Encountering Difficulty with the Phone not Ringing Although able to Make a Phone Call [Cisco Small Business Voice Gateways and ATAs]

Document ID: 108749

Updated: Dec 12, 2008

Introduction
What can I do if I can make a phone call but cannot hear ringing using a PAP2?
Related Information

Introduction

This article is one in a series to assist in the setup, troubleshooting, and maintenance of Cisco Small Business products.

Q. What can I do if I can make a phone call but cannot hear ringing using a PAP2?

Resolving Difficulty with Phone not Ringing

Step 1:
Access the PAP2's web-based setup page. For instructions, click here.
Step 2:
When the PAP2's web-based setup page appears, click Admin Login then switch to advanced view.
Step 3:
Click Regional, look for theRing and Call Waiting Tone Spec section and set Ring Waveform to Trapezoid. Set Ring Frequency to 20 and CPC Delay to 10.
Step 4:
Click Save Settings.