Cisco Hosted Collaboration Solution (HCS) - Features

Voice and Video as a Service

Simplify collaboration with a unified architecture that delivers industry-leading voice and video capabilities as a service.

• Voice services based on VoIP, including call processing, extension mobility, third party phone integration, unified directories, dial via office, and least-cost routing.
• Video calling and conferencing services, including interoperability, virtual meeting room (VMR) bridging, and secure B2B and B2C calling models for intuitive video collaboration.

Voicemail and Integrated Messaging as a Service

Deliver voicemail, integrated messaging, or simply voicemail, and access messages the way you prefer, from an IP phone, mobile phone, or desktop client.

Instant Messaging and Presence as a Service

Improve collaboration and simply click to begin an IM session, initiate a phone call, or easily start a videoconferencing call.

Web Conferencing as a Service

Meet and manage meetings and projects over the web in real time, to present, share, or collaborate from anywhere, anytime, on any device.

Contact Center as a Service

Deliver superior customer service with core contact center capabilities. Solutions include intelligent contact routing, next-generation agent and supervisor desktops, support for multi-channel, outbound call campaigns, and at-home agents.

Mobility as a Service

Give users one number to dial, redirect incoming IP calls to designated phones, move calls between Cisco desktop and mobile phones, create personalized access lists, and give access to all your corporate call features from mobile phones.