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Table Of Contents
Obtaining Technical Assistance
Obtaining Additional Publications and Information
About This Guide
This preface defines the following:
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Obtaining Technical Assistance
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Objective
This guide lists the hardware and software recommendations for running this product, and describes how to install, manage, and log into the Cisco IP Solution Center (ISC).
Related Documentation
For more information about ISC, see the following. These documents are also available on the Documentation CD-ROM.
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API information is available in ISC_NBI_Distribution.zip. The APIs are licensed individually. To access this zip file, use one of the following paths:
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ftp://ftpeng.cisco.com/isc/ISC30GAdoc.zip
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Audience
This guide is intended primarily for the following audiences:
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How This Book is Organized
This guide contains the following chapters:
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Document Conventions
This section discusses conventions and terminology used throughout this manual.
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This manual uses this terminology throughout (even though it is possible for individual users to customize their devices to use the buttons in an alternative manner).
In situations that allow more than one item to be selected from a list simultaneously, the following actions are supported:
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Names of on-window elements that you click or select (menu names, commands, and controls such as buttons, drop-down lists, and so on) are printed in bold font.
Bold font is also used for keywords, names of commands, and names of keys on the keyboard.
Text displayed as on-window examples is printed in
courierfont.When set off from the main text, words and characters you should enter by the keyboard are printed in bold font. When the word or character string is enclosed in angle brackets
(< and >), you should substitute your own character string for the example presented in the text.For example, when you see:
login: root
you should specify the string root at the login prompt. However, when you see:
password: <rootpassword>
you should specify your own password in place of the character string <rootpassword>.
The italic style is used to emphasize words, to introduce new terms, and for titles of printed publications (however, not titles of CD-ROMs or floppy disks).
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Caution
Obtaining Documentation
Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
International Cisco web sites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Registered Cisco.com users can order the Documentation CD-ROM (product number DOC-CONDOCCD=) through the online Subscription Store:
http://www.cisco.com/go/subscription
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
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http://www.cisco.com/en/US/partner/ordering/index.shtml
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http://www.cisco.com/go/subscription
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Documentation Feedback
You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click Feedback at the top of the page.
You can email your comments to bug-doc@cisco.com.
You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC) Website, as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from the Cisco TAC website. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC website, including TAC tools and utilities.
Cisco.com
Cisco.com offers a suite of interactive, networked services that let you access Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com provides a broad range of features and services to help you with these tasks:
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To obtain customized information and service, you can self-register on Cisco.com at this URL:
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC website and the Cisco TAC Escalation Center. The avenue of support that you choose depends on the priority of the problem and the conditions stated in service contracts, when applicable.
We categorize Cisco TAC inquiries according to urgency:
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Cisco TAC Website
You can use the Cisco TAC website to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC website, go to this URL:
All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website require a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:
http://tools.cisco.com/RPF/register/register.do
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC website, you can open a case online at this URL:
http://www.cisco.com/en/US/support/index.html
If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC website so that you can describe the situation in your own words and attach any necessary files.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/en/US/products/products_catalog_links_launch.html
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http://www.cisco.com/en/US/about/ac123/ac114/about_cisco_packet_magazine.html
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http://business.cisco.com/prod/tree.taf%3fasset_id=44699&public_view=true&kbns=1.html
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http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html
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http://www.cisco.com/en/US/learning/le31/learning_recommended_training_list.html
