Cisco Unified Mobile Communicator Solution Overview
Empowering Employees with Intelligent Mobile Communications by Extending Enterprise Voice and Data Communications to Mobile Handsets
Cisco® Unified Communications is a comprehensive IP communications system of voice, video, data, and mobility products and applications. It enables more effective, more secure, more personal communications that directly affect both sales and profitability. It brings people together by enabling a new way of communicating-where your business moves with you, security is everywhere, and information is always available...whenever and wherever it is needed. Cisco Unified Communications is part of an integrated solution that includes network infrastructure, security, mobility, network management products, lifecycle services, flexible deployment and outsourced management options, end-user and partner financing packages, and third-party communications applications.
As an integral part of the Cisco Unified Communications family of products, Cisco Unified Mobile Communicator is an easy-to-use software application for mobile handsets that facilitates more effective communications for mobile employees. By extending enterprise communications applications and services to mobile phones and smartphones, Cisco Unified Mobile Communicator streamlines the communication experience, facilitating real-time collaboration across the enterprise. With Cisco Unified Mobile Communicator, you can place and receive calls, access company directory contacts, check presence information, and review voicemail messages, as well as receive Cisco Unified MeetingPlace® notifications and other vital information-all from a single, intuitive interface connected to Cisco Unified Communications.
Improve Mobile Productivity
Cisco Unified Mobile Communicator transparently integrates with a wide variety of communications applications and services, connecting you to a rich set of unified communications tools from a standard mobile handset. According to Forrester Research, inefficient communications are the cause of internal decision delays-specifically, the inability to quickly reach mobile and remote colleagues. With Cisco Unified Mobile Communicator, employees are empowered with new capabilities to reach co-workers and respond to messages faster and more efficiently than ever before (Figure 1).
When you need to reach someone urgently, every minute counts. With today's technology-intensive business, it should not matter whether a person is at a desk or on the road. Time-sensitive issues depend on reaching people and resources quickly and efficiently. Business processes are delayed when a phone call is not answered or a voicemail message is not returned.
Companies often equip employees with mobile devices-but mobile phones and other hardware are only part of the solution. Cisco takes mobile communications to the next level by delivering intelligent, secure, easy-to-use software for mobile handsets that facilitates better, more timely communications among employees.
Figure 1. Cisco Unified Mobile Communicator
Reach the Right Person at the Right Time.
With Cisco Unified Mobile Communicator, you have the power to let others know your availability before they call. Cisco Unified Mobile Communicator delivers time-saving presence information and access to corporate directories for quick responses to business demands. With Cisco mobile software, phone users can quickly coordinate conversations, collaborate, screen unwanted calls and interruptions, and access personal and corporate contact information.
Using Cisco Unified Mobile Communicator, employees can do the following:
• Access up-to-date company and personal directory information.
• View the busy and available status of colleagues.
• Securely send text messages to reach people even when they are busy.
• Receive and play back office voicemail messages on a mobile handset; "visual voicemail" lets you view a list of messages on the display and select the one you want to play back with a press of a button.
• Conference and collaborate through integration with the Cisco Unified MeetingPlace solution.
• Access recent call histories on mobile handsets so you know who called and when, even if the call was originally made to your office phone.
Powerful and Secure Mobile Solution
Cisco Unified Mobile Communicator consists of two main software components: Cisco Unified Mobility Advantage and Cisco Unified Mobile Communicator. Together they deliver a tightly integrated and secure end-to-end solution.
Cisco Unified Mobility Advantage is server software deployed behind your enterprise firewall that connects employees' mobile phones to your directory servers, IP Communications system, groupware, and conferencing servers as well as to other company resources, extending critical business communications capabilities to mobile handsets and allowing everyone to communicate more effectively.
Cisco Unified Mobile Communicator runs on standard mobile phones and smartphones. It provides an easy-to-use, graphical interface that lets you manage powerful communications features simply by scrolling and selecting. Web-based installation wizards assist end users with downloading and provisioning software to their handsets over the air, eliminating the need for costly cables and additional installation hardware.
Key Features and Benefits
• Communication integration-Use one intuitive interface for mobile calls, directory and presence information, voicemail playback, text messaging, and conferencing.
• Unified contact list-Search your corporate directory (Active Directory) and personal contacts (Microsoft Outlook) from one easy-to-use interface to locate contacts quickly. Simply select a name to call.
• Presence-Find a contact and see whether the person is available to talk-before placing the call. View a person's availability status from the directory on the mobile handset.
• Select to call-Dial from the directory by simply selecting a name.
• Single-business-number reach-Provide colleagues with a single number to reach you. Supported by Cisco Unified Mobility, calls to your desk phone can be answered from your mobile phone. If you are busy, simply decline or ignore the call and it will be diverted to your office voicemail.
• Secure text messaging-Send and receive text messages from colleagues when they are unavailable to talk. A visual list on your mobile handset shows at a glance who is trying to reach you. Incoming messages are conveniently grouped by person, showing the sender, the priority, and a brief subject line, if available.
• Voice messages-Access Cisco Unity® voicemail messages to select, view, play back, and delete messages in any order, all from the mobile handset.
• Conferencing-Receive notifications of conference calls on your mobile phone from the Cisco Unified MeetingPlace solution. Simply press a button to call the conference bridge.
• Call logs-View a list of recent calls on your mobile phone and learn what calls were missed, placed, and received from your mobile phone or your Cisco Unified IP Phone.
• Security-Cisco Unified Mobile Communicator is deployed securely behind the enterprise firewall. Cisco Unified Mobile Communicator uses industry-standard, Secure Sockets Layer (SSL) and Transport Layer Security (TLS) encryption to protect transmission of data between handsets and your data center. End users authenticate with existing Lightweight Directory Access Protocol (LDAP) directories. If a mobile handset is lost or stolen, IT staff can remotely deactivate the device and erase sensitive company information.
• Management-Simple, Web-based management allows IT staff to manage user activation, configuration, and administration; set system privileges and security; report statistics; and manage devices. The end-user portal allows provisioning, directory management, and configuration of user preferences.
• Broad operator and device support-Working simultaneously across multiple networks, mobile operators, and handset platforms, Cisco Unified Mobile Communicator helps ensure end-user choice and delivery of consistent performance at work, at home, and on the road.
Using the Cisco Lifecycle Services approach, Cisco and its partners offer a broad portfolio of end-to-end services to support the Cisco Unified Communications system. These services are based on proven methodologies for deploying, operating, and optimizing IP communications solutions. Initial planning and design services, for example, can help you meet aggressive deployment schedules and minimize network disruption during implementation. Operate services reduce the risk of communications downtime with expert technical support, and optimize services enhance solution performance for operational excellence. Cisco and its partners offer a system-level service and support approach that can help you create and maintain a resilient, converged network that meets your business needs.
