report is enabled in the Configure > Application Settings > Usage Survey window.
Meeting Benefits
The Meeting Benefits information helps you understand how TelePresence meetings benefit your organization in terms of cost and productivity savings, as well as reduced environmental impact.
This information is calculated using the Meeting Benefit Report Parameters entered in the Configure > Application Settings > Usage Survey window.
Table 12-9 Meeting Benefits Description
Benefit
|
Value
|
Travel Savings
|
Total amount of money saved by using TelePresence instead of traveling as configured in the cost per trip and trips eliminated per meeting parameters in the Configure > Application Settings > Usage Survey window if the meeting organizer selects Avoid Travel as the response for required Benefit question in the usage survey. The meeting organizer must choose the Avoid Travel answer for the meeting to be counted as saving travel.
|
Productivity Savings
|
Total amount of money (in USD) saved through increased productivity when people avoid travel by using TelePresence based on the travel hours per trip, employee hourly cost, number of people who avoid travel per meeting and the number of meetings that avoided travel per the meeting, configured in the Configure > Application Settings > Usage Survey window. The meeting organizer must choose the Avoid Travel answer to the Benefit question for the meeting to be counted as saving travel, increasing productivity and saving emissions.
|
Total Savings
|
Total amount of money (in USD) saved by using TelePresence. This is the sum of travel savings and productivity savings.
|
Meetings Avoided Travel
|
Total number of meetings that replaced business trips, based on the number of meeting organizers who selected Avoid Travel for the Benefit question.
|
Emissions Saved (Metric Tons)
|
Total number of carbon emissions saved by using TelePresence, based on the carbon emissions per trip, the trips eliminated per meeting, as configured in the Configure > Application Settings > Usage Survey window, the number of people who avoided travel per meeting, and the number of meetings which avoided travel. The meeting organizer must choose the Avoid Travel answer to the Benefit question for the meeting to be counted as saving emissions.
|
Meetings by Purpose
The Meetings by Purpose information shows the percentage of survey respondents for all meetings that chose each purpose as the purpose for their meeting. This information is gathered from the meeting purpose question in the usage survey for each meeting and is displayed in a pie chart by default. In grid view, the number displayed in each row of the Value column corresponds to the number of survey respondents that provided that answer.
Meetings by Benefits
The Meetings by Benefits information shows the percentage of survey respondents for all meeting that chose each benefit as the benefit for their meeting. This information is gathered from the meeting benefit question in the usage survey for each meeting and is displayed in a pie chart by default. In grid view, the number displayed in each row of the Value column corresponds to the number of survey respondents that provided that answer.
Scheduled Meetings
The Scheduled Meetings information shows the number of daily scheduled meetings over time. The information is displayed in a line chart by default. You can view the information for the Past Week, Past Month and Past Quarter by clicking the appropriate link at the top of the chart. In grid view, the number displayed in each row of the Scheduled Meetings column corresponds to the number of scheduled meetings for that date.
Ad Hoc Meetings
The Ad Hoc Meetings information shows the number of daily ad hoc meetings over time. The information is displayed in a line chart by default. You can view the information for the Past Week, Past Month and Past Quarter by clicking the appropriate link at the top of the chart. In grid view, the number displayed in each row of the Ad Hoc Meetings column corresponds to the number of Ad Hoc meetings for that date.
Meetings Avoided Travel
The Meetings Avoided Travel information shows the number of meetings over time that replaced business trips. The information is displayed in a line chart by default. You can view the information for the Past Week, Past Month and Past Quarter by clicking the appropriate link at the top of the chart. In grid view, the number displayed in each row of the Meetings Avoided Travel column corresponds to the number of meetings that replaced business trips for that date.
Travel Savings
The Travel Savings information shows the amount of money (in USD) saved by using TelePresence instead of traveling. The information is displayed in a line chart by default. You can view the information for the Past Week, Past Month and Past Quarter by clicking the appropriate link at the top of the chart. In grid view, the number displayed in each row of the Travel Savings column corresponds to the amount of money (in USD) saved by using TelePresence instead of traveling on that date.
