System Administration Guide for Cisco Unity Connection Release 7.x - Creating a Cisco Unified Mobility Advantage Integration [Cisco Unity Connection]

Table Of Contents

Creating a Cisco Unified Mobility Advantage Integration

About the Cisco Unified Mobility Advantage Integration

Task List for Creating an Integration with Cisco Unified Mobility Advantage

Requirements

Configuring Cisco Unity Connection

Testing the Integration with Cisco Unified Mobility Advantage

Creating a Cisco Unified Mobility Advantage Integration

See the following sections:

•About the Cisco Unified Mobility Advantage Integration

•Task List for Creating an Integration with Cisco Unified Mobility Advantage

•Requirements

•Configuring Cisco Unity Connection

•Testing the Integration with Cisco Unified Mobility Advantage

About the Cisco Unified Mobility Advantage Integration

The Cisco Unified Mobility Advantage integration provides Cisco Unified Mobile Communicator users with access to their Cisco Unity Connection voice messages through Cisco Unified Mobile Communicator on their phones. This allows users to do the following:

•Hear an alert when new voice messages arrive.

•View a list of voice messages.

•Listen to voice messages.

•Delete voice messages.

Task List for Creating an Integration with Cisco Unified Mobility Advantage

1. Review the system requirements to confirm that all requirements for Cisco Unified Mobility Advantage and the Cisco Unity Connection server have been met. See the "Requirements" section.

2. Configure Cisco Unified Mobility Advantage. Refer to the "Configuring Cisco Unified Mobility Advantage" chapter of the Installation and Upgrade Guide for Cisco Unified Mobility Advantage, Release 7.0 at http://cisco.com/en/US/products/ps7270/prod_installation_guides_list.html.

3. Provision Cisco Unified Mobility Advantage. Refer to Cisco Unified Mobility Advantage 7.0 Provisioning Guide at http://cisco.com/en/US/products/ps7270/prod_installation_guides_list.html.

Note Cisco Unified Mobility Advantage must have an end user for each Cisco Unity Connection user that accesses Cisco Unity Connection voice messages through Cisco Unified Mobile Communicator.

4. Configure Cisco Unity Connection. See the "Configuring Cisco Unity Connection" section.

5. Test the integration with Cisco Unified Mobility Advantage. See the "Testing the Integration with Cisco Unified Mobility Advantage" section.

Requirements

The integration with Cisco Unified Mobility Advantage has the following requirements:

•Cisco Unified Mobility Advantage 7.0 or later is installed according to the "Installing Cisco Unified Mobility Advantage" chapter of the Installation and Upgrade Guide for Cisco Unified Mobility Advantage, Release 7.0 at http://cisco.com/en/US/products/ps7270/prod_installation_guides_list.html.

•Cisco Unity Connection is installed as described in the Installation Guide for Cisco Unity Connection Release 7.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/installation/guide/7xcucigx.html.

Configuring Cisco Unity Connection

Do the following procedure.

To Configure Cisco Unity Connection

Step 1 Log on to Cisco Unity Connection Administration as a user that is assigned to the Remote Administration role.

Step 2 Expand Class of Service, then click Class of Service.

Step 3 On the Search Class of Service page, click the class of service for the Cisco Unified Mobile Communicator end users who will have access to voice messages in Connection.

Step 4 On the Edit Class of Service page, under Licensed Features, check the Allow Users to Access Voice Mail Using an IMAP Client check box and click one of the following options:

•Allow Users to Access Message Bodies

•Allow Users to Access Message Bodies Except on Private Messages

•Allow Users to Access Message Headers Only

Step 5 Click Save.

Step 6 Repeat Step 3 through Step 5 for all remaining classes of service for the Cisco Unified Mobile Communicator end users who will have access to voice messages in Connection.

Testing the Integration with Cisco Unified Mobility Advantage

Do the following procedure.

To Test the Configuration

Step 1 From a phone, leave a message at the Cisco Unity Connection extension for a Cisco Unified Mobile Communicator user.

Step 2 By using Cisco Unified Mobile Communicator on the phone of the Cisco Unified Mobile Communicator user, confirm that the new voice message appears in the list of voice messages.

Step 3 Confirm that you can listen to the new voice message in Cisco Unified Mobile Communicator.

Step 4 Delete the new voice message in Cisco Unified Mobile Communicator.

