Table Of Contents

A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - R - S - T - U - V - W -

Index

A

accessibility features

described 1-19

enabling audible alerts 1-21

Actions menu 3-6

Advanced Search button 6-2

Answer button 2-2

answering a call

broadcast 8-1

incoming 2-2

audible alert ring settings, configuring 1-21

audible alerts

described 1-19

enabling 1-21

B

Broadcast Calls window

described 1-7

using 8-1

button

Advanced Search 6-2

Answer 2-2

Call Control 1-13

Consult Transfer 2-9

Dial 2-6

Direct Transfer 2-10

Hang Up 2-5

Hold 2-3

Join 2-11

Online/Offline 1-24

Resume 2-4

Transfer 2-8

Voice Mail 2-16

C

call

answering

broadcast 8-1

incoming 2-2

disconnecting (ending) 2-5

forwarding 2-16

forwarding a call to voice mail 2-16

handling 2-1

initiating an ad hoc conference call 2-12

joining 2-11

making a call 2-6

parking 2-13

placing a call on hold 2-3

retrieving a call from hold 2-4

reverting a parked call 2-15, 7-3

transferring 2-7

Call Control

buttons 1-13

icons 1-13

positioning toolbar 1-13

toolbar

buttons and tasks (table) 1-13

described 1-13

window

call/line status 1-9

components 1-5

described 4-1

performing tasks 4-3

placing calls 4-2

call-control tasks, using directory entries to perform (table) 6-3

CallManager Attendant Console, Cisco

directory 6-1

exiting 1-26

handling calls 2-1

interface (table) 1-3

logging in 1-24

logging out 1-26

Log in dialog box 1-4

Settings dialog box 1-4

starting 1-21

using the interface 1-2

window 1-5

changing position of Call Control toolbar 1-13

color scheme on View menu 3-5

columns, reordering in the Directory window 6-3

Consult Transfer button 2-9

consult transferring a call 2-9

context-sensitive menus 1-17

D

default keyboard shortcuts (table) 2-16

default window layout on View menu 3-6

Dial button 2-6

Dial Digits keypad 3-7

dialing a call 2-6

dial pad, described 1-19

directory

locating a specific name 6-2

sorting 6-3

using 6-1

using entries for call-control tasks (table) 6-3

Directory window

call/line status 1-9

described 1-8, 6-1

reordering the columns 6-3

Direct Transfer button 2-10

direct transferring a call 2-10

disconnecting a call 2-5

document

audience viii

conventions ix

organization viii

preface vii

purpose vii

related documentation ix

documentation

related ix

E

Edit menu 3-2

ending a call 2-5

exiting CiscoCallManager Attendant Console 1-26

F

File menu 3-1

forwarding a call to voice mail 2-16

G

getting started 1-1

H

hanging up a call 2-5

Hang Up button 2-5

Help menu 3-8

hold

placing a call on 2-3

retrieving a call from 2-4

Hold button 2-3

I

icons

call control 1-13

pop-to-top 1-18

interface, CallManager Attendant Console, Cisco (table) 1-3

interface, using 1-2

J

Join button 2-11

joining a call 2-11

K

keyboard shortcuts

creating and editing 3-2

default (table) 2-16

navigation (table) 2-16

navigation, described 1-19

L

layout, default window 3-6

locating a user 6-2

logging in to CiscoCallManager Attendant Console 1-24

logging out of CiscoCallManager Attendant Console 1-26

Log in dialog box 1-4

M

making a call 2-6

menu

Actions 3-6

Edit 3-2

File 3-1

Help 3-8

View

color scheme 3-5

default window layout 3-6

described 3-3

text size 3-4

menu bar

described 1-12

using 3-1

menus, context-sensitive 1-17

N

name, locating in the directory 6-2

navigation shortcuts 1-19

O

off line, going 1-24

on line, going 1-24

Online/Offline button 1-24

P

Parked Calls window 1-11

parking a call 2-13

placing calls

from Call Control window 4-2

methods 2-6

pop-to-top icon 1-18

R

Resume button 2-4

retrieving a parked call 2-15, 7-3

S

settings, viewing and editing 3-3

Settings dialog box 1-4

shortcuts, keyboard

creating and editing 3-2

key sequences (table) 2-16

shortcuts, navigation

described 1-19

key sequences (table) 2-16

sorting the directory 6-3

speed-dial entries

adding 5-4

deleting 5-6

editing 5-5

speed-dial entries, performing call-control tasks (table) 5-7, 7-4

speed-dial groups

adding 5-2

creating, editing, deleting 3-3

deleting 5-3

renaming 5-3

sorting entries 5-7

Speed Dial window

adding speed-dial entry 5-4

adding speed-dial group 5-2

call/line status 1-9

deleting speed-dial entry 5-6

deleting speed-dial group 5-3

described 1-7, 5-1, 7-1

editing speed-dial entry 5-5

renaming speed-dial group 5-3

sorting entries in speed-dial group 5-7

speed-dial entries

performing call-control tasks (table) 5-7, 7-4

starting CiscoCallManager Attendant Console 1-21

status bar 1-18

T

text size on View menu 3-4

toolbar, Call Control

buttons and tasks (table) 1-13

described 1-13

Transfer button 2-8

transferring a call

consult transfer 2-9

direct 2-10

unsupervised transfer 2-8

U

unsupervised transfer 2-8

V

View menu

color scheme 3-5

default window layout 3-6

described 3-3

text size 3-4

voice mail, forwarding a call to 2-16

Voice Mail button 2-16

W

window

Broadcast Calls 1-7, 8-1

Call Control 1-5, 4-1

CiscoCallManager Attendant Console 1-5

default layout 3-6

Directory 1-8, 6-1

Parked Calls 1-11

Speed Dial 1-7, 5-1, 7-1