 Feedback
|
Table Of Contents
Release Notes for Cisco Phone Control and Presence 7.0(2) with IBM Lotus Sametime
Installation and Upgrade Information
Reinstalling Sametime Connect and the Plug-in
Disclaimer: Using Softphone Technology During an Emergency
Hotfix for Sametime Context Menu Problems
Configuring License Capabilities Assignments for the Phone Status Feature
Deploying Cisco Phone Control and Presence in a Mixed User Environment
Dial Using Cisco IP Communicator Mode and E. 164 Dialing
Using Cisco Unified Presence Version 6.0 (4) and earlier with Multiple Clients
Using Cisco Phone Control and Presence with Non-Default Communities Not Supported
Obtaining Documentation, Support, and Security Guidelines
Release Notes for Cisco Phone Control and Presence 7.0(2) with IBM Lotus Sametime
Revised: June 4, 2009These release notes describe the new features and caveats for all versions of Cisco Phone Control and Presence 7.0(2) with IBM Lotus Sametime.
You can access the latest software for the Cisco Phone Control and Presence plug-in from the
Cisco Unified Communications with IBM Lotus > Unified Communications Plug-ins for IBM Lotus Sametime Software page at http://www.cisco.com/pcgi-bin/tablebuild.pl/cucplugin.Contents
•
Installation and Upgrade Information
•
Introduction
Cisco Phone Control and Presence with IBM Lotus Sametime is a client-based plug-in that integrates Sametime Connect with Cisco IP phones so that users can make calls directly from Sametime. Users can call contacts from the Sametime main window or from a chat session. Users who have the Cisco Unity Plug-in for Sametime Connect can return a call to a voicemail sender directly from a message in the voicemail pane. If users Cisco Unified Presence accounts, they can view the phone availability status of contacts.
In addition, Cisco Phone Control and Presence with IBM Lotus Sametime can be integrated with IBM Lotus Notes to achieve the following:
•
•
Phone Control Modes
You can configure the plug-in to run in one of the following modes:
•
•
When you deploy the plug-in, you can enable both modes so that users have a choice. Or, you can disable one option to ensure that users use the preferred mode.
Phone Availability Status
If you enable the Phone Status feature when you deploy the plug-in, then users who are provisioned in Cisco Unified Presence, can configure the plug-in to display the phone availability status of contacts. When this feature is enabled, off-hook icons are displayed next to contact names when their phones are in use.
System Requirements
Server Requirements
•
–
–
•
See the "Configuring License Capabilities Assignments for the Phone Status Feature" section for information about Device License Unit requirements for Cisco Unified Presence.
Client PC Requirements
•
–
–
•
•
•
•
•
Note
Cisco Unified IP Phones.One of the following:
•
•
Installation and Upgrade Information
The following documentation is available on Cisco.com:
•
•
Reinstalling Sametime Connect and the Plug-in
If users uninstall Sametime Connect, they must reinstall the plug-in after they reinstall the application. To avoid this, you can configure a push update to install Sametime Connect and the plug-in automatically.
Limitations and Restrictions
Review Table 1 before you begin working with the Cisco Phone Control and Presence plug-in. These are known limitations that will not be fixed, and there is not always a workaround. Some features might not work as documented, and some features could be affected by recent changes to the product.
For more information about an individual limitation, including workarounds, click the associated caveat number in the table to access the online record in Bug Toolkit for that defect. (For information about accessing Bug Toolkit, see the "Using Bug Toolkit" section). Caveats are listed in order of severity, and then in alphanumeric order by caveat number.
For information about open caveats, see Table 2.
Important Notes
•
•
•
•
•
•
•
Disclaimer: Using Softphone Technology During an Emergency
IMPORTANT NOTICE—PLEASE READ: During an emergency, softphone technology may not provide the most timely or accurate location data if used for a 911 emergency call. Calls may be misdirected to the wrong emergency response center or the emergency response center may make errors when determining your location. USE A SOFTPHONE ONLY AT YOUR OWN RISK DURING AN EMERGENCY. Cisco will not be liable for resulting errors or delays.
Hotfix for Sametime Context Menu Problems
If you are using a Sametime version earlier than 8.0.1, we recommend you set up an update site to deploy the Sametime Context Menu hotfix. Without the hotfix, users may experience problems with menu item contexts that do not display correctly. For example, menu items for an individual contact might appear for all contacts in a group.
The following hotfixes are included in the CiscoPCAPWithLotusST_7.0.2.[Version]/IBM-Hotfixes directory of the plug-in download file—CiscoPCAPWithLotusST_7.0.2.[Version].tar.gz:
•
•
•
The hotfix update site can be separate from or integrated with the Cisco Phone Control and Presence plug-in and other plug-ins, and can include both versions of the hotfixes.