	System Administration Guide for Cisco Unity Connection Release 7.x
	Creating a Cisco Unified Mobility Advantage Integration
System Administration Guide for Cisco Unity Connection Release 7.x Index Preface Configuring the Browser on an Administrator Workstation Accessing and Using Cisco Unity Connection Administration Administrative Tools Call Management Overview Creating a Call Management Plan Managing Call Handlers Managing Directory Handlers Managing Interview Handlers Managing Call Routing Tables Managing Schedules and Holidays Managing Restriction Tables Setting Up System Transfers Cisco Unity Connection Conversation Changing Conversation Settings for All Users Custom Keypad Mapping Tool Changing the Audio Format of Recordings and Media Streams Managing Recorded Greetings and Recorded Names Specifying Password, Logon, and Lockout Policies Messaging Configuring IMAP Settings Managing Mailbox Stores Controlling the Size of Mailboxes Setting Up SMTP and SMS (SMPP) Message Notifications Securing User Messages: Controlling Access and Distribution Securing Cisco PCA and IMAP Email Client Access to Cisco Unity Connection Setting Up Broadcast Messaging Managing System Distribution Lists Managing Partitions and Search Spaces Managing the Phone System Integrations Creating a Cisco Unified Mobility Advantage Integration Setting Up Phone View Creating a Cisco Fax Server Integration Using Digital Networking Using VPIM Networking Creating Calendar Integrations Configuring Service Parameters Configuring Enterprise Parameters Installing Plugins Managing Descriptions of Message Attachments Configuring Access to Emails in an External Message Store Generating Reports Configuring and Customizing a Cisco Unity Connection Cluster Integrating Cisco Unity Connection with an LDAP Directory Managing Licenses	Download this chapter Creating a Cisco Unified Mobility Advantage Integration Download the complete book PDF Version of the Entire Guide (PDF - 3 MB) Feedback Table Of Contents Creating a Cisco Unified Mobility Advantage Integration About the Cisco Unified Mobility Advantage Integration Task List for Creating an Integration with Cisco Unified Mobility Advantage Requirements Configuring Cisco Unity Connection Testing the Integration with Cisco Unified Mobility Advantage Creating a Cisco Unified Mobility Advantage Integration See the following sections: •About the Cisco Unified Mobility Advantage Integration •Task List for Creating an Integration with Cisco Unified Mobility Advantage •Requirements •Configuring Cisco Unity Connection •Testing the Integration with Cisco Unified Mobility Advantage About the Cisco Unified Mobility Advantage Integration The Cisco Unified Mobility Advantage integration provides Cisco Unified Mobile Communicator users with access to their Cisco Unity Connection voice messages through Cisco Unified Mobile Communicator on their phones. This allows users to do the following: •Hear an alert when new voice messages arrive. •View a list of voice messages. •Listen to voice messages. •Delete voice messages. Task List for Creating an Integration with Cisco Unified Mobility Advantage 1. Review the system requirements to confirm that all requirements for Cisco Unified Mobility Advantage and the Cisco Unity Connection server have been met. See the "Requirements" section. 2. Configure Cisco Unified Mobility Advantage. Refer to the "Configuring Cisco Unified Mobility Advantage" chapter of the Installation and Upgrade Guide for Cisco Unified Mobility Advantage, Release 7.0 at http://cisco.com/en/US/products/ps7270/prod_installation_guides_list.html. 3. Provision Cisco Unified Mobility Advantage. Refer to Cisco Unified Mobility Advantage 7.0 Provisioning Guide at http://cisco.com/en/US/products/ps7270/prod_installation_guides_list.html. Note Cisco Unified Mobility Advantage must have an end user for each Cisco Unity Connection user that accesses Cisco Unity Connection voice messages through Cisco Unified Mobile Communicator. 4. Configure Cisco Unity Connection. See the "Configuring Cisco Unity Connection" section. 5. Test the integration with Cisco Unified Mobility Advantage. See the "Testing the Integration with Cisco Unified Mobility Advantage" section. Requirements The integration with Cisco Unified Mobility Advantage has the following requirements: •Cisco Unified Mobility Advantage 7.0 or later is installed according to the "Installing Cisco Unified Mobility Advantage" chapter of the Installation and Upgrade Guide for Cisco Unified Mobility Advantage, Release 7.0 at http://cisco.com/en/US/products/ps7270/prod_installation_guides_list.html. •Cisco Unity Connection is installed as described in the Installation Guide for Cisco Unity Connection Release 7.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/installation/guide/7xcucigx.html. Configuring Cisco Unity Connection Do the following procedure. To Configure Cisco Unity Connection Step 1 Log on to Cisco Unity Connection Administration as a user that is assigned to the Remote Administration role. Step 2 Expand Class of Service, then click Class of Service. Step 3 On the Search Class of Service page, click the class of service for the Cisco Unified Mobile Communicator end users who will have access to voice messages in Connection. Step 4 On the Edit Class of Service page, under Licensed Features, check the Allow Users to Access Voice Mail Using an IMAP Client check box and click one of the following options: •Allow Users to Access Message Bodies •Allow Users to Access Message Bodies Except on Private Messages •Allow Users to Access Message Headers Only Step 5 Click Save. Step 6 Repeat Step 3 through Step 5 for all remaining classes of service for the Cisco Unified Mobile Communicator end users who will have access to voice messages in Connection. Testing the Integration with Cisco Unified Mobility Advantage Do the following procedure. To Test the Configuration Step 1 From a phone, leave a message at the Cisco Unity Connection extension for a Cisco Unified Mobile Communicator user. Step 2 By using Cisco Unified Mobile Communicator on the phone of the Cisco Unified Mobile Communicator user, confirm that the new voice message appears in the list of voice messages. Step 3 Confirm that you can listen to the new voice message in Cisco Unified Mobile Communicator. Step 4 Delete the new voice message in Cisco Unified Mobile Communicator.
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