Software Developer Cuts Costs, Improves Service
Challenge
- Implement a scalable, reliable communications platform to support company growth
- Simplify collaboration within the global workforce
- Provide global, 24-hour customer support
Solution
Cisco Jabber, Cisco Unified Communications Manager, Cisco Unified IP Phones 7962 and 6921, Cisco Unified Contact Center Express, Cisco WebEx MeetingsResults
- Provided business-class voice quality, even from employees' homes and in countries with high packet loss
- Increased customer satisfaction by providing 24-hour support
- Enhanced collaboration within virtual teams without increasing costs
We can [now] reach employees anywhere in the world by dialing their usual phone number. When collaboration improves, so does...efficiency.Vice President for R&D and Corporate Support, Quintiq