To deploy a hotfix, determine the update site directory, unzip the hotfix to it, and install the hotfix with the same method used for the plug-in (autopush or user-initiated installation).
Configuring License Capabilities Assignments for the Phone Status Feature
To enable the Phone Status feature, you must configure device licenses in the Capability Assignments in Cisco Unified Communications Manager:
•
•
Note
Deploying Cisco Phone Control and Presence in a Mixed User Environment
In addition to the Cisco Phone Control and Presence plug-in, a server-side Cisco Click-to-Call plug-in is also available for use with IBM Lotus Sametime.
Your organization may need to deploy the client-side Cisco Phone Control and Presence plug-in for some users of IBM Sametime and the server-side Cisco Click-to-Call plug-in for others. Cisco supports the simultaneous deployment of both plug-in types on a single Sametime server. However, Cisco highly recommends that you do NOT allow users simultaneous access to both plug-ins.
In a mixed user environment, you should disable the Cisco Click-to-Call plug-in for those users who are using the Cisco Phone Control and Presence plug-in.
To enable the plug-ins on a per-user basis, you can create multiple policies and do the following:
•
•
The following procedure describes how to configure a policy on the Lotus Sametime Server, enable or disable telephony for a plug-in and assign users to the policy.
Procedure
Step 1
http://server-address/stcenter.nsf
where
server-address is the domain name or IP address of your Lotus Sametime Server.
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Step 9
a.
b.
c.
d.
Step 10
a.
b.
Dial Using Cisco IP Communicator Mode and E. 164 Dialing
If users will use the Dial Using Cisco IP Communicator option to dial numbers in E.164 format, ensure that the Cisco Unified Communications Manager administrator configures Cisco IP Communicator to process E. 164 dialing. Otherwise, calls to these phone numbers will fail.
Using Cisco Unified Presence Version 6.0 (4) and earlier with Multiple Clients
With Cisco Unified Presence 6.0 (4) and earlier, we recommend that you instruct your users who use Cisco Unified Personal Communicator (or any other Cisco Unified Presence client) not to run it simultaneously.
Using Cisco Phone Control and Presence with Non-Default Communities Not Supported
Cisco Phone Control and Presence is supported for use only with the default Sametime community. Users who use the plug-in when logged in to non-default Sametime communities may experience unexpected behavior with those communities. For example, they may not see phone availability status of contacts in the non-default community.
New and Changed Information
Release 7.0(2)
Release 7.0 (2) has no new features. See the Resolved Caveats section for the list of defects fixed in this release.
Caveats
Using Bug Toolkit
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:
•
•
•
You can search for problems by using the Cisco Software Bug Toolkit.
Before You Begin
To access Bug Toolkit, you need the following items:
•
•
•
Procedure
Step 1
Step 2
Step 3
For information about how to search for bugs, create saved searches, and create bug groups, click Help on the Bug Toolkit page.
Open Caveats
The caveats in Table 2 describe possible unexpected behavior in the latest Cisco Phone Control and Presence plug-in with IBM Lotus Sametime release.
Because defect status continually changes, be aware that the table reflects a snapshot of the defects that were open at the time this report was compiled. For more information about an individual defect, click the associated identifier in the table to access the online record for that defect, including workarounds. For an updated view of open defects, access Bug Toolkit (see the "Using Bug Toolkit" section).
Resolved Caveats
This section lists caveats that are resolved, but that may have been open in previous releases. Caveats are listed in order by severity, then in alphanumeric order by identifier.
Because defect status continually changes, be aware that the table reflects a snapshot of the defects that were resolved at the time this report was compiled. For more information about an individual defect, click the associated identifier in the table to access the online records for that defect, including workarounds. For an updated view of resolved defects, access the Bug Toolkit. See Using Bug Toolkit.
Release 7.0(2)
Table 3 lists the caveats resolved in Release 7.0(2).
Obtaining Documentation, Support, and Security Guidelines
For information on obtaining documentation, support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
CCDE, CCENT, Cisco Eos, Cisco Lumin, Cisco Nexus, Cisco StadiumVision, Cisco TelePresence, Cisco WebEx, the Cisco logo, DCE, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn and Cisco Store are service marks; and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, iQuick Study, IronPort, the IronPort logo, LightStream, Linksys, MediaTone, MeetingPlace, MeetingPlace Chime Sound, MGX, Networkers, Networking Academy, Network Registrar, PCNow, PIX, PowerPanels, ProConnect, ScriptShare, SenderBase, SMARTnet, Spectrum Expert, StackWise, The Fastest Way to Increase Your Internet Quotient, TransPath, WebEx, and the WebEx logo are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.
All other trademarks mentioned in this document or website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0809R)
Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.
© 2008 Cisco Systems, Inc. All rights reserved.
