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Cisco Unified CRM Connector

End-of-Sale and End-of-Life Announcement for the Cisco Unified CRM Connector for Microsoft Dynamics CRM, PeopleSoft, and Salesforce

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Cisco announces the end-of-sale and end-of-life dates for the Cisco Unified CRM Connector for Microsoft Dynamics CRM, PeopleSoft, and Salesforce. The last day to order the affected product(s) is June 30, 2012. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available until the termination date of the contract, even if this date exceeds the Last Date of Support shown in Table 1.

Cisco Unified CRM Connectors offer an integration solution with the following products: Cisco Unified Contact Center Enterprise, Cisco Unified Contact Center Hosted, Cisco Unified Intelligent Contact Management Enterprise, and Cisco Unified Intelligent Contact Management Hosted.

Table 1. End-of-Life Milestones and Dates for the Cisco Unified CRM Connector for Microsoft Dynamics CRM, PeopleSoft, and Salesforce

Milestone

Definition

Date

End-of-Life Announcement Date

The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public.

December 31, 2011

End-of-Sale Date

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

June 30, 2012

Last Ship Date:
App. SW

The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.

September 28, 2012

End of SW Maintenance Releases Date:
App. SW

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.

June 30, 2013

End of New Service Attachment Date:
App. SW

For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.

June 30, 2013

End of Service Contract Renewal Date:
App. SW

The last date to extend or renew a service contract for the product.

September 26, 2014

Last Date of Support:
App. SW

The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete.

June 30, 2015

HW = Hardware OS SW = Operating System Software App. SW = Application Software

Table 2. Product Part Numbers Affected by This Announcement

End-of-Sale Product Part Number

Product Description

Replacement Product Part Number

Replacement Product Description

Additional Information

ICME-MSFTCRM

ICME Microsoft CRM Conn. Lic. for Regular ERI or ARI Agent

See the Product Migration Options section below for detailed information on replacing this product.

    

ICME-MSFTCRM-M

Migrate Existing CTI Toolkit or CRM to MicroSoft CRM Conn.

See the Product Migration Options section below for detailed information on replacing this product.

    

ICME-PSTCRM

ICME PeopleSoft Connector Lic. for Regular ERI or ARI Agent

See the Product Migration Options section below for detailed information on replacing this product.

    

ICME-PSTCRM-M

Migrate Existing CTI Toolkit or CRM to PeopleSoft CRM Conn.

See the Product Migration Options section below for detailed information on replacing this product.

    

ICME-SFDCCRM

ICME Salesforce Connector Lic. for Regular ERI or ARI Agent

See the Product Migration Options section below for detailed information on replacing this product.

    

ICME-SFDCCRM-M

Migrate Existing CTI Toolkit or CRM to Salesforce CRM Conn.

See the Product Migration Options section below for detailed information on replacing this product.

    

ICMH-MSFTCRM

ICMH Microsoft CRM Conn. Lic. for Regular ERI or ARI Agent

See the Product Migration Options section below for detailed information on replacing this product.

    

ICMH-MSFTCRM-M

Migrate Existing CTI Toolkit or CRM to MicroSoft CRM Conn.

See the Product Migration Options section below for detailed information on replacing this product.

    

ICMH-PSTCRM

ICMH PeopleSoft Connector Lic. for Regular ERI or ARI Agent

See the Product Migration Options section below for detailed information on replacing this product.

    

ICMH-PSTCRM-M

Migrate Existing CTI Toolkit or CRM to PeopleSoft CRM Conn.

See the Product Migration Options section below for detailed information on replacing this product.

    

ICMH-SFDCCRM

ICMH Salesforce Conn. License for Regular ERI or ARI Agent

See the Product Migration Options section below for detailed information on replacing this product.

    

ICMH-SFDCCRM-M

Migrate Existing CTI Toolkit or CRM to Salesforce CRM Conn.

See the Product Migration Options section below for detailed information on replacing this product.

    

IPCE-MSFTCRM

IPCE Cisco Microsoft CRM Connector License for IPCE Agent

See the Product Migration Options section below for detailed information on replacing this product.

    

IPCE-MSFTCRM-M

Migrate Existing CRM Connector to Cisco MicroSoft CRM Conn.

See the Product Migration Options section below for detailed information on replacing this product.

    

IPCE-OD-MSFTCRM

CC Enterprise On Demand Microsoft CRM Connector License

See the Product Migration Options section below for detailed information on replacing this product.

    

IPCE-OD-PSTCRM

CC Enterprise On Demand PeopleSoft Connector License

See the Product Migration Options section below for detailed information on replacing this product.

    

IPCE-OD-SFDCCRM

CC Enterprise On Demand Sales force Connector License

See the Product Migration Options section below for detailed information on replacing this product.

    

IPCE-ODNS-MSFTCRM

CC ENT On Demand Microsoft CRM Conn. Lic.-SUPPORT NOT INCL

See the Product Migration Options section below for detailed information on replacing this product.

    

IPCE-ODNS-PSTCRM

CC ENT On Demand PeopleSoft Connector Lic.-SUPPORT NOT INCL

See the Product Migration Options section below for detailed information on replacing this product.