Emissions Savings
The Emissions Savings information shows the carbon emissions saved (in Metric Tons) by using TelePresence instead of traveling. The information is displayed in a line chart by default. You can view the information for the Past Week, Past Month and Past Quarter by clicking the appropriate link at the top of the chart. In grid view, the number displayed in each row of the Emissions Savings column corresponds to the amount of carbon emissions (in Metric Tons) saved by using TelePresence instead of traveling on that date.
Productivity Savings
The Productivity Savings information shows the amount of money (in USD) saved through increased productivity by using TelePresence. The information is displayed in a line chart by default. You can view the information for the Past Week, Past Month and Past Quarter by clicking the appropriate link at the top of the chart. In grid view, the number displayed in each row of the Productivity Savings column corresponds to the amount of money (in USD) saved in increased productivity by using TelePresence on that date.
Rooms Added
The Rooms Added information shows the number of rooms added over time. The information is displayed in a line chart by default. You can view the information for the Past Week, Past Month and Past Quarter by clicking the appropriate link at the top of the chart. In grid view, the number displayed in each row of the Rooms Added column corresponds to the number of rooms added on that date.
TelePresence Room Utilization
The Monitor > TelePresence Room Utilization window displays information about how each TelePresence room is currently used. You can export all TelePresence room utilization data to a Tab-separated values (.tsv) file, by clicking Export.
Table 12-10 TelePresence Room Utilization Description
Room Name
|
Name of TelePresence room
|
Utilization
|
Percentage of the time during an 8-hour day that the TelePresence room is being used.
|
Hours Scheduled
|
Number of hours TelePresence room is currently scheduled
|
Number of Meetings
|
Total number of meetings in the TelePresence room
|
CTS Type
|
Type of TelePresence system
Note CTS submodel type is not displayed. Example: CTS1300-65 is displayed as CTS1300.
Note When CTS configurations in Unified CM are changed, CTS-Manager rediscovers the devices and creates new room entries. It marks any previous entries not rediscovered as deleted and removes their Telepresence equipment information. Because the TelePresence Room Utilization report shows historical utilization data for each room, CTS Type information for old rooms is displayed as 'Undefined'.
|
Multipoint
|
If the meeting is a multipoint meeting or not
|
End-to-End
|
If the meeting is an end-to-end meeting or not
|
Single Room
|
If the meeting is a single room meeting or not
|
Location
|
Location of TelePresence room
|
Country
|
Country where TelePresence room is located
Note Country information is not available for meetings scheduled with Lotus Notes.
|
Note This window is only available if the Metrics Dashboard and Reporting API license has been uploaded in the Configure > Licenses > License Files window and Enable Meeting Organizer Usage Survey and Benefits Report is enabled in the Configure > Application Settings > Usage Survey window.
Figure 12-5 Monitor > TelePresence Room Utilization
Meeting Benefits
The Monitor > Meeting Benefits window displays information about the benefits for all TelePresence meetings. From this window you can modify the benchmark parameters used to generate this information, based on your company's approved benchmarks, by clicking Modify Parameters. You can also export all meeting benefits data to a Tab-separated values (.tsv) file, by clicking Export.
Table 12-11 Meeting Benefits Description
Travel Savings
|
Total amount of money saved by using TelePresence instead of traveling
|
Productivity Savings
|
Total amount of money (in USD) saved through increased productivity by using TelePresence.
|
Total Savings
|
Total amount of money (in USD) saved by using TelePresence.
|
Meetings Avoided Travel
|
Total number of meetings that replaced business trips
|
Emissions Saved (Metric Tons)
|
Total number of carbon emissions saved by using TelePresence
|
Note This window will only be displayed if the Metrics Dashboard and Reporting API license has been uploaded in the Configure > Licenses > License Files window and Enable Meeting Organizer Usage Survey and Benefits Report is enabled in the Configure > Application Settings > Usage Survey window.
Figure 12-6 Monitor > Meeting Benefits
VC Room Utilization
The VC Room Utilization window displays information about how each video conferencing room is currently used. You can export all video conferencing room utilization data to a Tab-separated values (.tsv) file, by clicking Export.
