IP Phone with Color Display Enhances Business Communication Requirements
Highlights
• Full-featured 6-line business-class IP phone supporting Power over Ethernet 802.3af
• Connects directly to an Internet telephone service provider or to an IP PBX
• Dual switched Ethernet ports, speakerphone, caller ID, call hold, conferencing, and more
• Appealing 4-inch, true color LCD
Comprehensive Interoperability and SIP-Based Feature Set
Based on Session Initiation Protocol (SIP), the Cisco® SPA962 has been tested to ensure comprehensive interoperability with equipment from leading voice over IP (VoIP) infrastructure suppliers, enabling service providers to quickly roll out competitive, feature-rich services to their customers.
With hundreds of features and configurable service parameters, the Cisco SPA962 addresses the requirements of traditional business users while taking full advantage of IP telephony. Features such as easy station moves and shared line appearances (across local and geographically dispersed locations) are just some of the many capabilities of this phone.
Carrier-Grade Security, Provisioning, and Management
The Cisco SPA962 uses standard encryption protocols to provide secure remote provisioning and unobtrusive in-service software upgrades.
Secure remote provisioning tools offer detailed performance measurement and troubleshooting, enabling network providers to deliver high-quality support to their subscribers. Remote provisioning also saves service providers the time and expense of managing, preloading, and reconfiguring customer premises equipment.
Stylish and functional in design, the Cisco SPA962 VoIP telephone is a must for businesses using a hosted IP telephony service, an IP PBX, or a large-scale IP Centrex deployment. The SPA962 uses industry-leading VoIP technology from Cisco to deliver a high-quality IP phone that is unparalleled in features, value, and support.
Standard features on the Cisco SPA962 include six active lines, dual switched Ethernet ports, support for 802.3af Power over Ethernet (PoE), a high-resolution color display, a speakerphone, and a 2.5-mm headset port. Each line can be configured independently to use as a unique phone number (or extension) or can be configured to use a shared number that is assigned to multiple phones. The power supply for the SPA962 is sold separately and is required if PoE capability is not implemented.
Figure 1. Cisco SPA962 6-Line IP Phone with 2-Port Switch
Cisco SPA962 Key Telephone Functions and Features
• Up to six lines with independent configuration and registration
• Highly secure call support: SIP over Transport Layer Security (TLS), and Secure Real-Time Transport Protocol (SRTP)
• Line status: active line indication, name and number
• Menu-driven user interface, with support for multiple languages
• Digits dialed with number auto-completion
• Shared/bridged line appearance**
• High-quality speakerphone
• Call hold
• Music on hold**
• Call waiting
• Caller ID name and number
• Outbound caller ID blocking
• Call transfer: attended and blind
• Call conferencing
• Automatic redial
• On-hook dialing
• Call pickup: selective and group**
• Call park and unpark**
• Call swap
• Call back on busy
• Call blocking: anonymous and selective
• Call forwarding: unconditional, no answer, on busy
• Hot line and warm line automatic calling
• Call logs (60 entries each) list calls made, answered, and missed
• Redial from call logs
• Personal directory with auto-dial (100 entries)
• Do not disturb (callers hear busy signal)
• Uniform Resource Identifier (URI) (IP) dialing support (vanity numbers)
• On-hook default audio configuration (speakerphone and headset)
• Multiple ring tones with selectable ring tone per line
• Called number with directory name matching
• Call number using name, via directory matching or caller ID
• Subsequent incoming calls with calling name and number
• Date and time with intelligent daylight savings support
• Call duration and start time stored in call logs
• Call timer
• Name and identity (text) displayed at startup
• Distinctive ringing based on calling and called number
• 10 user-downloadable ring tones:
• Speed dialing
• Configurable dial/numbering plan support, per line
• Intercom**
• Group paging**
• DNS SRV and multiple A records for proxy lookup and proxy redundancy
• Syslog, debug, report generation, and event logging
• Built-in web server for administration and configuration with multiple security levels
• Automated provisioning, multiple methods: up to 256-bit encryption: (HTTP, HTTPS, Trivial File Transfer Protocol [TFTP])
• Option to require administrator password to reset unit to factory defaults
**Feature requires support by SIP server
Other Features
Hardware
• 320 x 240 true color, 4-inch LCD
• Six illuminated call appearance line buttons with tricolor LEDs
• LED indicates line state: active, idle, on hold, unregistered
• Line LED configurable to 13 different states (on/off, color, flash)
• Dedicated illuminated buttons for:
– Audio mute on/off
– Headset on/off
– Speakerphone on/off
• Four soft-key buttons
• 4-way rocking directional knob for menu navigation
• Support for up to two attached attendant consoles, adding up to 64 programmable buttons
• Voicemail message waiting indicator light
• Voicemail message retrieval button
• Dedicated hold button
• Settings button for access to feature, setup, and configuration menus
• Flexible dial plan support with interdigit timers
• IP address/URI dialing support
• Call progress tone generation
• Jitter buffer - adaptive
• Frame loss concealment
• VAD - voice activity detection with silence suppression
• Attenuation/gain adjustments
• VMWI - voicemail waiting indicator - via NOTIFY, SUBSCRIBE
• Caller ID support (name and number)
• Third-party call control (RFC 3725)
Provisioning, Administration,
and Maintenance
• Integrated web server provides web-based administration and configuration
• Telephone keypad configuration via display menu/navigation
• Automated provisioning and upgrade via HTTPS, HTTP, TFTP
• Asynchronous notification of upgrade availability via NOTIFY
• Nonintrusive, in-service upgrades
• Report generation and event logging
• Statistics transmitted in BYE message
• Syslog and debug server records configurable per line
Physical Interfaces
• Two 100BASE-T RJ-45 Ethernet ports (IEEE 802.3, including 802.3af)
• Handset: RJ-9 connector
• Built-in speakerphone and microphone
• Headset 2.5-mm mono jack
Power Supply
Power supply is optional and is purchased as a separate line item
• Models: PA100-NA, PA100-EU, PA100-UK, PA100-AU
• DC voltage: +5 VDC 2.0A
• Switching type (100-240V) automatic
Indicator Lights/LED
• 6 line buttons with associated tricolor LED
• Line LED state indication: active, idle, on hold, unregistered
• Speakerphone on/off button with LED
• Headset on/off button with LED
• Mute button with LED
• Message waiting indicator LED
• Voicemail message retrieval button
• Hold button
• LED test function
Dimensions (W x H x D)
8 x 7.63 x 7.50 in. (203 x 194 x 191 mm)
Unit Weight
2.4 lb (1.088 kg)
Operating Temperature
41º~113ºF (5º~45ºC)
Storage Temperature
-13º~185ºF (-25º~85ºC)
Operating Humidity
10 to 90% Non-condensing
Storage Humidity
10 to 90% Non-condensing
Table 2. Cisco Small Business IP Phone Comparison Chart
Model
Voice Lines
Ethernet Ports
High- Resolution Graphical Display
PoE Support
SPA901
1
1
No
No
SPA921
1
1
Yes
No
SPA922
1
2
Yes
Yes
SPA941
4
1
Yes
No
SPA942
4
2
Yes
Yes
SPA962
6
2
Color
Yes
Cisco Limited Warranty for Cisco Small Business Series Products
This Cisco Small Business product comes with a 2-year limited hardware warranty with return to factory replacement. In addition, Cisco offers software application updates for bug fixes and telephone technical support at no charge for the first 12 months following the date of purchase. To download software updates, go to: http://www.cisco.com/go/smallbiz.
