Table Of Contents

A - C - D - E - F - H - I - L - M - N - O - P - Q - R - S - T - U - Z

Index

A

accessibility features 1-7

Alarm configuration, described 3-1

Alarm definitions

catalog descriptions 4-2

creating user-defined 4-1

described 4-1

searching and viewing

procedure 4-1

searching for 4-1

viewing 4-1

Alarms

configuring, procedure 3-1

definitions

catalogs 4-2

destinations 3-2

destination settings 3-2

event levels 3-3

event level settings 3-3

Event Viewer 3-2

SDI trace library 3-2

SDL trace library 3-2

Syslog 3-2

updating, procedure 3-1

alert central, accessing 8-1

alert notification

configuring parameters for counter (table) 9-6

e-mail for counter 9-5

message 9-5

schedule 9-5

thresholds 9-5

alert notification, configuring 8-5

alerts

accessing alert central 8-1

configuring actions 8-6

configuring e-mail for 8-5

setting properties 8-2

suspending 8-5

C

category

adding 7-17

deleting 7-18

renaming 7-18

Cisco CallManager, service 5-1

CLI

starting services 2-5

stopping services 2-5

community string 16-1

configuration profile

adding 7-6

deleting 7-7

restoring 7-6

using default 7-5

Control Center

starting services 2-4

stopping services 2-4

viewing status 2-4

conventions xi

counters

alert notification parameters (table) 9-6

configuring alert notification for 9-5

data sample, configuring 9-9

data sample parameters (table) 9-10

viewing data 9-10

zooming 9-8

CTI

finding CTI devices 7-11

monitoring CTI applications 7-14

monitoring CTI devices 7-15

monitoring CTI lines 7-16

viewing CTIManager information 7-14

D

data sample

configuring parameters (table) 9-10

debug trace levels

Cisco CallManager fields 5-5, 5-10

Cisco IP Voice Media Streaming Application fields 5-11

Database Layer Monitor fields 5-9, 5-10

defined 5-4

RIS Data Collector fields 5-12

Telephony Call Dispatcher fields 5-8

TFTP fields 5-13

document

audience x

conventions xi

organization x

purpose ix

documentation

related xi

E

e-mail configuration

alerts 8-5

error codes 1-5

event levels for alarms 3-3

F

feature services

activating 2-1

deactivating 2-1

multiserver recommendations (table) 2-2

starting 2-4

stopping 2-4

viewing status 2-4

H

HTTPS

overview (IE) 1-3

saving certificate to trusted folder (IE) 1-3

saving certificate to trusted folder (Netscape) 1-4

I

informs

V1/V2 16-3

V3 17-2

L

Log Partition Monitoring

configuring 12-1, 13-1

M

MIB2

configuring system group 18-1

monitoring

CTI applications 7-14

CTI devices 7-11, 7-15

CTI lines 7-16

gateways 7-11

H.323 devices 7-11

hunt list 7-11

media resources 7-11

phones 7-11

predefined objects 7-7

services 7-7

SIP trunk 7-11

voice-mail devices 7-11

N

network services

starting 2-4

stopping 2-4

viewing status 2-4

notification destination

V1/V2 16-3

V3 17-2

NT Event Viewer 3-2

O

organization x

overview

accessing error codes 1-5

accessing interface 1-2

accessing online help 1-5

icons in interface (table) 1-6

serviceability 1-1

verifying version 1-5

P

performance counter

adding a counter instance 9-5

removing 9-4

performance counters

displaying in chart format 9-1

displaying in table format 9-1

performance monitoring

configuring alert notification for counters 9-5

viewing counter data 9-10

plugins

accessing 12-1

downloading 12-1

polling rate 7-13

predefined objects

monitoring 7-7

Q

Q931 Translator, using 10-17

R

Real-Time Monitoring Tool

alert notification

configuring for a counter 9-5

alerts

accessing alert central 8-1

configuring alert actions 8-6

configuring e-mail for 8-5

setting properties 8-2

suspending 8-5

category

adding 7-17

deleting 7-18

renaming 7-18

collecting a crash dump 10-12

collecting traces 10-3

collecting traces using the query wizard 10-5

collecting traces using the schedule collection option 10-9

configuration profile

adding 7-6

deleting 7-7

restoring 7-6

using default 7-5

counters

data sample 9-9

displaying property description 9-9

