Table Of Contents

A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V -

Index

A

activating the PMC buttons 1-8, 4-13

advanced PMC permissions 3-17

alert tones

caveats 4-27

names 3-14

playing out 4-26

privileges 3-16

upgrades 2-26

All Talk button

focus changes 4-26

functionallity 4-12

latching 4-17

using with alert tone playout 4-27

using with multiselect 4-25

application recovery 6-9

audio quality 2-7

audio settings configuration 2-7

automatic updates 2-21

B

browser support 1-12

C

caution, described xvi

caveats

alert tones 4-27

application troubleshooting 8-29

application usage 1-13

CLI commands 8-12

direct dial channels 4-31

direct two-way channels 4-29

DTMF tone generation 4-24

end-user interface configuration 5-1

installation 2-3

keyboard mapping 4-22

login 4-4

logs 7-6

multiselect 4-25

offline mode 4-7

password 4-5

skins 5-4

system recovery 6-4

touch screen skin 4-18

troubleshooting 8-29

voice replay 4-33

VPN client 8-16

channel appearances 4-16

channel interactions

activated 4-19

activating 4-19

disabled 4-19

listen-only 4-20

not activated 4-19

secure 4-20

unassigned 4-19

channel mapping 4-21

channels

connectivity failure indicator 8-25

customized color indicators 3-15

direct dial 3-12

direct two-way 3-12

disable audio 3-16

dispatcher policy channel 3-11

indicators 3-14

interactions 4-15

labels 3-14

latch 4-17

latch permission 3-15

listen-only mode 3-15

locations 3-18

maximum channel support 4-15

names 3-14

policies 3-10

secure indicators 3-15

terminology 3-12

traffic activity indicators 4-35

transmission settings 3-16

truncating names 3-14

types 3-14

using direct dial connections 4-30

using direct two-way connections 4-28

visual indicators

connectivity failure 8-25

types 3-14

voice activity detection 3-16

VTGs 1-7

channel states 4-18

channel traffic activity

administratively stopping transmission 4-37

implicit floor control 4-37

indicators 4-35

interaction 4-37

receive and transmit indicators 4-35

checking the microphone 2-11

Cisco CallManager

documentation xiv

Cisco CallManager Express

documentation xv

Cisco IOS

documentation xvi

Cisco IPICS

benefits 1-2

browser support 1-12

components 1-3

deployment 1-15

overview 1-2

server 1-3

server interactions 1-19

user interactions 1-20

Cisco IPICS user roles 1-5

Cisco IP Phones

documentation xv

Cisco IP Phone support 1-5

Cisco Land Mobile Radio (LMR)

