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Cisco Unified CallManager Release 5.1(1) New and Changed Information Guide
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Index
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Preface
- About This Guide
- Cisco Unified CallManager Administration Guide
- Cisco Unified CallManager System Guide
- Cisco Unified CallManager Features and Services Guide
- Cisco Unified CallManager Serviceability Administration Guide
- Cisco Unified CallManager Serviceability System Guide
- Cisco Unified CallManager CDR Analysis and Reporting Administration Guide
- Cisco Unified CallManager Call Detail Record Definitions
- Cisco Unified CallManager Security Guide
- Cisco Unified CallManager Bulk Administration Guide
- Cisco Unified CallManager Developers Guide
- Cisco Unified IP Phones Information
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FeedbackTable Of Contents
A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T - U - V - W - Z
Index
A
AAR
explained 7-1
abbreviated dial
described 11-26
A Cisco DB Replicator service 19-7
A Cisco DB service 19-7
ac user
associating with devices and pilot points 14-28
configuring 14-21
administrators, CAR 24-5
admission control 5-13
Alarm configuration, described 16-1
Alarms
configuration checklist 20-3
configuration overview 20-2
configuring, procedure 16-1
definitions, described 20-2
described 20-1
destinations 16-3
destination settings 16-3
event levels 16-4
event level settings 16-4
Event Viewer 16-3
overview 20-1
SDI trace library 16-3
SDL trace library 16-3
Syslog 16-3
updating, procedure 16-1
viewing information
overview 20-2
alerts
emailing notification 23-61
enabling or disabling, by mail 26-8
notification for a counter 23-61
scheduling notification 23-61
thresholds 23-61
Arabic locales
phone support 39-1
Attendant Console
See Cisco Unified CallManager Attendant Console
audio sources
configuring 12-16
creating for MOH 12-9
default MOH sample 12-9
for MOH 12-8
managing for MOH 12-10
multicast 12-10
storing for MOH 12-9
unicast 12-10
authenticate and show CAR pages 24-14
Authentication 36-14
authentication
device 30-15
digest 30-15
interactions 30-5
overview 30-15
restrictions 30-5
authorization 30-15
interactions 30-5
overview 30-15
automated alternate routing (AAR)
dial prefix matrix example (table) 7-3
enable service parameter 7-3
example 7-2
explained 7-1
line/DN and AAR groups (table) 7-2
automatic
database purge 25-14
report generation 26-6
AXL API 36-3
AXL Compliance 36-3
AXL Error Codes 36-3
AXL Schema Documentation 36-12
B
backup
service
Cisco DRF Local 19-11
Cisco DRF Master 19-11
bandwidth
used by Cisco Unified CallManager 5-7
used by codec types (table) 5-8
barge
described 11-21
encryption restrictions with 30-11
base rate 26-2
bill
department detail, report results 28-3
department summary, report results 28-2
individual detail, report results 28-3
individual summary, report results 28-2
buttons
directories button 11-29
messages button 11-28
C
C++ Example 36-6
call admission control 5-13
call coverage
call forwarding 7-11
described 7-11
hunting 7-11
maximum hunt timer 7-12
personal preferences 7-12
call detail
conference call detail, report results 28-21
call diagnostics and voice quality metrics
described 11-26
call display restrictions
configuring in translation pattern 7-29
called party
transformations 7-26
transformations settings 7-28
transformations settings (table) 7-28
caller identification
restrictions 7-29
support for device control protocols (table) 7-34
support vs. device control protocols 7-33
types 7-29
Call Flows 37-6
Desktop-based Client Application 37-6
WebDialer Browser-based Application 37-8
WebDialer Client-based Application 37-7
call forward
calling party
presentation settings 7-29
restriction settings 7-29
transformations 7-26
transformations settings 7-26
transformations settings (table) 7-27, 7-30
calling search spaces
search for phones 11-27
call park
described 11-23
example with MOH 12-5
call pickup
described 11-23
call queuing 14-9
calls
making and receiving multiple per directory number 8-7
on-hook call transfer 11-24
call select
described 11-23
call termination
CDR search by 27-4
call types
QoS report results by call types 28-11
call waiting
described 8-7
CAR
administrators, managers, users 24-5
automatic database purge configuration 25-14
automatic report generation/alert configuration 26-6
call termination details, viewing 27-5
CDR search
by call precedence levels 27-5
configuration 27-1
malicious calls 27-7
overview 24-12
CDR search by cause for call termination configuration 27-4
CDR search by gateway configuration 27-3
CDR search by user extension configuration 27-1
checklist 24-15
configuration, gateway 25-5
described 24-2
device reports
overview 24-10
dial plan default values 25-4
disabling automatic database purge 25-14
event log report output parameters 25-16
event log report status 25-15
list of topics 24-1
load CDR and CMR values 25-8
manual database purge 25-12
notification limits configuration 26-8
QoS default values 26-5
QoS values, defining 26-5
rating engine configuration 26-1
report configuration, described 26-1
reports, results 28-1
restoring database purge defaults 25-12
restoring dial plan default values 25-4
system configuration 24-6, 25-1
system log screens, described 25-15
system preferences parameters 25-6
system reports
overview 24-8
uninhibited loading of CDR values 25-8
user reports 24-7
car_CDRSearchByCauseCodesReport 27-5
Catalyst 4000
4224 voice gateway switch 10-7
access gateway module 10-7
voice gateway modules 10-5
Catalyst 4224 Voice Gateway Switch 10-7
Catalyst 6000
Cisco Communication Media Module 10-7
FXS analog interface module 10-6
hookflash transfer 10-6
T1/E1 line card 10-6
voice gateway modules 10-5
category
adding 18-17
deleting 18-18
renaming 18-17
category tabs 23-60
sample rates 23-61
CDR
automatic database purge configuration 25-14
disabling automatic database purge 25-14
disabling loading 25-7
dump table 28-25
error, report results 28-17
load schedule configuration 25-7
restoring the default load schedule 25-7
search 27-1
search by cause for call termination 27-4
search by gateway 27-3
search by user extension 27-1
search by user extension, report results 28-23
service
Cisco CAR Scheduler 19-5
Cisco CAR Web Service 19-5
Cisco CDR Agent 19-11
Cisco SOAP - CDRonDemand Service 19-4
values
CDR load 25-8
CDR analysis and reporting
general information 24-6
internationalization 24-14, 24-15
CDRs
understanding 24-1
CDR values
