Document ID: 109108
Updated: Oct 20, 2009
Contents
Introduction
This article is one in a series to assist in the setup, troubleshooting, and maintenance of Cisco Small Business products (formerly Linksys Business Series).
Refer to Cisco Technical Tips Conventions for more information on document conventions.
Q. How do I install the SPA400 voice mail module on a USB drive?
A. The files for the SPA400 voice mail module are stored on a USB drive. If the standard USB flash drive is missing from your SPA400, or if the drive becomes damaged, you can install the voice mail module files on a blank USB drive.
Note: You can download SPA400 voice mail files from the Cisco Download Software page.
Open the zip file, and extract it to your Desktop. The spa400vm folder appears on the Desktop.
Note: The current version of this folder includes 634 files in 17 folders.
Insert a blank USB drive into a USB port on your PC.
When the USB Disk window appears, click Open folder in order to view the files, and then click OK. An empty window appears in Windows Explorer.
On the Desktop, right-click the spa400vm folder.
From the shortcut menu, choose Send To, and then choose your removable disk. A progress indicator appears while the files are copied to the USB drive.
When the spa400vm folder appears in the window for the USB drive, close the window.
Safely remove the USB drive from the PC.
Insert the USB drive into the USB port on the SPA400.
Note: The SPA400 must be powered off.
Power on the SPA400.
Start Windows Explorer, and log on to the SPA400 administration web server.
Click the Status tab.
In the SPA400 section of the Status page, verify that the USB status is Mount.
Q. Why does voice mail not work if USB is inserted after boot up?
A. The SPA400 does not recongize the voice mail module. You must reboot the SPA400 in order to resolve this issue.
Q. Does the SPA400 support third-party USB drives?
A. Yes, the SPA400 supports third-party USB drives. Just copy the files to the USB stick, and restart the SPA400.
Related Information
Open a Support Case 
(Requires a Cisco Service Contract.)
Related Cisco Support Community Discussions
The Cisco Support Community is a forum for you to ask and answer questions, share suggestions, and collaborate with your peers.
Refer to Cisco Technical Tips Conventions for information on conventions used in this document.