A Customer-Centric Approach
Dirk Linnebruegger, CIO, Allianz SE discusses how converging technologies fuel customer service possibilities. (4:14 min)
Allianz SE (Holding) provides financial and insurance services for more than 76 million customers in 70 countries. With customer-driven interaction at the forefront of the company's new business model, CIO Dirk Linnebruegger discusses meeting customer demands with the development of real-time products and services and how social media may improve revenues.
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Expert Insight
Dirk Linnebruegger
Chief Information Officer,
Allianz SE
“There is a “new normal” customer demand deriving from these Internet developments.”
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Jorgen Ericsson
Vice President, Cisco Internet Business Solutions Group (IBSG) Global Financial Services Practice
