Table Of Contents

Changing Playback Settings

About Playback Settings

Changing Playback Volume for Messages

Changing Playback Speed for Messages

Changing Playback Volume for the Connection Conversation

Changing Playback Speed for the Connection Conversation

Changing Playback Settings

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•About Playback Settings

•Changing Playback Volume for Messages

•Changing Playback Speed for Messages

•Changing Playback Volume for the Connection Conversation

•Changing Playback Speed for the Connection Conversation

About Playback Settings

Revised May 2009

Playback settings allow you to change the playback volume and the playback speed of:

•An individual message as you are listening to it.

•The conversation for your current phone session at any point while Connection is playing a prompt.

In Connection version 7.1, each time you change the playback volume or speed, the new setting is saved as your default setting.

In Connection version 7.0, changes for individual message playback do not affect playback for other messages you hear during the same phone session. Changes for conversation playback last until you hang up the phone; the next time you call Connection, playback settings are reset to the defaults.

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Note To adjust the conversation speed or volume, you use voice commands; you cannot use the phone keypad.

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Changing Playback Volume for Messages

Revised September 2010

As you listen to a message by phone, you can adjust the volume for that message. In Connection 7.1, the last change is saved as your default message volume setting. In Connection 7.0, changes do not affect the playback volume of other messages you hear during the same phone session.

This section contains two procedures. Do the applicable procedure, depending on whether you are using the phone keypad or voice commands.

To Change Playback Volume for a Message by Using the Phone Keypad

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The key that you press to adjust playback volume will depend on your conversation. Ask your system administrator which key is assigned to change playback volume. While listening to a message, toggle among these volume settings:

Press key once	Increases the volume
Press key again	Decreases the volume
Press key again	Returns the volume to normal

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To Change Playback Volume for a Message by Using Voice Commands

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While listening to a message, use the following voice commands:

Action	Command
Change volume	"Louder" or "Softer"
Reset playback volume to the default setting (not available on some systems)	"Reset volume"

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Changing Playback Speed for Messages

Revised September 2010

As you listen to a message by phone, you can adjust the playback speed for that message. In Connection 7.1, the last change is saved as your default message speed setting. In Connection 7.0, changes do not affect the playback speed of other messages you hear during the same phone session.

This section contains two procedures. Do the applicable procedure, depending on whether you are using the phone keypad or voice commands.

To Change Playback Speed for a Message by Using the Phone Keypad

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The key that you press to adjust playback speed will depend on your conversation. Ask your system administrator which keys are assigned to increase and decrease playback speed. While listening to a message, use the following speed settings:

Press decrease key	Slow message playback.
Press increase key once	Fast message playback.
Press increase key again	Faster message playback.

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To Change Playback Speed for a Message by Using Voice Commands

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While listening to a message, use the following voice commands:

Action	Command
Slow playback	"Slower"
Fast playback	"Faster"
Reset playback speed	"Reset speed"

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Tip There are four playback speeds available: the speed at which the message was recorded, one slower speed, and two faster speeds.

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Changing Playback Volume for the Connection Conversation

Revised May 2009

You can use voice commands to change the volume of the Connection conversation at any point while Connection is playing prompts. (You cannot use the phone keypad to adjust the conversation volume.)

In Connection 7.1, the last change is saved as your default conversation volume. In Connection 7.0, changes last until you hang up the phone; the next time you call Connection, the volume is reset to the default setting.

To Change Conversation Playback Volume by Using Voice Commands

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While listening to a prompt, use the following voice commands:

Action	Command
Change volume	"Louder" or "Softer"
Reset playback volume to the default setting (not available on some systems)	"Reset volume"

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Changing Playback Speed for the Connection Conversation

Revised May 2009

You can use voice commands to change the speed of the Connection conversation at any point while Connection is playing prompts. (You cannot use the phone keypad to adjust the conversation speed.)

In Connection 7.1, the last change is saved as your default conversation speed. In Connection 7.0, changes last until you hang up the phone; the next time you call Connection, the speed is reset to the default setting.

To Change Conversation Playback Speed by Using Voice Commands

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While listening to a prompt, use the following voice commands:

Action	Command
Change speed	"Slower" or "Faster"
Reset playback speed to the default setting	"Reset speed"

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