Personalized, Pervasive Service
Tesco CIO talks about fueling growth through superior customer experience. (3:24 min)
Taking a Customer-Centric Approach
Tesco is one of the world's leading multi-national, multi-category retailers headquartered in the United Kingdom. Mike McNamara, Chief Information Officer of leading retailer Tesco, explains why technology is essential to help Tesco respond to changes in the competitive market.
Watch this video to learn how capturing customer insights across multiple channels and crafting a delightful customer experiences is key to success in retail.
More on Customer Experience in Retail
Foundation for the Future
Sports Chalet CEO and CIO discuss how they satisfy shoppers and improve operations. (2:02 min)
Catch and Keep Shoppers
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A Balanced Retail Strategy
Increase basket size, grow conversion rates, and reduce inventory losses. (PDF - 705 KB)
Implementing Customer Experience in Retail
Retail
Transform the customer experience, do more with fewer resources, improve security, and optimize staff.
Build Customer Loyalty, Boost Store Revenue
See how new Cisco Wi-Fi solutions deliver engaging store experiences and valuable shopper insights.
Customer Experience Transformation Solutions
Connect with consumers, anytime, anywhere, and across any channel.
Expert Insight
Mike McNamara
Chief Information Officer, Tesco
“One of the really hard things you have to do as a CIO of a company is to invest in infrastructure.”
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