Table 12-12 VC Room Utilization Description
Room Name
|
Name of video conferencing room
|
Utilization
|
Percentage of the time during an 8-hour day that the video conferencing room is being used.
|
Hours Scheduled
|
Number of hours video conferencing room is currently scheduled
|
Number of Meetings
|
Total number of meetings in the video conferencing room
|
Segments
|
Number of segments of the video conferencing room
|
Location
|
Location of video conferencing room
|
Country
|
Country where video conferencing room is located.
Note Country information is not available for meetings scheduled with Lotus Notes.
|
Note This window will only be displayed if Interoperability with Video Conferencing is enabled in the Configure > Application Settings > Bridges and Servers window and there are video conferencing rooms added to CTS-Manager in the Configure > VC Rooms window.
Figure 12-7 Monitor > VC Room Utilization
Users
The Monitor > Users window displays information about Cisco TelePresence Manager users. It is divided into two tabs:
•Current Logins
•Meeting Organizers
Current Logins
Choose Support > Monitor > Current Logins to view information about who is currently logged into CTS-Manager, what their system role is and their IP address. You can filter this window to display information about the following users:
•All (all system roles)
•Administrator
•Meeting Organizer
•Live Desk
•SysAdmin
To further filter this list, you can enter a specific User ID. Once you've selected your filtering criteria, click Filter.
Note If a user closes their browser window without logging out of CTS-Manager first, they will remain logged in for 15 minutes until CTS-Manager detects their lack of activity and expires their session. Cisco recommends that users log out explicitly instead of closing their CTS-Manager browser window.
Table 12-13 Current Logins Description
Field
|
Description
|
Login Time(+)
|
Date and time user logged in.
|
User ID
|
User's CTS-Manager User ID.
|
Role
|
User's CTS-Manager role.
|
IP Address
|
IP address of where the user logged in.
|
Figure 12-8 Monitor > Users > Current Logins Window
Meeting Organizers
The Monitor > Users > Meeting Organizers window displays the meeting organizers of currently scheduled meetings.
This information can be exported to create lists of organizers, and additional information about them and the number of meetings that they set up.
Table 12-14 Meeting Organizers Description
Field
|
Description
|
Name
|
Name of meeting organizer
|
Email
|
Email address of meeting organizer
|
Number of Meetings
|
Number of meetings that meeting organizer has scheduled
|
Title
|
Meeting organizer's job title
|
Organization
|
Organization of meeting organizer
|
Location
|
Location of meeting organizer
|
Country
|
Country of meeting organizer
|
Note This window is only displayed if the Metrics Dashboard and Reporting API license has been uploaded in the Configure > Licenses > License Files window and Enable Meeting Organizer Usage Survey and Benefits Report is enabled in the Configure > Application Settings > Usage Survey window.
Figure 12-9 Monitor > Users > Meeting Organizers
TelePresence Rooms
The Support > TelePresence Rooms window displays information about the Cisco TelePresence meeting rooms. This window is divided into three, tabbed views.
•The Summary view displays the status of all the Cisco TelePresence rooms registered with Cisco TelePresence Manager. Table 12-15 describes information in this window.
•The Status view displays the different error types for Cisco Unified CM, each Cisco TelePresence System registered with Cisco TelePresence Manager, and Microsoft Exchange or IBM Domino connection errors. Table 12-16 describes information in this window.
•The Capability view displays the availability of certain Cisco TelePresence features. Table 12-17 describes information in this window.
Generating Room Reports
You can generate a report about specific meeting rooms and meeting status, as follows:
Step 1 Choose the status—All, OK, Error, Needs Help, or In Use—from the Status drop-down list.
Note A room is in the Needs Help state if the Live Desk soft key on the room phone has been selected.
Step 2 Enter the meeting room in the Room field.
Step 3 Click Filter.
Note A maximum of 100 rooms are displayed per page. If you have more than 100 rooms registered with Cisco TelePresence Manager you can click the Next button to display the additional rooms.
