Cisco Unified Contact Center Express Design Guide, Release 10.0(1)
December 20, 2013
This document provides system-level best practices and design guidance for the Cisco Unified Contact Center Express (Cisco Unified CCX), Release 10.0(1) With proper planning, design, and implementation, Cisco Unified CCX provides a reliable and flexible voice processing and contact center solution.
Other Reference Guides
- Cisco Unified Contact Center Express Solution Reference Network
Design Release 9.0(1)
- Solution Reference Network Design for Cisco Unified CCX and Cisco Unified IP IVR, Release 8.5(1)
- Cisco Unified Contact Center Express 8.0 Solution Reference Network Design
- Cisco Unified Contact Center Express SRND Release 7.0
Reference Architecture-Based Designs
- Cisco Unified Contact Center Express SRND Release 6.0
- Cisco Unified Contact Center Express SRND Release 5.0
- Cisco IPCC Express Edition SRND Release 4.5
- Cisco Unified Contact Center Express SRND Release 4.1
- Cisco IPCC Express Edition SRND Release 4.0
- Cisco IPCC Express SRND Release 3.5
- Cisco IPCC Express SRND Release 3.1
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