91 percent of partners feel PDI-HD helps them sell and deploy Cisco solutions.
View these resources to learn more about the Planning, Design, and Implementation (PDI) Help Desk:
About PDI Help Desk
When you or other Cisco Partners need support in the process of deploying Cisco solutions, you can turn to the global Planning, Design, and Implementation Help Desk (PDI-HD) 12 hours per day, 5 days per week in most locations. Some of our services include:
Qualified partners can gain no cost access to a team focused on deployment best practices. By working with you to address issues early, all parties benefit from a smoother project cycle, increased productivity, and fewer issues once the solution is in production. Read the PDI-HD Overview
PDI-HD should not be contacted for network- or business-impacting issues. The PDI-HD service is in place to assist you in bringing customer systems up and into production. A Cisco service contract should be in place for production networks, and the Technical Assistance Center (TAC) can assist customers with any issues.
Partners need to hold one or more specializations to receive support from the PDI Help Desk (PDI-HD). Review the Entitlement for PDI-HD Services Specializations list
To verify partner specializations currently held by a company, use the Partner Locator Tool
If you have yet to obtain a specialization and need assistance with questions or issues pertaining to partner programs, please open a web case with the Partner Relationship Team. Additionally, you can take advantage of existing in-country support programs or contact your local Cisco channel support teams for assistance.
Supported Technologies and Products
View a complete list of supported and unsupported technologies and products.
Note: If a technology or product is not currently listed, it is not supported by the PDI Help Desk and no services will be provided for your support request. Support requests received for unsupported technologies and products will be referred to the most appropriate Cisco team for assistance.
Global Hours of Operation
The PDI Help Desk provides service during the following hours:
| Geographic Region | Time |
|---|---|
| United States, Canada, Latin America | 7 a.m. to 9 p.m. Eastern Time (UTC/GMT-5) Monday through Friday |
| Europe | 7 a.m. to 7 p.m. (local country time) Monday through Friday |
| Asia Pacific and Japan | 7 a.m. to 7 p.m. (local country time) Tuesday through Friday |
| Cisco Holidays | Closed |
Access to the PDI Help Desk is possible via the web or phone. The preferred method is to open a case online. To open a case online, click the link below, fill in all fields on the case creation form and submit. To add attachments, reply to case creation confirmation email and include the files you wish to attach (10 MB max attachment size).
To open a case by phone call the number listed next to your preferred country.
| Country | Phone Number |
|---|---|
| US and Canada | |
| United States | 800 553 NETS 800 GO CISCO Then press menu option: 5, 1, 2 |
| Canada | 800 553 NETS 800 GO CISCO Then press menu option: 5, 1, 2 French: (Interpreter service available upon request.) |
| Europe | |
| Austria | 0800 297 526 +43 1 24030 6000 |
| Belgium | 0800 942 42 +32 (0)2 704 2500 |
| France | 0800 770 400 +33 (0)1 58 04 58 58 |
| Germany | 0800 187 3652 +49 (0) 811 554 3535 |
| Italy | 800 787 854 +39 039 629 5353 |
| Netherlands | 0800 0200 791 +31 (0)20 485 4646 |
| Spain | 900 997 154 +34 91 201 2800 |
| Switzerland | +41 (0)44 878 92 00 or +41 (0)31 998 50 50 +41 (0)21 822 1600 |
| United Kingdom | 0800 404 7778 +44 (0)20 8824 1000 Then press menu option: 5, 1, 2 |
| Emerging Countries West | |
| Argentina | 0800-555-3456(preferred, may not
be available from all mobile phones) ALA: 0 800 288 5288, then 888 443 2447 Telecom: 0 800 555 4288, then 888 443 2447 Telefonica: 0 800 222 1288, then 888 443 2447 |
| Bolivia | 800-10-0682 (may not be available
from all mobile phones.) Alternatively: 800 10 1110, then 888 443 2447 |
| Brazil | 0 800 891 4972 |
| Chile | 1230-020-5546 (preferred, may not
be available from all mobile phones) 800 225 288, then 888 443 2447 |
| Colombia | 1-8005-1-81068 (preferred, may not
be available from all mobile phones) 01 800 911 0010, then 888 443 244 |
| Costa Rica | 0-800-011-1137 (preferred, may not
be available from all mobile phones) 0 800 0 114 114, then 888 443 2447 |
| Dominican Republic | 1-866-777-6252 (preferred, may not
be available from all mobile phones) 1 800 872 2881, then 888 443 2447 |
| Ecuador | 1 999 119, then 1 800 721 7549 |
| El Salvador | CTE: 800 1767, Card number 9193826642 Telefonica: 800 1567, Card number 9193826642 |
| Guatemala | 1 800 999 9189, Card number 9193926641 |
| Mexico | 001 888 443 2447 (preferred, may
not be available from all mobile phones) 01 800 288 2872, then 888 443 2447 01 800 462 4240, then 888 443 2447 |
| Panama | 001-866-401-9664 (preffered, not available from all mobile phones) 800 0109, then 888 443 2447 |
| Peru | 0800-53-967 (preferred, may not
be available from all mobile phones) 0 800 50288, then 888 443 2447 |
| Venezuela | 0800-102-9109 (preferred, may not
be available from all mobile phones) 0 800 2255 288, then 888 443 2447 |
| Emerging Countries East | |
| Azerbaijan | 088 9999999 |
| Czech Republic | 800 900227 |
| Hungary | Dial 06, wait for dial tone and
enter: 800 01411, Card number 3227045874 |
| Israel | 972 9 8927344 |
| Pakistan | 00 800 01001, then 888 443 2447 |
| Poland | 00 800 111 21 22, Card number 3227045869 |
| Russia | Moscow: (+7 495) 961 13 82 St. Petersburg: (+7 812) 363-3328 All-Russia Toll Free: (8 800) 200 05 22 |
| Saudi Arabia | 1 800 10, then 888 443 2447 |
| South Africa | 0800 982650 |
| Turkey | 00 800 122 77, then 888 443 2447 |
| Ukraine | 8 800 301 2090 |
| United Arab Emirates (UAE) | 0 800 121, then 888 443 2447 |
| Asia-Pacific | |
| Asia-Pacific | +61 2 8446 7411 |
| Australia | 1 800 805 227 1 800 134 349 |
| China | 800 810 8886 (Not applicable for
cell phones) 400 810 8886 4006 680 680 4008 100 110 |
| Hong Kong | 800 96 5910 (Not applicable for
cell phones) 30714911 |
| India | 000 800 100 1364 |
| Indonesia | 001 803 61 838 |
| Korea | 00798 611 0712 080 377 0880 |
| Malaysia | 1 800 805880 1 800 88 1292 |
| New Zealand | 0800 44 6237 0800 291 129 |
| Philippines | PLDT: 1800 1611 0056 1 800 144 10466 |
| Singapore | 800 616 1356 800 448 1627 |
| Taiwan | 0 080 1 611206 0800 666 588 |
| Thailand | 001 800 611 0754 |
| Vietnam | 1 800 585809 1 800 585807 |
| All Others | |
| All Other Countries & Theaters | No direct number at this time. Online-based support only. |
