Table Of Contents

A - B - C - D - F - G - H - I - L - M - O - P - R - S - T - U - V -

Index

A

about Cisco Unity Connection Serviceability 1-1

accessing

CiscoUnity Connection Serviceability 1-3

Help 1-4

activating services 5-2

administrator workstations, configuring browsers on 1-2

alarms

definitions 2-1

overview 2-1

searching for definitions in database 2-1

viewing definitions 2-1

B

browsers, configuring on administrator workstations 1-2

C

Call Handler Traffic report, description 6-4

Cisco Unified Real-Time Monitoring Tool. See RTMT

configuring browsers on administrator workstations 1-2

Control Center

list of services 5-1

using to manage services 5-2

D

database, searching for alarm definitions 2-1

deactivating services 5-2

diagnostic traces, overview 3-1

Dial Plan report, description 6-2

Dial Search Scope report, description 6-2

Distribution Lists report, description 6-3

F

feature services

list of 5-1

starting, stopping, restarting and refreshing 5-2

finding version 1-4

Firefox, configuring on administrator workstations 1-2

functionality in CiscoUnity Connection Serviceability 1-1

G

generating reports 6-5

H

Help, accessing 1-4

I

interface, using 1-4

Internet Explorer, configuring on administrator workstations 1-2

L

log files, configuring for traces 3-2

M

macro traces

enabling 3-8

list of 3-9

Mailbox Store report, description 6-2

managing

ports in a Cisco Unity Connection cluster 4-1

server status in a Cisco Unity Connection cluster 4-1

Message Traffic report, description 6-2

micro traces

enabling 3-2

list of 3-3

O

Outcall Billing Detail report, description 6-3

Outcall Billing Summary report, description 6-4

P

parameters, setting for reports 6-4

Phone Interface Failed Logon report, description 6-1

Port Activity report, description 6-2

ports, managing in a Cisco Unity Connection cluster 4-1

R

refreshing services 5-2

reports

descriptions of 6-1

generating 6-5

setting configuration parameters 6-4

viewing 6-5

RTMT, using to collect and view alarms 2-1

S

server status, managing in a Cisco Unity Connection cluster 4-1

services

activating 5-2

deactivating 5-2

list of 5-1

refreshing 5-2

starting 5-2

stopping 5-2

setting report configuration parameters 6-4

SQL database, searching for alarm definitions 2-1

starting services 5-2

stopping services 5-2

Subscriber Message Activity report, description 6-3

System Configuration report, description 6-4

T

traces

configuring log files 3-2

macro, enabling 3-8

macro, list of 3-9

micro, enabling 3-2

micro, list of 3-3

overview 3-1

Transfer Call Billing report, description 6-3

U

Unused Voice Mail Accounts report, description 6-3

User Lockout report, description 6-3

Users report, description 6-1

using interface 1-4

V

version, finding 1-4

viewing reports 6-5