uninhibited loading 25-8
centralized TFTP
configuration tips 6-10
master TFTP server 6-9
overview 6-9
secure clusters 6-10
Certificate Authority Proxy Function (CAPF)
CAPF service 31-5
installing 30-12
certificates
external CAs 30-12
types 30-12
Certificate Signing Requests (CSRs) 30-12
CFA Destination Override service parameter 8-6, 11-22
Changes in Release 5.0(2) 37-4
channel associated signaling (CAS) 10-1
characters, special
configuring 7-16
described (table) 7-17
Cisco Access Digital Trunk Gateways DT-24+/DE-30+ 10-2
Cisco AMC Service 19-10
Cisco Analog Access
perfmon object and counters 23-3
Cisco Analyzer service 19-4
Cisco Annunciator Device
perfmon object and counters 23-4
Cisco AXL Web Service 19-5
Cisco Bulk Provisioning Service 19-5
Cisco CallManager
perfmon object and counters 23-4
Cisco CallManager Admin service 19-9
Cisco CallManager Attendant Console
perfmon object and counters 23-11
Cisco CallManager Attendant Console Server service 19-3
service parameters 14-32
understanding 14-10
Cisco CallManager Cisco IP Phone Services 19-3
Cisco CallManager Personal Directory service 19-9
Cisco CallManager Serviceability service 19-9
Cisco CallManager System Performance
perfmon object and counters 23-12
Cisco CAR Scheduler service 19-5
Cisco CAR Web Service 19-5
Cisco CDP Agent service 19-8
Cisco CDP service 19-9
Cisco CDR Agent service 19-11
Cisco Certificate Authority Proxy Function (CAPF) service 19-6
Cisco Certificate Expiry Monitor service 19-8
Cisco Communication Media Module (CMM) 10-7
Cisco CTIManager
perfmon object and counters 23-15
Cisco CTL Provider service 19-6
Cisco Database Layer Monitor service 19-8
Cisco DB Replicator service 19-7
Cisco DB service 19-7
Cisco DHCP Monitor service 19-4
Cisco Dual-Mode Mobility perfmon object and counters 23-16
Cisco Electronic Notification service 19-8
Cisco Extended Functions service 19-3
Cisco Extension Mobility
perfmon object and counters 23-17
Cisco Extension Mobility Application 19-10
Cisco Gatekeeper
perfmon object and counters 23-17
Cisco H.323
perfmon object and counters 23-18
Cisco Hunt Lists
perfmon object and counters 23-19
Cisco HW Conference Bridge Device
perfmon object and counters 23-20
Cisco IAD2420 Integrated Access Device 10-4
Cisco IP Communicator
default phone button template 11-14
described 11-9
Cisco IP Manager Assistant
perfmon object and counters 23-20
Cisco IP Phone services
report results 28-9
Cisco IP Voice Media Streaming App service 19-3
Cisco License Manager service 19-8
Cisco Lines
perfmon object and counters 23-21
Cisco Locations
perfmon object and counters 23-21
Cisco Log Partition Monitoring Tool service 19-9
Cisco Media Streaming Application
perfmon object and counters 23-22
Cisco Messaging Interface
perfmon object and counters 23-25
Cisco Messaging Interface service 19-3
Cisco MGCP FXO Device
perfmon object and counters 23-25
Cisco MGCP FXS Device
perfmon object and counters 23-26
Cisco MGCP Gateways
perfmon object and counters 23-26
Cisco MGCP Gateways 23-27
Cisco MGCP PRI Device
perfmon object and counters 23-27
Cisco MGCP T1CAS Device
perfmon object and counters 23-27
Cisco MOH Device
perfmon object and counters 23-28
Cisco MTP Device
perfmon object and counters 23-29
Cisco Phones
perfmon object and counters 23-29
Cisco Presence Feature
perfmon object and counters 23-30
Cisco QSIG Features
perfmon object and counters 23-30
Cisco RIS Data Collector service 19-9
Cisco RTMT Reporter Servlet 19-10
Cisco Serviceability Reporter service 19-5
Cisco SIP
perfmon object and counters 23-30
Cisco SIP IP Phones
default phone button template (advanced) 11-14
default phone button template (basic) 11-14
models supported 11-8
third-party SIP device differences 4-1
Cisco SIP Stack
perfmon object and counters 23-31
Cisco SOAP - CDRonDemand Service 19-4
Cisco SOAP-Log-Collection APIs 19-10
Cisco SOAP Performance Monitoring APIs service 19-10
Cisco SW Conf Bridge Device
perfmon object and counters 23-39
Cisco Syslog Agent service 19-8
Cisco TelePresence
described 11-9
Cisco TFTP Server
perfmon object and counters 23-40
Cisco TFTP service 19-3
alternate Cisco file servers 6-8
configuration checklist (table) 6-11
list of topics 6-1
more information 6-11
overview 6-1
understanding 6-4
Cisco Tomcat Connector
perfmon object and counters 23-43
Cisco Tomcat service 19-7
Cisco Tomcat Stats Servlet 19-10
Cisco Trace Collection Service 19-9
Cisco Trace Collection Servlet 19-9
Cisco Transcode Device
perfmon object and counters 23-47
Cisco Unified CallManager
bandwidth usage 5-7
configuration, configuring 5-2
configuring 5-2
groups
configuring 5-3
MOH servers 12-7
server, configuring 5-1
service
Cisco Analyzer 19-4
Cisco CallManager 19-2
Cisco CallManager Admin 19-9
Cisco CallManager Attendant Console Server 19-3
Cisco CallManager Personal Directory 19-9
Cisco CallManager Serviceability 19-9
Cisco CDP 19-9
Cisco CTIManager 19-3
Cisco DHCP Monitor Service 19-4
Cisco Extended Functions 19-3
Cisco Extension Mobility Application 19-10
Cisco IP Voice Media Streaming App 19-3
Cisco Log Partition Monitoring Tool 19-9
Cisco Messaging Interface 19-3
Cisco TFTP 19-3
Cisco Tomcat Stats Servlet 19-10
Cisco Trace Collection Service 19-9
Cisco Trace Collection Servlet 19-9
supported voice codecs 5-7
Cisco Unified CallManager Assistant
softkey templates
described 11-16
Cisco Unified CallManager Attendant Console
associating devices and pilot points with ac user 14-28
client configuration settings (table) 14-37
configuration checklist 14-17
configuring 14-16
configuring attendant settings 14-37
configuring held icon timers 14-39
CorporateDirectory.txt file
creating and uploading 14-33
deleting 14-34
dependency records 14-40
directory 14-9
Enabling Super Provider 14-22
Firewall Support 14-12
hunt groups
configuration settings (table) 14-30
deleting members 14-32
understanding 14-2
viewing members 14-32
installation and activation 14-16
installing 14-35
interactions 14-14
overview 14-1
pilot points
configuration settings 14-25
configuring 14-24
deleting 14-27
finding 14-23
resetting 14-28
understanding 14-2
redundancy 14-11
restrictions 14-15
starting after installing Windows XP SP2 14-36
system requirements 14-12
users
configuration settings 14-20
configuring 14-18
configuring the ac user 14-21
deleting 14-21
finding 14-19
understanding 14-2
Cisco Unified CallManager System Guide
conventions xxv
organization xxiv
related documentation xxv
Cisco Unified CallManager User Options 11-29
Cisco Unified IP Phones
See also phones
12 SP+, described 11-7
