Trust and Transparency Center

Data Protection

An Established Data Protection Program–for Our Customers

If it's important and top of mind for you, it's important to us. Cisco works to raise awareness about the importance of privacy and data protection.

Cisco strives to create the best possible customer experience. Protecting your data is integral to this experience. Everyone at Cisco is responsible for protecting Cisco, our products, our customers, and the customer data that's entrusted to us.

Our Code of Business Conduct

All regular Cisco employees are required to complete the Code of Business Conduct (COBC) certification each year. As per the COBC, Cisco employees are required to protect customer data and reduce risk.

Our Customer Data Protection Program

This established program includes mandatory training for all Global Services employees and new learners at Cisco. Customer Data Protection Training is also an integral part of our COBC annual certification training.

The Customer Data Protection Training focuses on educating global employees to make sure they understand:

• Our customer data protection risk principles
• The importance of their role and the impact they have on the proper handling and protection of customer data
• Customer data protection best practices in their daily roles
• Procedures for reporting an actual or suspected loss of customer data

Our Privacy Statement

We work to raise awareness about the importance of privacy and data protection. Best-practice security systems keep our networks, systems, and information highly secure. We give customers choices about the data they share, and are transparent about how their data is used. Cisco will continue to work with our customers, consumers, and policymakers at all levels to put in place policies designed to protect privacy and security as networking technology continues to evolve. Our Privacy Statement is here.

Data Security by Design

At Cisco "data security by design" means that security is not an add-on but a core component of the development of our products, services, and systems. A dedicated Cisco team provides guidance and targeted training on designing with security in mind throughout our business.

Our Global Compliance Program

Compliance with privacy regulations is managed by representatives from our legal, IT, information security, sales, services, marketing, and human resources teams.

• Training is a key component of our compliance program. We make online privacy training modules and resources available to all employees and contractors through our internal privacy portal. We also provide specific security training relevant to their roles.
• In FY14, Cisco retained the Privacy Seal of TRUSTe, an independent third party whose mission is to foster online trust among consumers and global organizations. This certification demonstrates our commitment to ensuring that our privacy policy and programs meet the industry's best practices for transparency, accountability, and choice in the collection and use of personal information.

Data Protection Assurances You Should Know

1. Cisco has an established Customer Data Protection Program focused on building sustainable practices.
2. Global employees are trained and certified on Customer Data Protection risk principles and best practices.
3. We have internal processes in place to submit, research, and manage data loss incidents.
4. The Customer Data Protection Program has executive sponsorship by John N. Stewart, Cisco's Chief Security and Trust Officer and Senior Vice President.
5. We are committed to delivering customer data security by design for all products and services.