Figure 12-10 Support > TelePresence Rooms > Summary
Table 12-15 Room Summary
Field
|
Description or Setting
|
Status
|
Room status: All, OK, Error, Needs Help, or In Use. Click the arrow in the header of the Status column to sort the list in ascending or descending alphabetical order.
|
Room Name
|
Meeting room name.
|
Room Phone
|
Meeting room telephone number.
|
Help Contact
|
Live Desk who is assigned to the room.
|
Time Zone
|
Displays the Time Zone location of the endpoint.
|
Description
|
Meeting room description. If text is truncated in this field, move your mouse pointer over the text to see the entire description.
|
IP Address
|
IP address of the Cisco TelePresence System.
Click the address to go to the Cisco TelePresence System Administration login page.
|
Cisco Unified CM
|
IP address of Cisco Unified CM
Click the address to go to the Cisco Unified CM Administration login page.
|
Manually Updating Room Schedules on the Cisco TelePresence Room Phone
To update a room's IP phone with what is currently scheduled in the Microsoft Exchange or IBM Domino database, perform the following steps:
Step 1 Click the radio button associated with a room.
Step 2 Click Update Schedule.
Viewing Scheduled Meetings for a Specific Room
To obtain additional information about any meetings associated with a room, perform the following steps:
Step 1 Click the radio button associated with a room.
Step 2 Click View Meetings.
Figure 12-11 Support > TelePresence Rooms > Status
Table 12-16 Room Status Information
Field
|
Description or Setting
|
Status
|
Room status: All, OK, Error, Needs Help, or In Use. Click the arrow in the header of the Status column to sort the list in ascending or descending alphabetical order.
|
Room Name
|
Meeting room name.
|
Licensed
|
A check indicates the endpoint subscribes to a room license.
|
Connectivity
|
Unified CM/CTS
|
An X indicates a problem with the connection between Cisco Unified CM and the Cisco TelePresence room.
|
Cisco Unified CM/Phone
|
An X indicates a problem with the connection between Cisco Unified CM and the IP phone in the TelePresence meeting room.
|
CTS Man/CTS
|
An X indicates a problem with the connection between the Cisco TelePresence Manager and the Cisco TelePresence room.
|
CTS
|
CTS Error
|
An X indicates a communication problem between the Cisco TelePresence meeting room and Cisco Unified CM.
|
Cisco Unified CM
|
Profile
|
An X indicates a problem with the Cisco TelePresence System user profile stored in Cisco Unified CM.
|
Email ID
|
An X indicates a problem with the Cisco TelePresence System email ID stored in Cisco Unified CM.
|
Microsoft Exchange
|
Subscription
|
An X indicates a subscription problem between the TelePresence meeting room and Microsoft Exchange.
Note A subscription error may be indicated by an X when there is no error. This can be caused when an invalid email address is assigned in Unified CM, that does not match the email address in Microsoft Exchange.
|
Sync
|
An X indicates a synchronization problem between the room and Microsoft Exchange.
|
IBM Domino
|
Subscription
|
An X indicates a polling problem between the TelePresence meeting room and the Domino server
Note A subscription error may be indicated by an X when there is no error. This can be caused when an invalid email address is assigned in Unified CM, that does not match the email address in IBM Domino.
|
Sync
|
An X indicates a synchronization problem between the TelePresence meeting room and the Domino server.
|
Figure 12-12 Support > TelePresence Rooms > Capability
Table 12-17 TelePresence Room Capability Information
Field
|
Description or Setting
|
Status
|
Room status: All, OK, Error, Needs Help, or In Use. Click the arrow in the header of the Status column to sort the list in ascending or descending alphabetical order.
|
Room Name
|
Meeting room name.
|
CTS Version
|
Displays the software release version for the CTS endpoint.
