Building Better Business Models Around Customers
Challenge
Optimize customer-facing operations and introduce real-time analytics and performance targets.
Solutions
Cisco Unified Communications, Contact Center Express, Jabber, WebEx, and MeetingPlace.
Results
- Improved agent productivity by 20 to 30 percent
- Achieved return on investment in just nine months
- Strengthened customer relationships using 300 WebEx sessions per day
Contact Center Express paid for itself within nine months. By integrating the Cisco solution with our CRM, we’ve taken customer service to a new level.CIO, Fonds Finanz Maklerservice
Collaboration Case Study: Minter Ellison, Global Law Firm
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Building Better Business Models Around Customers
Viewing this video requires the latest version of Adobe Flash Player with JavaScript enabled.