This guide describes how to implement the Cisco Unified Communications Store Employee Dashboard solution using the IPcelerate IPsession product and the Cisco Unified Communication technologies. Using multiple retail reference architectures, it validates proof-of-concept via interoperability testing. This enables a retailer to expedite implementation of the Cisco Unified Communications Store Employee Dashboard within their environment.

The Cisco Unified Communications Store Employee Dashboard target audience is sales engineers that have retail accounts interested in using an IP telephony environment or expanding the utility of their existing IP telephony investment. It is assumed that administrators of the Cisco Unified Communications Store Employee Dashboard have experience with installation and acceptance of the products covered by this network design. In addition, it is assumed that the administrators understand the procedures required to upgrade and troubleshoot networks at a basic level.

Other users of this guide include the following groups:

• Retail customers with technical networking/telephony background and experience
• System administrators who are familiar with the fundamentals of IP telephony
• Sales engineers responsible for supporting retail accounts