Note Versions of CTS prior to 1.5 only display "Not Available" in this field. This does not affect any functionality.
|
Multipoint Conference
|
A check specifies the endpoint supports multipoint meetings.
|
Projector
|
A check specifies the endpoint includes a working projector.
|
Document Camera
|
A check specifies a document camera is installed.
|
Conference Termination
|
A check specifies the endpoint supports conference termination.
|
Interop
|
A check specifies the endpoint supports SD (CIF) Interop calls.
|
HD Interop
|
A check specifies the endpoint supports HD (720p) Interop calls.
|
Satellite Room
|
A check specifies the endpoint is using a satellite connection.
|
30 FPS
|
A check specifies the endpoint supports 30 frames per second data streaming for presentations.
|
Recording
|
A check specifies the endpoint supports recording.
|
Inter-Device Security
|
A check specifies the endpoint supports HTTPS communications.
|
WebEx
|
A check specifies the endpoint supports WebEx.
|
Tentative Reservation
|
A check specifies the endpoint supports tentative room reservations. (Microsoft Exchange only)
|
Tentative Room Reservation
The Tentative Room Reservation button allows you to enable tentative room reservations for individual TelePresence rooms.
Note This option is supported only with Microsoft Exchange. Tentative Room Reservations must be enabled in the Configure > Application Settings > Meeting Options window.
A tentative room reservation is a meeting invitation that has been viewed by the room owner or a proxy room owner, but not accepted yet. A room owner refers to a person who has a TelePresence system in their office or personal conference room, rather than a TelePresence system located in a regular conference room which has no owner. A proxy room owner is a person who is assigned the proper privileges by the room owner to reserve their room for meetings. A CTS-Manager tentative reservation is identical to an accepted reservation.
To enable tentative room reservations for a TelePresence room:
Step 1 Click Tentative Room Reservation.
A popup window displays each room with a check box next to it.
Step 2 Check the check box next to the room to select it.
Note Rooms that are already checked, currently have tentative reservations enabled.
Step 3 Click Apply.
A message appears, asking you to confirm your changes.
Step 4 Click OK.
Step 5 Click Close.
To disable tentative room reservations for a TelePresence room, click Tentative Room Reservation, uncheck the room you want to disable and follow steps 3 through 5 above.
Note A meeting participant must read the meeting invitation for it to appear on the phone UI. If a scheduled meeting is updated and the meeting invitation has not been read yet, the phone UI will not be updated. In this case, the room or proxy mode room calendar may show double bookings.
Once all room reservations are confirmed, the meeting appears in the Scheduled Meetings window and the phone UI within five minutes. If email alerts are turned on, confirmation or error emails are generated and sent within approximately 10-15 minutes.
Cisco recommends enabling tentative room reservations for private (office) rooms.
Tentative meeting not enabled
The following describes the behavior of the CTS-Manager when the tentative meeting is not enabled.
If the user creates a meeting with 1 auto-accept room (AAA) and 1 proxy room. The Proxy room accepts the meeting and the meeting is processed as a point-to-point meeting in CTS-Manager. Then the meeting is modified to a different time and the proxy room has not opened the meeting invite or clicked on the tentative or accept buttons. The meeting schedule in CTS-Manager is modified with a new time with both rooms shown and marked as scheduled without error. However, the proxy room calendar does not have the modified meeting time updated. To have the times sync, the proxy room must accept the modified time.
Problems can occur if public rooms and conference rooms are set up with tentative enabled. if the meeting is not accepted, the proxy setting can be out-of-sync and double booking of the room can occur. Thus, the best practice for public or conference rooms is to not have this feature enabled and force a proxy confirmation acceptance.
Room Subscription - Synchronization Change
As shown in the Support > TelePresence Rooms > Status window, a room was successfully synchronized sometime in the past. Then the Room Capability is changed, i.e., recording disabled. If performing a Discovery on this change, the result is the room subscription shows error, but the synchronization is in "OK" state. The synchronization status has historical value as it shows the result of the last synchronization on that room which was successful in this case.
