Table Of Contents

A - B - C - D - E - F - G - H - I - L - M - N - O - P - Q - R - S - T - U - V - W -

Index

A

About box 2-6

active version 32-1

adding a phone for a user 8-3

adding user to the system 8-2

ad hoc conference

configuration 8-6

described 5-2

interactions and restrictions 5-2

administrative interface, described 1-3

administrator

permissions 10-1

settings 10-1

username and password 10-1

administrator username and password

defaults 2-8

described 2-8

strong passwords 2-9

auto attendant

configuration 8-13

described 1-9

interactions and restrictions 1-9

settings in GUI 12-1

setting up system so that calls go to auto attendant if operator is not available 8-15

setting up system so that calls go to auto attendant instead of operator 8-14

using auto attendant without voicemail 2-19

B

backup

described 2-15

settings in GUI 13-1

barge

configuration 8-6

described 5-2

interactions and restrictions 5-2

before deployment

questions to ask your customer 6-7

working in the Cisco-provided data configuration file 3-1

benefits of deploying 1-2

browser support 2-5

busy lamp feature

described 5-14

C

call back

described 5-3

interactions and restrictions 5-3

call barge

configuration 8-6

described 5-2

interactions and restrictions 5-2

call detail records

described 2-15

exporting, described 2-15

settings 14-1

call detail reports 14-1

settings 14-1

call divert

configuration 8-6

described 5-4

interactions and restrictions 5-4

caller ID

configuration 5-8

described 5-8

call forward all

configuration 8-7

described 5-5

call forward busy

configuration 8-7

described 5-6

call forward no answer

configuration 8-7

call forward no busy

described 5-6

call history

configuration 5-6

described 5-6

call park

configuration 8-8

described 5-7

interactions and restrictions 5-7

call pickup

configuration 8-8

described 5-7

interactions and restrictions 5-7

call waiting

configuration 8-11

described 5-8

CCO cases, opening a case 50-93

CDR 14-1

Cisco Extension Mobility

configuration 8-8

described 5-8

interactions and restrictions 5-8

reports 16-1

Cisco-provided data configuration file

considerations

for bulk insertion after initial deployment 3-2

for initial deployment and after initial deployment 3-2

for initial deployment only 3-2

introduction 1-5

settings

date and time tab 3-6

dial plan tab 3-7

gateway tab 3-6

network tab 3-4

phone tab 3-13

sites tab 3-9

usage profile tab 3-10

user tab 3-15

when to use 3-1

Cisco Unified Business Appliance Administration Guide

organization xviii

Cisco Unified Communications Manager Business Edition 3000 Administrative Interface, described 1-3

Cisco Unified Communications Manager Business Edition 3000 First Time Setup Wizard, described 1-3

Cisco Unified Communications Manager Business Edition 3000 User Preferences Interface, described 1-4