documentation xv

Cisco Security Agent

documentation xv

codec support 3-22

communications

multicast 3-17

unicast 3-17

communications interruptions 6-5

components

Cisco IPICS server 1-3

Cisco IP Phone 1-5

gateways 1-4

PMC 1-4

router media service 1-5

configuring audio settings 2-7

configuring key mapping 5-12

configuring the PMC application 5-1

connection support 3-17

connectivity indicators

server connection status 4-6, 6-2

SIP-based remote connections 3-19, 6-2, 8-25

conventions, document xvi

customized skin downloads 2-21

D

direct dial

caveats 4-31

channels 4-30

direct two-way

caveats 4-29

channels 4-28

disable audio 3-16, 3-17

disconnected mode 4-9

dispatcher role 1-6

documentation

Cisco CallManager xiv

Cisco CallManager Express xv

Cisco IOS xvi

Cisco IP Phones xv

Cisco Land Mobile Radio (LMR) xv

Cisco Security Agent xv

conventions xvi

MCS servers xv

double-byte language support 8-26

downloading the PMC update 2-23

DTMF tone generation

caveats 4-24

focus changes 4-24

supported keys 4-23

using 4-24

dynamic configuration 4-14

E

echo 3-5

encrypted file system 8-5

end-user channel interactions 4-16

end-user features 4-20

error messages 8-29

F

feature support

channels 3-11

end-user features 4-20

implementing policies 3-10

interoperability 3-1

locations 3-18

PMC skin 1-8

focus changes

alert tone playout 4-26

All Talk channel 4-23

DTMF tone generation 4-24

mapped key 4-22

multiselect 4-26

PTT channel 4-23

USB devices 4-21

while transmitting 4-22

footswitch

key mapping 4-21

troubleshooting 8-7

forced upgrades 2-23

G

gateways

LMR 1-4

router media service 1-5

H

headset

audible hum 2-13

checking audio settings 2-13

connecting to PMC client machine 2-12

resolving headset issues 8-11

using a high-quality headset 2-12

using a USB DSP headset 2-9

using the microphone 2-10

voice quality tips 2-12

high latency, low bandwidth connections 5-13

HTTPS 2-4

Hypertext Transfer Protocol over Secure Sockets Layer

See HTTPS

I

IE publisher error 8-15

implementing policies 3-10

incident management scenario 3-6

installation log file 8-3

installing the PMC application 2-2

interactions

channels 4-15

channel states 4-18

Cisco Security Agent 2-6

client-server 2-1

end-user features and interactions 4-20

PMC user 3-7

scenarios 3-3

server 1-19

server-PMC interaction 3-8

server-PMC login sequence 4-6

system 1-19

user 1-20

J

joining a VTG 4-14

K

key assignments 4-21

keyboard mapping

caveats 4-22

configuring 4-21

focus changes 4-22

footswitch 4-21

L

Land Mobile Radio

See LMR

latch functionality

latching a channel 3-5

latching the PTT button 1-14

using the PMC latch 4-17

license requirements 4-6

listen-only channels 3-15

LMR

channel representation 3-12

gateway 1-4

location 3-18

log files 7-1

logging in to the PMC

information 4-1

local login 4-9

login caveats 4-4

logging out of the PMC 4-39

loss of focus 4-22

M

managing alert tone upgrades 2-26

managing PMC upgrades 2-22

managing version numbers 2-18

MCS servers

documentation xv

microphone setup 2-11

multicast

communications 3-17

connection type 3-19

maximum allowable voice streams 3-19

PMC behavior when exceeding the maximum allowable voice streams 3-19

multiselect

caveats 4-25

focus changes 4-26

functionality 4-25

N

note, described xvi

O

one-way audio issues 8-11

operator role 1-6

ops view administrator role 1-6

optimizing audio for low bandwidth use 5-13

optimizing for high latency, low bandwidth connections 5-13

optimizing your audio on the PMC 2-7

optional settings submenus 5-15

optional upgrades 2-23

overview

Cisco IPICS 1-2

PMC 1-7

P

passwords

caveats 4-5

expiration 4-5

invalid login attempts 4-5, 4-10

PMC

alert tones 4-26

All Talk button 4-25

application recovery 6-9

automatic updates 2-21

buttons 1-8, 4-13

caveats

alert tones 4-27

application troubleshooting 8-29

application usage 1-13

CLI commands 8-12

direct dial channels 4-31

direct two-way channels 4-29

DTMF tone generation 4-24

high latency, low bandwidth connections 5-13

installation 2-3

keyboard mapping 4-22

login 4-4

logs 7-6

multiselect 4-25

offline mode 4-7

password 4-5

skins 5-4

system recovery 6-4

touch screen skin 4-18

voice replay 4-33

VPN client 8-16

channels

appearance on PMC 4-16

customized color indicators 3-15

direct dial 3-12

direct two-way 3-12

focus 4-22

interactions 4-15

latch 4-17

latch permission 3-15

listen-only mode 3-15

reordering 4-28

secure indicator 3-15

states 4-18

support 3-11

terminology 3-12

traffic activity indicators 4-35

truncating names 3-14

using direct dial connections 4-30

using direct two-way connections 4-28

visual indicators 3-14

voice activity detection 3-16

checking for updates 2-22

client application 1-4

communications interruptions 6-5

configuration customization 1-12

configuring the application 5-1

disconnected mode 4-9

downloading the update 2-23

DTMF tone generation 4-24

end-user features 4-20

GUI 1-11

illustration 1-8

installation

caveats 2-3

installing the application 2-2

interactions

Cisco Security Agent 2-6

client-server 2-1

interface 1-7

interoperability features 3-1

joining a VTG 4-14

key assignments 4-21