Bridges and Servers
The Bridges and Servers window provides the ability to add and delete TelePresence devices. There are five devices supported by CTS-Manager:
•Cisco TelePresence Multipoint Switch (CTMS)
•Cisco Unified Video Conference device (CUVC)
•Cisco TelePresence Recording Server (CTRS)
•Cisco Media Experience Engine (MXE)
•WebEx
A CTMS communicates with Cisco TelePresence Manager. Cisco TelePresence Manager provides the scheduling information to the different CTMSes and each CTMS provides the multipoint switching capabilities for the conference. For information about CUVC configuration, see Unified CM in the section following the Bridges and Servers information.
Specifying a CUVC as Non-Scheduled means the CUVC will not be used when a meeting is scheduled.
The support Bridges and Servers window is described in two sections, one for Summary and one for Capability:
Summary Tab
The Summary tab lists the bridges or servers associated with CTS-Manager.
Generating Bridges or Servers Reports
You can generate a report about specific bridges or servers with the following steps:
Step 1 Choose the status—All, OK, or Error—from the Status drop-down list.
Step 2 Enter the bridge or server hostname in the Hostname field.
Step 3 Click Filter.
Step 4 Select a bridge or server and click Details to display a detailed report about the device.
Step 5 Select a bridge or server and click Update Schedule to send the latest meetings schedule to the device.
Note The Update Schedule button is not available when you select a CUVC device, because there is no direct communication between a CUVC and CTS-Manager.
Step 6 Select a bridge or server and click View Meetings to display a list of meetings assigned to that bridge or server.
Figure 12-13 Support > Bridges and Servers > Summary
Table 12-18 Support > Bridges and Servers > Summary
Field
|
Description or Settings
|
Status
|
Bridge or server status: All, OK, or Error.
Error:
•Can indicate username and password mismatch between CTS-Manager and CTMS.
•Network connectivity issue between CTS-Manager and CTMS.
Note A CUVC always shows a status of OK
|
Hostname
|
The configured hostname of the bridge or server. Clicking the hostname hyperlink opens a new browser window, with the CTMS login page.
|
Type
|
The bridge or serve types are:
•CTMS
•CUVC
•CTRS
•MXE
•WebEx
|
Control State
|
The Control State is either Scheduled or Non-Scheduled. If Non-Schedules is listed, the resource allocation function won't be used.
|
Interop Quality
|
This area shows the selected SD (CIF) or HD (720p) quality. This is not the quality the device can support, but it is the video quality mode currently set in the Application Setting window
|
Description
|
The Description field displays the bridge or server device description, added when the device was added. CUVC is the default; CTMS is configured in the CTMS program.
|
Details
|
Click radio button to select the bridge or server, then view the details of it.
|
Update Schedule
|
Click radio button to select the bridge or server, then select Update Schedule to get the most current schedule on that device.
|
View Meetings
|
Click radio button to select the bridge or server, then view the details of the meeting on that device.
|
Figure 12-14 CTMS Details Window
Table 12-19 CTMS Details Window Information
Field
|
Description or Settings
|
Type
|
This is always CTMS.
|
Hostname
|
This is the address of the bridge or server.
|
Username
|
Username used to log into the bridge or server.
|
Timezone
|
Displays the time zone where the bridge or server is located.
|
Call-In Numbers
|
The conference bridge call-in phone number.
|
Segment Count
|
The number of resources available on the bridge or server.
|
Control State
|
Scheduled or Non-scheduled.
A bridge or server is available for meetings if it is in a Scheduled state.
|
Migrate All Meetings
|
All meetings scheduled to use the CTMS can be migrated to a Non-scheduled CTMS. Click the checkbox and choose another CTMS from the drop-down list.