30 VIP, described 11-8
7902, described 11-6
7905, described 11-6
7906, described 11-5
7910, described 11-5
7911, described 11-5
7912, described 11-4
7914 Expansion Module, described 11-4
7920, described 11-4
7935, described 11-7
7940, described 11-3
7941, described 11-3
7960, described 11-3
7961, described 11-3
7970, described 11-2
7971, described 11-2
7985, described 11-6
Cisco Unified IP Conference Station 7936, described 11-7
configuration tips for phone security profiles 32-1
deleting CTL file 31-16
directories button 11-29
encrypted configuration file 33-1
features
abbreviated dial 11-26
barge 11-21
call diagnostics and voice quality metrics 11-26
call forward 11-21
call park 11-23
call pickup 11-23
call select 11-23
conference list 11-24
described 11-21
direct transfer 11-24
immediate divert 11-24
join 11-24
malicious call ID 11-25
privacy 11-21
quality report tool 11-25
service URL 11-26
speed dial 11-26
messages button 11-28
overview 11-1
security icons 30-5
restrictions 30-9
supported models
described (table) 11-2
listed 11-2
Cisco Unified Personal Communicator
described 11-9
Cisco VG200 Voice Gateway 10-2
Cisco VG224 Analog Phone Gateway
configuring 10-4
description 10-4
Cisco VG248 Analog Phone Gateway
configuring 10-2
description 10-2
gateway redundancy 10-18
Cisco Video Conference Bridge
perfmon object and counters 23-47
Cisco WebDialer
perfmon object and counters 23-48
Cisco WSM Connector
perfmon object and counters 23-48
CLI
starting services 15-6
stopping services 15-6
closest-match routing 7-12
CMLocal date/time group 5-4
CMR dump table 28-25
CMR values, CDR load 25-8
codecs
bandwidth used per call (table) 5-8
G.711 5-7
G.723 5-7
G.729 5-7
GSM 5-7
supported by Cisco Unified CallManager 5-7
wideband 5-7
common phone profiles
described 11-20
conference
described 8-7
conference bridge utilization, report results 28-22
conference call detail, report results 28-21
conference list
described 11-24
configuration
settings
checklist (table) 5-17
list of topics 5-1
configuration checklist
CAR 24-15
MGCP BRI 10-21
configuration file
encryption 30-19
configuration profile
adding 18-5
deleting 18-6
restoring 18-6
using default 18-5
connected party
presentation settings 7-31
restriction settings 7-31
transformations settings (table) 7-32
Control Center
described 19-12
feature services 19-12
network services 19-12
starting services 15-4
starting services, described 19-12
stopping services 15-4
stopping services, described 19-12
viewing service status, described 19-12
viewing status 15-4
conventions xxv
CorporateDirectory.txt file
creating and uploading 14-33
deleting 14-34
counters
adding 23-61
alert notification 23-61
chart 23-61
perfmon, described 23-1
properties 23-61
zooming 23-61
CTI
Cisco CTIManager
perfmon object and counters 23-15
Cisco CTIManager service 19-3
finding CTI devices 18-10
monitoring CTI applications 18-14
monitoring CTI devices 18-14
monitoring CTI lines 18-15
ports
described 11-8
service
Cisco IP Manager Assistant Service 19-4
Cisco WebDialer Web Service 19-4
viewing CTIManager information 18-14
CTL client
CAPF service 31-5
clusterwide security mode
updating 31-12
configuration checklist (table) 31-3
configuration settings (table) 31-13
configuration tips 31-2
configuring 31-8
TLS ports 31-5
CTL Provider service 31-4
deleting CTL file on phone 31-16
migrating 31-7
overview 31-2
security mode
verifying 31-15
security token password
changing 31-16
setting the Smart Card service 31-15
uninstalling 31-18
upgrading 31-7
verifying 31-18
version
determining 31-17
CTL file
deleting entry 31-12
deleting on phone 31-16
updating 31-10
CTL Provider
activating service 31-4
CUPS license
configuring 3-1
customizing, reports for automatic generation 26-7
customizing reports for automatic generation 24-11
D
daily charges, notification limits configuration 26-8
daily reports
scheduling 25-9
database
automatic purge configuration 25-14
disabling automatic purge 25-14
restoring purge defaults 25-12
scalability 12-7
service
A Cisco DB 19-7
A Cisco DB Replicator 19-7
Cisco AXL Web Service 19-5
Cisco Bulk Provisioning Service 19-5
Cisco Database Layer Monitor 19-8
Database Change Notification Client
perfmon object and counters 23-49
Database Change Notification Server
perfmon object and counters 23-50
Database Change Notification Subscription
perfmon object and counters 23-50
Database Local DSN
perfmon object and counters 23-50
Data Encryption 36-14
date/time groups
CMLocal 5-4
described 5-4
DB User Host Information Counters
perfmon object and counters 23-51
DDI 7-13
configuring 7-19
explained (table) 7-19
definitions
alarms 20-2
department bill detail, report results 28-3
department bill summary, report results 28-2
dependency records
Cisco Unified CallManager Attendant Console 14-40
directory numbers
described 8-9
gateways 10-16
phones
described 11-30
system-level settings 5-16
detail
department bill, report results 28-3
gateway, report results 28-18
individual bill, report results 28-3
QoS, report results 28-9
device authentication 30-15
configuration settings (table)
for SCCP phone 32-4
for SIP phones 32-6
configuring for phones 32-3
device control protocols
and caller identification support (table) 7-34
device pools
described 5-10
search for phones 11-27
updating 5-11
device reports, CAR 24-10
devices
accessing TFTP server 6-6
identifying TFTP server 6-6
using Cisco TFTP 6-4
using DHCP 6-4
DHCP
and devices 6-4
dial plan, configuration 25-2
dial plans
accessing gateways 10-16
digest authentication 30-15
configuration settings (table)
for SIP phones 32-6
configuring for phones 32-3
enabling for SIP third-party phones 4-2
digital trunk gateway
DT-24+/DE-30+ 10-2
digit analysis
static
caveats 7-15
configuration tip 7-14
described 7-14
example prior to static digit analysis 7-15
explained 7-14
Unified CallManager Assistant example with static digit analysis 7-16
directories button
configuring 11-29
directory
access 9-3
access for Cisco IP telephony endpoints 9-5
Cisco DirSync service 19-7
Cisco Unified CallManager Attendant Console, understanding 14-9
configuration checklist (table) 9-6
LDAP 5-12
more information 9-7
overview 9-1
directory numbers
active check box 8-5
call forward
no answer ring duration 8-6, 11-22
call forward information display 8-6, 11-22
characteristics 8-1
conference 8-7
configuration checklist (table) 8-10
dependency records
described 8-9
direct transfer 8-8
features 8-5
call forward 8-6
call waiting 8-7
find all directory numbers 8-9
join 8-8
making and receiving multiple calls 8-7
