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Product Overview
Cisco® Hosted Collaboration Mediation (HCM) provides network operations center (NOC) operators with a single dashboard that aggregates alarms from the underlying domain managers that span both unified communications and data center domains. Operators can quickly get detailed information on faults by cross-launching the domain managers from the dashboard where it displays fault counts by customer and severity level.
Cisco Hosted Collaboration Mediation is part of the management bundle of Cisco Hosted Collaboration Solution (HCS). See Figure 1.
Cisco Hosted Collaboration Solution offers managed service providers the option of deploying Cisco Unified Communications as a hosted service, allowing them to access the full portfolio of Cisco collaboration applications through a subscriber-based, "as a service" offer. You can find more information on HCS at: http://www.cisco.com/en/US/netsol/ns1086/index.html.
Figure 1. The HCM Component of the Cisco Hosted Collaboration Solution
Features and Benefits
The HCM dashboard displays an Alarm Summary and a Phone Summary portlet by customer.
• Alarm Summary Portlet
– Consolidated alarm summary by customer
– Navigate to view alarms summary by domain manager
• Phone Summary Portlet
– Displays the number of phones configured, registered, and unregistered by customer
Context sensitive cross-launch of domain managers provides single sign-on capability to contextually cross-launch into a domain manager to view and act upon the appropriate customer alarm.
See Table 1 for a list of features and benefits.
Figure 2. Alarm Summary Portlet
Table 1. Features and Benefits
Licensing
Like other HCS components, HCM is based on a per user/subscriber pricing model.
System Requirements
HCM requirements:
• Red Hat Enterprise Linux Server v5.3 64 bit
• UCS B series blade server. For details see the HCS ordering guide
• HCM requires the MySQL database for the dashboard
Ordering Information
See Table 2 for ordering information.
Table 2. Ordering Information
See the HCS data sheet at http://www.cisco.com/en/US/netsol/ns1086/index.html for more information.
Cisco Services
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For More Information
For more information about Cisco Hosted Collaboration Mediation visit http://www.cisco.com/en/US/products/ps11243/index.html and for more information about Cisco Hosted Collaboration Solution visit http://www.cisco.com/en/US/netsol/ns1086/index.html or contact your local Cisco account representative.