Caution This feature does show any warning message when migrating meetings from a non-secure to a secure CTMS.
|
Figure 12-15 CUVC Details Window
Table 12-20 CUVC Details Window Information
Field
|
Description or Settings
|
Type
|
The bridge or server type:
CUVC
Note Only one CUVC can be supported by one CTS-Manager
|
Hostname
|
This is the LHS of the complete hostname.
|
Control State
|
Specify whether the CUVC is available (scheduled) for meetings. The resources of a scheduled CUVC can be used when meetings are scheduled. Specifying a CUVC as Non-Scheduled means an Interop meeting will not be available when a meeting is scheduled.
|
Call-In Number Prefix for CTMS
|
The call-in number prefix for your CTMS is based on your enterprise dialing plan.
|
Call-In Number Prefix for Video Conferencing Participants
|
This call-in number prefix is based on your enterprise dialing plan.
|
Meeting Number Length
|
The meeting number can be 1-8 digits in length. The system-generated meeting number is used to create an Interop Call-In Number used by the CTMS to establish the conference call. It is also used to create the Interop Call-In Number sent in an email to meeting participants, as the dial-in phone number. The meeting number length is based on your enterprise dialing plan.
|
Maximum Participants per Conference
|
Enter a numeric value for the maximum number of CUVC meeting participants that may dial into the conference call.
|
Minimum Participants per Conference
|
The minimum value for this field is 2. This value cannot exceed the Maximum Participants per Conference value.
|
Total Resources
|
This value should be greater than the Maximum Participants per Conference.
|
Figure 12-16 CTRS Details Window for CTRS
(Available with the Commercial Bundle only)
Table 12-21 CTRS Details Window Information
Field
|
Description or Settings
|
Type
|
The bridge or server type:
CTRS
|
Hostname
|
The configured hostname of the CTRS device. This is the LHS of the complete hostname
|
Username
|
This is the account name used to log into the CTRS.
|
Figure 12-17 MXE Details Window
Table 12-22 MXE Details Window Information
Field
|
Description or Settings
|
Type
|
The bridge or server type:
MXE
|
Hostname
|
The configured hostname of the MXE device server. This is the LHS of the complete hostname.
|
Username
|
This is the account name used to log into the MXE device.
|
Control State
|
Select either Scheduled or Non-Scheduled. Specify whether the MXE is available (scheduled) for meetings.
MXEs in a scheduled state cannot be used to migrate meetings from other MXEs.If Non-scheduled is selected, resource allocation is not available. Selecting Scheduled allows resource allocations.
|
Note If MXE does not appear in the Type drop-down menu, go to the Configure > Application Settings > Bridges and Servers window and make sure Interoperability with Video Conferencing is enabled and MXE-HD is selected
Figure 12-18 WebEx Details Window
Table 12-23 WebEx Details Window Information
Field
|
Description or Settings
|
Type
|
The bridge or server type:
WebEx
|
Hostname
|
The configured hostname of the WebEx scheduling server.
|
URL
|
The address used to construct the URL that's used to access this meeting. This is the actual URL that CTS-Manager uses to communicate with WebEx. This is published in the email from CTS-Manager, and is displayed to users on the WebEx page of the CTS phone UI.
|
WebEx Admin Username
|
WebEx administrator's username (provided by the WebEx team).
|
Capability Tab
The Capability tab identifies the Cisco TelePresence features available for each bridge or server device, refer to Figure 12-19.
Figure 12-19 Support > Bridges and Servers > Capability
Table 12-24 Bridges and Servers > Capability Information
Field
|
Description or Settings
|
Status
|
Bridge or Server status: All, OK, or Error.
Error:
•Can indicate username and password mismatch between CTS-Manager and CTMS.
•Network connectivity issue between CTS-Manager and CTMS.
Note A CUVC always shows a status of OK.
|
Hostname
|
The configured hostname for the bridge or server device. Clicking the hostname hyperlink opens a new browser window, with the CTMS login page.
|
Type
|
Identifies the bridge or server.
|
Version
|
Displays the software version running on the device. The version is not displayed for the CUVC device type.
|
Switching
|
A check specifies the device supports either speaker or room switching.
|
Conference Termination
|
A check specifies the device supports conference termination. Refer to Policy Management in Additional Installation Configurations for CTS-Manager.
|
SD Interop
|
A check specifies the device is running a software version that supports SD (CIF) video quality.
CUVC always shows No for Interop since CTS-Manager does not detect true capability of CUVC.
|
HD Interop
|
A check specifies the device is running a software version that supports HD (720p) video quality
A check indicates that the video quality of the scheduled meeting is at 720p quality. It doesn't specify that the actual capability that this bridge or server can support.