managing 8-5
more information 8-11
overview 8-1
search tips 8-8
shared line appearance 8-2
shared line appearance restrictions 8-4
transfer 8-7
update directory number of all devices sharing this line check box 8-5
direct transfer
disabling
alerts by mail 26-8
automatic CAR and CDR database purge 25-14
automatic database purge 25-14
CDR loading 25-7
discard digits instructions (DDI) 7-13
configuring 7-19
explained (table) 7-19
divert to voice messaging
phone support 38-1
phone user 38-1
DNs
characteristics 8-1
overview 8-1
document
conventions xxv
organization xxiv
documentation
related xxv
dump table, CDR and CMR 28-25
duration 26-2
E
E1 Primary Rate Interface (PRI) 10-1
enabling
alerts by mail 26-8
reports for automatic generation 26-7
enabling reports for automatic generation 24-11
encrypted configuration file
configuration checklist (table) 33-5
configuration settings (table)
for manual key 33-7
configuration tips 33-4
configuring manual key distribution 33-6
disabling 33-9
enabling 33-6
entering symmetric key 33-7
manual key configuration checklist (table) 33-7
manual key distribution 33-2
phone support 33-4
symmetric key encryption with public key 33-3
understanding 33-1
using symmetric key encryption w/public key 33-8
verifying 33-8
encryption
configuration settings (table)
for SCCP phone 32-4
for SIP phone security profiles 32-6
configuring for phones 32-3
configuring with barge 30-11
installing 30-12
interactions 30-5
overview 30-19
with authentication 30-7
with barge 30-7
with media resources 30-8
with packet capturing 30-9
with phone and trunk devices 30-8
with security icons 30-9
signaling
configuring for phones 32-3
endCallSoap 37-11
enterprise parameters
described 5-15
Enterprise Replication DBSpace Monitors
perfmon object and counters 23-51
Enterprise Replication Perfmon Counters
perfmon object and counters 23-51
error
CDR report, results 28-17
etoken
changing password 31-16
event levels for alarms 16-4
event log
generating 25-15
event log, generating 24-6
event log report
output 25-16
status 25-15
Example AXL Requests 36-5
Example XML Structure 36-13
expansion module
Cisco Unified IP Phone 7914 11-4
extension
CDR search by 27-1
CDR search by, report results 28-23
external route plan wizard
described 7-34
generated route filters 7-35
generated route groups 7-36
generated route lists 7-36
generated route patterns 7-37
F
features
immediate divert 13-1
phone features (table) 11-15
feature services
configuration checklist (table) 19-13
deactivating 15-1
described 19-1
multiserver recommendations (table) 15-2
fields
requiring route patterns (table) 7-18
file authentication 30-15
configuring for phones 32-3
fixed audio source
configuration settings (table) 12-23
deleting 12-22
Foreign Exchange Office (FXO) 10-1
Foreign Exchange Station (FXS) 10-1
FXO 10-1
FXS 10-1
G
G.711 5-7
G.723 5-7
G.729 5-7
gateway
CDR search by 27-3
configuration for CAR 25-5
QoS report results by gateway 28-11
gateway detail, report results 28-18
gateways
Catalyst 4000 Access Gateway Module 10-7
Catalyst 4224 gateway 10-7
Catalyst 6000 FXS Analog Interface Module 10-6
Catalyst 6000 T1/E1 and Services Module 10-6
Cisco Communications Media Module 10-7
Cisco IOS H.323 devices 10-7
Cisco voice gateways 10-1
configuration checklist (table) 10-20
dependency records 10-16
failover and fallback 10-17
H.323 devices list 10-7
models (table) 10-9
more information 10-22
overview 10-1
port types (table) 10-9
related to dial plans 10-16
signaling protocols (table) 10-9
standalone
digital trunk 10-2
IAD2420 10-4
VG200 voice 10-2
VG224 analog phone 10-4
VG248 analog phone 10-2
summary of voice gateways (table) 10-9
trunk interfaces
table 10-9
gateway summary, report results 28-19
gateway utilization, report results 28-21
generating
event log 25-15
getProfileSoap 37-13
Global Directory
displaying with directories button 11-29
groups, Cisco Unified CallManager
configuring 5-3
groups, date/time 5-4
GSM 5-7
H
H.323
Cisco IOS gateways 10-7
clients 11-8
gateways 10-7
IOS gateway redundancy 10-17
held icon timers, configuring 14-39
hookflash transfer 10-6
Host Resources Agent service 19-8
HTML over HTTP Interfaces 37-15
hunt groups
broadcast, understanding 14-8
circular, understanding 14-6
configuration settings (table) 14-30
configuring 14-29
deleting members 14-32
linked, understanding 14-5
understanding 14-2
viewing members 14-32
hunting
described 7-11
example 7-11
maximum hunt timer 7-12
personal preferences 7-12
hunt lists
described 7-10
hunt pilots
described 7-10
wildcards 7-16
I
image authentication 30-15
immediate divert
configuration checklist (table) 13-9
described 11-24
installing and activating 13-9
interactions 13-6
more information 13-11
overview 13-1
restrictions 13-8
setting service parameters 13-10
system requirements 13-2
using 13-4
individual bill detail, report results 28-3
individual bill summary, report results 28-2
Install Changes 37-6
Integration Considerations 36-14
integrity
overview 30-15
Interfaces 37-9
internationalization for CDR analysis and reporting 24-14
Introduction 36-1
IP
perfmon object and counters 23-51
IP Phones
See Cisco Unified IP Phones
IPSec 30-12
isClusterUserSoap 37-14
J
Java Example 36-10
JavaScript sample 37-19
join
L
LDAP
described 5-12
directory
more information 9-7
overview 9-1
license capabilities assignment
adding for multiple users 3-3
adding for one user 3-2
configuration settings (table) 3-4
configuring 3-1
finding 3-1
updating for multiple users 3-3
updating for one user 3-2
line groups
described 7-9
load
CDR schedule configuration 25-7
disabling CDR 25-7
restoring the default CDR schedule 25-7
locations
and regions 5-9
logon page 24-14
Log Partition Monitoring
service 19-9
logs
perfmon 23-62
M
mail server parameters 25-2
makeCall 37-15
makeCallProxy 37-15
makeCallSoap 37-9
malicious call ID
described 11-25
managers, CAR 24-5
manual database purge, configuration 25-12
master TFTP server
sending files to the master TFTP server 6-9
maximum hunt timer 7-12
media encryption (See also encryption)
overview 30-19
media information 28-25
Memory
perfmon object and counters 23-52
messages button 11-28
MGCP
gateway redundancy 10-17
MGCP BRI
configuring 10-21
illustration of call flow 10-5
MIB2 Agent service 19-8
MLPP
described 5-15
mode
mixed 30-9
nonsecure 30-9
modifying files 6-10
MOH
audio files
deleting 12-30
displaying 12-28
managing 12-28
uploading 12-29
audio sources 12-16
configuration settings (table) 12-19
configuring 12-18
deleting 12-19
explained 12-8
finding 12-17
call park example 12-5
