Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 10.x
February 6, 2014
Cisco Unified Contact Center Enterprise (Unified CCE) is part of Cisco Unified Communications application suite, which delivers intelligent call routing, network-to-desktop Computer Telephony Integration (CTI), and multi-channel contact management to contact center agents over an IP network. It combines software IP automatic call distribution (ACD) functionality with Cisco Unified Communications in a unified solution that enables companies to rapidly deploy an advanced, distributed contact center infrastructure.
View Design GuideOther Reference Guides
- Cisco Unified Contact Center Enterprise Design Guide, Release 9.0
- Cisco Unified Contact Center Enterprise 8.0 Solution Reference Network Design
- Cisco Unified Contact Center Enterprise 7.5 Solution Reference Network Design
- Cisco Unified Contact Center Enterprise 7.0, 7.1, and 7.2 Solution Reference Network Design (SRND)
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