    

IPCE-ODNS-SFDCCRM

CC ENT On Demand Sales force Connector Lic.-SUPPORT NOT INCL

See the Product Migration Options section below for detailed information on replacing this product.

    

IPCE-PSTCRM

IPCE Cisco PeopleSoft Connector License for IPCE Agent

See the Product Migration Options section below for detailed information on replacing this product.

    

IPCE-PSTCRM-M

Migrate Existing CRM Connector to Cisco PeopleSoft Connector

See the Product Migration Options section below for detailed information on replacing this product.

    

IPCE-SFDCCRM

IPCE Cisco Salesforce.com Connector License for IPCE Agent

See the Product Migration Options section below for detailed information on replacing this product.

    

IPCE-SFDCCRM-M

Migrate Existing CRM Connector to Cisco Salesforce Connector

See the Product Migration Options section below for detailed information on replacing this product.

    

IPCH-MSFTCRM

IPCH Cisco Microsoft CRM Connector License for IPCH Agent

See the Product Migration Options section below for detailed information on replacing this product.

    

IPCH-MSFTCRM-M

Migrate Existing CRM Connector to Cisco MicroSoft CRM Conn.

See the Product Migration Options section below for detailed information on replacing this product.

    

IPCH-OD-MSFTCRM

CC Hosted On Demand Microsoft CRM Connector License

See the Product Migration Options section below for detailed information on replacing this product.

    

IPCH-OD-PSTCRM

CC Hosted On Demand PeopleSoft Connector License

See the Product Migration Options section below for detailed information on replacing this product.

    

IPCH-OD-SFDCCRM

CC Hosted On Demand Sales force Connector License

See the Product Migration Options section below for detailed information on replacing this product.

    

IPCH-ODNS-MSFTCRM

CC HOSTED On Demand Microsoft CRM Conn. Lic-SUPPORT NOT INCL

See the Product Migration Options section below for detailed information on replacing this product.

    

IPCH-ODNS-PSTCRM

CC HOSTED On Demand PeopleSoft Conn. Lic.-SUPPORT NOT INCL

See the Product Migration Options section below for detailed information on replacing this product.

    

IPCH-ODNS-SFDCCRM

CC HOSTED On Demand Sales force Conn. Lic.-SUPPORT NOT INCL

See the Product Migration Options section below for detailed information on replacing this product.

    

IPCH-PSTCRM

IPCH Cisco PeopleSoft Connector License for IPCH Agent

See the Product Migration Options section below for detailed information on replacing this product.

    

IPCH-PSTCRM-M

Migrate Existing CRM Connector to Cisco PeopleSoft Connector

See the Product Migration Options section below for detailed information on replacing this product.

    

IPCH-SFDCCRM

IPCH Cisco Salesforce.com Connector License for IPCH Agent

See the Product Migration Options section below for detailed information on replacing this product.

    

IPCH-SFDCCRM-M

Migrate Existing CRM Connector to Cisco SalesForce Connector

See the Product Migration Options section below for detailed information on replacing this product.

    

L-UCSS-MSFTCRM-1-1

UCSS Microsoft CRM Desktop One Year - 1 agent

See the Product Migration Options section below for detailed information on replacing this product.

    

L-UCSS-MSFTCRM-1M

UCSS Microsoft CRM Desktop One Month - 1 agent

See the Product Migration Options section below for detailed information on replacing this product.

    

L-UCSS-MSFTCRM-2-1

UCSS Microsoft CRM Desktop Two Year - 1 agent

See the Product Migration Options section below for detailed information on replacing this product.

    

L-UCSS-MSFTCRM-3-1

UCSS Microsoft CRM Desktop Three Year - 1 agent

See the Product Migration Options section below for detailed information on replacing this product.

    

L-UCSS-MSFTCRM-5-1

UCSS Microsoft CRM Desktop Five Year - 1 agent

See the Product Migration Options section below for detailed information on replacing this product.

    

L-UCSS-PSFTCRM-1-1

UCSS Peoplesoft CRM Desktop One Year - 1 agent

See the Product Migration Options section below for detailed information on replacing this product.

    

L-UCSS-PSFTCRM-1M

UCSS Peoplesoft CRM Desktop One Month - 1 agent

See the Product Migration Options section below for detailed information on replacing this product.

    

L-UCSS-PSFTCRM-2-1

UCSS Peoplesoft CRM Desktop Two Year - 1 agent

See the Product Migration Options section below for detailed information on replacing this product.

    

L-UCSS-PSFTCRM-3-1

UCSS Peoplesoft CRM Desktop Three Year - 1 agent

See the Product Migration Options section below for detailed information on replacing this product.

    

L-UCSS-PSFTCRM-5-1

UCSS Peoplesoft CRM Desktop Five Year - 1 agent

See the Product Migration Options section below for detailed information on replacing this product.

    

L-UCSS-SFDMCRM-1-1

UCSS SalesForDotCom CRM Desktop One Year - 1 agent

See the Product Migration Options section below for detailed information on replacing this product.