characteristics 12-3
configuration checklist (table) 12-14
configuring 12-23
creating audio sources 12-9
database scalability 12-7
default MOH sample 12-9
definitions 12-2
described 12-1
failover and fallback 12-13
features
database requirements 12-7
database scalability 12-7
manageability 12-7
MOH servers 12-5
server manageability 12-6
server redundancy 12-6
server scalability 12-6
fixed audio source 12-21
configuration settings (table) 12-23
configuring 12-22
deleting 12-22
functionality 12-4
list of topics 12-1
managing audio sources 12-10
monitoring performance
overview (table) 12-15
service states 12-16
requirements and limits 12-12
server configuration settings (table) 12-26
servers
characteristics 12-5
configuring 12-24
database requirements 12-7
explained 12-8
finding 12-23
manageability 12-6
perfmon counters 12-15
redundancy 12-6
resetting 12-25
scalability 12-6
storing audio sources 12-9
supported features 12-5
transfer hold example 12-5
understanding 12-1
user hold example 12-5
monitoring
CTI applications 18-14
CTI lines 18-15
gateways 18-10
H.323 devices 18-10
hunt list 18-10
media resources 18-10
performance 23-61
phones 18-10
predefined objects 18-7
services 18-7
SIP trunk 18-10
voice-mail devices 18-10
monthly reports
scheduling 25-11
multicast
audio sources for MOH 12-10
configuration checklist (table) 12-12
explained 12-10
Multiple Cluster Applications 37-19
Multiple Clusters 37-3
music on hold (MOH)
audio sources 12-8
call park example 12-5
characteristics 12-3
configuration checklist (table) 12-14
creating audio sources 12-9
default MOH sample 12-9
definitions 12-2
described 12-1
failover and fallback 12-13
functionality 12-4
list of topics 12-1
managing audio sources 12-10
monitoring performance
overview (table) 12-15
service states 12-16
requirements and limits 12-12
servers
characteristics 12-5
database requirements 12-7
explained 12-8
manageability 12-6
perfmon counters 12-15
redundancy 12-6
scalability 12-6
storing audio sources 12-9
supported features 12-5
transfer hold example 12-5
understanding 12-1
user hold example 12-5
N
Network Agent Adaptor service 19-8
Network Interface
perfmon object and counters 23-54
network services
Control Center 19-7
described 19-7
New and Changed Information 36-2
notification limits 26-8
NT Event Viewer 16-3
Number of Replicates
perfmon object and counters 23-55
O
object
perfmon, described 23-1
object and counters
Database Change Notification Client 23-49
on-hook call transfer 11-24
organization xxiv
Overview 37-2
overview
automatic report generation 26-6
error and event logs 24-6
P
parameters
enterprise
described 5-15
factoring time of day for rating 26-3
factoring voice quality for rating 26-4
mail server configuration 25-2
service
described 5-16
Maximum Phone FallBack Queue Depth 11-30
setting the base rate and duration for rating 26-2
system configuration 25-1
Partition
perfmon object and counters 23-55
Partition Support 37-6
perfmon
counters
adding 23-61
category tabs, described 23-60
chart 23-61
properties 23-61
sample rates 23-61
zooming 23-61
logs 23-62
object and counters
Cisco Analog Access 23-3
Cisco Annunciator Device 23-4
Cisco CallManager 23-4
Cisco CallManager Attendant Console 23-11
Cisco CallManager System Performance 23-12
Cisco CTIManager 23-15
Cisco Dual-Mode Mobility 23-16
Cisco Extension Mobility 23-17
Cisco Gatekeeper 23-17
Cisco H.323 23-18
Cisco Hunt Lists 23-19
Cisco HW Conference Bridge Device 23-20
Cisco IP Manager Assistant 23-20
Cisco Lines 23-21
Cisco Locations 23-21
Cisco Media Streaming Application 23-22
Cisco Messaging Interface 23-25
Cisco MGCP FXO Device 23-25
Cisco MGCP FXS Device 23-26
Cisco MGCP Gateways 23-26
Cisco MGCP PRI Device 23-27
Cisco MGCP T1CAS Device 23-27
Cisco MOH Device 23-28
Cisco MTP Device 23-29
Cisco Phones 23-29
Cisco Presence Feature 23-30
Cisco QSIG Feature 23-30
Cisco SIP 23-30
Cisco SIP Stack 23-31
Cisco SW Conf Bridge Device 23-39
Cisco TFTP Server 23-40
Cisco Tomcat Connector 23-43
Cisco Transcode Device 23-47
Cisco Video Conference Bridge 23-47
Cisco WebDialer 23-48
Cisco WSM Connector 23-48
Database Change Notification Server 23-50
Database Change Notification Subscription 23-50
Database Local DSN 23-50
DB User Host Information 23-51
described 23-1
Enterprise Replication 23-51
Enterprise Replication DBSpace Monitors 23-51
IP 23-51
Memory 23-52
Network Interface 23-54
Partition 23-55
Process 23-56
Processor 23-57
System 23-58
TCP 23-58
Thread 23-59
Tomcat JVM 23-45
Tomcat Web Application 23-46
perfmon counters
counter descriptions (table) 12-16
using to view MOH servers 12-15
performance monitoring
category tabs, described 23-60
counters
adding 23-61
chart 23-61
properties 23-61
zooming 23-61
Number of Replicates 23-55
object and counters
Cisco Analog Access 23-3
Cisco Annunciator Device 23-4
Cisco CallManager 23-4
Cisco CallManager Attendant Console 23-11
Cisco CallManager System Performance 23-12
Cisco CTIManager 23-15
Cisco Dual-Mode Mobility 23-16
Cisco Extension Mobility 23-17
Cisco Gatekeeper 23-17
Cisco H.323 23-18
Cisco Hunt Lists 23-19
Cisco HW Conference Bridge Device 23-20
Cisco IP Manager Assistant 23-20
Cisco Lines 23-21
Cisco Locations 23-21
Cisco Media Streaming Application 23-22
Cisco Messaging Interface 23-25
Cisco MGCP FXO Device 23-25
Cisco MGCP FXS Device 23-26
Cisco MGCP Gateways 23-26
Cisco MGCP PRI Device 23-27
Cisco MGCP T1CAS Device 23-27
Cisco MOH Device 23-28
Cisco MTP Device 23-29
Cisco Phones 23-29
Cisco Presence Feature 23-30
Cisco QSIG Feature 23-30
Cisco SIP 23-30
Cisco SIP Stack 23-31
Cisco SW Conf Bridge Device 23-39
Cisco TFTP Server 23-40
Cisco Tomcat Connector 23-43
Cisco Transcode Device 23-47
Cisco Video Conference Bridge 23-47
Cisco WebDialer 23-48
Cisco WSM Connector 23-48
Database Change Notification Server 23-50
Database Change Notification Subscription 23-50
Database Local DSN 23-50
DB User Host Information 23-51
described 23-1
Enterprise Replication 23-51
Enterprise Replication DBSpace Monitors 23-51
IP 23-51
Memory 23-52
Network Interface 23-54
Number of Replicates 23-55
Partition 23-55
Process 23-56
Processor 23-57
System 23-58
TCP 23-58
Thread 23-59
Tomcat JVM 23-45
Tomcat Web Application 23-46
sample rates 23-61
service
Cisco AMC Service 19-10
Cisco CallManager Cisco IP Phone Services 19-3
Cisco CallManager Serviceability RTMT 19-10
Cisco CCM SNMP Service 19-6
Cisco Extended Functions 19-3
Cisco RIS Data Collector 19-9
Cisco RTMT Reporter Servlet 19-10
Cisco Serviceability Reporter 19-5
personal preferences 7-12
phone button templates