Cisco Web Dialer 2-19

described 5-9

Click to Call

described 5-9

components of system

auto attendant 1-2

Cisco-provided data configuration file 1-2

DHCP 1-2

DNS 1-2

gateway 1-2

phones 1-2

server 1-2

SFTP server 1-2

USB support 1-2

voicemail 1-2

configuration export

described 2-16

importing to another system 2-16

settings in GUI 17-1

configuring

adding 2-9

copying 2-9

deleting 2-9

finding 2-9

search settings 34-1

Post-Setup Wizard 2-14

when configuration is not allowed 2-13

conventions xviii

country pack

described 2-7

installing 2-7

obtaining 2-7

D

date and time

settings

from Cisco-provided data configuration file 3-6

in GUI 18-1

departments

adding a department and public-space phone 8-5

described 1-42

settings

in GUI 19-3

deployment model, example 1-47

devices

settings

from GUI 20-1

DHCP

described 1-31

diagnostics

settings 21-1

dial plan

described 1-35

settings

for translation rules 22-3

from Cisco-provided data configuration file 3-7

from GUI 22-1

distinctive ringing

described 5-10

divert

configuration 8-6

described 5-4

interactions and restrictions 5-4

DNS 1-32

document

conventions xviii

organization xviii

product security overview xix

do not disturb

configuration 8-9

described 5-10

interactions and restrictions 5-10

settings

in Phone page 28-1

in voice features settings page 43-29

E

Extension Mobility

configuration 8-8

described 5-8

interactions and restrictions 5-8

reports 16-1

F

fax

setting up fax 8-5

finding

settings 34-1

first time setup wizard, described 1-3

G

gateway

configuring

adding 7-1

deleting 7-1

updating (editing) 7-1

described 1-10

settings

from Cisco-provided data configuration file 3-6

gathering customer data before deployment 6-1

GUIs

administrative interface

described 1-3

browser support 2-5

first time setup wizard

described 1-3

logging into and out of 2-2

user preferences interface

described 1-4

making user updates 2-19

H

health summary 24-1

troubleshooting issues 47-51

additional system resources exceeded threshold 47-62

conference bridge issue 47-53

conference bridge resources insufficient 47-53

CPU usage high 47-61

external call resources low 47-62

gateway issue 47-54

gateway out of service 47-55

hardware failure occurred 47-58

internal call resources low 47-63

internal synchronization issue occurred 47-63

phone failed to register 47-64

required service failed 47-58

unregistered devices large 47-54

hold and resume

configuration 5-6

described 5-6

hostname resolution 1-32

hunt lists

described 1-46

settings from GUI 23-5

I

inactive version 32-1

introduction 1-1

L

licensing

backing up licenses 4-10

deleting licenses 4-10

how borrowing and loaning works 4-5

how it works 4-2

installing a license file 4-8

interactions and restrictions 4-6

license types 4-4

more information 4-11

obtaining licenses 4-7

overview 4-1

restoring licenses 4-10

settings in GUI 25-1

viewing contents of license file 4-8

viewing number of licenses that are used, borrowed, and so on 4-9

viewing status 4-9

lines

how lines relate to users and phones 1-42

rollover

configuration 8-11

described 5-13

shared

described 5-13

locale

described 2-7

settings in GUI 15-1

logging into and out of GUIs 2-2

logical partitioning 36-18

M

meet-me conference

configuration 8-9

meet me conferences

described 5-11

monitoring 2-20

music on hold

audio source file requirements 26-1

configuration 8-9

described 5-11

interactions and restrictions 5-11

settings in GUI 26-1

uploading audio source files 26-1

mute and volume control

described 5-11

N

network

settings

from Cisco-provided data configuration file 3-4

from GUI 27-1

network layout 50-92

O

online help 2-7

open a TAC case, required information 50-92

opening a CCO case, url location 50-93

operator

setting up system so that calls go to auto attendant if operator is not available 8-15

setting up system so that calls go to auto attendant instead of operator 8-14

setting up system so that calls go to operator 8-14

organization xviii

overview 1-1

P

passwords

creating strong passwords 2-9

default 2-8

phone application

configuration 8-10

phone applications

described 5-12

settings in GUI 29-1

phone button template 1-42

configuration 40-14

described 1-42

phone registration 2-18

phones

adding a department and public-space phone 8-5

adding a phone for a user 8-3

described 1-6

determining if the phone is registered 2-18

how ownership works 1-42

logging out users from Cisco Extension Mobility-enabled phones 2-18

restarting 2-18

settings

from Cisco-provided data configuration file 3-13

from GUI 28-1

post-setup wizard

described 2-14

problem solving guidelines 45-36

product security overview xix

pstn connections

settings

from GUI 31-1

Q

questions to ask your customer 6-7

R

Reach Me Anywhere

configuration 8-11

described 5-12

interactions and restrictions 5-12

reports

Extension Mobility 16-1

restart 32-1

automatic restarts 2-17

described 2-17

manual restarts 2-17

phones 2-18

settings 32-1

restore

settings in GUI 33-1

when to restore data 2-15

rollover lines

configuration 8-11

described 5-13

S

search

settings in GUI 34-1

security 2-6

server, described 1-3

setting up fax 8-5

setting up system so that calls go to auto attendant if operator is not available 8-15

setting up system so that calls to operator 8-14

setting up system so that incoming calls reach the auto attendant 8-14

setting up the customer network and sites 6-2

setup mode page

settings in GUI 35-1

SFTP server

described 1-33

shared lines

configuration 8-11

described 5-13

shutdown 32-1

sites

configuration considerations 1-36

described 1-36

settings

from Cisco-provided data configuration file 3-9

from GUI 36-1

speed dials

configuration 8-12

described 5-14

summary

settings in GUI 37-1

switch version 32-1

T

TAC

required information 50-92

TCP Port Usage 49-87

transfer

configuration 5-7

described 5-7

translation rules

described 1-35

settings in GUI 22-3

troubleshooting 2-20

caller experience an error when using voicemail 47-68

CPU is high for voicemail or auto attendant 47-68

diagnostics page 21-1

disk space full for voicemail 47-68

from Diagnostics page 46-41

from Health Summary page 46-39

gateway not listed in site's gateway usage list 47-71

gatways from a deleted site are no longer used 47-72

health summary page 24-1

issued occurred with voicemail database 47-66

licensing out of compliance 47-65

local gateway not listed in site's gateway list 47-71

opening a case 50-93

operator assisted dialing does not work always 47-70

order of the PSTN gateways used to route calls changes 47-73

phone call cannot be established 47-70

phone has one-way audio 47-70

phone is registered but automatically resets 47-69

problem solving guidelines 45-36

remote gateway not listed in site's gateway list 47-71

required preliminary information 50-92

restore of data failed 47-74

text in English, not my chosen locale 47-74

tips 45-36

transit network dialing does not work always 47-70

upgrade of Unified CMBE 3000 software failed 47-73

voicemail or auto attendant service not running 47-66

voicemail port failed to register to telephony system 47-67

voicemail port locked 47-67

voicemail ports busy 47-67

when you cannot access the graphical user interfaces 46-44

with Network USB key 46-47

with the diagnostic USB key 46-44

typical deployment model 1-47

U

UDP Port Usage 49-87

upgrade

described 2-14

settings in GUI 38-1

upgrade settings 39-5

usage profiles

described 1-39

settings

from Cisco-provided data configuration file 3-10

in GUI 40-7

USB

support described 1-4

user

adding user to the system 8-2

described 1-42

settings

from Cisco-provided data configuration file 3-15

in GUI 41-17

user preferences

changing user password 42-23

changing user PIN 42-23

interface, described 1-4

settings 42-23

using the web page 42-23

V

viewing version of software 2-6

voice feature

settings

in GUI 43-29

voicemail

configuration 8-12

described 1-8, 5-15

W

Web Dialer 2-19

described 5-9