Video Collaboration Increases Sales for U.K. Financial Firm
Challenge
Nationwide, a United Kingdom financial services firm, needed better ways to attract and retain customers in a highly competitive market. Today's customers demand convenience and a quick response to their financial needs. Nationwide aimed to:
- Improve customer satisfaction
- Enhance access to experts
- Reduce loss of business to competitors
Solutions
Results
- Boosted mortgage sales performance by 66 percent
- Improved customer net satisfaction by 70 percent
- Cut costs of sales by 66 percent
The Cisco solution has helped us improve customer satisfaction and staff efficiency, while at the same time, increasing mortgage sales.Senior Manager, Future Customer Outcomes, Nationwide
Nationwide video