12 series, default template 11-14
30 SP+, default template 11-13
30 VIP, default template 11-13
7902, default template 11-13
7905 SCCP, default template 11-13
7905 SIP, default template 11-13
7906 SCCP, default template 11-13
7906 SIP, default template 11-13
7910, default template 11-13
7911 SCCP, default template 11-12
7911 SIP, default template 11-13
7912 SCCP, default template 11-12
7912 SIP, default template 11-12
7920, default template 11-12
7940 SCCP, default template 11-12
7940 SIP, default template 11-12
7941 G-GE SCCP, default template 11-12
7941 SCCP, default template 11-12
7941 SIP, default template 11-12
7960 SCCP, default template 11-12
7960 SIP, default template 11-12
7961 G-GE SCCP, default template 11-11
7961 SCCP, default template 11-11
7961 SIP, default template 11-11
7970 SCCP, default template 11-11
7970 SIP, default template 11-11
7971 SCCP, default template 11-11
7971 SIP, default template 11-11
7985, default template 11-11
analog phone, default template 11-14
ATA 186, default template 11-14
Cisco IP Communicator, default template 11-14
Cisco TelePresence, default template 11-14
CN622, default template 11-14
conference station 7935, default template 11-13
conference station 7936, default template 11-13
IP-STE, default template 11-14
ISDN BRI Phone, default template 11-14
third-party SIP device, default template 11-14
VGC phone, default template 11-14
VGC Virtual, default template 11-14
phone NTP reference
configuring for SIP phones 5-4
phones
See also Cisco Unified IP Phones
administration tips 11-27
associating with users 11-27
button templates
default 11-10
described 11-10
guidelines 11-14
listed by model (table) 11-11
common phone profiles 11-20
dependency records
described 11-30
failover and fallback 11-30
features
described (table) 11-15
privacy 11-21
find all phones 11-28
methods for adding 11-20
more information 11-35
SCCP configuration checklist (table) 11-31
search by authentication string 11-28
search by calling search space 11-27
search by call pickup group 11-28
search by description 11-27
search by device name 11-27
search by device pool 11-27
search by device protocol 11-28
search by device type 11-28
search by directory number 11-27
search by LSC status 11-28
search by security profile 11-28
search tips 11-27
search within results 11-28
SIP configuration checklist (table) 11-31
softkey templates
add application 11-17
configure softkey layout 11-18
described 11-16
pilot points
associating with the ac user 14-28
configuration settings 14-25
configuring 14-24
deleting 14-27
finding 14-23
resetting 14-28
understanding 14-2
platform services
Cisco CDP Agent 19-8
Cisco Certificate Expiry Monitor Service 19-8
Cisco DB 19-7
Cisco Electronic Notification 19-8
Cisco License Manager 19-8
Cisco Syslog Agent 19-8
Cisco Tomcat 19-7
Host Resources Agent 19-8
MIB2 Agent 19-8
Network Agent Adaptor 19-8
SNMP Master Agent 19-8
polling intervals
sample rate 23-61
polling rate 18-13
port
CTL Provider 31-5
Ethernet phone 31-5
SIP secure 31-5
ports
CTI
described 11-8
predefined objects
monitoring 18-7
preferences
system configuration 25-6
presentation settings
calling party 7-29
connected party 7-31
privacy
described 11-21
Process
perfmon object and counters 23-56
Processor
perfmon object and counters 23-57
profiles
common phone 11-20
protocols
Skinny Client Control Protocol 10-3
Skinny Client Control Protocol (SCCP) Gateway Protocol 10-17
Skinny Gateway Protocol 10-16
purge
automatic database configuration 25-14
disabling automatic database 25-14
restoring database defaults 25-12
Q
QoS
default values 26-5
defining values 26-5
notification limits configuration 26-8
QoS by call types, report results 28-11
QoS by gateway, report results 28-11
QoS detail, report results 28-9
QoS summary, report results 28-11
Q signaling (QSIG) 10-1
QSIG trunk interface 10-1
quality report tool
described 11-25
R
rating engine, configuration 26-1
rating parameters
factoring time of day 26-3
factoring voice quality 26-4
setting the base rate and duration 26-2
Real-Time Monitoring Tool
alerts
notification for a counter 23-61
category
adding 18-17
deleting 18-18
renaming 18-17
category tabs, described 23-60
configuration profile
adding 18-5
deleting 18-6
restoring 18-6
using default 18-5
counters
adding 23-61
alert notification 23-61
chart 23-61
monitor 23-61
e-mail notification, configuring 18-4
finding
CTI applications 18-14
CTI devices 18-14
CTI lines 18-15
devices 18-10
installing 18-1
list of topics 22-1
loading 18-3
logging and report generation
call log 22-9
device log 22-13
server log 22-7
service log 22-11
monitoring
call processing 18-7
CTIManager 18-7
devices 18-7
predefined objects 18-7
server 18-7
services 18-7
summary 18-7
monitoring predefined objects 18-7
monitoring summary 18-7
overview 22-1
polling interval 23-61
polling rate, configuring 18-13
sample rate 23-61
service
Cisco AMC Service 19-10
Cisco CallManager Serviceability RTMT 19-10
Cisco RTMT Reporter Servlet 19-10
Cisco Syslog Agent 19-8
uninstalling 18-2
using 18-3
viewing
CTIManager information 18-14
device properties 18-12
phone information 18-12
view tab
summary 22-6
window components 22-3
zooming a counter 23-61
Redirector Servlet 37-2
redundancy
Cisco Unified CallManager Attendant Console 14-11
Cisco VG248 10-18
IOS H.323 gateways 10-17
MGCP gateway 10-17
MOH servers 12-6
support for gateways 10-17
regions
adding 2-3
and call admission control 5-9
and locations 5-9
configuration settings (table) 2-5
configuring 2-1
deleting 2-7
described 5-5
example (figure) 5-9
finding 2-1
related documentation xxv
report
CDR search 27-1
CDR search by cause for call termination 27-4
CDR search by gateway 27-3
CDR search by user extension 27-1
report configuration, CAR 26-1
report results
CDR error 28-17
CDR search by user extension 28-23
Cisco IP Phone services 28-9
conference bridge utilization 28-22
conference call detail 28-21
department bill, detail 28-3
department bill, summary 28-2
gateway detail 28-18
gateway summary 28-19
gateway utilization 28-21
individual bill, detail 28-3
individual bill, summary 28-2
QoS by gateway 28-11
QoS detail 28-9
QoS report by call types 28-11
QoS summary 28-11
route group utilization 28-21
route list utilization 28-21
route pattern utilization 28-21
system overview 28-16
top N by charge 28-4
top N by duration 28-4
top N by number of calls 28-5
traffic summary 28-12
traffic summary by extensions 28-12
voice mail utilization 28-23
Reports
CAR report results 28-1
reports
automatic generation configuration 26-6