    

L-UCSS-SFDMCRM-1M

UCSS SalesForDotCom CRM Desktop One Month - 1 agent

See the Product Migration Options section below for detailed information on replacing this product.

    

L-UCSS-SFDMCRM-2-1

UCSS SalesForDotCom CRM Desktop Two Year - 1 agent

See the Product Migration Options section below for detailed information on replacing this product.

    

L-UCSS-SFDMCRM-3-1

UCSS SalesForDotCom CRM Desktop Three Year - 1 agent

See the Product Migration Options section below for detailed information on replacing this product.

    

L-UCSS-SFDMCRM-5-1

UCSS SalesForDotCom CRM Desktop Five Year - 1 agent

See the Product Migration Options section below for detailed information on replacing this product.

    

UCSS-MSFTCRM-1-1

UCSS Microsoft CRM Desktop One Year - 1 agent

See the Product Migration Options section below for detailed information on replacing this product.

    

UCSS-MSFTCRM-1M-1

UCSS Microsoft CRM Desktop One Month - 1 agent

See the Product Migration Options section below for detailed information on replacing this product.

    

UCSS-MSFTCRM-2-1

UCSS Microsoft CRM Desktop Two Year - 1 agent

See the Product Migration Options section below for detailed information on replacing this product.

    

UCSS-MSFTCRM-3-1

UCSS Microsoft CRM Desktop Three Year - 1 agent

See the Product Migration Options section below for detailed information on replacing this product.

    

UCSS-MSFTCRM-5-1

UCSS Microsoft CRM Desktop Five Year - 1 agent

See the Product Migration Options section below for detailed information on replacing this product.

    

UCSS-PSFTCRM-1-1

UCSS Peoplesoft CRM Desktop One Year - 1 agent

See the Product Migration Options section below for detailed information on replacing this product.

    

UCSS-PSFTCRM-1M-1

UCSS Peoplesoft CRM Desktop One Month - 1 agent

See the Product Migration Options section below for detailed information on replacing this product.

    

UCSS-PSFTCRM-2-1

UCSS Peoplesoft CRM Desktop Two Year - 1 agent

See the Product Migration Options section below for detailed information on replacing this product.

    

UCSS-PSFTCRM-3-1

UCSS Peoplesoft CRM Desktop Three Year - 1 agent

See the Product Migration Options section below for detailed information on replacing this product.

    

UCSS-PSFTCRM-5-1

UCSS Peoplesoft CRM Desktop Five Year - 1 agent

See the Product Migration Options section below for detailed information on replacing this product.

    

UCSS-SFDMCRM-1-1

UCSS SalesForDotCom CRM Desktop One Year - 1 agent

See the Product Migration Options section below for detailed information on replacing this product.

    

UCSS-SFDMCRM-1M-1

UCSS SalesForDotCom CRM Desktop One Month - 1 agent

See the Product Migration Options section below for detailed information on replacing this product.

    

UCSS-SFDMCRM-2-1

UCSS SalesForDotCom CRM Desktop Two Year - 1 agent

See the Product Migration Options section below for detailed information on replacing this product.

    

UCSS-SFDMCRM-3-1

UCSS SalesForDotCom CRM Desktop Three Year - 1 agent

See the Product Migration Options section below for detailed information on replacing this product.

    

UCSS-SFDMCRM-5-1

UCSS SalesForDotCom CRM Desktop Five Year - 1 agent

See the Product Migration Options section below for detailed information on replacing this product.

    

UCSS-U-CCE-MSFT-1

UCSS for Microsoft CRM Desktop One Year - 1 agent

See the Product Migration Options section below for detailed information on replacing this product.

    

UCSS-U-CCE-PSFT-1

UCSS for Peoplesoft CRM Desktop One Year - 1 agent

See the Product Migration Options section below for detailed information on replacing this product.

    

UCSS-U-CCE-SFDC-1

UCSS for Salesforce.com CRM Desktop One Year - 1 agent

See the Product Migration Options section below for detailed information on replacing this product.

    

UCSS-U-CCE-SIEBL-1

UCSS for Siebel CRM Desktop One Year - 1 agent

See the Product Migration Options section below for detailed information on replacing this product.

    

Product Migration Options

Customers are encouraged to migrate to an integration solution offered by Cisco Developer Network partners. Information on CDN partner offerings can be found at: http://developer.cisco.com/web/partner/search.
Service prices for Cisco products are subject to change after the product End-of-Sale date
The Cisco Takeback and Recycle program helps businesses dispose properly of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: http://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.

For More Information

For more information about the Cisco End-of-Life Policy, go to: http://www.cisco.com/en/US/products/products_end-of-life_policy.html.
For more information about the Cisco Product Warranties, go to: http://www.cisco.com/en/US/products/prod_warranties_listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: http://www.cisco.com/cisco/support/notifications.html.

Subscribe for RSS Notifications for End-of-Life and End-of-Sale Notices

To subscribe to the End-of-Life and End-of-Sale RSS Feed, insert the following URL into your RSS application: http://www.cisco.com/web/feeds/products/end_of_life_rss.xml.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.