After
High-Availability Failover, Your System Starts Free-Trial Mode
Problem
After a
high-availability failover, your system starts free-trial mode, giving you 180
days to restore your connection to Prime License Manager (PLM).
Possible Cause
PLM only runs on
your primary system. After failover, your high-availability system cannot
connect with PLM.
Solution
Reboot your primary
system by using VMware vCenter. Your system should reconnect to PLM
automatically during the reboot process. If you still cannot connect with PLM
when the reboot is complete, contact the Cisco TAC for additional assistance.
Free Trial Alert Message Appears
Problem
Your system indicates that it is running in free-trial mode on your Administration site.
Possible Cause
After deploying your system, it is automatically placed in free-trial mode.
Solution
Install licenses to end free-trial mode. Refer to the "Managing Licenses" section of the online help and Administration Guide for more information.
License Usage has
Exceeded the Number of Purchased Licenses
Problem
You receive a
licenses exceeded email.
Possible Cause
Your license usage
is exceeding the number of purchased licenses. Or the system was upgraded from
a previous release and your licenses have not been installed on the upgraded
system.
Solution
Contact your Cisco
sales representative to purchase a sufficient number of licenses to take usage
to or below the number of installed licenses. If the system has been updated or upgraded recently, it might be necessary to rehost the original system licenses.
Solution
See the Managing Licenses section in the Cisco WebEx Server Administration Guide for more information.
Your License Usage Exceeded the Number of Purchased Licenses and the System is Deactivated
Problem
You receive an email indicating that your system has been deactivated due to a licenses exceeded condition.
Possible Cause
The number of users has exceeded the number of installed licenses for over six months.
Solution
Contact your Cisco sales representative and purchase a sufficient number of licenses to take usage to or below the number of installed licenses. If the system has been updated or upgraded recently, it might be necessary to rehost the original system licenses.
Solution
See the Managing Licenses section in the Cisco WebEx Server Administration Guide for more information.
You Receive an
Invalid Licenses Email
Problem
You receive an email
indicating that your system is operating with invalid licenses.
Possible Cause
Your system is not communicating with the Cisco Prime License Manager (PLM). Possibly your system is configured for high availability, your primary system is not active, and your are using a failover system that is unable to communicate with the license server.
Solution
Reboot your primary
system using VMware vCenter. Your system should reconnect to PLM automatically
during the reboot process. If you still cannot connect with PLM after the
reboot is complete, contact the Cisco TAC for additional assistance.
Solution
See the Managing Licenses section in the Cisco WebEx Server Administration Guide for more information.
Licenses Invalid Email is Received and the System is Deactivated
Problem
You receive an email indicating that your system has been deactivated because you are operating with invalid licenses that are over six months old.
Possible Cause
Your system is not communicating with the Cisco Prime License Manager (PLM). Possibly your system is configured for high availability, your primary system is not active, and your are using a failover system that is unable to communicate with the license server.
Solution
Reboot your primary system by using VMware vCenter. The system should reconnect to PLM automatically. If you cannot connect with PLM after the rebooting, contact the Cisco TAC for assistance.
Solution
See the Managing Licenses section in the Cisco WebEx Server Administration Guide for more information.
You Cannot Access
Cisco Prime License Manager (PLM) from Cisco WebEx Meetings Server
Problem
Administrators
cannot access PLM from Cisco WebEx Meetings Server.
Possible Cause
During deployment,
the Administration URL was configured with a less common top-level domains type
such as ".infra."
Solution
Use common top-level
domain types such as ".com." This is a known issue and will be addressed in a
future release of Cisco WebEx Meetings Server.
Manage Licenses Page Unavailable After Update to 1.5 MR3
ProblemAfter you perform an update to Cisco WebEx Meetings Server Release 1.5 MR3 from Release 1.5 MR1, if you select System > User Licenses the Manage Licenses button might be inactive or if you select Manage Licenses the Cisco Prime License Manager page might display an error message.
Possible Cause
Cisco WebEx Meetings Server receives an unknown status from the Cisco Enterprise License Manager (ELM) until the timed audit jobs are finished. By design, this error condition can occur during updates or failover events.
Solution
The administrator should wait 48 hours for the timed audit jobs to occur. After the audit jobs are finished, the error will disappear and the Manage Licenses button will become active.
Licensing
Installation Fails with Multiple Browser Windows Open
Problem
License
installation fails.
Possible Cause
Your Administration
Site and PLM (Prime License Manager) Administration pages are open on two
different browser windows and both of them share the same Administration Site
URL.
Solution
Make sure the admin
tab is closed and select
Install again. Sign into the Administration Site. Select
System and then select
View
More in the Licenses section. Select
Manage
Licenses to open the PLM page. Close the original browser window
that displays the
User
Licenses page. Select
Install
License File on the PLM page and proceed with your license
installation. Refer to "Manage Licenses" in the
Cisco WebEx
Meetings Server Administration Guide for more information.
The Manage Licenses Button is Disabled
Problem
The Manage Licenses button is disabled on the User Licenses page.
Possible Cause
In a high-availability environment, your Administration site is running on a secondary virtual machine.
Solution
Determine why your Administration site is running on your secondary virtual machine. Fix your primary system and reboot it from VMware vCenter. Your system should function normally after reboot.
Out-of-Date License
Alert Message
Problem
You receive an
out-of-date license alert message, such as: The PAK you have entered,
nnnnnnnn,
cannot be fulfilled because there are no licenses remaining in the PAK.
Problem
Or: The license file
you are attempting to install was not issued for this system. Ensure that you
are installing the correct file on this system.
Your system version and
license version do not match.
You are viewing the page too
soon after a starting the system or after a system altering procedure (for
example, an upgrade, grow, and so forth).
An incorrect version of the
licenses was installed, for example if the wrong version of the licenses was
ordered.
Possible Cause
The message
might be: Unable to fulfill all the upgrade licenses in a PAK. For example, the
PAK has 100 upgrade licenses, but in
Upgrade
Licenses you are only allowed to select 50 licenses. This is because
you are only allowed to upgrade to 2.0 licenses as many 1.0 licenses as were
installed on the 1.0 system. In this example the error is sent, because there
are only 50 1.0 licenses installed. You must re-host and/or install enough 1.0
licenses on the system to match the number in the upgrade PAK before trying to
fulfill the PAK. PAK also allows partial fulfilment, so you can upgrade some of
the licenses currently installed and later to upgrade the remaining licenses.
Possible Cause
The error
message might be: The upgrade PAK you have entered, nnnnnnnn, cannot be
fulfilled either because there are no licenses remaining in the PAK or there
are no licenses installed on this Cisco Prime License Manager eligible to be
upgraded using the PAK. You might receive this message if you try to fulfill a
PAK with upgrade to 2.0 licenses and have not installed the re-hosted licenses
from a 1.x system. You must either re-host and install the licenses from the
1.x system first, then try to fulfill the PAK again, or if you need new 2.0
licenses, purchase the new licenses. You should receive a non-upgrade PAK.
Note
This behavior is
expected if you are re-hosting licenses from a previous release of CWMS to a
new release, such as CWMS 2.0, during an upgrade.
Make sure you have installed
the latest license version. It might be necessary to wait up to 20 minutes for
the PLM to fully start and CWMS to detect the PLM. It might also be necessary
to wait up to 24 hours for the count of installed licenses to be updated in
CWMS, since license analysis is run only once a day at 2:00 am GMT.
If the message occurs after
an upgrade, re-host and upgrade the licenses before the expiration date
included in the message.
If the wrong version of the
licenses was ordered, obtain the correct license version and install before the
date included in the message.