automatic report generation/alert 26-6
customizing for automatic generation 24-11, 26-7
enabling for automatic generation 24-11, 26-7
overview 24-15
perfmon logs 23-62
scheduling daily 25-9
scheduling monthly 25-11
scheduling weekly 25-10
system overview results 28-16
user, CAR 24-7
restore
service
Cisco DRF Local 19-11
Cisco DRF Master 19-11
restoring
CAR database purge defaults 25-12
default CDR load schedule 25-7
restriction settings
calling party 7-29
connected party 7-31
Results 37-10
route
group utilization, report results 28-21
list utilization, report results 28-21
pattern utilization, report results 28-21
route filters
associated with route lists (table) 7-35
described 7-35
route groups
described 7-5
generated 7-36
related to dial plans 10-16
route lists
associated route filters (table) 7-35
described 7-5
generated 7-36
types (table) 7-37
types, example 7-5
route patterns
closest-match routing 7-12
considerations for using 7-6
explained 7-6
fields in Cisco Unified CallManager (table) 7-18
generated with external route plan wizard 7-37
usage 7-6
using the @ wildcard character 7-13
wildcards 7-16
route plans
and Cisco Analog Access Gateways (figure) 7-9
and Cisco Digital Access Gateways (figure) 7-8
external route plan wizard
generated route filters 7-35
generated route groups 7-36
generated route lists 7-36
generated route patterns 7-37
list of topics 7-1
more information 7-38
overview 7-4
report 7-38
routing
automated alternate 7-1
closest-match 7-12
S
sample rate 23-61
schedule
CDR load configuration 25-7
restoring the default CDR load 25-7
scheduling
daily reports 25-9
monthly reports 25-11
weekly reports 25-10
search
by authentication string 11-28
by calling search space 11-27
by call pickup group 11-28
by description 11-27
by device name 11-27
by device pool 11-27
by device protocol 11-28
by device type 11-28
by directory number 8-8, 11-27
by LSC status 11-28
by security profile 11-28
CDR by cause for call termination 27-4
CDR by gateway 27-3
CDR by user extension 27-1
CDR by user extension, report results 28-23
CDRs 27-1
for all directory numbers in the database 8-9
for all phones in the database 11-28
for directory numbers 8-8
for phones 11-27
within results 11-28
secure sockets layer (SSL)
installing 30-12
security
authentication overview 30-15
authorization overview 30-15
best practices 30-10
certificate types 30-12
configuration checklist for authentication and encryption (table) 30-22
CTL client overview 31-2
encryption overview 30-19
external CAs 30-12
features list 30-4
features list (table) 30-5
installing 30-12
interactions 30-5
rebooting the cluster 30-10
rebooting the server 30-10
resetting devices 30-10
restarting Cisco Unified CallManager service 30-10
service
Cisco Certificate Authority Proxy Function (CAPF) 19-6
Cisco CTL Provider 19-6
system requirements 30-4
terminology (table) 30-2
tokens 31-2, 31-6, 31-8, 31-10, 31-16
using barge with encryption 30-11
where to find more information 30-25
security mode
clusterwide
configuring 31-12
verifying 31-15
restrictions
cluster and device modes 30-9
security profile
applying to phones 32-9
configuration settings (table)
for SCCP phone 32-4
for SIP phones 32-6
configuration tips for phones 32-1
configuring for phones 32-3
deleting for phones 32-10
finding for phones 32-2
finding phones that use 32-11
overview for phones 32-1
search for phones 11-28
server, Cisco Unified CallManager
configuring 5-1
server, mail parameters 25-2
service
A Cisco DB 19-7
A Cisco DB Replicator 19-7
Cisco AMC Service 19-10
Cisco Analyzer 19-4
Cisco AXL Web Service 19-5
Cisco Bulk Provisioning Service 19-5
Cisco CallManager 19-2
Cisco CallManager Admin 19-9
Cisco CallManager Attendant Console Server 19-3
Cisco CallManager Cisco IP Phone Services 19-3
Cisco CallManager Personal Directory 19-9
Cisco CallManager Serviceability 19-9
Cisco CallManager Serviceability RTMT 19-10
Cisco CAR Scheduler 19-5
Cisco CAR Web Service 19-5
Cisco CCM SNMP Service 19-6
Cisco CDP 19-9
Cisco CDP Agent 19-8
Cisco CDR Agent 19-11
Cisco Certificate Authority Proxy Function (CAPF) 19-6
Cisco Certificate Expiry Monitor 19-8
Cisco CTIManager 19-3
Cisco CTL Provider 19-6
Cisco Database Layer Monitor 19-8
Cisco DHCP Monitor Service 19-4
Cisco DirSync 19-7
Cisco DRF Local 19-11
Cisco DRF Master 19-11
Cisco Electronic Notification 19-8
Cisco Extended Functions 19-3
Cisco Extension Mobility Application 19-10
Cisco IP Manager Assistant 19-4
Cisco IP Voice Media Streaming App 19-3
Cisco License Manager 19-8
Cisco Log Partition Monitoring Tool 19-9
Cisco Messaging Interface 19-3
Cisco RIS Data Collector 19-9
Cisco RTMT Reporter Servlet 19-10
Cisco Serviceability Reporter 19-5
Cisco SOAP - CDRonDemand Service 19-4
Cisco SOAP-Log Collection APIs 19-10
Cisco SOAP Performance Monitoring APIs 19-10
Cisco Syslog Agent 19-8
Cisco TFTP 19-3
Cisco Tomcat 19-7
Cisco Tomcat Stats Servlet 19-10
Cisco Trace Collection Service 19-9
Cisco Trace Collection Servlet 19-9
Cisco WebDialer Web Service 19-4
configuration checklist (table) 19-13
Control Center, described 19-12
feature services 19-1
Host Resources Agent 19-8
MIB2 Agent 19-8
Native Agent Adaptor 19-8
network services 19-7
SNMP Master Agent 19-8
starting services, described 19-12
stopping services, described 19-12
viewing service status, described 19-12
service activation
activating 15-1
deactivating 15-1
multiserver recommendations (table) 15-2
service parameter
CFA Destination Override 8-6, 11-22
service parameters
Automated Alternate Routing Enable 7-3
described 5-16
Maximum Phone FallBack Queue Depth 11-30
services
activating 15-1
deactivating 15-1
monitoring 18-7
starting 15-4
stopping 15-4
viewing status 15-4
service URL
described 11-26
settings
called party transformations
configuring 7-28
explained (table) 7-28
calling party transformations
configuring
checklist (table) 5-17
described 5-1
connected party transformations
explained (table) 7-32
special characters 7-16
shared line appearance
active check box 8-5
described 8-2
restrictions 8-4
update directory number of all devices sharing this line check box 8-5
signaling authentication
overview 30-15
signaling encryption
overview 30-19
signaling protocols, gateway 10-9
Simple Network Management Protocol
service
Cisco CCM SNMP Service 19-6
Cisco CDP Agent 19-8
Host Resources Agent 19-8
MIB2 Agent 19-8
Network Agent Adaptor 19-8
SNMP Master Agent 19-8
SIP
configuration differences 4-1
configuring third-party devices 4-1
third-party SIP phone configuration checklist (table) 4-4