CUVC always shows "No" for HD Interop since CTS-Manager does not detect the true capability of CUVC.
Note To enable HD Interop, all endpoints must be running software version 1.6 or later.
|
Inter-Device Security
|
A check specifies that connectivity between CTS-Manager and CTMS is secured via HTTPS.
|
Unified CM
To display settings that associate the Cisco TelePresence Manager with Cisco Unified CM, choose Support > Unified CM.
Figure 12-20 Support > Unified CM
Table 12-25 describes fields and settings for the Cisco Unified CM
Table 12-25 Unified CM Settings
Field
|
Description or Settings
|
Status
|
Display-only status report of system services.
You may see a progress indicator in the status field, especially if many Cisco TelePresence meeting rooms are being managed by CTS-Manager. Each time this page is accessed, the status is updated, and the progress indicator will be seen while the system is discovering meeting rooms.
Caution An error status is displayed if the connection to the Unified CM server was lost due to a network outage or if the Unified CM server was down during the CTS-Manager maintenance cycle. You can resolve the error status by going to the Configure > Unified CM window and clicking Discover Rooms.
|
Hostname
|
Name of the Cisco Unified CM server host.
|
IP Address
|
IP address of Cisco Unified CM server host.
|
Version Information
|
Version of Cisco Unified CM server host.
|
Security
|
Security setting of Cisco Unified CM server host.
|
VC Rooms
The Support > VC Rooms window displays status information for all video conferencing meeting rooms registered with Cisco TelePresence Manager. Table 12-26 describes the information in this window for Microsoft Exchange deployment.
Figure 12-21 Support > VC Rooms
Table 12-26 VC Rooms Settings
Field
|
Description or Setting
|
Status
|
Room status: All, OK, Error, Needs Help, or In Use. Click the arrow in the header of the Status column to sort the list in ascending or descending alphabetical order.
|
Name
|
Video conferencing room name
|
Segments
|
Number of segments of the video conferencing room.
|
Phone
|
Phone number of the video conferencing room.
|
Microsoft Exchange Subscription
|
Status of the Microsoft Exchange subscription. A green checkmark indicates the subscription is activated.
|
Microsoft Exchange Synchronization
|
Status of the Microsoft Exchange synchronization. A green checkmark indicates the last synchronization was successful.
|
IP Address
|
IP address of the video conferencing room.
|
Assigned Node
|
Assigned name of CTS-Manager.
|
Command Line Interface
Starting a CLI Session
The SysAdmin can access the CTS-Manager CLI remotely or locally:
•From a web client workstation, such as the workstation that you use for CTS-Manager administration, you can use SSH to connect securely to CTS-Manager.
•Using the monitor and keyboard that you used during installation, you can access the CTS-Manager CLI directly or by using a terminal server that is connected to the serial port. Use this method if a problem exists with the IP address.
Before You Begin
Ensure you have the following information that gets defined during installation:
•A primary IP address and hostname
•The SysAdmin ID
•The SysAdmin password
Note SysAdmin ID and password are the Administrator ID and password that are created during installation of CTS-Manager.
You will need this information to log in to the Cisco IPT Platform.
Perform the following steps to start a CLI session:
Step 1 Do one of the following actions depending on your method of access:
•From a remote system, use SSH to connect securely to the Cisco IPT Platform. In your SSH client, enter
ssh sysadminname@hostname
where sysadminname specifies the Administrator ID created during installation and hostname specifies the hostname that was defined during installation.
For example, ssh admin@ipt-1.
•From a direct connection, you receive this prompt automatically:
where ipt-1 represents the host name of the system.
Enter the SysAdmin ID.
In either case, the system prompts you for a password.
Step 2 Enter your password.
The CLI prompt displays. The prompt represents the SysAdmin ID; for example: admin:
For all commands for the CTS-Manager, refer to the Cisco TelePresence Manager help or the CLI Book set at:
http://www.cisco.com/en/US/products/ps7074/tsd_products_support_series_home.html
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