Cisco Unity Connection

Introduction

This article describes how to take a network capture from Unity Connection. Directions are given in order to gather the logs from the Real Time Monitor Tool (RTMT) and from the CLI.

Q. How do you take a network capture from Unity Connection?

A. You can take a sniffer capture from the command-line or CLI of Unity Connection. In order to start the capture, enter this command with the file name that you want:

utils network capture eth0 size ALL count 100000 file <file-name>

Press Enter in order to start the capture, and Ctrl-C in order to stop the capture.

In order to gather the capture, follow one of these steps:

• You can gather a capture from RTMT the same way that you gather a trace.
  

  Note: When you check the boxes, the capture is not on the first page of items, but toward the bottom of the second page.

  1. Navigate to RTMT > Trace & Log Central > Collect Files.
  2. Click Next. Check the Packet Capture Logs check box.
  3. Select the timeframe when the capture was taken, and the location that you want to download to.
• You can gather a capture via CLI.
  1. In order to display the directory where the capture is placed, enter the file list activelog /platform/cli/* command.
  2. In order to download the file to an SFTP server, enter the file get activelog /platform/cli/<filename> command.

  Note: After the command is entered, further information with regards to access to the SFTP server is required.