key mapping 5-12

license requirements 4-6

locations

support 3-18

truncating names 3-18

logging in

caveats 4-4

local login 4-9

logging out 4-39

login information 4-1

logs

accessing the logs 7-3

accessing the submenu 7-2

caveats 7-6

describing the logs 7-7

examples 7-8

files 7-1

identifying the logs 7-1

using the logs 7-5

maintaining the application

process 2-16

maintaining version compatibility 2-17

managing alert tone upgrades 2-26

managing skin downloads 2-21

managing upgrades 2-22

managing version numbers 2-18

multiselect channels 4-25

offline mode 4-7

optimize audio for low bandwidth use 5-13

passwords

caveats 4-5

expiration 4-5

invalid login attempts 4-5

quality of service 2-13

recovering the system 6-1

recovery caveats 6-4

recovery scenarios 6-4

communications are down 6-8

network is down 6-8

server and RMS down 6-6

server down 6-5

server resumes operation 6-7

reverting to a previous version 2-27

scenarios

incident management 3-6

interactions 3-2

PMC user interaction 3-7

selecting channels 4-25

server status connection indicator 4-6

skin

caveats 5-4

mismatch 5-5

touch screen caveats 4-18

system requirements 1-17

troubleshooting

application 8-1

audio and headset issues 8-11

audio settings 8-7

caveats 8-29

channel activation issues 8-24

Cisco Security Agent 8-9

codec misconfiguration 8-25

coexistence 8-10

configuration file changes 8-6

connectivity issues 8-15

DNS issues 8-24

error messages 8-29

execution 8-2

footswitch device 8-7

generating a PMC installation log file 8-3

headset 8-8

headset issues 8-12

high latency, low bandwidth links 8-23

microphone 8-9

multicast connections 8-20

offline mode 8-21

one-way audio 8-11

one-way audio issues 8-12

optional settings menu 8-6

publisher error 8-15

resolving IP address changes 8-13

right-to-left and double-byte language support 8-26

RMS connectivity 8-22

satellite connectivity 8-23

using an encrypted file system 8-5

voice quality 8-14

VPN issues 8-16

Windows XP firewall 8-18

winsock corruption 8-21

uninstalling the application 2-28

upgrading the application

forced upgrades 2-23

messages 2-24

optional upgrades 2-23

process 2-16

types of upgrades 2-22

usage guidelines 4-2

USB devices

focus 4-21

footswitch 4-21

user privileges 3-16

using the logs 7-1

using the optional settings 5-15

version number management 2-18

voice quality tips 2-12

voice replay 4-32

PMC ID 1-19

PMC installation caveats 2-3

PTT latch 1-14

Push-to-Talk Management Center

See PMC

Q

quality of service 2-13

R

recovery scenarios 6-4

remote connection 3-19

reordering channels 4-28

reverting to a previous version of the PMC 2-27

right-to-left language support 8-26

RMS

channel interaction 4-11

connectivity 4-38

description 1-5

entries 4-8

IP address 4-39

PMC connectivity to the RMS 8-11

SIP-based connectivity 8-24

troubleshooting connectivity issues 8-22

router media service

See RMS

S

satellite connectivity 5-13

scenarios 3-2

secure channel indicator 3-15

selecting channels 4-25

server

commands 3-9

connection status indicator 4-6

dynamic configuration 4-14

location support 3-18

role 3-8

server commands

channel list 3-9

disable channel 3-10

disable user 3-10

mute user 3-10

retrieve logs 3-10

set logging level 3-10

server connection status indicator 4-6

server-PMC login sequence 4-6

SIP-based connection

connection failure 8-25

maximum allowable voice streams 3-19

remote connection 3-19

visual indicator for connection failures 3-19

skin caveats 5-4

skin mismatch 5-5

sorting channels 4-28

supported codecs 3-22

supported features 3-11

supported user roles 1-5

system administrator role 1-6

system interactions 1-19

system recovery 6-1

system recovery caveats 6-4

T

TAC Case Collection Tool 8-14

tips

login caveats 4-4

optimizing your audio on the PMC 2-7

password caveats 4-5

PMC connectivity 4-3

using the PMC 4-2

using the PMC in offline mode 4-7

voice quality 2-12

touch screen skin caveats 4-18

traffic activity indicators 4-35

transmitting DTMF tones 4-24

troubleshooting the PMC application 8-1

truncating

channel names 3-14

location names 3-18

U

unicast

communications 3-17

connection 3-19

uninstalling the PMC application 2-28

updating the PMC application 2-22

upgrading the PMC

optional upgrade 2-23

required upgrade 2-25

types of upgrades 2-22

upgrade management 2-22

usage guidelines 4-2

USB devices 4-21

user channel activity interaction 4-37

user names 4-9

user permissions

advanced PMC permissions 3-17

allow latch 3-17

disable audio 3-17

listen-only 3-17

user privileges 3-16

user role 1-7

using PMC end-user features 4-20

using the headset 2-9

using the latch functionality 4-17

using the microphone 2-10

using the PMC buttons 1-8, 4-13

using USB devices with keyboard mapping 4-21

V

VAD 5-11

version compatibility 2-17

version number management 2-18

Virtual Talk Groups

See VTGs

visual indicators

connectivity status for SIP-based remote connections 3-19

server connectivity status 4-6

voice activity detection

See VAD

voice quality

issues 8-14

tips 2-12

voice replay

caveats 4-33

using 4-32

VTGs

channel 1-7

server-PMC interaction 4-14

states 1-21

user interaction states 4-18