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Cisco Unified E-Mail Interaction Manager

Cisco Unified Web Interaction Manager and Cisco Unified E-Mail Interaction Manager 4.4 Are Now Available

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Cisco is pleased to announce that Cisco® Unified Web Interaction Manager (WIM) and Cisco Unified E-Mail Interaction Manager (EIM) 4.4 are now available.

Cisco Unified Web Interaction Manager and Cisco Unified E-Mail Interaction Manager 4.4 include many new features, including:

• Virtualization capabilities (including support for VMware High Availability), which are certified on the virtual machine and Cisco Unified Computing System™ (Cisco UCS™) platform

• Increased scalability to support up to 1250 agents

• Enhanced reporting, which includes these three reporting templates from Cisco Unified Intelligence Center: Email volume by queue, chat volume by queue, and agent work summary

• Chat auto-pushback, which "pushes" unattended chats by agents back into queue for other available agents, if they are not responded to within a predefined time

• Interdepartment queue transfer capability for integrated agents

• Support for enhanced list of customer browsers for Cisco Unified WIM

For complete details about new features and enhancements for Cisco Unified Web Interaction Manager and Cisco Unified E-Mail Interaction Manager 4.4, please review the release notes here: http://www.cisco.com/en/US/products/ps7236/prod_release_notes_list.html.

Availability, Upgrades, and Ordering

Cisco Unified Web Interaction Manager and Cisco Unified E-Mail Interaction Manager 4.4 are available now. Existing customers with a valid services contract number can download the latest release from the web at: http://www.cisco.com/cisco/software/type.html?mdfid=280970910&flowid=5224.
New customers may visit the Cisco Ordering homepage at: http://www.cisco.com/en/US/ordering/index.shtml.

Product Literature and Documentation

For a wealth of Cisco Unified Web Interaction Manager and Cisco Unified E-Mail Interaction Manager resources, including ROI tools, customer-facing materials, and presentations, please visit these websites:

• Partner websites:

– Cisco Unified Web Interaction Manager: http://www.cisco.com/en/US/partner/products/ps7233/index.html

– Cisco Unified E-Mail Interaction Manager: http://www.cisco.com/en/US/partner/products/ps7236/index.html

• Customer websites:

– Cisco Unified Web Interaction Manager: http://www.cisco.com/en/US/products/ps7233/index.html

– Cisco Unified E-Mail Interaction Manager: http://www.cisco.com/en/US/products/ps7236/index.html

Communicating with Partners and Customers

Please use this announcement to notify your partners and customers that Cisco Unified Web Interaction Manager and Cisco Unified E-Mail Interaction Manager 4.4 are available and ready for download.
For more information, additional resources, and questions, please visit the Contact Center Partner Community at: https://www.myciscocommunity.com/community/partner/collaboration/contactcenter.