Challenge

TEC Communications wanted to jumpstart the configuration process for unified communications solutions and accelerate customer delivery. The company sought to enhance customer service and help sales reps spend more time making money.

The Solution

TEC specializes in deployment of Cisco Business Edition 6000 unified communications solutions. It streamlined implementation by using the Cisco Configure-to-Order Portal.

Outcomes

With Cisco Configure-to-Order Portal, TEC accelerated customer deployment time by up to 15 percent. Ingram Micro engineers use information entered through the portal to configure base solutions before delivery to TEC. Configuration by the distributor means TEC has fewer solution elements to track and manage and more time to focus on higher-value activities.