Cisco Unified Intelligent Contact Management Enterprise

Introduction

Termination_Call_Detail table only resides on the central database on the Logger. Each record contains information about how a call is handled at a peripheral. The Peripheral Gateway generates termination call detail data for each call that receives private network routing or is sent to a translation route. The CallRouter process creates a Termination Call Detail row every time it receives termination call detail data from a Peripheral Gateway. CallDisposition and CallDispositionFlag are two fields in the Termination Call Detail record.

Q. What does the CallDispositionFlag field in the Termination_Call_Detail table represent in the Logger database?

A. The CallDisposition field represents the final disposition of the call or how the call is terminated. It is provided by peripherals in the call disconnect or abandon event. Possible values are 1 through 34. For details, refer to Termination_Call_Detail table in Cisco Intelligent Contact Management (ICM) Software Database Schema. The CallDispositionFlag field is supposed to provide additional information to supplement the CallDisposition field. It is set by Open Peripheral Controller (OPC). Since no component uses this code, it is always set to 0. The CallDispositionFlag field is set to 0, as shown in the bold text in the following OPC log which represents the peripheral's delivery of a Termination_Call_Detail record to the Peripheral Gateway (PG).

16:28:01 pg2B-opc Trace: Peripheral::SendTerminationCallDetail 
  - DateTime=04/26 15:28:00 
16:28:01 pg2B-opc Trace:     Periph=5004 Day=146577 RtrCallKey=29204 
  RtrCallKeySeq#=2 PeriphCallKey=6901 PeriphCallType=2 DBCD_PREROUTE_ACD_IN 
16:28:01 pg2B-opc Trace:     ICRCallKey=2985678, ICRCallKeyParent=-1 
  ICRCallKeyChild=-1 
16:28:01 pg2B-opc Trace:     CallDisp=13,DBCD_DROP_HANDLED_PRIMARY_ROUTE 
  NetworkTime=1 Duration=451 RingTime=3 DelayTime=3 
16:28:01 pg2B-opc Trace:     TimeToAband=0 HoldTime=0 TalkTime=365 WorkTime=8 
  LocalQTime=72 
16:28:01 pg2B-opc Trace:     BillRate=-1 SegmentTime=-1 NewTransaction=78 
  RouteID=5020 
16:28:01 pg2B-opc Trace:     AgentPeriphNum=4285(-5000470) 
  SkillGroupSkillTargetID=5014  (0x21) ServiceSkillTargetID=5039(244) 
16:28:01 pg2B-opc Trace:     SRCAgentPeriphNum=-1(-1) CallDispositionFlag=0 
16:28:01 pg2B-opc Trace:     DigitsDialed=35031 Var1=72405460965301327629 
  Var2=14657729204 
16:28:01 pg2B-opc Trace:     Var3=35107 Var4= Var5=724 5460 9653 0132 7629 
  Var6=MR JOHN DOE                 
16:28:01 pg2B-opc Trace:     Var7=MBS001 Var8=AODWYER Var9= Var10= 
16:28:01 pg2B-opc Trace:     NetworkTargetID=5044 TrunkGroupID=5000 (1) 
  InstrumentPortNumber=295 DNIS=35107 UserToUser= 
16:28:01 pg2B-opc Trace:     AnsweredWithinServiceLevel=N ConferenceTime=0 
  Priority=-1 Trunk=21 
16:28:01 pg2B-opc Trace:     ANI=01756748633 WrapupData= 
  ExpandedCallContextSize=0

Note: The above value covers multiple lines due to space limitations.

Possible values of the CallDisposition field are 1 through 52. They are listed in Table 1.

Table 1: Call Disposition

Value	Explanation
1	Abandoned in network
2	Abandoned in local queue
3	Abandoned ring
4	Abandoned delay
5	Abandoned interflow
6	Abandoned agent terminal
7	Short
8	Busy
9	Forced busy
10	Disconnect/drop no answer
11	Disconnect/drop busy
12	Disconnect/drop reorder
13	Disconnect/drop handled primary route
14	Disconnect/drop handled other
15	Redirected
16	Cut through
17	Intraflow
18	Interflow
19	Ring no answer
20	Intercept reorder
21	Intercept denial
22	Timed out
23	Voice energy
24	Non-classified energy detected
25	No cut through
26	U-Abort
27	Failed aoftware
28	Blind transfer
29	Announced transfer
30	Conferenced
31	Duplicate transfer
32	Unmonitored device
33	Answering machine
34	Network blind transfer
35	Task abandoned in Router
36	Task abandoned before offered
37	Task abandoned whle offered
38	Normal end task
39	Cannot obtain task ID
40	Agent logged out during task
41	Maximum task lifetime exceeded
42	Application path went down
43	ICM routing complete
44	ICM routing disabled
45	Application invalid MRD ID
46	Application invalid dialogue ID
47	Application duplicate dialogue ID
48	Application invalid invoke ID
49	Application invalid script selector
50	Application terminate dialogue
51	Task ended during application init
52	Called party disconnected

Related Information

• Cisco ICM Software Database Schema
• Technical Support - Cisco Systems