viewing data 9-10

zooming 9-8

data samples 9-9

deleting scheduled collections 10-12

displaying trace and log central options 10-2

e-mail notification, configuring 7-5

finding

CTI applications 7-14

CTI devices 7-15

CTI lines 7-16

devices 7-11

installing 7-1

loading 7-3

monitoring

call processing 7-7

CTIManager 7-7

devices 7-7

predefined objects 7-7

server 7-7

services 7-7

summary 7-7

monitoring predefined objects 7-7

monitoring summary 7-7

polling rate, configuring 7-13

related topics for trace collection 10-22

SysLog Viewer 11-1

uninstalling 7-3

updating trace configuration settings 10-22

upgrading 7-2

using 7-3

using the real time trace option 10-19

using the real time trace option, monitor user event 10-20

using the real time trace option, view real time data 10-19

viewing

CTIManager information 7-14

device properties 7-13

phone information 7-12

viewing trace collection status 10-12

viewing trace files using the local browse option 10-14

viewing trace files using the remote browse option 10-15

zooming a counter 9-8

related documentation xi

S

SDL configuration

characteristics

Cisco CallManager service 5-7

Cisco CTIManager service 5-9

filter settings

Cisco CallManager service 5-7

Cisco CTIManager 5-8

security

HTTPS for IE 1-3

HTTPS for Netscape 1-4

server authentication certificates

importing using the trace collection option 10-2

serviceability

accessing 1-2

accessing error codes 1-5

icons (table) 1-6

introduction 1-1

overview 1-1

verifying version 1-5

Serviceability Reports Archive

configuration 15-1

service activation

activating 2-1

deactivating 2-1

mulitserver recommendations (table) 2-2

services

activating 2-1

deactivating 2-1

monitoring 7-7

starting 2-4

stopping 2-4

viewing status 2-4

Simple Network Management Protocol

configuring community string 16-1

configuring MIB2 system group 18-1

configuring user (V3) 17-1

informs (V1/V2) 16-3

notification destination (V1/V2) 16-3

notification destination (V3) 17-2

traps (V1/2) 16-3

SNMP

configuring community string 16-1

configuring MIB2 system group 18-1

configuring user (V3) 17-1

informs (V1/V2) 16-3

notification destination (V1/V2) 16-3

notification destination (V3) 17-2

traps (V1/V2) 16-3

SysLog Viewer 11-1

T

Trace

Cisco CallManager Attendant Console Server service

trace fields 5-8

Cisco CallManager service

SDL configuration trace characteristics 5-7

SDL configuration trace filter settings 5-7

trace fields 5-5

Cisco CTIManager service

SDL configuration trace characteristics 5-9

SDL configuration trace filter settings 5-8

Cisco Database Layer Monitor service

trace fields 5-9

Cisco Extended Functions service

trace fields 5-10

Cisco Extension Mobility service

trace fields 5-10

Cisco IP Manager Assistant service

trace fields 5-11

Cisco IP Voice Media Streaming Application service

trace fields 5-11

Cisco RIS Data Collector service

trace fields 5-12

Cisco TFTP service

trace fields 5-13

Cisco WebDialer Web Service

trace fields 5-13

collection

collecting crash dump option 10-12

collecting files option 10-3

configuration, described 10-1

deleting scheduled collections 10-12

displaying options 10-2

list of topics 10-1

related topics 10-22

schedule collection option 10-9

using the local browse option 10-14

using the query wizard option 10-5

using the real time trace option 10-19

using the real time trace option, monitor user event 10-20

using the real time trace option, view real time data 10-19

using the remote browse option 10-15

viewing status 10-12

configuration

described 5-1

list of topics 5-1

configuring 5-1

debug trace levels for services 5-4

debug trace levels for servlets 5-4

device name based trace monitoring 5-1

log files

output settings 5-14

trace field descriptions 5-5

traps

V1/V2 16-3

V3 17-2

Troubleshooting Trace Setting

configuration 6-1

U

user-defined alarm descriptions 4-1

Z

zooming a counter 9-8