third-party SIP phones and TFTP 4-2
SIP phone
NTP reference 5-4
SIP phones
enabling digest authentication
third-party phones 4-2
See Cisco SIP IP Phones
Site Administrator Security Token (SAST) 31-2
Skinny Client Control Protocol 10-3
Skinny Client Control Protocol (SCCP) Gateway Protocol 10-17
Skinny Gateway Protocol 10-16
SNMP
service
Cisco CCM SNMP Service 19-6
Cisco CDP 19-9
Cisco CDP Agent 19-8
Host Resources Agent 19-8
MIB2 Agent 19-8
Network Agent Adaptor 19-8
SNMP Master Agent 19-8
SNMP Master Agent service 19-8
SOAP
service
Cisco SOAP - CDRonDemand Service 19-4
Cisco SOAP-Log Collection APIs 19-10
Cisco SOAP Performance Monitoring APIs 19-10
SOAP over HTTP Interface 37-9
softkey templates
call states described (table) 11-18
layout (figure) 11-19
operation 11-19
softphone 11-9
special characters
configuring 7-16
described (table) 7-17
explained 7-16
speed dial
described 11-26
static digit analysis
caveats 7-15
configuration tip 7-14
described 7-14
example prior to static digit analysis 7-15
explained 7-14
Unified CallManager Assistant example with static digit analysis 7-16
summary
department bill, report results 28-2
gateway, report results 28-19
individual bill, report results 28-2
QoS, report results 28-11
traffic, report results 28-12
traffic by extensions, report results 28-12
System
perfmon object and counters 23-58
system, CAR 24-6
system-level configuration settings 5-1
system log screens
CAR 25-15
system overview, report results 28-16
system parameters, configuration 25-1
system preferences
configuration 25-6
system preferences parameters for CAR 25-6
system reports, CAR 24-8
T
T1 Primary Rate Interface (PRI) 10-1
table, CDR and CMR dump 28-25
Target Audience for this Chapter 36-2
TCP
perfmon object and counters 23-58
templates, phone button
12 series, default 11-14
30 SP+, default 11-13
30 VIP, default 11-13
7902, default 11-13
7905 SCCP, default 11-13
7905 SIP, default 11-13
7906 SCCP, default 11-13
7906 SIP, default 11-13
7910, default 11-13
7911 SCCP, default 11-12
7911 SIP, default 11-13
7912 SCCP, default 11-12
7912 SIP, default 11-12
7920, default 11-12
7940 SCCP, default 11-12
7940 SIP, default 11-12
7941 G-GE SCCP, default 11-12
7941 SCCP, default 11-12
7941 SIP, default 11-12
7960 SCCP, default 11-12
7960 SIP, default 11-12
7961 G-GE SCCP, default 11-11
7961 SCCP, default 11-11
7961 SIP, default 11-11
7970 SCCP, default 11-11
7970 SIP, default 11-11
7971 SCCP, default 11-11
7971 SIP, default 11-11
7985, default 11-11
analog phone, default 11-14
ATA 186, default 11-14
Cisco IP Communicator, default 11-14
Cisco TelePresence, default 11-14
CN622, default 11-14
conference station 7935, default 11-13
conference station 7936, default 11-13
default 11-10
described 11-10
guidelines 11-14
IP-STE, default 11-14
ISDN BRI phone, default 11-14
listed by model (table) 11-11
third-party SIP device, default 11-14
VGC phone, default 11-14
VGC Virtual, default 11-14
templates, softkey
add application 11-17
configure softkey layout 11-18
described 11-16
layout (figure) 11-19
operation 11-19
TFTP 6-9
alternate Cisco file server fields 6-8
alternate Cisco file servers 6-8
configuration checklist (table) 6-11
configuration tips
alternate Cisco file server fields 6-10
configuring a redundant or load-sharing TFTP server 6-8
customizing files 6-10
list of topics 6-1
master TFTP server 6-9
more information 6-11
multiple cluster environment 6-9
overview 6-1
process overview for Cisco SIP IP phones 6-2
process overview for SCCP devices 6-2
server
accessing 6-6
identifying 6-6
third-party SIP phones 4-2
understanding 6-4
TFTP services 31-2
Thread
perfmon object and counters 23-59
Throttling Requests 36-12
time of day 26-3
time zones 5-4
TLS Proxy server 31-2
Tomcat JVM
perfmon object and counters 23-45
Tomcat Web Application
perfmon object and counters 23-46
top N
by charge, report results 28-4
by duration, report results 28-4
by number of calls, report results 28-5
top N by charge, report results 28-4
top N by duration, report results 28-4
top N by number of calls, report results 28-5
Trace
configuration
described 21-2
configuration and collection checklist 21-4
list of topics 21-1
overview 21-1
trace and log central
described 21-3
troubleshooting trace setting
described 21-2
traffic summary, report results 28-12
traffic summary by extensions, report results 28-12
transfer
described 8-7
on-hook 11-24
transfer hold, example with MOH 12-5
transformations
called party 7-26
calling party 7-26
translation patterns
and called party transformations settings 7-28
and calling party presentation and restriction settings 7-29
and calling party presentation settings (table) 7-30
and connected party presentation and restriction settings 7-31
and connected party presentation settings (table) 7-32
and route plan report 7-38
use for failover 7-14
transport layer security (TLS) 30-12
port 31-5
transport security
and real-time protocol (RTP) 30-12
and secure real-time protocol (SRTP) 30-12
configuration settings (table)
for SCCP phone 32-4
for SIP phone 32-6
configuring for SIP phones 32-3
IPSec 30-12
TLS 30-12
Trivial File Transfer Protocol (TFTP) 6-1
troubleshooting
deleting CTL file on phone 31-16
Troubleshooting Trace Setting
configuration 17-1
trunk interfaces
E1 PRI 10-1
FXO 10-1
FXS 10-1
QSIG 10-1
T1 CAS 10-1
T1 PRI 10-1
U
unicast
audio sources for MOH 12-10
explained 12-10
uninhibited loading of CDR values 25-8
user
configure phone features 11-29
user hold, example with MOH 12-5
user options
Cisco Unified CallManager User Options 11-29
user reports, CAR 24-7
users
Cisco Unified CallManager Attendant Console
configuring 14-18
understanding 14-2
users, CAR 24-5
using 25-12
utilization
conference bridge, report results 28-22
gateway, report results 28-21
route group, report results 28-21
route list, report results 28-21
voice mail, report results 28-23
V
video phones
Cisco Unified IP Phone 7985 11-6
voice codecs
bandwidth used per call (table) 5-8
G.711 5-7
G.723 5-7
G.729 5-7
GSM 5-7
supported by Cisco Unified CallManager 5-7
wideband 5-7
voice gateways
See gateways
voice mail
configuring messages button 11-28
voice mail utilization, report results 28-23
voice quality 26-4
W
WebDialer
Servlet 37-2
Single Cluster Applications 37-19
SIP Support 37-6
Support for Enhancements in CTI and JTAPI 37-4
Using the Redirector Servlet 37-3
WSDL 37-16
weekly reports
scheduling 25-10
wideband 5-7
wildcards
described (table) 7-17
for hunt pilots 7-16
for route patterns 7-16
using @ in route patterns 7-13
Z
zooming a counter 23-61