Collaboration

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University Enhances Student Experience

Challenge:

Optimize performance for faculty, staff, and students and create new learning opportunities with video lecture capture.

Solutions:

Cisco TelePresence, Unified Communications, UC Integration for Microsoft Office Communicator, Media Experience Engine, and Digital Signage

Results:

• Efficiently captured and transformed 100 hours of lectures weekly
• Simplified faculty and staff collaboration with instant messaging, click-to-call
• Efficiently routed calls from 13,000 prospective students to agents